Copying Problems - Dell Multifunction Color Laser Printer 1235cn User Manual

CONDITION SUGGESTED SOLUTIONS
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. See "Selecting print media" on
page 24.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality.
See "Selecting print media" on page 24.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts • Check for leaking toner. Clean the inside of
are dirty the printer. See "Cleaning the inside" on
page 50.
Solid Color or • The toner cartridge may not be installed
Black pages properly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective and
A need replacing. Remove the toner cartridge
and install a new one. See "Replacing the
toner cartridge" on page 53.
• The printer may require repair. Contact a
service representative.
Loose toner • Clean the inside of the printer.
See "Cleaning the inside" on page 50.
• Check the paper type and quality.
See "Selecting print media" on page 24.
• Remove the toner cartridge and install a
new one. See "Replacing the toner
cartridge" on page 53.
• If the problem persists, the printer may
require repair. Contact a service
representative.
68 | Troubleshooting
CONDITION SUGGESTED SOLUTIONS
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. See "Selecting print
media" on page 24.
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and
AaBbCc
reinsert it.
• The toner cartridge may be defective.
AaBbCc
Remove the toner cartridge and install a
AaBbCc
new one. See "Replacing the toner
AaBbCc cartridge" on page 53.
• If the problem persists, the printer may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
An unknown image Your printer is probably being used at an
altitude of 1,000 m (3,281 ft) or above.
repetitively appears
The high altitude may affect the print quality
on a next few
such as loose toner or light imaging. You can
sheets or loose
set this option through Printer Settings Utility
toner, light print, or
or Printer tab in printer driver's properties.
contamination
See "Altitude adjustment" on page 20.
occurs.

Copying problems

CONDITION
Copies are too light Use Darkness to darken or lighten the
background of the copies.
or too dark
Smears, lines, • If defects are on the original, press
marks, or spots Darkness to lighten the background of your
appears on copies copies.
• If no defects are on the original, clean the
scan unit. See "Cleaning the scan unit" on
page 52.
Copy image is • Ensure that the original is face down on the
skewed scanner glass or face up in the ADF.
• Check that the copy paper is loaded
correctly.
SUGGESTED SOLUTIONS