ThinkPad E460 User Manual
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ThinkPad E460 User Manual

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User Guide

ThinkPad E460 and E465

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  • Page 1: User Guide

    User Guide ThinkPad E460 and E465...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 143 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site.

  • Page 3: Table Of Contents

    Status indicators ... . . Locating important product information ..ThinkPad OneLink Dock ... Machine type and model information ..
  • Page 4 Installing device drivers ... Using advanced startup options ..Using the ThinkPad Setup program ..Recovering your operating system if Windows Main menu .
  • Page 5 Japan notice for ac power cord ..Recycling information for China ..Lenovo product service information for Appendix C. Restriction of Hazardous Taiwan ....Substances Directive (RoHS) .
  • Page 6 User Guide...

  • Page 7: Read This First

    Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.

  • Page 8: Important Safety Information

    Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive or hybrid drive, do one of the following: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data.

  • Page 9: Conditions That Require Immediate Action

    Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on.

  • Page 10: Power Cords And Power Adapters

    Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 11: Extension Cords And Related Devices

    Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

  • Page 12: External Devices

    External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    Liquid crystal display (LCD) notice CAUTION: The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes;...
  • Page 16 Save these instructions. User Guide...

  • Page 17: Chapter 1. Product Overview

    Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer. Front view Figure 1. ThinkPad E460 and E465 front view Microphones Camera ® Power button...
  • Page 18 TrackPoint buttons (available on some models) The keyboard contains the ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device”...

  • Page 19: Right-Side View

    Use the high-definition multimedia interface (HDMI) connector to connect the computer to an HDMI-compatible audio device or video monitor, such as a high-definition television (HDTV). Note: If you connect the computer to a supported ThinkPad OneLink Dock, use the HMDI connector on the dock, not the one on the computer.

  • Page 20: Left-Side View

    LAN. When the yellow indicator blinks, data is being transmitted. Note: If the computer is connected to the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock, use the Ethernet connector on the docking station instead of the one on the computer.
  • Page 21 Fan louvers The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacle in front of the fan louvers. Always On USB connector (USB 3.0) By default, the Always On USB connector enables you to charge some mobile digital devices and smartphones in the following situations:...

  • Page 22: Bottom View

    Bottom view Figure 4. ThinkPad E460 and E465 bottom view Wireless-LAN-card slot Memory-upgrade slots Speakers Built-in battery Internal storage drive Wireless LAN card slot Your computer might have a wireless LAN card installed for you to establish wireless LAN connections.
  • Page 23 When the camera-status indicator is on, the camera is in use. System-status indicators There are two ThinkPad logos on your computer, one on the palm rest and the other on the outer lid. The illuminated dot in each ThinkPad logo works as a system-status indicator and helps you identify the status of your computer.

  • Page 24: Locating Important Product Information

    • Off: The computer is off or in hibernation mode. • On: The computer is on (in normal mode). Locating important product information This section provides information to help you locate the machine type and model label, the Federal Communications Commission (FCC) ID and IC Certification label, the Windows Certificate of Authenticity ®...

  • Page 25: Labels For The Windows Operating Systems

    Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems Windows 7 Certificate of Authenticity: Computer models preinstalled with the Windows 7 operating system have a Certificate of Authenticity label affixed to the computer cover or inside the battery compartment.

  • Page 26: Specifications

    – External monitor: Up to 2048 x 1536 • Brightness control • Camera • Microphones Keyboard • 6-row keyboard • ThinkPad pointing device • Function keys Interface • External monitor connector (HDMI connector) • Combo audio connector • Two USB 3.0 connectors •...

  • Page 27: Operating Environment

    • Depth: 239 mm (9.41 inches) • Height: 24.4 mm (0.96 inch) or 22.9 mm (0.90 inch) Heat output • 45W (154 Btu/hr) or 65 W (222 Btu/hr) maximum (depending on the model): Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz •...

  • Page 28: Accessing Lenovo Programs

    Accessing Lenovo programs To access Lenovo programs on your computer, do the following: • For Windows 7 and Windows 10: 1. Click the Start button to open the Start menu. Locate a program by the program name. 2. If the program is not displayed on the Start menu, click All programs or All apps to display all programs.
  • Page 29 Lenovo Companion Your computer’s best features and capabilities should be easy to access and understand. With Lenovo Companion, they are. User Companion to do the (Windows 10) following: • Optimize your computer’s performance, monitor your computer’s health, and manage updates. •...
  • Page 30 System Update The System Update program enables you to keep the software on the computer up-to-date by downloading and installing software packages, including device (Windows 7) drivers, Unified Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates, and other third-party programs. WRITEit WRITEit gives you instant handwriting input wherever you need it.

  • Page 31: Chapter 2. Using Your Computer

    “Registering your computer” on page 15 • “Frequently asked questions” on page 15 • “Special keys ” on page 17 • “ThinkPad pointing device” on page 19 • “Power management” on page 23 • “Connecting to the network” on page 27 •...
  • Page 32 Note: You also can open the Settings charm by pressing the settings key How do I access Control Panel? • For Windows 7: Open the Start menu, then click Control Panel. • For Windows 10: Right-click the Start button, then click Control Panel. How do I use battery power more effectively when I am on the go? •...

  • Page 33: Getting Help About The Windows Operating System

    You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1. Go to Control Panel, then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. In the Keyboard Properties window, click the Fn and function keys or ThinkPad F1–F12 keys tab.

  • Page 34: Windows Key

    If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the speaker mute key , the speaker volume-down , or the speaker volume-up key •...

  • Page 35: Thinkpad Pointing Device

    ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as moving the pointer, left-clicking, right-clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out.
  • Page 36 The TrackPoint pointing device consists of a TrackPoint pointing stick and a set of TrackPoint buttons: TrackPoint pointing stick Left-click button (Primary-click button) Right-click button (Secondary-click button) Scroll bar To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.

  • Page 37: Trackpad Touch Gestures

    The following section introduces some frequently used touch gestures such as tapping, dragging, and scrolling. For more gestures, see the help information system of the ThinkPad pointing device. Notes: • When using two or more fingers, ensure that you position your fingers slightly apart.

  • Page 38: Customizing The Thinkpad Pointing Device

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures.

  • Page 39: Power Management

    Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you will be able to work longer without being tied to an electrical outlet.

  • Page 40: Checking The Battery Status

    – A new battery is installed. – The percentage of power remaining is low. – The battery has not been used for a long time. Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.

  • Page 41: Managing The Battery Power

    • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery status icon in the Windows notification area. • Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings.

  • Page 42: Handling The Battery

    4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select the check box for Wake the computer to run this task. Wireless off When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off.

  • Page 43: Connecting To The Network

    DANGER Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.

  • Page 44: Using The Wireless Lan Connection

    • Wireless LAN connection • Bluetooth connection Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status.

  • Page 45: Using An External Display

    • Current location profile is connected. Access Connections wireless status icon • Power to the wireless radio is off. • Power to the wireless radio is on. No association. • Power to the wireless radio is on. No signal. • Power to the wireless radio is on.

  • Page 46: Connecting An External Display

    For more information about the external display, refer to the manuals provided with it. Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to the HDMI connector by a cable. The wireless display can be added through the Wi-Di or Miracast function. •...

  • Page 47: Changing Display Settings

    • Recording from various sound sources, such as a headset attached The following table shows the supported functions of the audio devices attached to the computer, the ThinkPad OneLink Dock, or ThinkPad OneLink Pro Dock. Table 1. Audio feature list Connector Headset with a 3.5–mm,...

  • Page 48: Using A Flash Media Card

    To start the camera and configure the camera settings, do the following: • For Windows 7: Start the Communications Utility program. See “Accessing Lenovo programs” on page 12. • For Windows 10: Open the Start menu, and click Camera from the all apps list. When the camera is started, the green camera-in-use indicator turns on.
  • Page 49 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing a flash media card Attention: •...
  • Page 50 User Guide...

  • Page 51: Chapter 3. Enhancing Your Computer

    ThinkPad OneLink Dock Depending on the model, your computer might support the ThinkPad OneLink Dock (hereafter referred to as the dock). Attach your computer to the dock to expand the working capability. This topic provides basic information about the dock. For detailed information about using the dock, refer to the documentation that comes with the dock.

  • Page 52: Thinkpad Onelink Pro Dock

    Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock). Attach your computer to the dock to expand the working capability.
  • Page 53 Combo audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug. System-status indicator: The indicator on the illuminated ThinkPad logo functions the same as the ones on the computer. For details, see “Status indicators” on page 6.
  • Page 54 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0 and USB 2.0. Ethernet connector: Used to connect the dock to an Ethernet LAN. The indicators on this connector have the same function as the ones on the computer.

  • Page 55: Chapter 4. You And Your Computer

    Chapter 4. You and your computer This chapter contains the following topics: • “Accessibility and comfort” on page 39 • “Traveling with your computer” on page 43 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.

  • Page 56: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 57 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 58 1. Go to Control Panel, and ensure that you view Control Panel using Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents.

  • Page 59: Traveling With Your Computer

    • When taking off, remember to turn off your computer or put it into hibernation mode. Travel accessories The following is a checklist of items to consider packing when you are going to travel: • ThinkPad ac power adapter • ThinkPad AC/DC Combo Adapter • External mouse, if you are accustomed to using one •...
  • Page 60 User Guide...

  • Page 61: Chapter 5. Security

    Chapter 5. Security This chapter contains the following topics: • “Attaching a mechanical lock” on page 45 • “Using passwords” on page 45 • “Hard disk security” on page 50 • “Setting the security chip” on page 51 • “Using the fingerprint reader” on page 51 •...

  • Page 62: Power-On Password

    It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot access the ThinkPad Setup program without the password.
  • Page 63 – Fingerprint reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier. • When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change the settings, a supervisor password is required.

  • Page 64: Hard Disk Passwords

    Note: You might want to record your password and store it in a safe place. The next time you open the ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced.
  • Page 65 1. Follow steps 1 through 7 in “Setting a hard disk password” on page 48, typing your password to get access to the ThinkPad Setup program. 2. Type the current user hard disk password in the Enter Current Password field and press Enter.

  • Page 66: Hard Disk Security

    Notes: The eDrive storage drives or Trusted Computing Group (TCG) Opal-compliant storage drives provide self-encryption capabilities to secure your data. • If a TCG Opal-compliant storage drive and a TCG Opal management software program are installed, and the TCG Opal management software program is activated, the hard disk password is not available. •...

  • Page 67: Setting The Security Chip

    Notes: • Ensure that the supervisor password has been set in ThinkPad Setup. Otherwise anyone can change the settings for the security chip. • If the security chip is inactive or disabled, the Clear Security Chip option will not be displayed.
  • Page 68 • For Windows 10: 1. Ensure that you have set a Windows password first. 2. Open the Start menu, and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Accounts ➙ Sign-in options. 3.

  • Page 69: Notice On Deleting Data From Your Hard Disk Drive, Hybrid Drive, Or Solid-State Drive

    Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. •...

  • Page 70: Using Firewalls

    special software for data recovery. There is a risk that people of bad faith might read and misuse the critical data on hard disk drives, hybrid drives, or solid-state drives for unexpected purposes. To prevent leakage of data, it is important that you delete all the data from the hard disk drive or hybrid drive when you dispose of, sell, or hand over your computer.

  • Page 71: Chapter 6. Advanced Configuration

    • The device drivers are in the C:\SWTOOLS\DRIVERS directory. • The preinstalled programs are in the C:\SWTOOLS\APPS directory. 2. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 57. 3. Select Startup ➙ UEFI/Legacy Boot. Then do one of the following: •...

  • Page 72: Installing Windows 10 Operating System

    To install the Windows 10 operating system, do the following: 1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 57. 2. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 73: Installing Device Drivers

    If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password. For more information, refer to “Using passwords”...

  • Page 74: Main Menu

    Main menu When you enter the ThinkPad Setup program, you will first see the Main menu as follows: • UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version (available on models with an Intel CPU) •...
  • Page 75 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set. Ethernet LAN Option ROM •...
  • Page 76 Fn key twice, the state is locked until you press the Fn key again. Display Boot Display Device • ThinkPad LCD Select the display device that is to be activated at • Analog (VGA) boot time. This selection • HDMI...
  • Page 77 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • This sub-menu is available on models with an Intel CPU. Boot Time Extension • Disabled This option defines the amount of time to extend • 1 second the boot process, in •...

  • Page 78: Date And Time Menu

    Frame Forwarder (NFF) function. Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu. Then do the following: 1. Use the cursor keys to select System Date or System Time.
  • Page 79 By default, this is set to Disabled. If you set the supervisor password and enable this function, no one but you can change items in the ThinkPad Setup program. Password at Unattended • Disabled If you select and enable Boot Password at unattended •...
  • Page 80 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments F12 boot device list. Select Enabled to prompt for the Security password. Select Disabled to proceed without any user action required. • Disabled Password Count Exceeded Select Enabled to show Error the POST 0199 error and •...
  • Page 81 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments • This sub-menu is available on models with an Intel CPU. • Discrete TPM is displayed only when a discrete TPM chip is available. • Intel PTT can be used with the Windows 8 or later operating system.
  • Page 82 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments security chip is hidden and it is not functional. Note: This item is displayed when Security Chip Selection is set to Intel PTT or AMD fTPM. • Enter Clear Security Chip Clear the encryption key.
  • Page 83 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled.
  • Page 84 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN • Enabled device. Wireless LAN • Disabled If you select Enabled, you can use wireless LAN •...
  • Page 85 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Secure Boot • Disabled Disabled is the default value when OS Optimisezd • Enabled is set toDisabled. Enabled is the default value when OS Optimisezd is set toEnabled.

  • Page 86: Startup Menu

    Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation.

  • Page 87: Restart Menu

    Restart menu To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu. The following submenu items are displayed: • Exit Saving Changes: Save the changes and restart the computer.
  • Page 88 User Guide...

  • Page 89: Chapter 7. Preventing Problems

    – Remove all external devices such as the printer, keyboard, and so on. – Make sure that your battery is charged and your computer has the ac power connected. – Access ThinkPad Setup and load the default settings. – Restart the computer and start the recovery operation.

  • Page 90: Making Sure Device Drivers Are Current

    If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you.

  • Page 91: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 92: Cleaning The Cover Of Your Computer

    “Registering your computer” on page 15. Be sure not to modify your computer • Only an authorized ThinkPad repair technician should disassemble and repair your computer. • Do not modify or tape the latches to keep the display open or closed.
  • Page 93 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard.
  • Page 94 User Guide...

  • Page 95: Chapter 8. Troubleshooting Computer Problems

    If your computer is completely unresponsive (you cannot use the ThinkPad pointing device or the keyboard), do the following: 1. Press and hold the power button either your computer or the connected ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock (hereinafter called the dock) until the computer turns off. After the computer is turned off, restart by pressing the power button.

  • Page 96: Spills On The Keyboard

    • Message: 0177: Bad SVP data, stop POST task. Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. User Guide...
  • Page 97 • Message: 0251: System CMOS checksum bad. Solution: The system CMOS might have been corrupted by a program. The computer uses the default settings. Run ThinkPad Setup to reconfigure the settings. If you still see the same error code, have the computer serviced.

  • Page 98: Errors Without Messages

    Solution: The hard disk drive or hybrid drive is not working. Have the hard disk drive or hybrid drive serviced. • Message: 2102: Detection error on HDD2 (Mini SATA). Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. •...

  • Page 99: Beep Errors

    Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the ThinkPad trackpad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode.

  • Page 100: Memory Module Problems

    Table 5. Beep errors (continued) Five short beeps The system board has a problem. Have the computer serviced. Five short beeps, pause, five more short beeps, and TCG-compliant functionality-related problem (might be pause the TPM initialization failure). Continue with the boot process and call the Lenovo service center for technical support.

  • Page 101: A Wireless Lan Problem

    • Problem: The Wake on LAN feature is not working. Solution: – Make sure that Wake on LAN is enabled in ThinkPad Setup. – If it is, check with your LAN administrator for the necessary settings. • Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.

  • Page 102: Problems With The Keyboard And Other Pointing Devices

    – When the temperature changes • Problem: The TrackPoint pointing device or ThinkPad trackpad does not work. Solution: Make sure that the TrackPoint pointing device or ThinkPad trackpad is enabled in the ThinkPad pointing device setting window. Note: To open the ThinkPad pointing device window, go to Control Panel and click Hardware and Sound ➙...

  • Page 103: Problems With The Display And Multimedia Devices

    Solution: The numeric lock function is on. To disable it, press Fn+NumLock. • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and audio devices.
  • Page 104 – Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode. • Problem: The screen is blank. Solution: Do the following: –...

  • Page 105: External Monitor Problems

    9. For the Windows 7 operating system, to change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced settings, select the Monitor tab, then set Colors. 10. Click OK. • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced.
  • Page 106 6. Click OK. If the information is incorrect, reinstall the device driver. – Check the monitor type and, if necessary, update the driver by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet.
  • Page 107 – For Windows 7 and Windows 8.1: Click Advanced settings. – For Windows 10: Click Display adapter properties. 6. Click the Monitor tab. 7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or program? If you did, have the external monitor serviced.

  • Page 108: Audio Problems

    Audio problems • Problem: Wave or MIDI sound does not play correctly. Solution: Make sure that the built-in audio device is configured correctly. 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Page 109: Fingerprint Reader Problems

    Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want to listen to sound from the speakers again, be sure to set those speakers as the default device. The procedure is as follows: 1. Open Control Panel. 2.

  • Page 110: Power Problems

    Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery cannot be charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature.

  • Page 111: A Power Button Problem

    If your computer does not run on battery power, disconnect and reconnect the battery cable. Refer to “Replacing the internal storage drive” on page 110 A power button problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more.

  • Page 112: Problems With Drives And Other Storage Devices

    • Problem: The hard disk drive or hybrid drive does not work. Solution: On the Boot menu of ThinkPad Setup, make sure that the hard disk drive or hybrid drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press the Shift+1 key.

  • Page 113: A Software Problem

    Solution: Make sure that: • The ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to power. • The computer is correctly connected to the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock. Chapter 8 Troubleshooting computer problems...
  • Page 114 User Guide...

  • Page 115: Chapter 9. Recovery Overview

    Chapter 9. Recovery overview This chapter contains the following topics: • “Recovery overview for the Windows 7 operating system” on page 99 • “Recovery overview for the Windows 10 operating system” on page 104 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.

  • Page 116: Performing Backup And Recovery Operations

    • You can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed. Attention: When you use recovery media to restore the computer to the factory default settings, all the files currently on the hard disk drive, hybrid drive, or solid-state drive will be deleted and replaced by the factory default settings.

  • Page 117: Using The Rescue And Recovery Workspace

    Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2.

  • Page 118: Creating And Using A Rescue Medium

    Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 104. 4. Do one of the following: • To rescue files from your hard disk drive, hybrid drive, or solid-state drive or from a backup, click Rescue files and follow the instructions on the screen.

  • Page 119: Reinstalling Preinstalled Programs And Device Drivers

    • If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key.

  • Page 120: Solving Recovery Problems

    You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the ThinkPad Setup program. For detailed information on how to temporarily or permanently change the startup device sequence, see “Startup menu” on page 70.

  • Page 121: Recovering Your Operating System If Windows 10 Fails To Start

    Note: The GUI items of the operating system might change without notice. 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Update & security ➙ Recovery. 2.
  • Page 122 5. Click Troubleshoot to display the optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. User Guide...

  • Page 123: Chapter 10. Replacing Devices

    Chapter 10. Replacing devices This chapter contains the following topics: • “Static electricity prevention” on page 107 • “Replacing the coin-cell battery” on page 107 • “Replacing the internal storage drive” on page 110 • “Replacing the memory module” on page 114 •...
  • Page 124 • Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. To replace the coin-cell battery, do the following: 1.
  • Page 125 5. Detach the connector . Then remove the coin-cell battery 6. Install the coin-cell battery . Then attach the connector 7. Connect the main battery cable. Chapter 10 Replacing devices...

  • Page 126: Replacing The Internal Storage Drive

    8. Attach the cover and pivot it downwards . Then tighten the screws 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the internal storage drive Before you start, print these instructions and read “Important safety information” on page vi. Attention: The internal storage drive (hard disk drive, hybrid drive, or solid-state drive) is sensitive.
  • Page 127 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. Chapter 10 Replacing devices...
  • Page 128 5. Lift the tab and remove the internal storage drive. 6. Remove the rubber spacer. User Guide...
  • Page 129 7. Install the rubber spacer to the new internal storage drive. 8. Insert the internal storage drive into the slot and position the internal storage drive firmly into place Chapter 10 Replacing devices...

  • Page 130: Replacing The Memory Module

    9. Connect the battery cable. 10. Attach the cover and pivot it downwards . Then tighten the screws 11. Turn the computer over. Connect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster.
  • Page 131 1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. Wait several minutes to let the computer cool. 2. Close the computer display and turn it over. 3. Loosen the screws and then remove the cover 4.
  • Page 132 5. Open the latches on both sides of the memory slot at the same time and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module into the slot at an angle of about 20 degrees.

  • Page 133: Replacing The Keyboard

    7. Connect the battery cable. 8. Attach the cover and pivot it downwards . Then tighten the screws 9. Turn the computer over. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. Removing the keyboard To remove the keyboard, do the following: 1.
  • Page 134 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. User Guide...
  • Page 135 5. Remove the screws that secure the keyboard. 6. Push hard in the direction shown to unlatch the keyboard. Chapter 10 Replacing devices...
  • Page 136 7. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown 8. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: User Guide...
  • Page 137 1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the keyboard-bezel frame as shown. Ensure that the edge of the keyboard is under the keyboard-bezel frame as shown. Chapter 10 Replacing devices...
  • Page 138 3. Slide the keyboard in the direction shown by the arrows. 4. Install the screws to secure the keyboard. 5. Connect the battery cable. User Guide...
  • Page 139 6. Attach the cover and pivot it downwards . Then tighten the screws 7. Turn the computer over. Connect the ac power adapter and all cables. Chapter 10 Replacing devices...
  • Page 140 User Guide...

  • Page 141: Chapter 11. Getting Support

    Chapter 11. Getting support This chapter contains the following topics: • “Before you contact Lenovo” on page 125 • “Getting help and service” on page 125 • “Purchasing additional services” on page 127 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

  • Page 142: Using Diagnostic Programs

    ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 79 for instructions on how to use the diagnostic programs.

  • Page 143: Purchasing Additional Services

    • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character or 10-character identification in the format FRU XXXXXXX or FRU XXXXXXXXXX. • Identification of software problem sources • Configuration of UEFI BIOS as part of an installation or upgrade •...
  • Page 144 User Guide...

  • Page 145: Appendix A. Regulatory Information

    Appendix A. Regulatory information The latest compliance information is available at http://www.lenovo.com/compliance. Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system for optimal reception, enabling wireless communication wherever you are. Antenna location Wireless LAN antenna (main)
  • Page 146 • File Transfer Profile (FTP) • Generic Access Profile (GAP) • Generic A/V Distribution Profile (GAVDP) • Hardcopy Cable Replacement Profile (HCRP) • Headset Profile (HSP) • Hands-Free Profile (HFP) • Human Interface Device Profile (HID) • Message Access Profile (MAP) •...

  • Page 147: Wireless-Radio Compliance Information

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E460, machine type 20ET and 20EU; ThinkPad E465, machine type 20EX. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 148: Industry Canada Class B Emission Compliance Statement

    to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...

  • Page 149: Korea Class B Compliance Statement

    Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.

  • Page 150: Lenovo Product Service Information For Taiwan

    Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. User Guide...

  • Page 151: Appendix B. Weee And Recycling Statements

    Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. The latest environmental information is available at http://www.lenovo.com/ecodeclaration.

  • Page 152: Recycling Information For Brazil

    Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor. Disposing of disused lithium batteries from Lenovo computers A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source.

  • Page 153: Battery Recycling Information For Taiwan

    Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
  • Page 154 User Guide...

  • Page 155: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    Appendix C. Restriction of Hazardous Substances Directive (RoHS) The latest environmental information is available at http://www.lenovo.com/ecodeclaration. European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast”...

  • Page 156: China Rohs

    China RoHS User Guide...

  • Page 157: Appendix D. Energy Star Model Information

    Appendix D. ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified d esignation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings in terface.
  • Page 158 The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.

  • Page 159: Appendix E. Notices

    Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.

  • Page 160: Trademarks

    Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.

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