Troubleshooting - NEC 910i Installation And User Manual

Table of Contents

Troubleshooting Procedures

If your phone is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problem,

contact your communications manager.

Problem

Charge light won't come

on when the handset is

placed in the desktop

charger

Conversation interrupted

frequently.

Warning tone and NO

SERVICE message.

Handset doesn't ring.

Interference from other

cordless phone users.

Interference or noise in

the handset.

Suggestion

• Make sure the AC Adaptor is plugged into the desktop charger

and wall outlet.

• Make sure the handset is properly seated in the desktop charger.

• Make sure the battery pack is properly placed in the handset.

• Make sure that the charging contacts on the handset and desktop

charger are clean.

• Make sure that the base unit's antenna is fully vertical.

• Move closer to the base unit.

• The battery pack may be weak. Charge the battery for 5-6 hours.

• Make sure the base unit antenna is fully vertical.

• The handset may be too far away from the base unit.

• Ensure the Ringer ON/OFF switch is in the ON position.

• Press the Channel (CH) key to switch channels.

The channel can be changed while you are on an active call, but not

when you are dialing a telephone number. There are 10 channels

from which you can select.

• Make sure the base unit is at least 3' away from any computer

fax machine, printer, or TV (they generate radio waves)

• Make sure the antenna is in the upright position