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SYMPTON
Shortened range
or
battery gauge shows
empty after charging
Battery charging current
high
No drive
Motor runs irregularly and/
or noisily
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
Trouble Shooting Guide
Trouble Shooting Guide
POSSIBLE CAUSE
Batteries not charged for
long enough
cannot hold charge
Charge fault
Charger loom or plug
damaged
Loose connection
No output from wall outlet
Fuse in charger mains
plug blown
has popped out
Output fuse in charger
blown
Faulty batteries
Scooter switched on
during charging
disengaged
Flat batteries
Scooter is not switched on
properly
Charger plugged in
popped out
Disconnected loom or
plugs
Control system fault
Electrical malfunction
Control system fault
SERVICEABLE PARTS
SOLUTION
Charge batteries for eight
hours or more
Replace charger
Contact local mobility
dealer
different room
Unplug from wall &
change fuse
Switch off and press
Unplug from wall and
contact dealer
Turn Scooter off
lever
switched on
engaged onto connectors
Unplug charger
button
Contact dealer
Contact dealer
Contact dealer
32
Iss 1
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Do you have a question about the SAPPHIRE 2 and is the answer not in the manual?
Questions and answers
Drive wheels not working when I took the drive wheels from the body wheels rotate in different directions
The drive wheels on the Sterling SAPPHIRE 2 may not be working while the body wheels rotate in different directions due to the scooter being in freewheel mode. When in freewheel mode, the motor is disengaged, allowing the wheels to spin freely without driving the scooter. To resolve this, check the freewheel lever and ensure it is in the "drive" position.
This answer is automatically generated