Troubleshooting (Faq) - Yamaha UX16 Owner's Manual

Troubleshooting (FAQ)

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The driver cannot be installed.
• Is the USB cable connected correctly?
→ Check the UX16 connection.
→ Disconnect the UX16 from your computer, then connect it again.
→ Connect the UX16 and your computer directly without to use the USB hub.
• [Windows] Is the USB function enabled on your computer?
→ When you connect the UX16 to the computer for the first time, if the "Add New
Hardware" wizard
(page 10) does not appear, the USB function on the computer may be disabled.
Perform the following steps.
1. Select "Control Panel" → ("System" → ("Hardware")) → "Device Manager"
to open the Device Manager Window.
2. Make sure that no "!" or "x" marks appear at "Universal serial bus control-
ler" or "USB Root Hub."
If you see the "!" or "x" mark, the USB controller is disabled. For more
information, refer to the owner's manual of your computer.
• [Windows] Is any unknown device registered?
→ If driver installation fails, the UX16 will be evaluated as an "Unknown device,"
and you will not be able to install the driver. Delete the "Unknown device" by fol-
lowing the steps below.
1. Select "Control Panel" → "System" → ("Hardware") → "Device Manager"
(Windows 2000/XP) or "Control Panel" (→ "System and Maintenance") →
"System" → "Device Manager" ( Windows Vista ) to open the Device Man-
ager Window.
2. Check "Devices by type" from the "View" menu, and look for "Other
devices."
3. If you find "Other devices," double-click it to extend the tree to look for
"Unknown device." If one appears, select it and click the [Remove] button.
4. Remove the USB cable, and make the connection again.
5. Install the driver by following the steps (starting from Step 3) described on
page 8.
(page 16)
(pages 8 and 9) or the "Found New Hardware" wizard
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