Contents About this manual... Using the advanced startup options ..Recovering your operating system if Windows Chapter 1. Safety information ..1 8 fails to start .
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General guidelines ... . . 1160 Speaker assembly ... Before servicing ThinkPad Edge E530 and E530c 1170 Power button sub card ..
Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Chapter 1. Safety information This chapter presents the following safety information that you need to be familiar with before you service a ThinkPad notebook computer. • “General safety” on page 1 • “Electrical safety” on page 2 • “Safety inspection guide” on page 3 •...
Electrical safety Observe the following rules when working on electrical equipment. Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. •...
This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
Notes: 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. •...
Laser compliance statement (multilingual translations) The laser compliance statements in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese Chapter 1 Safety information...
Chapter 2. Important service information This chapter presents the following important service information that applies to all machine types supported by this manual: • “Strategy for replacing FRUs” on page 23 – “Strategy for replacing a hard disk drive” on page 24 –...
• If an adapter or a device consists of more than one FRU, any of the FRUs might be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms.
Custom Model Variant (CMV) This is a unique configuration that has been negotiated between Lenovo and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering.
Chapter 3. General checkout This chapter presents following information: • “What to do first” on page 27 • “Checkout guide” on page 28 – “Lenovo Solution Center” on page 28 – “Quick test programs” on page 28 – “UEFI diagnostic program” on page 29 –...
Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computer. Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.
If an error code is displayed, go to “Symptom-to-FRU index” on page 39 for error code descriptions and troubleshooting hints. 2. When the ThinkPad logo is displayed, repeatedly press and release the F10 key. The main screen of the UEFI diagnostic program is displayed.
30, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 39 for error code descriptions and troubleshooting hints. 3. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key.
• If the power-on indicator does not turn on, check the power cord of the ac power adapter for correct continuity and installation. • If the computer does not charge during operation, go to “Checking operational charging” on page 31. To check the ac power adapter, do the following: 1.
Terminal Voltage (V dc) + 0 to + 12.6 Ground (-) 3. If the voltage is less than +11.0 V dc, the battery pack has been discharged. Note: Recharging will take at least 3 hours, even if the indicator does not turn on. If the voltage is still less than +11.0 V dc after recharging, replace the battery.
1. Connect an external CD/DVD drive. 2. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure: a. Open the ThinkPad Setup program and select Startup ➙ Boot. b. Select the CD/DVD drive as the 1st Boot Device.
10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program.
• To perform a quick format, click Just remove my files to start the process. The process will take several minutes. • To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4.
Passwords As many as three passwords might be needed for a ThinkPad notebook computer: the power-on password, the hard disk password, and the supervisor password. If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on.
Supervisor password A supervisor password protects the system information stored in the ThinkPad Setup program. The user must enter the supervisor password in order to get access to the ThinkPad Setup program and change the system configuration. Attention: If the supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password.
7. Type the current master hard disk password in the Enter Current Password field. Then, leave the Enter New Password field blank, and press Enter twice. 8. Press Fn+F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed.
• The microprocessor stops. To cause the computer to return from sleep mode and resume operation, do one of the following: • Press the Fn key. • Open the LCD cover. • Turn on the power button. Also, in either of the following events, the computer automatically returns from sleep mode and resumes operation: •...
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 42. Note: For a device not supported by diagnostic codes in the ThinkPad notebooks, see the manual for that device.
• Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects. • This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later. • One pixel consists of R, G, B sub-pixels.
1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-ThinkPad devices b. Printer, mouse, and other external devices c. Battery pack d. Hard disk drive e.
Chapter 5. Status indicators This chapter presents the system status indicators that show the status of the computer. Note: The computer keyboard might look different from the illustration above. Table 6. Status indicators Indicator Meaning Caps Lock When the Caps Lock mode is enabled, the Caps Lock indicator is displayed on the screen.
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Meaning System status The illuminated dot in the ThinkPad logo on the outer lid of the computer and on the palm rest works as a system status indicator: it shows whether the computer is in sleep, hibernation, or normal mode.
Chapter 6. Special keys The computer comes with several special keys at the upper row of the keyboard. To use each function, directly press the desired key. The following table explains the function of each special key. Table 7. Special keys Special key Description If you mute the sound and then turn off the computer, the sound will remain muted when you...
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Table 7. Special keys (continued) Description Special key Wireless radio control Press this key to enable or disable the built-in wireless networking features. When you (F9) press this key, a list of wireless features is displayed. You can quickly change the state of each feature on the list.
Front view For some models: Integrated camera Media card reader slot Built-in microphones Fingerprint reader (on some models) ac power connector Touch pad RJ45 Ethernet connector TrackPoint buttons Optical drive or blank bezel TrackPoint pointing stick ® Always On USB connector UltraNav pointing device Combo audio jack...
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For other models: Integrated camera System status indicator Built-in microphones Media card reader slot Built-in stereo speakers Fingerprint reader (on some models) ac power connector Touch pad RJ45 Ethernet connector TrackPoint buttons TrackPoint pointing stick Optical drive or blank bezel Always On USB connector UltraNav pointing device Power button...
Rear view External monitor connector System status indicator USB connectors Security keyhole HDMI port : For the description of the system status indicator, see Chapter 5 “Status indicators” on page 43. Bottom view Small bottom cover Large bottom cover Battery pack latches Built-in stereo speakers (on some models) Battery pack : The wireless WAN card or mSATA solid state drive, and the backup battery are located underneath...
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CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. ThinkPad computers contain the following types of CRUs: – Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types of CRUs include the ac power adapter, power cord, battery, and hard disk drive.
Major FRUs and CRUs FRU description Self-service CRU Optional-service CRU LCD unit Keyboard bezel Hardware Maintenance Manual...
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FRU descriptions Self-service Optional service Battery pack DC-in connector RJ45 sub card Base cover assembly Optical drive sub card Optical drive or blank bezel I/O sub card with USB connector and audio jack Wireless LAN card Wireless WAN card or mSATA solid state drive Half-size wireless WAN card bracket Backup battery Small bottom cover...
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is addressed with special nylon-coated screws that have the following characteristics: • They maintain tight connections.
If you replace the system board, you must restore the serial number of the system unit to its original value. Before replacing the system board, save the original serial number by doing the following: 1. Install the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
When you replace the system board, follow the following steps to create new UUID for the system board if the system board does not have a UUID: 1. Install the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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If the system board is being replaced, try to read the ECA information from the old system board and transfer the information to the new system. If the system board is inoperable, this will not be possible. Hardware Maintenance Manual...
Chapter 9. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit”...
Before servicing ThinkPad Edge E530 and E530c models Some ThinkPad Edge E530 and E530c models you are servicing might have the SIM card that the customer has installed. If the computer you are servicing has the SIM card installed, remove it before you start the servicing.
Unlock the battery latch . Hold the battery lock lever in the unlocked position, and remove the battery pack When installing: Install the battery pack in the slot. Make sure that the battery latch is in the locked position. 1020 Large bottom cover For access, remove this FRU: •...
When installing: Attach the large bottom cover as shown in the following illustration. 1030 Small bottom cover For access, remove this FRU: • “1010 Battery pack” on page 62 Removal steps of small bottom cover Note: Loosen the screw When installing: Attach the small bottom cover as shown in the following illustration. Hardware Maintenance Manual...
1040 Optical drive or blank bezel For access, remove these FRUs in order: • “1010 Battery pack” on page 62 Removal steps of optical drive or blank bezel Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)
Removal steps of memory modules Note: Your model might look slightly different from the illustration above. When installing: Note: If only one memory module is to be installed on the computer you are servicing, the memory module must be installed in SLOT-0 ( lower slot), but not in SLOT-1 ( upper slot).
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Removal steps of hard disk drive assembly Note: Your model might look slightly different from the illustration above. Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Make sure that the hard disk drive is attached firmly. Chapter 9 Removing or replacing a FRU...
Removal steps of hard disk drive bracket Step Screw (quantity) Color Torque M3 × 3 mm, wafer-head, nylon-coated (4) Silver 0.392 Nm (4 kgf-cm) 1070 PCI Express Mini Card for wireless LAN For access, remove these FRUs in order: • “1010 Battery pack”...
Removal steps of PCI Express Mini Card for wireless LAN In step , unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them in the direction of the arrows. Note: Your model might look slightly different from the illustration above.
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Removal steps of PCI Express Mini Card for wireless WAN In step , unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them in the direction of the arrows. When installing: Plug the red cable into the jack marked MAIN, and the blue cable into the jack marked AUX on the card.
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Removal steps of PCI Express Half Mini Card for wireless WAN In step , unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them in the direction of the arrows. When installing: Plug the red cable into the jack marked MAIN, and the blue cable into the jack marked AUX on the card.
Removal steps of mSATA solid state drive Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. • Before removing the drive, have the user make a backup copy of all the information on it if possible. •...
1090 Backup battery For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1030 Small bottom cover” on page 64 Removal steps of backup battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode.
1100 Thermal fan For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 Removal steps of thermal fan Note: Loosen the screws Note: Your model might look slightly different from the illustration above. When installing: Make sure that the connector is attached firmly to the system board.
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• “1100 Thermal fan” on page 74 Removal steps of thermal pipes Loosen the screws in ascending alphabetic order as illustrated. When attaching the thermal pipes, secure the screws in reverse order. Note: Different models might have different numbers of screws. Note: Your model might look slightly different from the illustration above.
For models with an integrated thermal pipes 1120 Keyboard For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 Hardware Maintenance Manual...
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Removal steps of keyboard Notes: • Your model might look slightly different from the illustration above. • The location of the screws that secure the keyboard might be different from the illustration above. Refer to the watermarks printed on the computer. When installing: Make sure that the screws are fastened and the keyboard is secured.
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Note: Your computer keyboard might look different from the illustration above. Note: Your computer keyboard might look different from the illustration above. Hardware Maintenance Manual...
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Installation steps of keyboard To install the keyboard, do the following: 1. Attach the connectors. 2. Attach the keyboard and ensure that the keyboard edges are under the frame. Note: Your computer keyboard might look different from the illustration above. 3.
1130 Keyboard bezel For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 65 • “1120 Keyboard” on page 76 Removal steps of keyboard bezel Note: Your model might look slightly different from the illustration above.
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For some models: Step Screw (quantity) Color Torque M2 × 5 mm, wafer-head, nylon-coated (3) Silver 0.181 Nm (1.85 kgf-cm) For other models: Torque Step Screw (quantity) Color M2 × 5 mm, wafer-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
When installing: Make sure that the connectors are attached firmly to the system board. In step , release the keyboard bezel from the frame using a plastic pry tool as shown in the following illustration. 1140 CPU For access, remove these FRUs in order: •...
Removal steps of CPU Rotate the head of the screw in the direction shown by the arrow to release the lock; then remove the When installing: Place the CPU above the CPU socket, and then rotate the head of the screw in the direction shown by the arrow to secure the CPU.
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• “1020 Large bottom cover” on page 63 • “1030 Small bottom cover” on page 64 • “1040 Optical drive or blank bezel” on page 65 • “1050 Memory modules” on page 65 • “1060 Hard disk drive assembly” on page 66 •...
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For models with an integrated thermal module When installing: Make sure that the connectors are attached firmly to the system board. Chapter 9 Removing or replacing a FRU...
Step Screw (quantity) Color Torque M2 × 5 mm, wafer-head, nylon-coated (3) Silver 0.181 Nm (1.85 kgf-cm) When installing: Make sure that the connector is attached firmly to the system board. 1160 Speaker assembly For access, remove these FRUs in order: •...
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Step Screw (quantity) Color Torque M2 × 2 mm, wafer-head, nylon-coated, big head (4) Black 0.181 Nm (1.85 kgf-cm) When installing: Attach the speaker assembly and route the cable as shown in the following figure, and make sure that the speaker connector is attached firmly. Chapter 9 Removing or replacing a FRU...
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For other models: Step Screw (quantity) Color Torque M2 × 2 mm, wafer-head, nylon-coated, big head (4) Black 0.181 Nm (1.85 kgf-cm) When installing: Attach the speaker assembly and route the cable as shown in the following figure, and make sure that the speaker connector is attached firmly. Hardware Maintenance Manual...
1170 Power button sub card For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 65 • “1120 Keyboard” on page 76 •...
1180 I/O sub card with USB connector and audio jack For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 65 •...
1190 RJ45 sub card For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 65 • “1120 Keyboard” on page 76 •...
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Removal steps of RJ45 sub card When installing: Make sure that the connector is attached firmly to the system board. Torque Step Screw (quantity) Color M2 × 5 mm, wafer-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
1200 Optical drive sub card For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1040 Optical drive or blank bezel” on page 65 • “1120 Keyboard” on page 76 •...
Step Screw (quantity) Color Torque 0.181 Nm M2 × 5 mm, wafer-head, nylon-coated (1) Silver (1.85 kgf-cm) 1210 LCD unit For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 •...
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In step , release the wireless antenna cables from the cable guides. Chapter 9 Removing or replacing a FRU...
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In step , release wireless antenna cables from the cable guides. Hardware Maintenance Manual...
1220 Base cover assembly and DC-in connector For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1030 Small bottom cover” on page 64 • “1040 Optical drive or blank bezel” on page 65 •...
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Applying labels to the base cover The new base cover FRU is shipped with a kit containing labels of several kinds. The following illustration shows the correct location of each label. Hardware Maintenance Manual...
If the Windows Certificate of Authentication (COA) label is attached to a part that is replaced, return the old part with the label attached to the customer, or provide a letter to the customer stating what the label was originally on the computer and what the label part number, serial number, and product key were. When you replace the base cover, apply the following labels: FCC label Serial number label...
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• “1120 Keyboard” on page 76 • “1130 Keyboard bezel” on page 80 • “1190 RJ45 sub card” on page 91 • “1210 LCD unit” on page 94 Removal steps of LCD bezel assembly Step Screw cap Screw (quantity) Color Torque M2 ×...
2020 LCD panel and hinges For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1030 Small bottom cover” on page 64 • “1040 Optical drive or blank bezel” on page 65 •...
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When installing: Make sure that the LCD connector is attached firmly. Hardware Maintenance Manual...
Removal steps of hinges Torque Step Screw (quantity) Color M2 × 3 mm, wafer-head, nylon-coated, small head (6) Black 0.181 Nm (1.85 kgf-cm) 2030 Integrated camera and LCD cables For access, remove these FRUs in order: • “1010 Battery pack” on page 62 •...
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Removal steps of integrated camera Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Make sure that the connector is attached firmly. Hardware Maintenance Manual...
Removal steps of LCD cables 2040 Wireless antenna assembly and LCD rear cover assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 62 • “1020 Large bottom cover” on page 63 • “1030 Small bottom cover” on page 64 •...
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Removal steps of wireless antenna assembly and LCD rear cover assembly Release the antenna cables from the cable guides on the LCD rear cover assembly. Note: Your model might not have the wireless WAN antenna assembly. Note: Your model might not have the wireless WAN antenna assembly. Cable routing: When you install the wireless antenna assembly, route the cables as shown in the following figures.
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Note: Your model might not have the wireless WAN antenna assembly. Chapter 9 Removing or replacing a FRU...
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint UltraNav Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.
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Part Number: 0B48439_03 Printed in China (1P) P/N: 0B48439_03 *1P0B48439_03*...
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