Sky +HD User Manual
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Sky +HD User Manual

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Sky±HD User Guide
Welcome to our handy guide
designed to help you get the
most from your Sky ± HD box.
Whether you need to make sure
you're set up correctly, or simply
want to learn more about all the
great things your box can do, all
the information you need is right
here in one place.

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Summary of Contents for Sky Sky+HD

  • Page 1 Sky±HD User Guide Welcome to our handy guide designed to help you get the most from your Sky ± HD box. Whether you need to make sure you’re set up correctly, or simply want to learn more about all the...
  • Page 2 HD storage on your Wi-Fi® connectivity on your Sky TV Sky±HD box or up (selected models only) subscription to 350 hours of HD storage if you have a Sky±HD 2TB box Follow this guide to find out more about your Sky±HD box...
  • Page 3 This user guide does not apply to Sky±HD boxes manufactured by Thomson. * All references to the Sky±HD box in this guide also apply to the Sky±HD 2TB box and Sky±HD 1TB, and the product images in this user guide reflect the...

  • Page 4: Table Of Contents

    59 Let’s get started page 10 Other services page 63 Watching the TV you love page 19 Get the most from Sky±HD page 66 Pausing and rewinding live TV page 30 Your Sky±HD box connections page 88 Recording with Sky±...
  • Page 5 Recording with Sky± Managing your usage Restricting On Demand viewing Recording without interrupting what you’re watching Opting out of On Demand Recording from Sky Guide listings Recording from anywhere you go Connecting your Sky± HD box to your broadband router...
  • Page 6 Skipping to bookmarks Starting playback from a bookmark Setting up and resetting your remote If the set up didn’t work Alternative set up Replacing the batteries Adding additional subscriptions Adding channels that aren’t listed in Sky Guide Watching your added channels...

  • Page 7: Overview

    Overview About your Sky±HD box Your Sky±HD box Your Sky±HD remote Complete overview of what’s on with Sky Guide...

  • Page 8: Overview

    To find out more about what’s on Sky HD go to sky.com/hd Our Sky±HD box is a video recorder and satellite receiver in one, making it easy to record and store a collection of your favourite programmes to watch whenever you want.

  • Page 9: Your Sky±Hd Box

    TV listings highlight on screen options turns your Sky±HD box on, to standby or off select confirms a menu option Front Wi-Fi Protected Setup (WPS) button rewinds a recording or live TV...

  • Page 10: Your Sky±Hd Remote

    Your Sky±HD remote turns your Sky±HD box on, to standby or off and sets your remote to control your Sky±HD box turns your TV on and off gives options including subtitles, favourite sets your remote to control your TV channels and turning off the mini TV...

  • Page 11: Complete Overview Of What's On With Sky Guide

    Complete overview of what’s on with Sky Guide You control what you watch on your Sky±HD box by browsing the on screen Sky Guide using your remote. tv guide Pressing on your remote displays the following TV Guide screen: Press...

  • Page 12: Let's Get Started

    Your viewing card Your Sky±HD remote and your TV Changing the volume Changing channels About the Now, Next & Later banner Codes used in the programme information banner Overview of Sky Guide options Connecting your Sky±HD box to your broadband router...
  • Page 13 The standby light on the front panel is red when your Sky±HD box is plugged into the mains but turned off. The light is green when your Sky±HD box is on. The light is amber when your Sky±HD box is in standby.
  • Page 14 Your viewing card needs to stay in your Sky±HD box at all times so you can watch all the Sky TV channels you’re entitled to. The viewing card slot is under the flap on the front of your Sky±HD box. There’s no need to remove the viewing card unless it’s faulty or has expired.
  • Page 15 Press to go back to controlling the Sky±HD box. The Sky installer should have already set up the remote for you. If you change your TV, you need to reset the remote to work with your new TV. See Setting up and resetting your remote (page 80) for details.
  • Page 16 If you know a channel’s number you can enter it on the remote to for volume control jump straight to that channel. For example, enter the sequence Change channels 5-0-1 for Sky News. one a time with ch +/- Or by channel number with the number buttons Let’s get started...
  • Page 17 — it lets you see what’s on now, next and later, change channels, set reminders, record programmes if you have a Sky± subscription, and see which programmes you are recording right now, all without...
  • Page 18 Codes used in the programme information banner Rating codes Letter codes Universal, suitable for all audiences including young children. This is a High Definition programme. HD programmes are shown in widescreen. Parental guidance is recommended. Some discretion may need to be applied as to the suitability of the film for younger This programme is copy protected and may not play back or impressionable children.
  • Page 19 Overview of Sky Guide options left/right to highlight your choice, and then pressing select. The top menu allows you to pick an option from any Sky Guide screen by scrolling Top menu Symbol / Option How to get there Description TV Guide see what’s on for the next 7 days on all channels including HD...
  • Page 20 If your broadband router does not have a WPS button, or you don’t If your Sky±HD box does not have built-in Wi-Fi then you can still want to connect by WPS, then you can connect by entering the Wi-Fi...

  • Page 21: Watching The Tv You Love

    Watching the TV you love Finding a specific channel in TV Guide TV Guide Quick Links Choosing your favourite channels What’s on your favourite channels Seeing what’s on the HD channels...

  • Page 22: Watching The Tv You Love

    Identifying HD programmes Finding a specific programme Going back to the channel you last watched Finding out more about a programme with the i button Finding and listening to radio channels Watching the TV you love...
  • Page 23 Finding a specific channel in TV Guide TV Guide lists channels by channel number. • If you know the number of the channel, you can enter it using the number buttons • Go down a page at a time by pressing right •...

  • Page 24: Tv Guide Quick Links

    Sky+HD box is connected to a broadband router - try an actor’s name, a sports team, an event or anything else you can think of. If your Sky±HD box is not connected to your broadband router, then you will...

  • Page 25: Choosing Your Favourite Channels

    Choosing your favourite channels Once you get to know what channels you watch most often, you can set them up as your favourites so you can find them more easily. To store your favourites: services down Press (for Options), press then select the Favourites tab.

  • Page 26: What's On Your Favourite Channels

    What’s on your favourite channels Once you’ve marked channels as your favourites (page 23), Your favourite channels are marked with a tick you can choose to see what’s on those channels only. To see what’s on your favourites without interrupting what you’re watching, just keep pressing the blue button.

  • Page 27: Seeing What's On The Hd Channels

    • While watching the programme, press on your remote • From the Sky Guide listings, just highlight the programme and check the programme information in the top left corner. In full screen mode, highlight the programme and press • HD programmes are highlighted in yellow in the TV Guide listings so they’re easier to spot.

  • Page 28: Searching For Programmes

    When you start typing in the search box, it will suggest words you might be looking for based on recent popular searches done by other Sky users. If the word you’re looking for isn’t in the suggestions list, type it in and press select.
  • Page 29 Searching for programmes (continued) Basic Search If your Sky±HD box is not connected to a broadband router, you can search for specific programme titles and genres only. The search results will include programmes showing in the next 7 days, available On Demand, or stored in your Planner.

  • Page 30: Going Back To The Channel You Last Watched

    — you don’t need to press here. To find out about programmes in other parts of Sky Guide, press i: • when you’re watching a programme — either live or recorded Now, Next &...

  • Page 31: Finding And Listening To Radio Channels

    Finding and listening to radio channels You can tune to radio channels in the same way as TV channels: Use the up/down arrow to browse through the channels shown in the Now, Next & Later banner. Radio channels appear with a speaker symbol next to them.

  • Page 32: Pausing And Rewinding Live Tv

    Pausing and rewinding live TV Saving after pausing or rewinding live TV Changing how far back you can rewind live TV Watching the TV you love...
  • Page 33 Off, 5, 15, 30 minutes. green Press the button (Save Settings) when you’re done. Remember if you rewind for 30 minutes, for example, your Sky±HD box has to have been showing that channel for the last 30 minutes. Pausing and rewinding live TV...

  • Page 34: Recording With Sky

    Recording with Sky± Recording without interrupting what you’re watching Recording from Sky Guide listings Recording from anywhere you go Recording a promoted programme When recordings clash Avoiding recordings being deleted PIN protecting kept recordings Cancelling current and future recordings...

  • Page 35: Deleting Existing Recordings

    Deleting existing recordings Undelete a recording Keeping an eye on available disk space Disk space warning Recording radio channels Adding extra time to the start and end of recordings Recording with Sky±...
  • Page 36 Now, Next & Later banner. When you see the programme you want, press record. When you press record, Sky± checks to see the programme is Or surf to another programme and press record part of a series and, if so, gives you the choice of recording this episode only or the remainder of the series.
  • Page 37 Recording from anywhere you go You can set your Sky±HD box to record using the Sky± app on your mobile phone and tablet even when you’re not at home. Or you can go to sky.com to use Remote Record. To find out more go to sky.com/remoterecord...
  • Page 38 When recordings clash Remember Sky± can only record two programmes at the same time. If you try to select a programme to record and it clashes with others you’re currently recording, or are set to record in your Planner, you have to choose which recordings to keep.
  • Page 39 Highlight the programme and press the button (Keep). The programme is now marked for Keep, shown by the symbol: Sky Guide now won’t delete the recording without asking you if you’re sure. When you’re running out of disk space, programmes marked Keep won’t be deleted.
  • Page 40 Then choose the programme you want to delete and yellow press the button. Remember, future recordings and reminders Press yellow to delete the recording from your Planner are listed outside of the Series Stack until the programme starts. Recording with Sky±...

  • Page 41: Undelete A Recording

    Sky±HD box. However, recordings in the Deleted tab will be automatically permanently deleted by your Sky±HD box, according to the order they were originally deleted, if space is required for new recordings. You can chose to Permanently delete, or Restore recordings in the Deleted tab.

  • Page 42: Keeping An Eye On Available Disk Space

    When you get your Sky±HD box, it is set up to automatically delete recordings without warning if there’s not enough disk space for a new recording. This means the oldest, watched programmes in your Planner will be deleted when you run out of space to make sure future recordings can be made.

  • Page 43: Recording Radio Channels

    Highlight Frequency and use the left/right arrow to choose how often you want to record the channel. Press the yellow button (Add Manual Recording). The settings are saved and the radio recording is now in your Planner. Recording with Sky±...

  • Page 44: Adding Extra Time To The Start And End Of Recordings

    Do the same for the option Add to End of Recording. Press the green button (Save Settings) when you’re done. With a sequence of recordings happening directly after each other, the Sky±HD box may override the settings you make here. Recording with Sky±...

  • Page 45: Setting Reminders For Programmes

    Setting reminders for programmes If you don’t want to miss a TV programme, Sky Guide can remind you when it’s about to start. When you see a future listed TV programme you want to watch, simply highlight it and press select.

  • Page 46: Using Your Planner

    Using your Planner Managing your Planner Setting the Series Link function in your Planner Choosing a recording to watch Picking up from where you left the last recording The Play symbol...

  • Page 47: Using Your Planner

    Checking the remaining viewing time Fast forwarding and rewinding Pausing Slow motion Stopping playback Using your Planner...

  • Page 48: Searching For Programmes In Your Planner

    Managing your Planner Use the Planner tab options to filter the programmes and get a better overview: Shows everything in your Planner in date order, with the oldest programme listed first. Genre tabs Shows your recorded programmes grouped by genre, (Entertainment, so for example, the Movies tab will show all the movies Lifestyle...)

  • Page 49: Setting The Series Link Function In Your Planner

    If you’ve set a reminder for the programme, you now get a reminder before each episode. If you’ve marked the programme for recording, your Sky±HD box is now set to record every episode of that series. Using your Planner...

  • Page 50: Choosing A Recording To Watch

    Choosing a recording to watch All recordings are stored in your Planner. SHORTCUT green Go to your Planner. Highlight the recorded programme and press play or select. Playback screen appears and you may need to enter your PIN. Use the left/right arrow to choose your starting point: Start...

  • Page 51: Picking Up From Where You Left The Last Recording

    Picking up from where you left the last recording If you hadn’t finished watching the last recording you played back, To play the last recording you watched, simply press play to return to where you left off. just press play, then play again Your Planner appears with the relevant programme highlighted, as...

  • Page 52: Fast Forwarding And Rewinding

    Fast forwarding and rewinding fast forward rewind Press to move to a different place in the recorded Rewind and fast forward at 4 different speeds programme. The fast forward/rewind symbol appears, showing the Rewind symbol Fast Forward symbol elapsed time and the speed. You can increase the speed by pressing fast forward rewind...

  • Page 53: Tv On Demand

    TV On Demand About On Demand Seeing what’s available to watch On Demand Watching a programme with On Demand About your downloaded programmes Managing your usage Restricting On Demand viewing Opting out of On Demand...

  • Page 54: About On Demand

    W-Fi. See Connecting your Sky±HD box to your broadband router (page 18) for more information on how to do this. You can also connect your Sky+HD box to your broadband router using an Ethernet cable or On Demand Connector. Visit sky.com/ondemand for more information on how to connect.
  • Page 55 Seeing what’s available to watch On Demand Once your Sky±HD box is connected to broadband, press guide then the button (On Demand). You’ll go straight into the Showcase section, which is a selection of the week’s best TV from Sky.
  • Page 56 Seeing what’s available to watch On Demand (continued) If you haven’t yet connected your Sky±HD box to broadband, you can only catch up on a limited selection of the week’s best TV. Press tv guide then the button (On Demand).

  • Page 57: Watching A Programme On Demand

    Watching a programme On Demand It’s easy to watch programmes from On Demand — just follow the simple steps below. If you would rather see a sneak peek first, look for the trailer icon and press the button. Step 1 Step 2 If you can see the You can see how much...

  • Page 58: About Your Downloaded Programmes

    We recommend that you check the programme size before you start a download by pressing in the programme synopsis screen. You can also check your monthly usage with your broadband provider. Go to sky.com/ondemand to find more handy hints and tips. TV On Demand...

  • Page 59: Restricting On Demand Viewing

    Restricting On Demand viewing All your parental control settings apply to On Demand programmes, with the exception of Channel Restrictions. For details on using your PIN and parental control settings, see Having more control over what the kids watch (page 68). To watch a rated programme before its normal watershed time, you need to enter your PIN.

  • Page 60: Opting Out Of On Demand

    Opting out of On Demand On Demand is available to all Sky TV customers with a compatible Sky±HD box at no extra cost. However, you can turn off On Demand if you want. Press the services button on your remote to go into the options menu.

  • Page 61: Enjoying Sky Store Entertainment

    Enjoying Sky Store entertainment Ordering entertainment from Sky Store Watching Sky Store programmes Paying for Sky Store programmes Ordering entertainment from Sky Box Office...
  • Page 62 Ordering entertainment from Sky Store Sky Store offers you many of the latest DVD releases and biggest blockbusters as well as a huge library of classics whenever you’re ready from as little as 99p. Once you’ve ordered the programme, you don’t have to wait for a start time.
  • Page 63 Paying for Sky Store programmes Charges for Sky Store programmes booked via your remote appear on your account at the next available payment date. If you don’t watch any part of the programme, you won’t be charged for it and it will be deleted.

  • Page 64: Ordering Entertainment From Sky Box Office

    You can also order programmes from Sky Box Office but you have to select a time when the show starts. This is different to Sky Store which allows you to download shows to watch whenever you want. You can also watch pay-per-view events using Sky Box Office Here’s how you order from Sky Box Office:...

  • Page 65: Other Services

    Other services Going interactive Playing games Teletext...
  • Page 66 Sky Active, for instance, you can upgrade your viewing, add Sky the interactive menu Broadband and Talk, choose Multiscreen, upgrade your Sky box, manage your Sky Account and more. To access Sky Active and other interactive services, press the interactive button on your remote, then press select.

  • Page 67: Teletext

    Remember, your Sky remote must be set up for use with your TV. See Setting up and resetting your remote (page 80). Use these buttons on your remote to control teletext:...

  • Page 68: Get The Most From Sky±Hd

    Get the most from Sky±HD Having more control over what the kids watch Restricting programmes in your Planner Changing your PIN Entering a PIN for pre-watershed playback Turning off PIN controlled restrictions About your PIN Hiding adult channels Sharing your Sky±HD box...
  • Page 69 Starting playback from a bookmark Changing the picture settings Setting up and resetting your remote Copying programmes to video/DVD If the set up didn’t work Changing how the Circular Playback Alternative set up Display works Get the most from Sky±HD...
  • Page 70 You now need to enter your four digit PIN (see below). Changing your PIN Your original PIN is provided in the Terms & Conditions document you received with your Sky±HD box. You need this number to get into the Parental Control screens.

  • Page 71: Hiding Adult Content

    You can lock all such programmes, so anyone who wants to watch them has to enter the PIN. This is especially useful for programmes in your Planner, as well as Sky Store, Sky Box Office and On Demand programmes, which are available outside the normal schedule.

  • Page 72: Restricting Specific Channels

    Controlling the use of charged services You can help prevent Sky Store and Sky Box Office programmes being These settings do not apply to On Demand listings. bought without your permission or prevent the use of interactive services...

  • Page 73: Pin Protecting Kept Programmes

    In your Planner, you can mark recordings for Keep to prevent them from being deleted accidentally (page 37). You can take this further and have Sky Guide ask for the PIN before a kept recording can be deleted. Set this up as follows: Go to Parental Control >...

  • Page 74: Entering A Pin For Pre-Watershed Playback

    Even if you turn your settings off here, you’ll still need to enter your PIN to watch recorded programmes out of their normal watershed time. The times are shown above under Entering a PIN for pre-watershed playback. Get the most from Sky±HD...

  • Page 75: Sharing Your Sky±Hd Box

    Sharing your Sky±HD box If you have a mobile or tablet device with the correct version of the Sky± app, it’s possible to use the application to control your Sky±HD box when the devices are connected to the same wireless network.

  • Page 76: Watching Tv With Subtitles Or Audio Description

    Watching TV with subtitles or audio description To play an audio description or show subtitles you can: Press help on your Sky remote when you’re watching TV. If the Audio Description Subtitles option is available, left/right then press select. use the...

  • Page 77: Finding Subtitled Or Audio Described Programmes

    Audio Description or Subtitles. This means programmes that have subtitles or an audio description are shown clearly with a white highlight in TV Guide, Sky Store and Sky Box Office (this does not apply to On Demand). Highlight Beep on Audio Description...

  • Page 78: Important Information About Single Satellite Feed Installations

    Single Feed Mode Caution message will be displayed. Your Sky±HD box is now ready to be rebooted. When this happens: a. Any current recordings will be stopped b. On Demand Showcase will be disabled c. Auto Standby will be enabled To reboot your box, press select, but please allow a little time for this to happen.

  • Page 79: Your Mini Tv Setting

    Your mini TV setting Turning the mini TV off removes the mini tv picture in your Sky Guide and mutes the programme audio. To turn your mini tv off: services down Press (for Options), press then select the Customise tab.

  • Page 80: Saving Bookmarks

    To remove the highlighted bookmark, press the yellow button (Delete) If the programme is PIN protected you’ll need to enter the PIN to see the bookmark clip. See Having more control over what the kids watch (page 68) for details. Get the most from Sky±HD...

  • Page 81: Skipping To Bookmarks

    Keep pressing the to see each bookmark and its place in the programme. Press select play when you see the bookmark you want. Playback starts at that bookmarked point in the programme. Choose the starting point Get the most from Sky±HD...

  • Page 82: Setting Up And Resetting Your Remote

    0117 find it here, see Alternative Set Up (page 81). Nokia 0536 Bang & Olufsen 0118 Nordmende 0537 0115 Turn your TV and Sky±HD box on and press on your remote control. Orion 0549 Beko 0125 Panasonic 0051 Beon 0899...

  • Page 83: If The Set Up Didn't Work

    3. You should now be able to see a terrestrial TV channel. If you have tried these options and still can’t use your Sky±HD remote with your TV, call Sky Customer Service on the number provided in the Terms & Conditions document you received with your Sky±HD box.

  • Page 84: Replacing The Batteries

    Replacing the batteries Your remote runs on AA batteries (MN1500, LR6 or UM-3). When it’s time to replace them, Sky Guide gives you a warning message and a low battery symbol appears in the banner. Take the empty batteries out straight away and replace both batteries at the same time.

  • Page 85: Adding Additional Subscriptions

    Adding additional subscriptions Telephone numbers You can find Sky and other broadcasters’ phone numbers in your Sky Guide: services down Press (for Options), press then select the Contact Us tab. This list includes specific numbers for Sky± and Sky±HD. When you call, please have your system information available as we will need this to deal with your problem.

  • Page 86: Adding Channels That Aren't Listed In Sky Guide

    (Find Channels). After a moment, a selection of channels received by your Sky±HD box appears. Some may be in addition to those in your Sky Guide. For each new channel you want to store, highlight the channel and press the yellow button (Store Channel).

  • Page 87: Changing The Picture Settings

    Sky’s HD service uses two HD picture formats. The first, 1080i, brings the number of rows in the frame up to 1080 — that’s over 500 more than a standard PAL image.

  • Page 88: Copying Programmes To Video/Dvd

    Press record on your video/DVD recorder then press select again on your Sky±HD remote. Copying starts and after a few seconds the Copy screen appears, showing you the titles in order of selection with their length in minutes. This is to help you keep track and label your tapes/DVDs.

  • Page 89: Changing How The Circular Playback Display Works

    Changing how the Circular Playback Display works The Circular Playback Display on the front panel of your Sky±HD box You can change when and how the indicator lights up lights up whenever you are recording or using the playback functions.

  • Page 90: Your Sky±Hd Box Connections

    Your Sky±HD box connections Basic set up 1 Basic set up 2 Connecting other devices Switching on Dolby® Digital audio Adjusting sound synchronisation...
  • Page 91 Sky±HD box to the mains supply. With the exceptions of the mains and the telephone line, all the interconnections between the rear panel of your Sky±HD box and your other equipment are safe, extra low voltage circuits. However, you should always disconnect the box from the mains and turn off your TV before connecting other devices.
  • Page 92 Sky±HD box to the mains supply. With the exceptions of the mains and the telephone line, all the interconnections between the rear panel of your Sky±HD box and your other equipment are safe, extra low voltage circuits. However, you should always disconnect the box from the mains and turn off your TV before connecting other devices.
  • Page 93 See also the user guides supplied with your devices. If you notice that the picture quality is affected, connect your Sky±HD box directly to the TV instead of through the DVD/video recorder. Mains socket...
  • Page 94 Switching on Dolby® Digital audio With the digital audio outputs you can connect your Sky±HD box to a compatible home cinema system and listen to programmes broadcast in Dolby® Digital audio. For this you need an optical, coaxial or HDMI* cable (not supplied) and you need to change the default settings on your Sky±HD box:...

  • Page 95: Adjusting Sound Synchronisation

    Adjusting sound synchronisation If you’ve connected your Sky±HD box to a home cinema system using one of the digital audio outputs, you may find the audio and video are out of sync. If this happens, you can easily change the sound settings to correct the sound.

  • Page 96: Green Stuff

    Green stuff Saving energy with standby … and standby modes Recycling electrical and electronic products Recycling packaging Disposing of batteries More information...
  • Page 97 Saving energy with standby Switching your Sky±HD box to standby when it’s not in use will Amber = Standby reduce the amount of energy that it uses. Remember that the box can still make recordings when in standby so we recommend you make a habit of pressing the standby button (so the light on the box turns amber) as soon as you finish watching TV.
  • Page 98 Park, Santry, Freepost F4939, Dublin 9, Ireland. Household customers can also take their old or redundant electrical equipment to their nearest Local Designated Collection Facility. Please go to www.weeeireland.ie to find the locations of these. Alternatively, you can give your old Sky product to your Sky engineer next time they visit.

  • Page 99: More Information

    More information For more information on recycling electrical and electronic equipment and to find other tips on what you can do to help the environment, visit: sky.com/environment Green stuff...

  • Page 100: For Your Safety

    For your safety Using equipment safely Warnings and cautions Mains plug and its fuse Connecting to the mains supply...
  • Page 101 • Your Sky±HD box is intended for use in moderate climates. Do not use or store your Sky±HD box in hot, cold, damp or dusty places • In order to ensure a free flow of air around your Sky±HD box, allow at least 10cm of space above and on all sides (especially between your Sky±HD box and your TV). Do not cover any ventilation holes and slots •...

  • Page 102: Mains Plug And Fuse

    If you are using a non-fused plug, an external fuse must not exceed 5A. Connecting to the mains supply Your Sky box operates with 230V AC, 50 Hz mains supply. Do not connect it to a DC power Use correct fuse supply.

  • Page 103: Troubleshooting

    The troubleshooting tips in the next pages may come in handy if you have any problems If you have any problems with your Sky±HD box that aren’t covered in this guide or the other references, call Sky or your broadcaster •...
  • Page 104 Check all cable connections, and that your TV and video recorder are not be correctly tuned. tuned to your Sky±HD box. If you are using an aerial RF connection, check that your TV and video are tuned to the right RF channels.
  • Page 105 My remote isn’t working. Your Sky±HD box may be off Make sure you point your remote directly at your Sky±HD box, and that or not plugged into the mains. nothing is between the two. The remote command light on your Sky±HD The batteries in your remote box and on your remote should flash each time you press a remote key.
  • Page 106 What to do now The start of a programme was You set up numerous back to back To get your Sky±HD box to record in the most efficient way, not recorded. recordings. Sky prioritises the end see Adding extra time to the start and end of recordings of an existing recording over the (page 42) and change the settings back to Automatic.
  • Page 107 Your box now tries to call us back, which checks the phone line connection. After getting the message Callback in progress, the previous menu appears. If you see any other message at this stage, please call Sky Customer Service for more advice. The number is provided in the Terms & Conditions document. Troubleshooting...
  • Page 108 You may not have the right subscriptions or equipment. HD channels. subscriptions or equipment. To upgrade to Sky±HD, call us. If you’re sure you have The resolution output setting may the right equipment and subscriptions to receive HD be incompatible with your TV set.
  • Page 109 This is the wrong card for this You have more than one box and Insert the correct viewing card for this Sky±HD box. Sky±HD box. Insert the correct have put the wrong viewing card viewing card.
  • Page 110 (Delete). There is insufficient credit [or There’s not enough credit / space First check that the telephone lead between your Sky±HD box and space] left on your viewing card. left on your viewing card account the socket is properly plugged in. If you still see the message, call the to buy this programme / store the number shown on your screen so you can order this programme.
  • Page 111 Sky±HD box during system set up. Housekeeping. Your Sky±HD box is trying to Wait for your Sky±HD box to resolve the problem; if it is not resolved Please wait. resolve a system fault. call Sky Customer Service (see your Terms & Conditions).
  • Page 112 Message What does it mean? What to do now The batteries in this remote control are low. Please replace The batteries in the remote control Change the batteries in your remote control as soon as possible. See Replacing the batteries (page 82). within the next few days (or you need to be changed to avoid losing see a battery symbol in the Now,...

  • Page 113: Jargon Buster

    HD ready is a labelling scheme being introduced by the European TV manufacturers’ organisation EICTA to help you choose an HD TV. The HD ready logo will appear on an increasing number of TVs in the shops. Sky’s HD service is designed to work with TV sets that carry the HD ready label.

  • Page 114: Specifications

    Specifications The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice. DRX890W Specifications DRX895W Specifications Operating voltage: 230V AC; 50Hz Operating voltage: 230V AC; 50Hz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz...
  • Page 115 Specifications continued The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice. DRX890 Specifications DRX895 Specifications Operating voltage: 230V AC; 50Hz Operating voltage: 230V AC; 50Hz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz...
  • Page 116 Specifications continued The following specifications are for the Sky±HD boxes manufactured by Sky and Pace. Specifications may change without notice. DRX780 Specifications Pace Mk1 and Mk2 Specifications Operating voltage: 230V AC; 50Hz Operating voltage: 230V AC; 50Hz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz...
  • Page 117 Specifications continued The following specifications are for the Sky±HD boxes manufactured by Samsung. Specifications may change without notice. Samsung Mk1 and Mk2 Specifications Operating voltage: 230V AC; 50Hz Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz Weight: 5kg (packed) Dimensions: 399mm x 295mm x 81mm (inc.
  • Page 118 The specification and features are subject to change at any time without notice. No responsibility can be accepted for any failure of your Sky±HD box to receive, process or act on information transmitted to it, or any change in the performance of your Sky±HD box as a result of the transmission of this information.
  • Page 119 Sky Part Code: 15216...

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