Extension Hunting To Voice Mail - NEC DSX Software Manual

Extension Hunting to Voice Mail

Extension Hunting to Voice Mail
Description
Automatically sends unanswered calls to an extension's mailbox.
Extension Hunting to Voice Mail automatically sends calls to an extension's mailbox without the user having
to set up Call Forwarding. For example, Extension Hunting to Voice Mail can send unanswered transferred
calls to an extension's mailbox rather than recalling the transferring party. In addition, Extension Hunting to
Voice Mail can send an unanswered Direct Inward Line to the extension's mailbox instead of diverting to
Key Ring. Hunting can also reroute calls from the Automated Attendant as well as ringing Intercom calls
(depending on the hunt type). Unlike Call Forwarding, Extension Hunting to Voice Mail requires no action
by the extension user to redirect calls; the system reroutes them automatically.
There are 4 types of Extension Hunting to Voice Mail:
Ring No Answer Line (Type 1)
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Type 1 hunting reroutes outside calls to the extension's mailbox after a preset interval. Type 1 hunting
reroutes outside calls when the extension is idle, busy, or in Do Not Disturb but does not reroute ringing
or voice-announced Intercom calls. See the Routing Charts below for more.
Ring No Answer / Busy Line (Type 2)
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Type 2 hunting also reroutes outside calls to the extension user's mailbox. When the extension is idle,
Type 2 hunting reroutes calls after an interval. Type 2 hunting reroutes outside calls immediately while
the extension is busy or in Do Not Disturb. Like Type 1 hunting, Type 2 hunting does not reroute ringing
or voice-announced Intercom calls. See the Routing Charts below for more.
Ring No Answer / Busy All (Type 3)
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Type 3 hunting reroutes outside calls and ringing Intercom calls. If the extension is idle, calls reroute to
the user's mailbox after an interval. Type 3 hunting reroutes calls immediately when the extension is
busy or in Do Not Disturb. It does not reroute voice-announced Intercom calls.See the Routing Charts
below for more.
Busy Line (Type 4)
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Type 4 hunting is similar to Type 2 hunting except that transferred outside calls to an idle extension do
not reroute. Transferred outside calls, Direct Inward Lines, and calls from the Automated Attendant go
immediately to the mailbox when the extension is busy or in Do Not Disturb. This type of hunting never
reroutes ringing or voice-announced Intercom calls. See the Routing Charts below for more.
Notes:
Extension Hunting to Voice Mail does not reroute voice-announced Intercom calls.
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Extension Hunting to Voice Mail does not reroute Key Ring calls. See Key Ring (page 214) for more.
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478 ◆ IntraMail Features
DSX Software Manual