NEC DSX PRODUCT DESCRIPTION Manual page 137

Announcement Mailbox Options
The following charts show how an Announcement Mailbox handles Automated Attendant calls.
The first chart explains what happens when the outside call is directly answered by the Announcement
■
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of
a Call Routing Mailbox.
The second chart explains what happens when the outside call is answered by a Call Routing Mailbox
■
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a
digit to hear an announcement of company directions.
See Answer Tables (page 96) for more on setting up Answer Tables.
■
Next Call
Routing Mailbox
Undefined
1-16 (valid Call
Routing Mail-
box)
Undefined
1-16 (valid Call
Routing Mail-
box)
DSX Product Description
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
Repeat Count Hang Up After
0 (No repeats) Yes or No
0 (No repeats) No
Yes
x (x number of Yes or No
repeats)
x (x number of No
repeats)
Yes
Action
• If the caller doesn't dial, after the
announcement IntraMail hangs up.
• If the caller dials a digit during the
announcement, IntraMail says "That is an
invalid entry" and hangs up.
• If the caller doesn't dial, after the
announcement they route to the Next Call
Routing Mailbox.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.
• If the caller doesn't dial, after the
announcement IntraMail hangs up.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.
• If caller doesn't dial, they hear the
announcement repeat x number of times
and then IntraMail hangs up.
• If the caller dials a digit during the
announcement, IntraMail says "That is an
invalid entry" and aborts the announce-
ment. The announcement repeats (if
allowed by the Repeat Count) and then
IntraMail hangs up.
• If caller doesn't dial, they hear the
announcement repeat x number of times
and then route to the Next Call Routing
Mailbox.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.
• If caller doesn't dial, they hear the
announcement repeat x number of times
and then IntraMail hangs up.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.
IntraMail Features ◆ 125