Scanning Problems; Dell Scan Manager Problems - Dell Multifunction Color Laser Printer 1235cn User Manual

CONDITION
Blank copies print Ensure that the original is face down on the
scanner glass or face up in the ADF.
out
Image rubs off the • Replace the paper in the tray with paper
copy easily from a new package.
• In high humidity areas, do not leave paper
in the printer for extended periods of time.
Frequent copy paper • Fan the stack of paper, then turn it over in
jams occur the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
• Ensure that the paper is the proper paper
weight. 75 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the printer after a paper
jam has been cleared.
Toner cartridge • Your originals may contain pictures, solids,
produces fewer or heavy lines. For example, your originals
copies than expected may be forms, newsletters, books, or other
before running out of documents that use more toner.
toner • The printer may be turned on and off
frequently.
• The scanner lid may be left open while
copies are being made.
SUGGESTED SOLUTIONS
2
(20 lb bond) paper is

Scanning problems

CONDITION
The scanner does • Ensure that you place the original to be
not work scanned face down on the scanner glass, or
face up in the ADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the USB cable is connected
properly.
• Ensure that the USB cable is not defective.
Switch the cable with a known good cable. If
necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Configuration or the application
you want to use to make certain that the
scanner job is being sent to the correct port.
The unit scans very • Check if the printer is printing received data.
slowly If so, scan the document after the received
data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Message appears on • There may be a copying or printing job in
your computer progress. When that job is complete, try your
screen: job again.
• "Device can't be • The Selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want." • The printer cable may be improperly
• "Port is being used connected or the power may be off.
by another • The scanner driver is not installed or the
program." operating environment is not set up properly.
• "Port is Disabled. • Ensure that the printer is properly connected
• "Scanner is busy and the power is on, Then restart your
receiving or computer.
printing data. • The USB cable may be improperly
When the current connected or the power may be off.
job is completed,
try again."
• "Invalid handle."
• "Scanning has
failed."

Dell Scan Manager problems

CONDITION
I cannot use the Dell Check your operating system. Supporting
operating systems are Windows 2000/XP/
Scan Manager
Vista.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Troubleshooting | 69