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8 Troubleshooting
Warning
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/support). When you contact Philips,
ensure that the apparatus is nearby and the
model number and serial number are available.
No power
•
Make sure that the AC power plug of the
device is connected properly.
•
Make sure that there is power at the AC
outlet.
No sound or poor sound
•
Adjust volume on the Philips AirStudio
app, AW2000, or the existing audio system
connected to AW2000.
•
If you have selected the wired connection,
check whether the Ethernet cable has
been connected properly and securely
(see 'Option 1: Set up wired connection'
on page 7).
•
Check the Wi-Fi network connection.
Set up the network again if needed (see
'Option 2: Set up wireless connection' on
page 8).
•
If the audio source is an external audio
player, adjust volume on the audio player
directly.
No response from the unit
•
Restart AW2000, and then set up the Wi-
Fi network for AW2000 again (see 'Option
2: Set up wireless connection' on page 8).
•
Disconnect and reconnect the AC power
plug, and then switch on the device again.
Wi-Fi network connection failed
•
Check if your Wi-Fi router is Wi-Fi
802.11b/g certified. This device is only
compatible with Wi-Fi 802.11b/g certified
routers.
•
If your Wi-Fi router is Wi-Fi 802.11n
certified, make sure to enable the
802.11b/g mode. AW2000 does not
support connection to routers with
802.11n only.
•
This device does not support the WPS-
PIN method.
•
Enable SSID broadcast on the Wi-Fi router.
•
Keep away from potential sources of
interference which may affect Wi-Fi signal,
such as microwave ovens.
•
Make sure that the SSID name of your
home router consists of alphanumeric
characters, with no space or special
characters like %/#/* inserted.
•
If you choose to rename your AW2000
manually on the Philips AirStudio app, do
not use special characters or symbols.
•
For some new types of Wi-Fi routers, a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consists of alphanumerical characters, and
also change the Wi-Fi security mode to
secure your network.
EN
15
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