Segway S-PLUS - Smart Self Balancing Scooter Manual

Introduction

Go to www.segway.com to watch the safety video.

Your Segway S-PLUS is both a powerful, remote controlled, electric balancing device and also a personal recreational vehicle.

Enjoy the many features of your Segway S-PLUS, powered by our innovative RF locating technology and the remote control. Your Segway S-PLUS is easy and safe to control. Have fun with it!

You can also buy a gimbal camera to equip your Segway S-PLUS for stunning photos and videos.

Always step on/off from the back of the Segway S-PLUS. Otherwise you risk falls and/or collisions because the steering direction is reversed.

Packing List

When unpacking your Segway S-PLUS, please verify that the above items are included in the package. If you are missing any components, please contact your dealer/distributor or nearest service center (see contacts in the user manual). After verifying that all components are present and in good condition, you can assemble your new Segway S-PLUS.

Please retain the box and packaging materials in case you need to ship your Segway S-PLUS in the future.

Always power off your Segway S-PLUS and unplug the charge cable before assembling, mounting accessories, or cleaning.

Diagram

Power Button
Turn ON/OFF. The Segway S-PLUS will automatically power OFF when idle for 10 minutes, or when laid down (horizontal) for over 30 seconds.

Lock
Enable Lock Mode via the App. The Segway S-PLUS and app will vibrate and sound an alarm if anyone moves it. The remote control will also alarm if it is powered on and within range (65 ft. [20 meters]) of the Segway S-PLUS.

Bluetooth
When the App is connected to the Segway S-PLUS, this icon will glow steadily. When Bluetooth is enabled—but not connected to a smart phone—this icon will blink.

Speed Limit
Enable and adjust Speed Limit Mode via the App. When the icon is illuminated, Speed Limit Mode is on. This speed limit can be adjusted in the App. As you approach the speed limit, the Segway S-PLUS tilts back. When you reach the speed limit, the Segway S-PLUS beeps.

Power Level
Indicates the remaining battery life. Each block equates to approximately 20% power level. When the battery is nearly empty this icon blinks and the Segway S-PLUS beeps, indicating that you need to charge your Segway S-PLUS. Your Segway S-PLUS will gradually reduce the max speed limit as the power level gradually decreases. When less than 10%, the speed will be limited to 6.2 mph (10 km/h). Use the App to view the remaining power and estimated remaining range.

When using the remote control, do not shield the antenna area; do not cover the antenna area with any part of your body. Turn off the remote control and stow it in the storage compartment when not in use. Please note that the remote control cannot control the movement of your Segway S-PLUS when in Riding Mode.

• The remote control contains a Li-ion battery. Follow all instructions in this document and on the device label. Otherwise you risk personal injury or property damage due to fire, explosion, electric shock, and other dangers.
• Not user serviceable. To replace the battery, contact Segway.
• Only use a Ninebot or Segway approved charge cable. Please use it properly within the rated range.
• Always use a power supply that meets SELV and IEC60950-1 Limited Power Source requirements.

Assembling Your Segway S-PLUS

1. Slide the steering bar onto to the mounting bracket. Route the cable through the hole.
   
2. Align the tab on one connector with the notch on the other. Connect the cables.
   
3. Install the two M5 screws. Tighten securely with the included hex wrench.
   
4. Power on the unit for self check to ensure the cables are connected properly. The Segway S-PLUS beeps if the cable is not installed correctly. Press the cap onto the steering bar until it snaps in place.
   
   Ensure the cables are firmly connected.

First Ride

There are safety risks when learning to ride the Segway S-PLUS. You must read the Safety Instructions and follow the New Rider Tutorial in the App before your first ride.

For your safety, your Segway S-PLUS is not activated at this time and will beep occasionally after Power ON.

Until activated, the Segway S-PLUS maintains a very low riding speed and steering sensitivity, and should not be ridden. Install the App on your mobile device (with Bluetooth 4.0 or above), connect to the Segway S-PLUS with Bluetooth, and follow the App instructions to activate your Segway S-PLUS and follow the training procedures.

Scan the QR code to download the App (iOS 8.0 or above, Android™ 4.3 or above).

1. Install the App and register/login.
   
2. Power ON the Segway S-PLUS. The Bluetooth icon blinking indicates the Segway S-PLUS is waiting for a connection.
   
3. Click "Vehicle"→"Search device" to connect to your Segway S-PLUS. The Segway S-PLUS will beep when the connection is successful. The Bluetooth icon will stop blinking and remain illuminated.
   

If your Segway S-PLUS intermittently sounds an alarm, stop riding and check the App (if connected) for details.

Storage Compartment

1. Opening and Closing: to open, first press the button, then pull off the cover; to close, insert the bottom of the cover first, then press closed until it clicks.
   
2. Using: stow the remote control or camera inside the storage compartment, as shown. Use the retaining strap to hold the item securely.
   

The storage compartment is water resistant, but not waterproof. It cannot prevent extensive rain or water from entering.

Learning to Ride

Rider must weigh 55–220 lbs (25–100 kg) and must be 4'3"–6'6" (130–200 cm) tall.

Wear an approved helmet and other protective gear to minimize any possible injury.

1. Go to a large open area and ask a friend to assist you on your first ride.
   
   
   Always step on/off from the back of the Segway S-PLUS.

Warning

You must read and understand the Warnings and Safe Riding instructions in this manual before attempting to ride the Segway S-PLUS. Failure to follow these warnings could result in death or serious injury due to: loss of balance, traction, and/or control; collisions; and falls.

Avoid contacting obstacles with the tire/wheel.

When traversing small bumps or uneven terrain, maintain a moderate speed of 2-6 mph (3-10 km/h) and keep your knees bent. Do not go too slow or too fast; otherwise you may lose control and fall.

Watch your head when passing through doorways.

Avoid slopes steeper than 15°.

Do not ride through puddles or other bodies of water. Do not get wet.

Do not ride on public roads, motorways, highways, or streets.

Do not accelerate when the Segway S-PLUS tilts back or sounds an alarm (speed limiter). Do not attempt to override the speed limiter.

Do not accelerate or decelerate abruptly. Do not lean more than 5° or accelerate/decelerate faster than 2.5 mph/s (4 km/h/s).

The Segway S-PLUS is for one rider only. Do not ride double or carry any passengers. Do not carry a child.

Do not ride over holes, curbs, steps, or other obstacles.

Do not rock back and forth or shift your weight abruptly.

Do not attempt stunts of any kind. Always keep both feet on the foot mats.

Maintain contact with the ground at all times. Do not jump or attempt stunts.

Do not ride on low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).

Features

Lifting

For your safety, motor power is cut off when the Segway S-PLUS is lifted off the ground in Balance Mode. When the Segway S-PLUS is put back down it will begin balancing again. Do not lift the Segway S-PLUS by the fenders or mainframe; you risk pinching or injuring your fingers/hands. Please lift via the steering bar as shown above.

When your Segway S-PLUS is powered on, but no rider is standing on it, it is in Power Assist Mode. Steer the Segway S-PLUS across smooth surfaces using the steering bar. Do not guide it up stairs, across potholes, over large cracked/uneven surfaces, or over other obstacles; guide your Segway S-PLUS around the obstacle or carry it over the obstacle as shown above.

Follow Mode

When you don't want to ride, use Follow Mode to bring your Segway S-PLUS with you. Press the Follow button on the remote control to enable or disable Follow Mode.

Remote Control Mode

You don't need to bend down awkwardly to steer your Segway S-PLUS around obstacles. Move the joystick on the remote control to drive your Segway S-PLUS around.

• If your mobile device or remote control goes outside of range, the Segway S-PLUS will stop moving. However, use caution: if the Segway S-PLUS is on any type of slope, it may continue to move or even lose control and cause serious personal injury or property damage.
• Do not use Follow Mode or Remote Control Mode in crowded areas or where there is a potential risk of endangering people or property. In addition, always keep the unit in sight while in Remote Control Mode.
• Do not use your Segway S-PLUS to chase people, animals, cars, or anything else in Remote Control Mode.

NOTE
In Remote Control Mode the default maximum speed is 3 mph (5 km/h), however you may change the max speed in the App.

Maintenance

Cleaning and Storing Your Segway S-PLUS

Use a soft, wet cloth to wipe the mainframe clean. Hard to remove dirt can be scrubbed with a toothbrush and toothpaste, then cleaned with a soft, wet cloth. Scratches on plastic parts can be polished with extra fine grit abrasive paper.

NOTE
Do not wash your Segway S-PLUS with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of your Segway S-PLUS. Do not wash your Segway S-PLUS with a power washer or high pressure hose.

Make sure the Segway S-PLUS is powered OFF, the charging cable is unplugged, and the rubber cap on the charge port is tightly sealed before cleaning; otherwise you may expose yourself to electric shock or damage the electronic components.

Store your Segway S-PLUS in a cool, dry place. Do not store it outdoors for extended periods of time. Exposure to sunlight and temperature extremes (both hot and cold) will accelerate the aging process of the plastic components and may reduce battery life.

Tire Pressure

Inflate tires to 45–50 psi. Inflate both tires equally.

Battery Pack Maintenance

Do not store or charge the battery at temperatures outside the stated limits (see Specifications). Do not discard or destroy the battery. Refer to your local laws and regulations regarding battery recycling and/or disposal.

A well maintained battery can perform well even after many miles of riding. Charge the battery after each ride and avoid draining the battery completely. When used at room temperature (70°F [22°C]) the battery range and performance is at its best; whereas using it at temperatures below 32°F (0°C) can decrease range and performance. Typically, at -4°F (-20°C) range can be half that of the same battery at 70°F (22°C). Battery range will recover when temperature rises. More details are available in the App.

NOTE
Typically, a fully charged battery should retain charge for 120-180 days in Standby Mode. Remember to charge the battery after each use. Completely draining the battery may cause permanent damage to the battery. Electronics inside the battery record the charge-discharge condition of the battery; damage caused by over-discharge or under-discharge will not be covered by the Limited Warranty.

Do not attempt to disassemble the battery. Risk of fire. No user serviceable parts.

Do not ride when the ambient temperature is outside the machine operation temperature (see Specifications) because low/high temperature will limit the maximum power/torque. Doing so could cause personal injury or property damage due to slips or falls.

Specifications

	Item	N4M350 Parameters
Dimensions	Unit	22.7×11.0×24.4 in (577×280×620 mm)
	Package	23.4×18.1×13.2 in (595×460×335 mm)
Weight	Payload	55–220 lbs (25–100 kg)
	Net	35.9 lbs (16.3 kg)
Rider	Recommended Age	16–60 years
	Required Height	4'3"–6'6" (130–200 cm)
Machine Parameters	Max. Speed	12.5 mph (20 km/h)
	Typical Range [1]	22 miles (35 km)
	Max. Slope	15°
	Traversable Terrain	Pavement, packed dirt, slopes < 15°, obstacles < 0.4 in (1 cm), gaps < 1.2 in (3 cm)
	Operating Temperature	14–104°F (-10–40°C)
	Storage Temperature	-4–122°F (-20–50°C)
	IP Rating	IP54
	Charge Time	4 hours
Battery	Nominal Voltage	51 VDC
	Max. Charging Voltage	58.8 VDC
	Charging Temperature	32–104°F (0–40°C)
	Nominal Capacity	329 Wh
	Continuous Discharge Power [2]	1530 W
	Battery Management System	Over-voltage, under-voltage, short circuit, and over-heating protection. Auto-sleep and auto-wake.
Motors	Nominal Power	400×2 W
	Max. Power	800×2 W

[1] Typical Range: tested while riding under full power, 154 lbs (70 kg) load, 77°F (25°C), 9.3 mph (15 km/h) average speed on pavement.

[2] Continuous Discharge Power: tested while under full power at 77°F (25°C). The value changes with temperature and remaining battery capacity. For example, the continuous discharge power drops to ~80% of the maximum value at 10% remaining battery capacity, and the continuous discharge power drops to ~70% of the maximum value at 32°F (0°C).

Charger	Model Number	HT-A10-120W-58.8V
	Manufacturer	ChingMi(Beijing)Technology Co.,Ltd.
	Supplier	ChingMi(Beijing)Technology Co.,Ltd.
	Nominal Power	120 W
	Input Voltage	100-240 VAC
	Output Voltage	58.8 VDC
	Output Current	2 A
	Charging Temperature	32–104°F (0–40°C)
	Compliance	CE, RoHS, REACH, UL, FCC, IC, CCC, KC
Remote Control	Model Number	N4MZ68
	Rated Voltage	3.7 VDC
	Input Voltage	5 VDC
	Operating Temperature	14–122°F (-10°C–50°C)
	Storage Temperature	14–113°F (-10°C–45°C)
	Battery Capacity	680 mAh

Contact

Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your Segway S-PLUS.

Americas:
Segway Inc.
14 Technology Drive, Bedford, NH 03110, USA
Tel: 1-603-222-6000
Fax: 1-603-222-6001
Toll Free: 1-866-473-4929
E-mail Sales: customeroperation@segway.com
E-mail Service: technicalsupport@segway.com
Website: www.segway.com

Europe, Middle East and Africa:
Segway Europe B.V.
Hogehilweg 8, 1101CC, Amsterdam, The Netherlands
Email service: service@segway.eu.com
Website: www.segway.com

APAC:
Ninebot Inc.
E-mail Sales: segwayapac@segway.com
E-mail Service: segwayasia@segway.com
service@ninebot.com
Website: www.segway.com ; www.ninebot.com

Have your Segway S-PLUS's serial number on hand when contacting Segway.

You can find your serial number on the skid plate on the underside of your Segway S-PLUS or in the App under More Settings –> Basic Information.

The manufacturer reserves the right to make changes to the Segway S-PLUS, release firmware updates, and update this manual at any time. Visit www.segway.com to download the latest user materials. You must install App to follow the New Rider Tutorial, activate your Segway S-PLUS, and obtain the latest updates and safety instructions.

www.segway.com

Riding Safety

1. The Segway S-PLUS is a recreational product. Before mastering riding skills, you need to practice. Neither Ninebot Inc. nor Segway Inc. is responsible for any injuries or damage caused by a rider's inexperience or failure to follow the instructions in this document.
2. Please understand that you can reduce the risk by following all the instructions and warnings in this manual, but you cannot eliminate all the risks. Remember that whenever you ride the Segway S-PLUS you risk injury or death from loss of control, collisions, and falls. When entering into public spaces always comply with the local laws and regulations. As with other vehicles, faster speeds require longer braking distance. Sudden braking on smooth surfaces could lead to wheel slip, loss of balance, or falls. Be cautious and always keep a safe distance between you and other people or vehicles when riding. Be alert and slow down when entering unfamiliar areas.
3. Always wear a helmet when riding. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place, and provides protection for the back of your head.
4. Do not attempt your first ride in any area where you might encounter children, pedestrians, pets, vehicles, bicycles, or other obstacles and potential hazards.
5. Respect pedestrians by always yielding the right of way. Pass on the left whenever possible. When approaching a pedestrian from the front, stay to the right and slow down. Avoid startling pedestrians. When approaching from behind, announce yourself and slow down to walking speed when passing. Please obey local traffic laws and regulations if situation is different.
6. In places without laws and regulations governing self-balancing electric vehicles, comply with the safety guidelines outlined in this manual. Neither Ninebot Inc. nor Segway Inc. is responsible for any property damage, personal injury/death, accidents, or legal disputes caused by violations of the safety instructions.
7. Do not allow anyone to ride your Segway S-PLUS on his/her own unless they have carefully read this manual, watched the safety video, and followed the New Rider Tutorial on the App. The safety of new riders is your responsibility. Assist new riders until they are comfortable with the basic operation of the Segway S-PLUS. Make sure each new rider wears a helmet and other protective gear.
8. Before each ride check for loose fasteners, damaged components, and low tire pressure. If the Segway S-PLUS makes abnormal sounds or signals an alarm, immediately stop riding. Diagnose your Segway S-PLUS via the App and call your dealer/distributor for service.
9. Be alert! Scan both far ahead and in front of your Segway S-PLUS — your eyes are your best tool for safely avoiding obstacles and low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).
10. To reduce risk of injury, you must read and follow all "CAUTION" and "WARNING" notices in this document. Do not ride at an unsafe speed. Under no circumstance should you ride on roads with motor vehicles. The manufacturer recommends riders be between the ages of 16-60 years old. Always follow these safety instructions: