Snom M18 KLE User Manual
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Snom M18 KLE User Manual

Sip dect 4-line deskset
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AW | M18 (US version)
Sehwa Kim | 19.02.2019 | Revision 1.1
M18 KLE
SIP DECT 4-Line Deskset
User Manual

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Summary of Contents for Snom M18 KLE

  • Page 1 100% AW | M18 (US version) Sehwa Kim | 19.02.2019 | Revision 1.1 M18 KLE SIP DECT 4-Line Deskset User Manual...

  • Page 2: Table Of Contents

    User Manual M18 KLE SIP DECT 4-Line Deskset Table of Contents Making calls  25 Answering Incoming calls  26 Copyright, Trademarks, GPL, Legal Multiple Incoming Calls 26 Disclaimers Ending a call  26 Important Safety Information Speakerphone  27...
  • Page 3 Setting Do Not Disturb  45 deskset  55 Setting call forwarding  45 WebUI Blocking anonymous calls  46 Using the WebUI  56 Dialing anonymously  46 System Status  58 Setting missed-call alerts 47 Deskset Status  59 Setting call waiting  47 Call Settings  59 Viewing deskset status  47...

  • Page 4: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License (GPL) (see “Appendix -...

  • Page 5: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 6 13 Do not overload wall outlets and extension cords 14 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A When the power supply cord or plug is damaged or frayed B If liquid has been spilled onto the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating...

  • Page 7: For Cul Compliance Only

    SAVE THESE INSTRUCTIONS For cUL compliance only Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution Mesures de sécurité...
  • Page 8 14 Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de Snom dans les cas suivants: A Lorsque le cordon d’alimentation est endommagé ou écorché B Si du liquide a été...
  • Page 9 19 N’utilisez que cordon d’alimentation et les piles indiquées dans ce guide d’utilisation Note de l’adaptateur: 60 Vdc @ 600 mA 20 Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise de courant doit être installée près du produit, afin d’assurer une accessibilité sécuritaire à...

  • Page 10: Fcc Part 15

    Compliance FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules These limits are...

  • Page 11: Introduction

    About this manual This user manual provides installation and handset configuration instructions, and detailed instructions for using the M18 KLE SIP DECT 4-Line Deskset with firmware version 1.0.2.1. See “Viewing deskset status” on page 47 for instructions on how to check the...

  • Page 12: Product Overview

    Product overview The M18 KLE SIP DECT 4-Line Deskset, combined with the M100 KLE SIP DECT 4-Line Base Station, is a full-featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset...

  • Page 13: Cordless Deskset External Features

    Quick Reference Guide ale 100% Cordless deskset external features MENU/FUNC Press to display the main menu or context menu, OR to dismiss MESSAGES an incoming call Press to display the Message menu SELECT Press to select a menu item DIRECTORY Press to view directory CANCEL information...

  • Page 14: Cordless Deskset External Features

    Quick Reference Guide Cordless deskset external features L1 - L4 Line keys with LEDs MESSAGE WAITING for call handling Can indicator be reprogrammed Flashes when an as shortcuts to other account has a new features voice message HOLD CALLS Press to put the active Press to manage your call on hold own held calls and...

  • Page 15: Factory Default Line Key Settings

    Factory Default Line Key Settings Your base station and desksets have a factory default configuration where the line keys (L1 to L4) are set up to handle a shared line • All deskset user can use the shared line via the line keys (L1 to L4) •...

  • Page 16: Deskset Installation

    Deskset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Deskset installation involves both the backup battery and the deskset The deskset is powered using the supplied power adapter. The deskset can be placed on a flat surface or mounted on a wall Avoid placing the deskset too close to: •...

  • Page 17: Battery Charging

    2 Plug the battery connector into the port inside the compartment 3 Place the battery in the compartment Make sure the supplied battery with the label THIS SIDE UP faces up, as indicated 4 Insert the battery compartment cover tabs and then press down until the cover clicks into place IMPORTANT INFORMATION •...

  • Page 18: Installing The Deskset

    Installing the deskset 1 Install the mounting bracket for tabletop use Low tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place Low tabletop position High tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B .
  • Page 19 2 Connect the coiled handset and the power cord to the deskset Plug the large end of the power adapter into a power outlet not controlled by a wall switch Plug the end of the coiled handset cord into the jack at the bottom of the deskset Raise the antenna for optimum wireless range...

  • Page 20: Wall Mounting The Deskset

    Wall mounting the deskset The deskset is ready for tabletop use If you want to mount the deskset on a wall, make sure you first unplug the power adapter from the electrical outlet. To mount the deskset on the wall: 1 Place your corded handset aside Use a coin to rotate the handset tab 180 degrees The protruding edge holds the corded handset when the deskset is mounted on the wall...

  • Page 21: Adding A Corded Headset

    Adding a corded headset You can use this deskset hands-free when you install any industry-standard 25 mm corded telephone headset (purchased separately) Plug a 25 mm headset into the HEADSET jack on the side of the handset...

  • Page 22: Registering The Deskset To The Base

    Registering the deskset to the base The deskset must be registered to the base station in order to make and receive calls To register the deskset: 1 Make sure the base station is connected to power 2 If the deskset is displaying go to step 6 3 If the deskset is displaying go to step 7...

  • Page 23: Deregistering The Deskset

    8 On the base station, press the HANDSET LOCATOR button for at least four seconds, then release the button Both LEDs on the base station begin to flash. 9 Press the # key on the deskset to begin registration The screen displays “Registering Please wait” The process takes up to 10 seconds to complete When registration is complete, the deskset beeps and displays “Deskset Registered” If the deskset fails to register, it displays “Registration failed Try again”...

  • Page 24: Locating The Deskset

    Locating the Deskset You can determine which desksets are registered by paging them from the base station Press the HANDSET LOCATOR (page) button on the base station to ring all desksets: â • All desksets within range of the base will ring for one minute, even if the volume is off.

  • Page 25: Using The Deskset

    Using the Deskset This section describes how to use the deskset to make calls and answer calls This section also describes how to put calls on hold, transfer calls, and create conference calls Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service.

  • Page 26: Answering Incoming Calls

    To make an internal (intercom) call to another handset or deskset: 1 Press INTERCOM 2 Press p or q to select the handset or deskset you wish to call, and then press SELECT If you select All, then you will be connected to the first handset to answer. When the call is answered, the active call screen appears â...

  • Page 27: Speakerphone

    Speakerphone To turn the speakerphone on/off during a call: • Press SPEAKER to switch between speakerphone and normal deskset use When the speakerphone is active, the deskset displays the speakerphone icon at the top of the screen Volume To adjust the listening volume during a call: Press VOLUME p or q  •...

  • Page 28: Dismissing Calls

    To ignore an incoming call: • Press CANCEL on the “Incoming Call” screen or “Call Waiting” screen The ignored call will be shown in the Call List until it is picked up by another handset/deskset You can pick up the ignored call from the Call List - see “To view the Call List:”...

  • Page 29: Putting A Call On Hold

    Putting a call on hold You can put an outside call on hold by pressing HOLD The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference Note that you cannot put an internal call on hold â...

  • Page 30: Switching Between Two Calls

    Switching between two calls If you are managing two calls, you can switch between them by one of the following ways: Press the flashing line key (L1 to L4) of the call you want to pick up • SELECT â -OR- •...

  • Page 31: Receiving A Page

    The receiving handset/deskset will not receive the page if: • It is on an active call • It has an incoming call ringing • It is off-hook (deskset) When this occurs, your deskset displays “Broadcasting” for five seconds, and then displays “Ended” Receiving a page If you are paged by another handset/deskset, your deskset will play an alert tone and display the message “Paged by: <device name>”...
  • Page 32 Example - picking up a held shared call: Alice’s deskset Bob’s deskset 1 Alice is on a call 2 Alice presses HOLD to put the call on hold 3 Alice shouts across the room, “Bob, can you pick up line 2?” 4 Bob presses CALLS to display the Call List, and presses q to select the call...

  • Page 33: Displaying Calls On The Call List

    Displaying calls on the Call List The Call List enables you to manage your own held calls and shared calls within the system The Call List displays: • Shared calls on other handsets/desksets, which can be active, held, or barged-in calls •...

  • Page 34: Call Privacy

    Call Privacy During an active shared call, you can turn on Call privacy in order to prevent other handsets/desksets from barging in The handset/deskset attempting to barge in displays the message “Call is not available at this time” If Call privacy is on and your put your call on hold, then your deskset resets Call privacy to “off”.
  • Page 35 Example - picking up a held shared call: Alice’s deskset Bob’s deskset 1 Alice is on a call 2 Alice presses HOLD to put the call on hold 3 Alice shouts across the room, “Bob, can you pick up line 2?” 4 Bob presses L2 to pick...
  • Page 36 LEDs on the line keys (L1-L4) indicate the status of calls: LED light: Indicates: Press key to: Line is idle Make a call Quickly flashing Ringing incoming call Answer the call green Slowly flashing Call is on hold on your Retrieve the held call green deskset...

  • Page 37: Transferring A Call

    Transferring a call You can transfer a call to another party If you talk to the transfer recipient before completing the transfer, you are making an “announced” transfer However, the transfer recipient does not have to talk to you before receiving the transferred call If you do not talk to the transfer recipient before transferring the call, you are making a “blind”...

  • Page 38: Setting Up A Conference Call

    To transfer a call to a held call: 1 During a call, press MENU/FUNC. 2 Press to scroll to Transfer and press SELECT 3 Press to scroll to A held party, then press SELECT 4 Press to select a held call to which you want to transfer, then press q or p SELECT â...
  • Page 39 4 Dial the second number for the other party you want to join your conference, then press SELECT. Press DIRECTORY or CALL HISTORY and call a number from a list 5 When the second call is established, press SELECT The conference begins and the conference screen appears â...

  • Page 40: Listening To Messages

    Setting up a Network Conference: A Network Conference is hosted by your service provider and allows multiple parties to join a conference. A Network Conference works in a similar way to the regular conference described above, except you can add as many parties as your service provider supports Pressing MENU/FUNC.
  • Page 41 To call a contact: When viewing a directory entry, you can call a contact in the following ways 1 Dial the phone number in the entry: a Press to cycle through work, mobile, and other numbers t or u b Press SELECT to call the contact 2 Revise the phone number to dial before calling: a Press MENU/FUNC to scroll to Edit dial and press SELECT...

  • Page 42: Using The Call History

    To delete an entry: 1 When viewing the directory entry you wish to delete, press MENU/FUNC 2 Press to scroll to Delete and then press SELECT 3 Press SELECT on the delete confirmation screen. Press CANCEL to return to the previous screen To delete all entries: to scroll to Directory and then press 1 From the deskset Main Menu, press...
  • Page 43 To call an entry: When viewing a Call History entry, you can call the entry in the following ways 1 Lift the corded handset, or press HEADSET or SPEAKER to call the phone number in the entry 2 Revise the phone number to dial before calling: a Press MENU/FUNC b With Edit dial highlighted, press SELECT c Edit the number as required Press DELETE to delete characters...

  • Page 44: Using Speed Dial

    Using Speed Dial The speed dial feature allows you to program up to 32 numbers that you dial frequently. You can access the first 16 speed dial numbers by pressing the speed dial buttons To access the remaining 16 speed dial numbers, press LOWER and then the speed dial button for the desired location To program a Speed Dial number: 1 Press MENU/FUNC.

  • Page 45: Configuring The Deskset

    Configuring the Deskset You can configure the deskset using one of two methods: 1 The Features and User settings menus on the deskset 2 The WebUI, which you access using your Internet browser This section describes settings you can change using the menus on your deskset For information about settings you can change on the WebUI, see “WebUI”...

  • Page 46: Blocking Anonymous Calls

    6 Press SELECT 7 On the next screen, with Set On/Off highlighted, press SELECT 8 Press to choose On or Off and then press SELECT 9 Press to highlight Phone number and then press SELECT 10 Enter the number to which you would like to forward calls 11 Press DELETE to move the cursor back and delete the previous number 12 Press SELECT 13 If you selected No answer earlier:...

  • Page 47: Setting Missed-Call Alerts

    Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call To turn missed-call alerts on or off: 1 Press MENU/FUNC 2 Press to highlight Features and then press SELECT to highlight Miss call alert and then press 3 Press SELECT...

  • Page 48: Setting The Language

    Setting the language 1 Press MENU/FUNC 2 Press to highlight User settings and then press SELECT 3 With Language highlighted, press SELECT 4 Press to choose the desired language q or p 5 Press SELECT to save Setting the date and time 1 Press MENU/FUNC to highlight User settings and then press SELECT 2 Press...

  • Page 49: Configuring The Programmable Keys

    Configuring the programmable keys You can configure the Programmable Keys on the deskset. To configure the line keys (L1-L4): 1 Press MENU/FUNC to highlight User settings and then press SELECT 2 Press to highlight Progrm’able key and then press 3 Press SELECT 4 With Line key highlighted, press SELECT 5 Press...

  • Page 50: Programmable Key Types

    Programmable Key Types You can assign functions to line keys (L1, L2, L3, L4) and hard keys (HOLD, p, q, INTERCOM, MUTE) Keys can have identical functions, depending on the “Type” of key For example, you can assign keys for Key System Emulation so that you can manage your own held calls and shared calls within the system You can also assign several “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1 For programmable key default settings, see “Factory Default Line Key Settings”...
  • Page 51 Type Description Call Forward All Configures the key to turn Call Forward All on or off. Select the line for which Call Forward All will apply Ensure that you also configure Call Forward settings on the WebUI Call Settings page Call Forward Busy Configures the key to turn Call Forward Busy on or off.

  • Page 52: Line Key Lights

    Line key lights The Line key lights (L1 to L4) indicate call status and other information Light Activity Description KeyLine* Shared Call operation: Steady GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN Shared call is on hold on your handset Steady ORANGE Shared call is active on another...

  • Page 53: Setting The Screen Contrast

    Setting the screen contrast You can change the contrast of text and graphics on the deskset LCD To change the LCD text contrast: 1 Press MENU/FUNC to highlight User settings and then press 2 Press SELECT 3 Press to highlight Contrast and then press SELECT 4 Press to choose a contrast level between 1 and 7 q or p...

  • Page 54: Setting The Ringer Tone And Volume

    Setting the ringer tone and volume TIP: Fast way to set the ringer volume: When the phone is idle, press VOLUME p or q TO set the ringer tone and volume: 1 Press MENU/FUNC 2 Press to highlight User settings and press SELECT to highlight Ringers and press SELECT 3 Press 4 To change the ringer volume:...

  • Page 55: Turning Key Tones On Or Off

    Turning link lost tone on or off 1 Press MENU/FUNC 2 Press to highlight User settings and then press SELECT 3 Press to highlight Link lost tone and then press SELECT 4 Press to choose On or Off q or p 5 Press SELECT to save Turning key tones on or off 1 Press MENU/FUNC...

  • Page 56: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences •...
  • Page 57 4 Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears 5 Under User Name, enter user 6 Under Password, enter user, or your own password, if you have created one You can create or change a password after you log on 7 Click Log In / OK The WebUI appears...

  • Page 58: System Status

    System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration • IPv4 and IPv6 network information regarding your phone’s network address and network connection The System Status page has no settings that you can change You may need some of the status information for troubleshooting purposes...

  • Page 59: Deskset Status

    Deskset Status The Handset Status page shows registration information for the cordless handsets and desksets The Handset Status page has no settings that you can change You may need some of the status information for troubleshooting purposes Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar.
  • Page 60 General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off.

  • Page 61: User Preferences

    User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save General User Settings Setting Description Range Default WebUI Sets the language that Any language supported English Language appears on the WebUI by your phone For...

  • Page 62: Base Directory

    Base Directory To view the base directory, click CONTACTS in the WebUI header On the Base Directory page, you can manage your base directory entries You can sort, edit, delete, and add contact information for up to 1,000 entries The page also allows you to export your phone’s base directory or import a base directory file.
  • Page 63 Base directory Click To... Sort the list by last name Sort the list by first name. Edit information for an entry View the last page of entries View the next page of entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Delete all Directory entries...
  • Page 64 To edit a directory entry: 1 Click Edit for the entry you want to edit The Edit Local Directory Entry page appears 2 Edit or add the desired information 3 Click Save Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries.

  • Page 65: Blacklist

    Blacklist To view the Blacklist, click CONTACTS in the WebUI header, and then click Blacklist in the sidebar The Blacklist directory is identical to the Base directory, except that you cannot configure an incoming ringer tone. Remote XML On the Remote XML page, you can configure up to three server-hosted Remote XML directories to appear on the Directory menu of your deskset For more information about configuring Remote XML directories, see the M100 KLE Administrator and Provisioning Manual...

  • Page 66: Troubleshooting

    Troubleshooting If you have difficulty with your deskset, please try the suggestions below. www.snomamericas.com For customer service, visit our website at General issues Deskset does not work at all (LCD is black) • Confirm the backup battery is installed and charged correctly. •...

  • Page 67: Technical Specifications

    Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station Try moving closer • Other electronic products can cause interference with your deskset Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other desksets •...

  • Page 68: Maintenance

    Maintenance Taking care of your telephone • Your base station and deskset contain sophisticated electronic parts, so you must treat them with care • Avoid rough treatment • Place the deskset down gently • Save the original packing materials to protect your products if you ever need to ship them Avoid water •...

  • Page 69: Appendix - Gnu General Public License

    Appendix - GNU General Public License COPYRIGHT NOTICE AND WARRANTY Public License applies to most of the Free DISCLAIMER Software Foundation's software and to any other program whose authors commit to using it (Some other Free Software Foundation software is covered by the GNU Library General Public License instead) You can apply it to your programs, too This Product contains Software applicable to...
  • Page 70 in effect making the program proprietary. To a work based on the Program, and copy and prevent this, we have made it clear that any distribute such modifications or work under the patent must be licensed for everyone‘s free use terms of Section 1 above, provided that you or not licensed at all also meet all of these conditions:...
  • Page 71 You may copy and distribute the You may not copy, modify, Program (or a work based on it, under Section sublicense, or distribute the Program except 2) in object code or executable form under the as expressly provided under this License Any terms of Sections 1 and 2 above provided that attempt otherwise to copy, modify, sublicense you also do one of the following:...
  • Page 72 If any portion of this section is held invalid 10 If you wish to incorporate parts of the or unenforceable under any particular Program into other free programs whose circumstance, the balance of the section is distribution conditions are different, write to intended to apply and the section as a whole is the author to ask for permission For software intended to apply in other circumstances...
  • Page 73 59 Temple Place, Suite 330, Boston, MA 02111- 1307 USA If requested by you, the complete corresponding source code of the Software can be sent by Snom Technology GmbH on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5- per unit...
  • Page 74 VTECH COMMUNICATIONS, INC Tigard, Oregon 97223, USA Copyright © 2019 Snom Technology GmbH All Rights Reserved v2019004 Version 4, 08/19...

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