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Ruckus Wireless 2825 Manual

Wireless multimedia router and wireless multimedia adapter
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2825
Ruckus Wireless 2825 Wireless Multimedia
Router and 2111 Wireless Multimedia Adapter
Part number: USM-2825-RKS1-121206-01
January 2007

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Troubleshooting

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Summary of Contents for Ruckus Wireless 2825

  • Page 1 2825 Ruckus Wireless 2825 Wireless Multimedia Router and 2111 Wireless Multimedia Adapter Part number: USM-2825-RKS1-121206-01 January 2007...
  • Page 2 In the interest of improving internal design, operational function, and/or reliability, Ruckus Wireless, Inc. reserves the right to make changes to the products described in this document without notice. Ruckus Wireless, Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

  • Page 3: Table Of Contents

    Ruckus Wireless 2825 Wireless Multimedia Router ........
  • Page 4 2825 Parameters Not Included in Auto Provisioning ....... . .

  • Page 5: Who Should Use This Guide

    Who Should Use this Guide Preface This Ruckus Wireless 2825 Wireless Multimedia Router User’s Guide will help you understand the Ruckus Wireless 2825 Wireless Multimedia Router—how to install it, and configure it using the Ruckus Wireless Web Interface. Who Should Use this Guide This User’s Guide assumes that the reader has basic to intermediate computer and Internet skills.

  • Page 6: System Requirements

    System Requirements System Requirements The Ruckus Wireless 2825 Wireless Multimedia Router is compatible with most contemporary personal computers and operating systems that are configured for Internet and wireless networking. The VF2825 is accessed and configured via a Web browser interface. Any of the following Web browsers are supported: •...

  • Page 7: Chapter 1 Introduction

    A typical installation consists of a Ruckus Wireless 2825 Wireless Multimedia Router connected to a DSL router or cable modem. The 2825 sends wireless signals to an adapter that is connected to a set top box. Video, data and voice traffic are distributed amongst TV, video appliances, and other wireless-enabled home entertainment appliances.

  • Page 8: Mediaflex

    The BeamFlex™ antenna system consists of an array of six high-gain directional antenna elements, that allow the 2825 to find quality signal paths in a changing environment, and sustain the baseline performance required for supporting data, audio and video applications.
  • Page 9 • Attaches to installed routers or home gateways via Ethernet to optimize the WLAN without replacing existing router, firewall or media devices. • Forward compatible with the emerging 802.11n WLAN standard. • Virtual AP support of two BSSIDs • HTTPS management • SSH management • Device-specific certificates USM-2825-RKS1-012907-01, July 2006VideoFlex 2825 Wireless Multimedia Router...
  • Page 10 Key Features This page is intentionally blank. Intentionally Blank Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 11: Chapter 2 Installation And Setup

    Placement Guidelines ..............15 Configuring the Ruckus Wireless 2825 Wireless Multimedia Router......16 Troubleshooting .

  • Page 12: Packing List

    Figure 2— “Front View of the Ruckus Wireless 2825 Wireless Multimedia Router” shows the front view of the 2825, with the LED indicators numbered. The numbers correspond to the labels describing LED behavior in Table 2— “LED Indicators and Meanings” on page Figure 2—Front View of the Ruckus Wireless 2825 Wireless Multimedia Router...

  • Page 13: Led Status Lights

    LED Status Lights LED Status Lights Table 2— “LED Indicators and Meanings” describes the LED lights on the front of the 2825. Table 2—LED Indicators and Meanings Label Activity Description All LEDs On Green The 2825 is booting. Solid Counterclockwise The 2825 is up.

  • Page 14: Rear View

    RSSI at the service provider WLAN. Hardware Fault Detected No Station Associated with service provider WLAN. Rear View Figure 3—Rear View of the 2825 Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 15: Placement Guidelines

    If “Minimum Acceptable” or “Marginally Acceptable,” air quality is indicated, you can adjust the location of the 2825 and other devices until a steady green LED indicates “good” signal quality. USM-2825-RKS1-012907-01 Ruckus Wireless 2825 Wireless Multimedia Router...

  • Page 16: Configuring The Ruckus Wireless 2825 Wireless Multimedia Router

    Configuring the Ruckus Wireless 2825 Wireless Multimedia Router Configuring the Ruckus Wireless 2825 Wireless Multimedia Router If it has not been already configured, you must configure your 2825 to work within your home network. Read the following section to understand how to configure it manually.

  • Page 17: Connecting The 2825

    2. The Power LED will turn green when you connect the power. 3. Connect the CAT5 Ethernet cable between the LAN port (any of the ports 1-4) on the 2825 and the Ethernet port on your PC. The WAN Connectivity LED should turn steady green.

  • Page 18: Configuring Wireless Settings

    Configuring the Ruckus Wireless 2825 Wireless Multimedia Router Figure 6—Login Window 7. The login screen appears, enter the username and password shown in Table 4. Click Login. The Status->Device window appears (Figure Figure 7—Status->Device Window Configuring Wireless Settings 1. Choose Configuration->Wireless. The window of Figure 8 appears.

  • Page 19: Troubleshooting

    7. Connect your computer to one of the LAN ports (1 through 4) of the 2825 by an Ethernet cable. Set the IP address of your computer by following Configuring an IP Address on Your Computer on page 16.
  • Page 20 Troubleshooting 13. Make sure the Power LED is lit. If it is not lit, make sure that the power cord is properly connected to the 2825, and that the AC power adapter is properly connected to a functioning power outlet. If the problem persists, you have a hardware problem and should contact technical support.

  • Page 21: Chapter 3 Using The Ruckus Wireless Web Interface

    Ruckus Wireless Web Interface Menus ........

  • Page 22: Wireless Settings Worksheet

    Wireless Settings Worksheet Wireless Settings Worksheet The 2825 is equipped with Virtual Access Point (VAP) whereby there are two wireless networks. One network is for the home user and another network for the service provider. Typically, the home network is used for a PC to access the Internet.

  • Page 23: 2825 Settings Worksheet

    WPA Algorithm____________________________________ WPA Passphrase: ________________________________ 2825 Settings Worksheet Table 7 describes the 2825 settings for both home and service provider users. Multiple tiers of access privileges are accommodated. Print Table 7, and record your personalized settings for configuring the 2825. Enter the security settings you recorded in Table 5, “Wireless Network Settings Worksheet—Home User,”...
  • Page 24 2825 Settings Worksheet Table 7—2825 Default and User Settings Worksheet (Continued) Item Default Setting Your Setting Service Provider User Name super _______________________________ Service Provider Password sp-admin _______________________________ Internet Access Type DHCP Client Enabled (can be set to static _______________________________ or PPPoE)

  • Page 25: Ruckus Wireless Web Interface Menus

    Configuring the 2825 This section describes the tasks and screens used to customize the 2825 configuration to run on your wireless network. Review the following topics before you change any system configuration settings: •...

  • Page 26: Customizing The System Configuration

    CAUTION:—If, after having changed any default settings, you have forgotten what the new settings are, you may not be able to login to the 2825. To regain access to the 2825, you must reset the device to its factory default settings. Do this by inserting the end of a paper clip into the Reset Button while the unit is on and keep holding the button down until the green LEDs at the top of the unit briefly go out—...

  • Page 27: Internet Configuration

    Configuring the 2825 Internet Configuration To define how the 2825 is configured to the Internet, use the Configuration->Internet menu. 1. Connect to the 2825 by following the instructions in "Configuring the Ruckus Wireless 2825 Wireless Multimedia Router" on page 2. Choose Configuration->Internet. The window of Figure 10 appears.
  • Page 28 Configuring the 2825 After connecting to the 2825 Wireless Multimedia Router, choose Configuration->Wireless. If you logged on as a home user, the window of Figure 11 appears. If you logged on as a service provider user, the window of Figure 12 appears.
  • Page 29 Channel This is the channel used by the network. You can choose Smart Select, or force a specific channel. If you choose Smart Select, the 2825 selects the best channel (least interference) to transmit the signal. Country Code Sets your country or region code. Selecting the incorrect country or region may result in violation of applicable law.
  • Page 30 "V54-HOME001", but it is strongly recommended that you change it. If there are other wireless networks in your area, you should give your network a unique name. The SSID is case-sensitive and must not exceed 32 characters. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...
  • Page 31 Click on the button to access the wireless network threshold settings. Changing these settings is not recommended and may negatively impact performance. The threshold settings window is shown in Table Figure 14 Figure 14—Threshold Settings Window Table 13 describes the threshold settings parameters. USM-2825-RKS1-012907-01 Ruckus Wireless 2825 Wireless Multimedia Router...
  • Page 32 The threshold is a value that determines at what packet length the RTS/CTS function is triggered. A lower threshold may be necessary in environment with excessive signal noise or hidden nodes; but this may result in some performance degradation. The default value is '2346'. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 33: Configuring Wep

    2. Click the HotSpot you want to configure. 3. Select WEP in the Encryption Method drop-down menu. The WEP Configuration window of Figure 15 appears for the tab you selected. Figure 15—WEP Configuration Table 14 describes the WEP configuration settings. USM-2825-RKS1-012907-01 Ruckus Wireless 2825 Wireless Multimedia Router...

  • Page 34: Configuring Wpa

    WPA-PSK). If you configure the 2825 with WPA-PSK, the other devices in the network will not connect unless they, too are set to WPA-PSK, and are configured with the same passphrase.
  • Page 35 WPA Authentication PSK mode is suitable for home or personal use. 802.1x mode uses the network radius server to verify user identity. The auto mode offers both options for the wireless client to pick. USM-2825-RKS1-012907-01 Ruckus Wireless 2825 Wireless Multimedia Router...
  • Page 36 Enter any combination of printable characters. The Passphrase must be between 8 and 32 characters long. 3. In the Configuration ->Wireless menu, enter a passphrase. 4. Click the Update Settings button to save your settings. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 37: Viewing Status Information

    There are four status information windows. These are Device Status, Internet Status, Local Network Status and Wireless Status. Device Status The Status page shows current status and configuration information about the Ruckus Wireless Router or Adapter. Figure 17 shows the Device Status window. You can bring up the window by choosing Status->Device.

  • Page 38: Internet Status

    This is the IP address and network mask of the Internet WAN interface. If PPPoE is selected, this is the IP address assigned from the PPPoE server in the network. If DHCP is selected, this is the dynamically assigned IP address to the 2825. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 39: Local Services Status

    Viewing Status Information – When Internet connection type is either DHCP or PPPoE, if the 2825 does not receive the dynamic IP address from DHCP server or PPPoE server, the default IP address for WAN port will be 192.168.0.1 Local Services Status Figure 19 shows the Local Services Status Window.

  • Page 40: Wireless Status

    Note that the common settings are displayed. Figure 20—Wireless Status—Common To view the wireless status of a HotSpot, click that tab (Figure 21). Figure 21—Wireless Status—HotSpot Table 18 shows the Wireless Information Window parameters. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...
  • Page 41 The wireless mode, such as 2.4 GHz (802.11b/g) Channel The wireless channel number. Country code The country in which the 2825 is operating.The country code will automatically select the Channels available for that country. SSID The SSID (Service Set Identifier) is the name of the wireless network (either the home wireless or the service provider wireless domain).
  • Page 42 Viewing Status Information Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 43: Chapter 4 Maintenance

    Chapter 4 Maintenance This chapter shows you how to perform maintenance functions—to upgrade the firmware of the 2825 and to take a system support snapshot. Topics covered in this chapter include: • Upgrading the Firmware............. . . 44 •...

  • Page 44: Upgrading The Firmware

    IP address where the image file is stored. Performing a Firmware Upgrade by TFTP To download a firmware image from TFTP server and use it to update the firmware on the 2825: 1. In the Ruckus Wireless Web Interface, click Maintenance->Upgrade. The window of Figure 22 appears.

  • Page 45: Firmware Upgrade By Ftp

    3. If you want to enable Auto Upgrade, click Enabled, and specify the interval to check for upgrades. Refer to the instructions in Performing a Firmware Upgrade by TFTP on page 44. 4. Click Perform Upgrade when you are done. The window of Figure 23 appears. USM-2825-RKS1-012907-01 VideoFlex 2825 Wireless Multimedia Router...

  • Page 46: Performing A Firmware Upgrade Using Http

    Two types of reboot are provided: The Reboot Now button re-starts the system. All the configurations that have been saved are preserved through the reboot. • Make sure you save your settings before you reboot. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...
  • Page 47 Figure 26 appears. Figure 26—Reboot Menu 2. Click the reboot option you want. During a reboot, the Dome LED on the top of the 2825 will momentarily go out, then light up again. The reboot in progress window appears (Figure 27).

  • Page 48: Taking A System Support Snapshot

    TFTP or FTP server for analysis by a technical support engineer. 1. To view the support menu, choose Maintenance->Support Info from any window. The window of Figure appears. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...
  • Page 49 3. Navigate to the folder where you want the file saved and click Save. 4. To upload to a remote server using either FTP or TFTP, enter the filename, username and password of the FTP server and click Update Now. Follow the instructions as they appear. USM-2825-RKS1-012907-01 VideoFlex 2825 Wireless Multimedia Router...

  • Page 50: Administrator Information

    Table 19—Administrator Management Window Parameters Field Description Network Profile This is the pre-defined network configuration in the system. The 2825 can be preconfigured into a different network profile. Telnet Access This allows you to enable or disable Telnet access to the Ruckus Wireless Router or Adapter.

  • Page 51: Administrator Diagnostics

    Specify the port number for HTTPS access. The default port number is Auto Provisioning If enabled, the 2825 can be set up to automatically synchronize the relevant parameters to the adapter. for more details on auto provisioning, refer to Chapter 6.
  • Page 52 3. To use the traceroute command, enter the IP address you wish to trace and click Run test. The results appear in the Traceroute results window. – It may take some time before the results are displayed. Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 53: Administrator Log

    Administrator Information Administrator Log The current log screen shows the log messages kept by the Ruckus Wireless Router since it was last rebooted. The log has limited size: the oldest messages are replaced as new messages arrive. It also sends the messages to a server (the Syslog server) that you designate. To configure the administrator log: 1.
  • Page 54 Administrator Information Ruckus Wireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 55: Chapter 5 Setting Up The Ruckus 2111

    Chapter 5 Setting Up the Ruckus 2111 Multimedia Wireless Adapter This chapter shows you how to set up the Ruckus 2111 Multimedia Wireless Adapter with the 2825 Wireless Multimedia Router. Topics covered in this chapter include • Packing List ............... . . 56 •...

  • Page 56: Packing List

    The 2111 is the Wireless Multimedia Adapter connecting to the set top box or other media receivers while communicating wirelessly to the 2825 Wireless Multimedia Router. The 2825 already has a basic default configuration which can be used for auto-provisioning of the adapter.

  • Page 57: Verifying Proper Provisioning

    Figure 33—LEDs 12. Make sure you are using the power adapter supplied by Ruckus Wireless. 13. Make sure the Power LED is lit. If it is not lit, make sure that the power cord is properly connected to the 2111 Adapter, and that the power supply adapter is properly connected to a functioning power outlet.

  • Page 58: Connecting And Configuring Your Ruckus 2111 Multimedia Wireless Adapter

    6. Log in to the Status::Wireless page to verify that the wireless status is up. 7. If the status is down, then you have a connection problem between the 2825 and the 2111. You may need to reset the unit to factory defaults and perform auto provisioning with the 2825.

  • Page 59: Chapter 6 Auto Provisioning

    Chapter 6 Auto Provisioning This chapter shows you how to perform auto provisioning of the 2825 Wireless Multimedia Router. Topics covered in this chapter include: • What is Auto Provisioning? ............60 •...

  • Page 60: What Is Auto Provisioning

    4. Connect an Ethernet cable to any of the ports of the 2825 (WAN port or any of the LAN ports). The 2825 may be connected (wired or wireless) to other devices, and video can be streamed. The other end of the Ethernet cable should be connected to a powered-up 2111.

  • Page 61: 2825 Parameters Not Included In Auto Provisioning

    Performing Auto Provisioning Table 20— 2825 Parameters Included in Auto Provisioning Parameter Description SSID Configured Service Set Identifier Encryption mode Configured encryption mode status Cipher Configured security encryption cipher Authentication type Configured authentication method Passphrase Configured Pre-Shared Passphrase WEP keys...
  • Page 62 Performing Auto Provisioning Ruckus Wiireless 2825 Wireless Multimedia Router USM-2825-RKS1-012907-01...

  • Page 63: Appendix A: Technical Specifications

    Operating Humidity: 15% - 95% non condensing Electromagnetic Emissions Meets requirements of FCC Part 15 Class B Performance and Supported Configurations 15-20 Mbps sustainable throughout a typical 2500 ft Target UDP throughput (300 m ) home USM-2825-RKS1-012907-01 2825 Wireless Multimedia Router...

  • Page 64: Traffic Management And Qos

    Voice, Video, Best Effort and Background Number of hardware queues Number of software queues Management Configuration and monitoring interface Ruckus Wireless Web User Interface (WebUI), Telnet, SNMP Home Username: admin Login Service Provider Username: super Wireless and associated stations Statistics...

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