Placinga Call; Auto Answer Disconnect; Agent Call Waiting Indicator - Fujitsu CT-10 User Manual

PLACING A CALL.. . with ACD Assigned
As an ACD agent, you can place outside calls as well as internal calls in
the normal manner if your system allows it (see Placing a Call under the
Multi-Station Appearance section). The degree to which each ACD
agent can exercise normal dialing capabilities is programmed into your
system. However, if you try to call a pilot extension and the pilot is busy
or has not been idle for the longest time period, your call is placed in an
ACD queue or routed to the agent idle for the longest time period.
AUTO ANSWER/DISCONNECT
The system can automatically answer an incoming ACD call if your
telephone is equipped with a programmable auto answer button. If the
system is programmed for auto disconnect, you automatically
disconnect when the calling party hangs up.
To activate Auto Answer:
1. Press the auto answer button.
-
The
auto answer
lamp lights steadily.
2. Zip tone is heard.
- incoming caller is automatics//y on the line.
To cancel Auto Answer:
l
Press the auto answer button.
-
The
auto answer
lamp goes dark,
AGENT CALL WAITING INDICATOR
It is possible for an agent to determine the size of the waiting ACD calls
queue if the telephone has a programmable queue size button. The
lamp associated with the button provides a visual indication of the queue
based on two preprogrammed threshold levels. During normal
operation, the queue size lamp:
l
Remains dark if the number of waiting calls is less than threshold
level 1.
l
Lights steadily if the number of waiting calls is greater than or equal
to level 1 but less than level 2.
l
Flashes if the number of waiting calls is greater than or equal to
level 2.
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