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12.1. Troubleshooting
• The projector can not be recognized.
The projector may not be recognized automatically due to the setting of fire wall. In such case, the communication
of "ProjectorView Global+" should be registered as an exception to the fire wall. For the setting of the fire wall, see
the manual of the software that configures the fire wall.
• Operation by the remote controller can not be properly performed.
The operation may not be performed until the last operation has been completed. In such case, wait for a while and
perform the operation again. In addition, confirm whether the network setting such as IP address is correct.
• Application becomes "No reply".
Since it may take time for processing of the automatic status acquisition, the application can not be operated
during that time, and "No reply" may be displayed. Wait for a while until the processing has been ended.
• Application cannot be operated sometimes.
The application cannot be operated during the acquisition of the projector status. When the main power of the
projector is off or projectors not actually connected are registered, the projector status acquisition may take longer
time to complete because it waits until time out. In this case, you can reduce the acquisition time by deleting
unnecessary registered projectors.
• Projectors cannot be controlled. Projector status isn't displayed.
Restart the application. If the problem persists, try "Network Initialization" or "NETWORK RESET" in the projector
menu. In that case, you need to make settings of the projector again, because they are reset to the default values.
• Projectors become not found.
When the projectors are in standby and the "STANDBY MODE" setting is "LOW" in the projector menu, the LAN
function is disabled and cannot be found by "Projector View Global+". In that case, change the "STANDBY MODE"
settings appropriately.
• ProjectorView Global+ crushes when Visual PA2 is enabled or [Send] button is clicked.
Copy "MSCOMCTL.OCX" in "C:\ProjectorView Global+\" to "C:\WINDOWS\System32\". If there is another
"MSCOMCTL.OCX" in "C:\WINDOWS\System32\", backup the file to somewhere else before overwriting the file. If
overwriting "MSCOMCTL.OCX" causes the malfunctioning of other application softwares, change
"MSCOMCTL.OCX" to the original file.
12.2. Supported projectors
• "ProjectorView" is available in the following types of projectors.
XD2000U, XD1000U, WD2000, XL550U, XL650U, HL650U, WL639U, XL1550U, XL2550U, WL2650U, HL2750U,
MH2850U, FL7000U, WL6700U, XL6600U, XL6500U, FL7000U(BL), FL7000LU, WL6700LU, XL6600LU,
XL6500LU, HD8000, FL6900U, XD3200U, WD3300U, XD221U, XD221U-ST, XD2000U(K), WD2000(K),
XL550U(K), XL650U(K), HL650U(K), WL639U(K), XL1550U(K), XL2550U(K), WL2650U(K), FL7000U(K),
WL6700U(K), XL6600U(K), XL6500U(K), XD221U(K), XD250U, XD280U, XD250U-ST, XD600U, WD620U,
FD630U, XD3500U, XD8000U, XD8100U, WD8200U, UD8350U, UD8400U, XD8000LU, XD8100LU, WD8200LU,
UD8350LU, UD8400LU, XD250U(K), XD280U(K), XD250U-ST(K), XD600U(K), WD620U(K), FD630U(K), HC7800D,
HC7800DW, FD730U, XL7000U, XL7100U, WL7050U, WL7200U, UL7400U
• "Telnet" is available in the following types of projectors.
XD2000U, XD1000U, WD2000, XL550U, XL650U, HL650U, WL639U, XL1550U, XL2550U, WL2650U, HL2750U,
MH2850U, FL7000U, WL6700U, XL6600U, XL6500U, FL7000U(BL), FL7000LU, WL6700LU, XL6600LU,
XL6500LU, HD8000, FL6900U, XD3200U, WD3300U, XD3500U, XD221U, XD221U-ST, XD2000U(K), WD2000(K),
XL550U(K), XL650U(K), HL650U(K), WL639U(K), XL1550U(K), XL2550U(K), WL2650U(K), FL7000U(K),
WL6700U(K), XL6600U(K), XL6500U(K), XD221U(K)
EN-29
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