Before Calling Service - Sharp DV-560H Operation Manual

Before Calling Service

The following conditions do not always denote trouble. Therefore, perform the checks described below
before calling for service. If the problem cannot be corrected by the use of this guide, remove the mains
plugs from the wall socket, and contact the dealer or supplier from whom the unit was purchased in order to
obtain service. Where this is not possible please contact the telephone number listed below. You will then be
given details of how to obtain service.
Please note: All calls will be charged at local rate.
Certain replacement parts and accessories may be obtained from our main parts distributor, who can be
contacted on the following numbers:
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide
proof of the date of purchase to the repairing company. Please keep your invoice or receipt, which is
supplied at the time of purchase.
The following problems do not always denote a broken DVD player.
Perform the checks listed below before calling service.
Problem
No power
The player is switched on but does
not operate.
The playback image does not
appear.
The remote control does not work.
There is no sound when you connect
the player to your digital audio
equipment.
The audio volume is too low when
you connect the player to a TV or to
stereo (2ch) audio equipment.
The sound is not Dolby Digital (5.1ch).
Analogue connection
Digital connection
The image and sound are garbled.
A function is disabled.
When the player is connected to an amplifier with a 5.1ch input connector, the volume of the Dolby Surround
sound is lower than that of the Dolby Digital (5.1ch) sound. Adjust the volume on the amplifier.
This unit is equipped with a microprocessor. Its performance could be adversely affected by external electrical
noise or interference. If this should happen, unplug the DVD player and plug it in again after a few minutes.
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Is the power cord connected properly?
Is the power cord firmly plugged into the power outlet?
One of the safety mechanisms may be operating. In this event,
unplug the player from the power outlet briefly and then plug it in
again.
Have you loaded a disc?
Is the disc unplayable? (See pages 4–8.)
Is there condensation in the player? (See page 4.)
Are the video and audio cords connected correctly? (See pages
10, 12 – 14.)
Is the disc scratched? (See page 7.)
Is the disc dirty? (See pages 7 and 51.)
Is the disc loaded upside down?
Is the input selector on the TV set to "VIDEO" or "AV"?
Is the audio equipment switched on and are all the components
connected properly? (Refer to the manuals for your audio equipment.)
Are the batteries loaded correctly?
Are the batteries flat?
Is the signal emitter on the remote control pointing at the player?
Is the remote control too far from the player, or is there any
obstacle between the remote control and the player?
In SET UP, is the SPEAKER setting set to "2ch/DIGITAL"?
Is the disc you are playing recorded in Dolby Digital?
In SET UP, is the speaker output set to "5.1ch"? (See page 16.)
Did you use the AUDIO
select Dolby Digital sound? (See page 42.)
Is the disc scratched? (See page 7.)
Are vibrations from the speakers affecting the player?
Certain functions are prohibited on some DVD discs.
Refer to the information in the disc jacket for details.
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Suggested Solution
button on the remote control to