Table 5-2. Troubleshooting: Custom Actions; Table 5-3. Troubleshooting: Miscellaneous Problems - NEC Express5800/320Ma User Manual

General Problems and Solutions
Table 5-2 describes some common problems with custom actions.

Table 5-2. Troubleshooting: Custom Actions

Error
The executable
filename does not
exist.
Custom action
failed with exit
value n
Table 5-3 describes miscellaneous problems.

Table 5-3. Troubleshooting: Miscellaneous Problems

Error/Problem
Active Upgrade console
fails to start
5-8 Express5800/320Ma: Active Upgrade™ User's Guide
Action
Ensure that the executable file associated with your custom
action is located in the directory you specified during the
configuration process. Also, ensure that the custom action is
located on a system disk, otherwise the Upgrade Side loses
access to the executable file while the system is in split
mode.
Check the output for the custom action for errors. See
"Viewing Standard Output and Error Stream" on page 3-17
for more information.
You must correct the problem and click Retry in the Active
Upgrade console to retry the current upgrade request (which
also runs the custom action again). The Active Upgrade
process cannot continue until the executable file for your
custom action runs successfully.
If possible, test and debug the executable file outside of the
Active Upgrade process. Ensure that it terminates with exit
value 0 and that it completes in a timely manner.
Action
Wait a minute, and try to start Active Upgrade console again.
If the problem persists, it might mean that the Active
Upgrade console cannot communicate with related services
on your local system. If your system is running a network
firewall solution, check the firewall logs for blocked
communications and explicitly add these items to your
trusted zone. For information about configuring Windows
Firewall, see "Configuring Windows Firewall for the Active
Upgrade Process" on page 2-10.