Sky SkyHD User Manual
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Sky SkyHD User Manual

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  • Page 1 SkyHD...
  • Page 2 Welcome to the world of SkyHD This is your essential guide What do you want to do? to using your SkyHD box Learn about HD page 6 Get started page 10 See what’s on page 16 Use your Planner page 24...

  • Page 3: Table Of Contents

    All the features of Sky and more Paying for Sky Box Office programmes Your viewing card Ordering over the phone Your SkyHD remote control and your TV Having more control over kids’ viewing Getting started Changing your PIN Turning your SkyHD box on and off...
  • Page 4 More options For your safety Using digital text Troubleshooting Using teletext Adding channels that aren’t listed in Sky Guide Contact us Watching your added channels Specifications Changing the picture settings Remote control setup HD jargon-buster Resetting your remote control Replacing the batteries Your SkyHD box connections ®...

  • Page 5: Back To Basics

    Back to basics The Sky installer should have shown you the basics of how to use your Sky equipment. turns your SkyHD box on, to standby or off, Here’s a reminder of what you need to enjoy the channels and features on offer.

  • Page 6: Your Skyhd Box

    Your SkyHD box Control Keys turns your SkyHD box on, to standby or off back up jumps back to last page or to previous level in Sky Guide screen + / - arrows changes channels lights green when you’re online (using the phone line) lights yellow when there’s a network error...

  • Page 7: About Your Skyhd Box

    Check out our HD jargon-buster on page 60. What is Sky 3D? The next revolution in TV is here. Sky 3D, Europe’s first 3D TV channel, is available today with your SkyHD box, a 3D ready TV and 3D glasses. Using the latest technology to create an incredible 3D experience, Sky brings you some of the best sports, movies and entertainment in amazing 3D.

  • Page 8: What You Need To Enjoy Skyhd

    SkyHD box and subscriptions to Sky TV with the HD Pack. Your SkyHD box is designed to work with TVs that carry the HD ready logo. You can use a TV without the HD ready logo as long as it has these technical features: •...

  • Page 9: All The Features Of Sky And More

    Sky Guide (see page 58). Your viewing card Your viewing card needs to stay in your SkyHD box at all times so you can view all the Sky TV channels you’re entitled to. The viewing card slot is under the flap on the front of your SkyHD box.

  • Page 10: Your Skyhd Remote Control And Your Tv

    Your SkyHD remote control can work with both your SkyHD box and your TV. Press tv on the remote control to switch control from the SkyHD box to the TV. Press Sky to go back to controlling the SkyHD box.

  • Page 11: Getting Started

    The standby light on the front panel is red when your SkyHD box is plugged into the mains but turned off. The light is green when your SkyHD box red = off is on. The light is amber when your SkyHD box is in standby.

  • Page 12: Changing The Volume

    If you know a channel’s number you can enter it on the remote to jump straight to that channel. For example, enter the sequence 5-0-1 for Sky News HD. change channels See the chapter Seeing what’s on (page 16) for details on changing channels from...
  • Page 13 There are tips on using the banner throughout this guide, most importantly: • Seeing what’s on (page 16). Finding out more about a programme with the i button (page 21). • the banner shows you what’s on now and later 12 USING SkyHD...

  • Page 14: You're In Control With Sky Guide

    You’re in control with Sky Guide You control what you watch on your SkyHD box by browsing the on-screen Sky Guide using your remote control. Pressing tv guide on your remote control displays the following TV Guide screen: information area...
  • Page 15 Overview of Sky Guide options The top menu allows you to pick an option from any Sky Guide screen by scrolling left/right to highlight your choice, and then pressing select. top menu Symbol / Option How to get there Description TV GUIDE see what’s on for the next seven days on all channels including HD...

  • Page 16: Showing Your Sky Guide Pages In Full-Screen Mode

    Turning the mini TV off gives you a full screen of listings and plays the audio of what you are watching. To see your Sky Guide screens in full-screen mode: Press services (for Options), press down then select the Customise tab.

  • Page 17: Quick Glance At What's On With Now, Next & Later

    Seeing what’s on Quick glance at what’s on with Now, Next & Later With Sky you don’t have to change channels to see what else is on. When you’re watching a programme, press select or the up/down arrow. The on-screen Now, Next & Later banner appears.
  • Page 18 0 for radio). Use back up to jump back to the previous level, i.e. from the listings to the middle menu, from the middle menu to the top menu. Press Sky to leave TV Guide completely.

  • Page 19: Finding A Specific Channel In Tv Guide

    Press blue again to get to your favourites. You can get a complete overview of what’s on all your stored favourite channels with any of these shortcuts: From TV Guide: press yellow or scroll to the Favourites tab. 18 USING SkyHD...

  • Page 20: Seeing What's On The Hd Channels

    While watching the programme, press i on your remote control. • F rom the Sky Guide listings, just highlight the programme and check the programme information in the top left corner. In full-screen mode, highlight the programme and press i.

  • Page 21: Finding A Specific Programme

    Alternatively, press back up if you want to go back to the Title field. Changing your search To change your search criteria, press red (New Search) to remove what you previously entered and start again. Alternatively, you can press back up to remove your title search. 20 USING SkyHD...

  • Page 22: Going Back To The Channel You Last Viewed

    When you’re in TV Guide, and the mini TV is on, simply highlight a programme to show its details in the top left corner — you don’t need to press i here. To find out about programmes in other parts of Sky Guide, press i: •...

  • Page 23: Codes Used In The Programme Information Banner

    For HD programmes, this code won’t be (page 28) to see how to restrict rated shown although all HD programmes are programmes. shown in widescreen (the image on the previous page is shown for illustration purposes only). 22 USING SkyHD...

  • Page 24: Finding And Listening To Radio Channels

    Finding and listening to radio channels You can tune to radio channels in the same way as TV channels: Use the up/down arrow to browse through the channels shown in the Now, Next & Later banner. Radio channels appear with a speaker symbol next to them.

  • Page 25: Using Your Planner

    Your Planner gives a clear overview of your chosen reminders Setting reminders for programmes If you don’t want to miss a TV programme, Sky Guide can remind you when it’s about to start. When you see a future listed TV programme you want to watch, simply highlight it and press select.

  • Page 26: Enjoying Sky Box Office Entertainment

    The Sky Box Office option is home to the newest and most exciting pay-per-view movies, sport and other events, such as concerts and boxing matches. Sky Box Office is available to all Sky customers and you’re only charged for the programme or event just press the box office when you start watching it.

  • Page 27: Choosing A Start Time That Suits You

    Showings page. From here you can choose your preferred time slot. About watching Sky Box Office programmes When you purchase from Sky Box Office, the programme is added to your Planner for a fixed amount of time before it’s deleted. The amount of time depends on the programme, but is typically seven days.

  • Page 28: Paying For Sky Box Office Programmes

    Ordering over the phone If for some reason you can’t order Sky Box Office programmes with your remote control, a message appears on-screen. You can order programmes over the phone by...

  • Page 29: Having More Control Over Kids' Viewing

    Changing your PIN Your original PIN is provided in the Terms & Conditions document or is the last four digits of your Sky viewing card you received with your SkyHD box. You need this number to get into the Parental Control screens.

  • Page 30: Hiding Adult Channels

    Hiding adult channels You can hide all channels classed as ‘adult’ from all channel listings; Go to Parental Control > Adult Channels. Highlight Remove Adult Channels and use the right arrow to choose ON. Press green (Save Settings) when you’re done. If you want to be able to see the adult channels again, just choose OFF in the Adult Channel screen.

  • Page 31: Restricting Specific Channels

    Highlight Spending Restriction and use the left/right arrow to choose ON. Press down and set a limit to the cost before the PIN is needed. Set it to £0.00 to enter the PIN every time you order a Sky Box Office programme. Press green (Save Settings) when you’re done.

  • Page 32: Restricting Programmes In Your Planner

    Entering a PIN for pre-watershed viewing You need to enter your PIN to watch a rated programme before its normal watershed time. The times are shown here. programme rating when PIN is needed before 9pm before 8pm before 8pm if a PIN has been set up for this rating if a PIN has been set up for this rating Turning off PIN-controlled restrictions There is a quick way to turn your PIN restrictions off and on without having to go...

  • Page 33: Choosing Your Favourite Channels

    Choose up to 50 channels and press green (Save) when you’re done. See page 18 for details on navigating to your favourites. Storing your favourites activates the blue button, which you can also use to find the channel you were last watching. See page 21 for more details. 32 USING SkyHD...

  • Page 34: Watching Tv With Subtitles Or Audio

    Watching TV with subtitles or audio description To show subtitles or play an audio description over the current channel: Press help on your Sky remote control when you’re watching TV. If the Subtitles or Audio Description option is available, use the left/right arrow to choose ON then press select.
  • Page 35 Finding subtitled or audio-described programmes Sky Guide can bring your attention to programmes that have subtitles or an audio description. To set this up, follow these steps: Press services (for Options), press down then select the Subtitles tab. Highlight Highlighted Programmes and use the left/right arrow to choose Audio Description or Subtitles.

  • Page 36: Going Interactive

    (see Controlling the use of charged services on page 30 for setting online spending restrictions). You can also buy a 24-hour pass for Sky Games and play with your remote control. See the help options within the interactive screens for details.

  • Page 37: More Options

    (information) Text reveal select Text hold colours Fastext function From the teletext service, press back up then Sky at any point to go back to what you were watching. Not all TVs have the teletext function. 36 USING SkyHD...

  • Page 38: Adding Channels That Aren't Listed In Sky Guide

    Adding channels that aren’t listed in Sky Guide Some channels can be received by your SkyHD box but don’t appear in Sky Guide listings. Your SkyHD box is designed to receive digital television signals transmitted at 28.2 or 28.5 degrees east, either unencrypted or encrypted using BSkyB’s encryption system.

  • Page 39: Changing The Picture Settings

    If your TV doesn’t display anything after you confirm the changes, the new setting is incompatible with the TV. Restart your SkyHD box as follows to go back to the previous setting: Switch the box to standby then wait at least 60 seconds before unplugging it from the mains supply.

  • Page 40: Remote Control Setup

    Panasonic 0051 Brionvega 0147 Philips 0081 Turn your TV and SkyHD box on and press tv on your remote control. Bush 0157 Pioneer 0166 Hold down select and the red button together until the red light on your remote Crown...
  • Page 41 You should now be able to see a terrestrial TV channel. If you have tried these options and still can’t use your SkyHD remote control with your TV, call Sky Customer Service on the number provided in the Terms & Conditions document you received with your SkyHD box or visit sky.com/remotecontrols...

  • Page 42: Replacing The Batteries

    Replacing the batteries Your remote control runs on AA batteries (MN1500, LR6 or UM-3). When it’s time to replace them, Sky Guide gives you a warning message and a low battery symbol appears in the banner. Take the empty batteries out straight away and replace both batteries at the same time.

  • Page 43: Your Skyhd Box Connections

    WARNING! You must disconnect your SkyHD box from the mains supply before you connect your SkyHD box to (or disconnect it from) any other equipment. Use only the supplied mains lead to connect your SkyHD box to the mains supply. With the exceptions of the mains and the telephone line, all the interconnections between the rear panel of your SkyHD box and your other equipment are safe, extra-low voltage circuits.

  • Page 44: Switching On Dolby ® Digital Audio

    Some older amplifiers may not support Dolby ® Digital audio. Adjusting sound synchronisation If you’ve connected your SkyHD box to a home cinema system using Digital Audio Output — Optical, you may find the audio and video are out of sync. If this happens, you can easily change the sound settings to correct the sound.

  • Page 45: Connecting To The Telephone Line

    Connecting to the telephone line The telephone lead is intended for connection to standard analogue UK telephone lines. This lead and your SkyHD box have been specifically designed for this purpose. Do not attempt to connect the telephone lead to anything other than a standard UK telephone line.

  • Page 46: Green Stuff

    Saving energy… with standby amber = standby Switching your SkyHD box to standby when it’s not in use can save up to 50% of the energy it uses (so the light on the box turns amber). Alternatively, you can switch your SkyHD box off by pressing and holding the standby button for five seconds (so the light on the box turns red).

  • Page 47: Recycling Packaging

    Customers in the Republic of Ireland need to go to weeeireland.ie for locations of waste and recycle them if possible through your local local recycling centres; or, alternatively, you can post old or redundant Sky electrical recycling centre. equipment to: DN7006, Freepost, Sierra Support Services Group, Knockmitten Lane North, New Nangor Rd, Dublin 12.

  • Page 48: For Your Safety

    • Your SkyHD box is intended for use in moderate climates. Do not use or store your SkyHD box in hot, cold, damp or dusty places. • In order to ensure a free flow of air around your SkyHD box, allow at least 10 cm of space above and on all sides (especially between your SkyHD box and your TV).

  • Page 49: Connecting To The Mains Supply

    SkyHD box before you insert the plug into the mains supply. The only way to disconnect your SkyHD box from the mains is to take the plug out of the socket. Your SkyHD box must therefore be installed near the mains socket outlet, which should be easily accessible.

  • Page 50: Troubleshooting

    Use this booklet as your full guide to using your SkyHD box and getting the most out of its exclusive features. The troubleshooting tips in the next pages may come in handy if you have any problems. If you have any problems with your SkyHD box that aren’t covered in this guide or the other references, call Sky or your broadcaster.
  • Page 51 SkyHD box is switched on. 2 Check that your SkyHD box is not in standby mode. The light on the front panel of your SkyHD box should be green. 3 Press Sky on your remote to control your SkyHD box.
  • Page 52 SkyHD box, and that nothing is between the two. The batteries in your remote control may The remote command light on your SkyHD box and on be flat or an obstacle may be between your your remote control should flash each time you press remote control and your box.
  • Page 53 Setup menu as these may previous menu appears. have an adverse effect on If you see any other message at this stage, please call Sky your service. Customer Service for more advice. The number is provided in the Terms & Conditions document.
  • Page 54 5 Your box now tries to call us back, which checks the phone line connection. After getting the message Callback in progress, the previous menu appears. If you see any other message at this stage, please call Sky Customer Service for more advice. The number is provided in the Terms & Conditions document.
  • Page 55 You may not have the right subscriptions or equipment. channels. or equipment. To upgrade to SkyHD, call us. If you’re sure you have The resolution output setting may be the right equipment and subscriptions to receive HD incompatible with your TV set.

  • Page 56: Display Messages

    This is the wrong card for this Sky HD You have more than one box and have Insert the correct viewing card for this SkyHD box. box. Insert the correct Sky viewing card put the wrong viewing card in this SkyHD box.
  • Page 57 Otherwise, restart your box by following the steps under My SkyHD box isn’t working (page 54). If this doesn’t resolve the problem, call Sky Customer Service on the number provided in your Terms & Conditions.
  • Page 58 Wait for your SkyHD box to resolve the problem; a system fault. Please wait if it is not resolved call Sky Customer Service (see your Terms & Conditions). The batteries in this remote control The batteries in the remote control...

  • Page 59: Contact Us

    Telephone numbers You can find Sky and other broadcasters’ phone numbers in your Sky Guide; Press services (for Options), press down then select the Contact Us tab. This list includes specific numbers for SkyHD. When you call, please have your system information available as we will need this to deal with your problem.

  • Page 60: Specifications

    SkyHD Specifications The following specification is for the SkyHD box made by BSkyB. Specifications may change without notice. General Input voltage: 230V ~; 50Hz Input power: 25W (max.) LNB output: +13/+18V DC 250mA max. Weight: 2.0kg (packed) Dimensions: 273mm x 204mm x 52mm ( inc. rubber feet ) Operating temp.

  • Page 61: Hd Jargon-Buster

    HD ready is a labelling scheme being introduced by the European TV manufacturers’ organisation EICTA to help you choose an HD TV. The HD ready logo will appear on an increasing number of TVs in the shops. Sky’s HD service is designed to work with TV sets that carry the HD ready label.
  • Page 62 The specification and features are subject to change at any time without notice. No responsibility can be accepted for any failure of your SkyHD box to receive, process or act on information transmitted to it, or any change in the performance of your SkyHD box as a result of the transmission of this information.
  • Page 63 Notes 62 USING SkyHD...
  • Page 64 Notes...
  • Page 65 Believe in better BSkyB, Grant Way, Isleworth, Middlesex TW7 5QD sky.com...

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