NOTE: Do not attempt to replace other components than those listed above. NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: Any damage to the product that occur during self-repair, or which has occurred as a result of a careless or unsuccessful self-repair attempt, is not covered by the standard product warranty.
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product. NOTE: System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers: Run Windows Update in order to get the latest drivers from Acer: •...
Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal. By performing any of these procedures you acknowledge that any remaining warranty applicable to your computer will be voided.
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WEEE Annex VII Component These components are classified as requiring selective treatment: • Battery pack • WLAN module • SSD modules • USB board • Touchpad module • RTC battery • Mainboard • LCD panel Disassembly Procedures...
Getting Started Perform the following prior to performing any maintenance procedures: Place the system on a flat work surface. Make sure the system is completely powered down. If the device is in powered up mode, shut down the system normally. If the device is in sleep mode, wait for the Home Screen to clear.
Lower Case Removal Remove the eleven (11) screws securing the lower case to the upper case. Figure 1-2. Removing the Screws Starting from the upper side, pry to release the upper side latches, following the direction arrow. Figure 1-3. Releasing the Lower Case Disassembly Procedures...
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Continue releasing the remaining latches. Then remove the lower case. Figure 1-4. Removing the Lower Case Detach the tape securing the battery cable. Figure 1-5. Detaching the Tape Disassembly Procedures...
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Disconnect the battery cable from the mainboard connector. Figure 1-6. Disconnecting the Battery Cable Table 1-1. Lower Case Screws Screw Name Screw Type Torque Quantity M 2.5 x 6.0 2.65~3.0kgf.cm Disassembly Procedures...
Battery Removal Prerequisite: Lower Case Removal on page Remove the two (2) screws securing the battery to the upper case.. Figure 1-7. Removing the Screws Slightly lift the battery to release it from the guide pins. Then remove the battery from its slot on the upper case.
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Table 1-2. Battery Screws Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm 1-10 Disassembly Procedures...
WLAN Module Removal Prerequisite: Lower Case Removal on page Detach the tape securing the fan 2 and WLAN antenna cables. Figure 1-9. Detaching the Tape Disconnect the WLAN antenna cables. Figure 1-10. Disconnecting the WLAN Antenna Cables Disassembly Procedures 1-11...
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Remove the screw securing the WLAN module to the mainboard. Figure 1-11. Removing the Screw Pull to disconnect the WLAN module from the mainboard connector. Then remove the WLAN module. WEEE Annex VII Component: WLAN Module Figure 1-12. Removing the WLAN Module Table 1-3.
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SSD 1 Module Removal Prerequisite: Lower Case Removal on page Remove the screw securing the SSD 1 module to the upper case. Figure 1-13. Removing the Screw Pull to disconnect the SSD 1 module from the mainboard connector. Then remove the SSD 1 module.
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Remove the foil mylar from the SSD 1 module. WEEE Annex VII Component: SSD Module Figure 1-15. Removing the Foil Mylar Table 1-4. SSD 1 Module Screw Screw Name Screw Type Torque Quantity M 2.0 x 1.15 1.8~2.2kgf.cm 1-14 Disassembly Procedures...
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SSD 2 Module Removal Prerequisite: Lower Case Removal on page Release the latches and disconnect the USB board FFC from the mainboard and USB board connectors. Then remove the USB board FFC. Figure 1-16. Removing the USB Board FFC Remove the screw securing the SSD 2 module to the upper case.
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Pull to disconnect the SSD 2 module from the mainboard connector. Then remove the SSD 2 module. Figure 1-18. Removing the SSD 2 Module Remove the foil mylar from the SSD 2 module. WEEE Annex VII Component: SSD Module Figure 1-19. Removing the Foil Mylar Table 1-5.
USB Board Removal Prerequisite: Lower Case Removal on page Disconnect the right speaker cable from the USB board connector (A). Release the latches and disconnect the USB board FFC (B) from the mainboard and USB board connectors. Then remove the USB board FFC. Figure 1-20.
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Remove the USB board from the upper case. WEEE Annex VII Component: USB Board Figure 1-22. Removing the USB Board Table 1-6. USB Board Screw Screw Name Screw Type Torque Quantity M 2.0 x 2.5 1.8~2.2kgf.cm 1-18 Disassembly Procedures...
LCD Module Removal Prerequisite: Lower Case Removal on page Release the latch. Then disconnect the eDP cable from the mainboard connector. Figure 1-23. Disconnecting the eDP Cable Remove the four (4) screws securing the LCD hinges and LCD module to the upper case. Figure 1-24.
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Open the upper case. Figure 1-25. Opening the Upper Case Close the upper case. Then lift both LCD hinges until they are fully extended. Figure 1-26. Lifting the LCD Hinges 1-20 Disassembly Procedures...
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Open the upper case again. Then remove the LCD module away from the upper case. Figure 1-27. Removing the LCD Module Table 1-7. Hinges Screws Screw Name Screw Type Torque Quantity M 2.5 x 5.0 2.65~3.0kgf.cm Disassembly Procedures 1-21...
Touchpad Removal Prerequisite: Battery Removal on page NOTE: Slightly lift the keyboard mylar for easy access to FFCs, cable routing, conductive tape, screws, or screw holes. Release the latch and disconnect the keyboard FPC from the mainboard connector. Figure 1-28. Disconnecting the Keyboard FPC 1-22 Disassembly Procedures...
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Release the latch and disconnect the hall sensor board FFC from the mainboard connector. Then detach the hall sensor board FFC from the adhesive. Carefully lift the keyboard FPC to detach its underneath mylar. Figure 1-29. Disconnecting the Hall Board Sensor FFC Release the latches and disconnect the fingerprint FFC (A) from the mainboard and touchpad connectors.
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Detach the conductive tape from the touchpad and upper case. Figure 1-31. Detaching the Conductive Tape Remove the two (2) screws securing the touchpad to the upper case. Figure 1-32. Removing the Screws 1-24 Disassembly Procedures...
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Place one of your hands underneath the touchpad. Use a pointed device to push on the screw holes and then slide the bottom part of the touchpad forward to disengage it from the latches. Remove the touchpad from the upper case. WEEE Annex VII Component: Touchpad Module Figure 1-33.
RTC Battery Removal Prerequisite: SSD 1 Module Removal on page 1-13 Partially detach the mylar. Then disconnect the RTC battery cable from the mainboard connector. Figure 1-34. Disconnecting the RTC Battery Cable Pry to detach the adhesive tape underneath the RTC battery. Then remove the RTC battery. WEEE Annex VII Component: RTC Battery Figure 1-35.
Mainboard Removal Prerequisite: Battery Removal on page WLAN Module Removal on page 1-11 SSD 1 Module Removal on page 1-13 SSD 2 Module Removal on page 1-15 Thermal Module Removal LCD Module Removal on page 1-19 ...
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Remove the screw securing the mainboard to the upper case. Figure 1-37. Removing the Screw Slide the mainboard to release the I/O connectors from their slots, and then remove the mainboard from the upper case. WEEE Annex VII Component: Mainboard Figure 1-38.
LCD Bezel Removal Prerequisite: LCD Module Removal on page 1-19 Pry both LCD hinge caps. Figure 1-39. Removing the LCD Bezel (1 of 5) Pry the LCD bezel from the right side to release the latches. Figure 1-40. Removing the LCD Bezel (2 of 5) Disassembly Procedures 1-29...
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Pry the LCD bezel from the left side to release the latches. Figure 1-41. Removing the LCD Bezel (3 of 5) Pry the LCD bezel from the upper side to release the latches. Figure 1-42. Removing the LCD Bezel (4 of 5) 1-30 Disassembly Procedures...
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Continue to pry the bottom side latches and remove the LCD bezel. Figure 1-43. Removing the LCD Bezel (5 of 5) Disassembly Procedures 1-31...
LCD Hinges Removal Prerequisite: LCD Bezel Removal on page 1-29 Remove the six (6) screws securing the LCD hinges to the LCD cover. Figure 1-44. Removing the Screws Lift to release the LCD hinges from the guide pins. Then remove the hinges from the LCD cover.
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Table 1-10. LCD Hinges Screws Screw Name Screw Type Torque Quantity M 2.5 x 2.5 2.65~3.0kgf.cm Disassembly Procedures 1-33...
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LCD Panel and Hinge Brackets Removal Prerequisite: LCD Hinges Removal on page 1-32 Disconnect the eDP cable from the CMOS and dual microphone module connector. Then unroute the eDP cable from the cable guides on the upper side of the LCD cover. Figure 1-46.
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Remove the two (2) screws securing the LCD hinge brackets to the LCD cover. Figure 1-48. Removing the Screws Lift to release the LCD hinge brackets from the guide pins. Then remove the LCD hinge brackets (with the LCD panel) from the LCD cover. WEEE Annex VII Component: LCD Panel Figure 1-49.
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Carefully flip the LCD panel and pry slightly to access the double-sided mounting tape underneath the LCD hinge bracket. Then pull to detach the double-sided mounting tape. Repeat the same procedure to remove the double-sided mounting tape on another side of the LCD hinge bracket.
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Detach the mylar securing the eDP cable to the LCD panel connector. Figure 1-52. Detaching the Mylar Lift the latch securing the eDP cable. Figure 1-53. Lifting the Latch Disassembly Procedures 1-37...
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Disconnect the eDP cable from the LCD panel connector. Then remove the eDP cable. Figure 1-54. Disconnecting the eDP Cable Table 1-11. LCD Hinge Brackets Screws Screw Name Screw Type Torque Quantity M 2.0 x 3.0 1.8~2.2kgf.cm 1-38 Disassembly Procedures...
Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. 1-40 FRU (Field Replaceable Unit) List...
Personal Data Removal There are three options to choose from: • Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings. • Option 2: Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon >...
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