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Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the button
1
for the option you want.
If a problem is encountered during a test, a message appears with an error code and a
2
description of the problem. Write down the error code and problem description and
follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 129).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you
contact Dell, technical support will ask for your Service Tag number.
If you run a test from the Custom Test or Symptom Tree option, click the applicable
3
tab described in the following table for more information.
66
Advanced Troubleshooting
Option
Express Test
Extended Test
Custom Test
Symptom Tree
Tab
Results
Errors
Help
Function
Performs a quick test of devices. This test typically
takes 10 to 20 minutes and requires no interaction on
your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Performs a thorough check of devices. This test
typically takes an hour or more and requires you to
answer questions periodically.
Tests a specific device. You can customize the tests you
want to run.
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
Function
Displays the results of the test and any error conditions
encountered.
Displays error conditions encountered, error codes,
and the problem description.
Describes the test and may indicate requirements for
running the test.
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