Segway Ninebot KickScooter E22, E25, E45 Series Manual

Your KickScooter is a fashionable transportation device with mobile app, allowing you to connect with other riders. Enjoy your ride and interact with riders worldwide!

This manual is applicable to the following models:
E22 series: E22 / E22D / E22E
E25 series: E25A / E25D / E25E
E45 series: E45 / E45D / E45E

Always use both electronic brake and foot brake for emergency stopping. Otherwise you risk falls and/or collisions from not achieving the max. braking capability.
* The picture is for reference only. Please refer to the actual product for more details.

Packing List

When unboxing your KickScooter, please verify that the above items are included in the package. If any components are missing, please contact your dealer/distributor or nearest service center (see Contacts in the user manual). After verifying that all components are present and in good condition, you can assemble your new KickScooter.

Please retain the box and packaging materials in case you need to ship your KickScooter in the future.

Remember to power off your KickScooter and unplug the charge cable before assembling, mounting accessories, or cleaning the mainframe.

Dashboard & Power button
Speedometer: Indicates the current speed. Also displays error codes when faults are detected.

Battery level: Indicates the remaining battery level with 5 bars. Each bar equates to approximately 20% power level. Power mode:

• Red "S" icon: Sport mode (maximum power/speed).
• White "S" icon: Standard mode (moderate power/speed).
• No "S" icon: Speed limit mode (minimum power/speed).

Bluetooth: A blinking Bluetooth icon indicates that the vehicle is ready to connect. A solid Bluetooth icon indicates that the vehicle is connected to a mobile device.

Power button: Short press to power on. Long press to power off. When powered on, press to turn on/off the headlight. Double-press to change power mode.

Overheat tip: The thermometer icon always on indicates that the battery temperature has reached 122°F (50°C). At this point, the vehicle cannot accelerate normally and may not be charged. Do not use it until the temperature is restored to normal range.

Error display: The lit wrench icon indicates the scooter error.

Assembling Your KickScooter

1. Unfold the stem and push it until you hear a click. Flip up the folding pedal. Then unfold the kickstand to support the scooter.
   Note: Confirm that the latching axis on the folding mechanism is secured correctly.
   

2. Firmly connect the wires inside the handlebar and the stem. Slide the handlebar onto the stem. Be aware of the correct orientation.
   

3. Install six screws (two on each side) with the included hex wrench.
   

Installing a Second Battery Pack (optional)

Please use the screws provided with this product only.

1. Remove the three screws on the stem. Then remove the cover near the charge port and remove the M3 screw.
   
2. Install the rail with the M4 (10mm) screws (3 pcs), provided with this product. Please make sure it is properly fixed.
   
3. Install the external battery on the rail and fix it with the M4 (20mm) screws (2 pcs) and M3 screw (1 pcs), provided with this product. After they are properly installed, block the screw holes with the rubber stopper.
   
4. Verify that your KickScooter powers on and off.
   

For your safety, your new KickScooter is not activated and will beep occasionally after POWER ON.

Until activated, the KickScooter maintains a very low riding speed, and can not perform with full function. Install the Segway-Ninebot App on your mobile device (with Bluetooth 4.0 and above), connect to the KickScooter with Bluetooth, and follow the App instructions to activate your KickScooter and enjoy the full performance.

Scan the QR code to download the App (iOS 9.0 and above, Android™ 4.3 and above).

Segway-Ninebot App

1. Install the Segway-Ninebot App and register/login.
   
2. Power on the KickScooter. A blinking Bluetooth icon indicates the KickScooter is ready to connect.
   
3. Click "Vehicle"→"Search vehicle" to connect to your KickScooter.
   The KickScooter will beep when it has successfully connected.. The Bluetooth icon will stop blinking and remain illuminated.
   
4. Follow the App instructions to activate the KickScooter and learn how to ride safely.
   You can now start to use your KickScooter, check the status with the App, and interact with other users. Have fun!

Charging

Charging steps:

1. Open the charge port cover.
   
2. Insert the charge plug.
   
3. Close the charge port cover when finished.
   

Do not connect the charger if the charge port or charge cable is wet. Do not charge or use your battery if it is damaged or see trace of water.

Your KickScooter is fully charged when the LED on the charger changes from red (charging) to green (trickle charge). Close the charge port cover when not charging.

Learning to Ride

Wear an approved helmet and other protective gear to minimize any possible injury.

2. Stand on the foot deck with one foot and push off with another foot to start gliding.
   
3. Put your other foot on the foot deck to keep both feet stable. Press the throttle to speed up when you are balanced.
   Note: For your safety, the motor will not engage until the scooter reachs 2.5 mph (4 km/h).
   
4. Slow down by releasing the throttle. Squeeze the electronic brake and stamp the rear fender with foot at the same time for a sudden brake.
   
5. To turn, shift your body and turn the handlebar slightly.
   

When braking rapidly, you risk serious injury due to loss of traction and falls. Maintain a moderate speed and look out for potential hazards.

Warnings

Failure to follow these instructions could lead to serious injury.

DO NOT ride the scooter in the rain.

Keep your speed between 3.1–6.2 mph (5–10 km/h) when you ride through speed bumps, elevator door stills, bumpy roads or other uneven surfaces. Slightly bend your knee to better adjust mentioned surfaces.

Watch your head when passing through doorways.

Watch your speed when traveling downhill. Use both brakes together when traveling at high speed.

DO NOT press the throttle when walking with the scooter.

Avoid contacting obstacles with the tire/wheel.

DO NOT carry heavy objects on the handlebar.

DO NOT ride the scooter with only one foot.

DO NOT ride on public roads, motorways, or highways.

DO NOT rotate the handlebar violently while driving at high speed.

Do not ride through puddles or any other (water) obstacles. In such a case please lower your speed and bypass the obstacle.

The KickScooter is for one rider only. Do not ride with another person. Do not carry a child.

DO NOT step on the folding pedal while riding.

DO NOT touch the hub motor after riding because it can get hot.

DO NOT take your hands off the handlebar while riding. Do not ride with one hand only.

DO NOT ride up and down stairs or jump over obstacles.

Folding and Carrying

Step on the folding pedal while pushing the handlebar forward slightly.

Then fold the handlebar down until it locks into the rear fender.

When your KickScooter is folded up, simply lift it by the stem to carry.

Maintenance

Cleaning and Storage

Use a soft, wet cloth to wipe the mainframe clean. Hard to remove dirt can be scrubbed with a toothbrush and toothpaste, then cleaned with a soft, wet cloth.

NOTE
Do not wash your KickScooter with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of your KickScooter. Do not wash your KickScooter with a power washer or hose.

Make sure the KickScooter is powered OFF, the charging cable is unplugged, and the rubber cap on the charge port is tightly sealed before cleaning; otherwise you may damage the electronic components.

Store your KickScooter in a cool, dry place. Do not store it outdoors for extended periods of time. Exposure to sunlight and temperature extremes (both hot and cold) will accelerate the aging process of the plastic components and may reduce battery life.

Maintenance and removal of the battery

Do not remove the battery. Removing the battery is complicated and can alter the operation of the machine: You can contact an authorized repairer if the product is still guaranteed. If the product is not guaranteed you can contact any specialized repairer of your choice. You can ask for the list of the authorized repairers to the customer service available at www.segway.com. For any further question, you can contact the customer service available at www.segway.com.

Do not store or charge the battery at temperatures outside the stated limits (see Specifications). Do not puncture the battery. Refer to your local laws and regulations regarding battery recycling and/or disposal. A well maintained battery can perform well even after many miles of riding. Charge the battery after each ride and avoid draining the battery completely. When used at room temperature (70°F [22°C]) the battery range and performance is at its best; whereas using it at temperatures below 32°F (0°C) can decrease range and performance. Typically, at -4°F (-20°C) range can be half that of the same battery at 70°F (22°C). Battery range will recover when temperature rises. More details are available in the App.

Replace the Tires

Tires supplied with the product are to be mounted on the wheel by a professional repairer. Removing the wheels is complicated and incorrect assembly can lead to instability and malfunctions:

• Please contact an authorized repairer if the product is still under manufacturer guarantee. You can ask for the list of the authorized repairers to the customer service available at www.segway.com.
• If the product is no longer under guaranteed you can contact any specialized repairer of your choice.
• Should you have questions, you can contact customer service available at www.segway.com.

NOTE
Typically, a fully charged battery should retain charge for 120-180 days in Standby Mode. A low-power battery should retain charge for 30-60 days in Standby Mode. Remember to charge the battery after each use. Completely draining the battery may cause permanent damage to the battery. Electronics inside the battery record the charge-discharge condition of the battery; damage caused by over-discharge or under-discharge will not be covered by the Limited Warranty.

Do not charge or use your battery if it is damaged or see trace of water. Do not attempt to disassemble the battery. Risk of fire. No user serviceable parts.

Do not ride when the ambient temperature is outside the machine operation temperature (see Specifications) because low/high temperature will limit the maximum power/torque. Doing so could cause personal injury or property damage due to slips or falls.

Others

The external flexible cable of this transformer cannot be replaced; if the cord is damaged, the transformer must be discarded and replaced by a new one. Should you have questions, you can contact customer service available at www.segway.com.

In case of accident or breakdown: Please contact an authorized repairer if the product is still under guarantee. If not, you can contact any specialized repairer of your choice. You can ask for the list of the authorized repairers to the customer service available at www.segway.com. For any question, please contact customer service available at www.segway.com.

Efforts have been made to simplify wording in the user manual for users. Where an action appears too complicated for a user, he is advised to contact an authorized or a specialized repairer or customer service.

Specifications

	Item	E22E/E22D	E22
Dimensions	Length x Width x Height	43.7 × 16.5 × 44.1 in (111 × 42 × 112 cm)	42.9 × 16.5 × 44.1 in (109 × 42 × 112 cm)
	folded: Length x Width x Height	44.9 × 16.5 × 14.2 in (114 × 42 × 36 cm)	44.5 × 16.5 × 14.2 in (113 × 42 × 36 cm)
Weight	Net Weight	Approx. 29.8 lbs (13.5kg)
Rider	Payload	55–220 lbs (25–100 kg)
	Recommended Age	14+ years
	Required Height	3'11"–6'6" (120–200 cm)
Parameters	Max. Speed	12.4 mph (20 km/h)
	Typical Range [1]	13.7 miles (22 km)
	Max. Slope	15%
	Traversable Terrain	asphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
	Operating Temperature	14–104°F (-10–40°C)
	Storage Temperature	-4–122°F (-20–50°C)
	IP Rating	IPX4
	Duration of Charging	Approx. 3.5 h
Battery	Nominal Voltage	36 V
	Max. Charging Voltage	42 V
	Charging Temperature	32–104°F (0–40°C)
	Nominal Capacity	184 Wh
	Battery Management System	Over-heating, short circuit, over-current, over-discharge and over-charge protection
	Number of Batteries [2]	1
Motor	Nominal Power	300 W, 0.3 kW
Charger	Output Power	71 W, 0.071 kW
	Input Voltage	100–240 V~
	Output Voltage	42 V
	Output Current	1.7 A
Features	Brake Light	LED rear light
	Riding Modes	Speed limit mode, Standard mode and Sport mode
Tire	Tires	Material: non-pneumatic tires. synthetic rubber. Size: 9 inches

[1] Typical Range: tested while riding under full power, 165 lbs (75 kg) load, 77°F (25°C), 60% of max. speed on average on pavement.

* Some of the factors that affect range include: speed, number of starts and stops, ambient temperature, etc.

[2] All KickScooter models could install the second battery. Some of the parameters would change in this case.

	Item	E25D	E25E	E25A
Dimensions	Length x Width x Height	45.7 × 16.5 × 46.1 in (116 × 42 × 117 cm)
	folded: Length x Width x Height	46.9 × 16.5 × 14.2 in (119 × 42 × 36 cm)
Weight	Net Weight	31.5 lbs (14.3 kg)
Rider	Payload	55–220 lbs (25–100 kg)
	Recommended Age	14+ years
	Required Height	3'11"–6'6" (120–200 cm)
Parameters	Max. Speed	12.4 mph (20 km/h)	15.5 mph (25 km/h)	17.4 mph (28 km/h)
	Typical Range [1]	15.5 miles (25 km)
	Max. Slope	15%
	Traversable Terrain	asphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
	Operating Temperature	14–104°F (-10–40°C)
	Storage Temperature	-4–122°F (-20–50°C)
	IP Rating	IPX4
	Duration of Charging	Approx. 4 h
Battery	Nominal Voltage	36 V
	Max. Charging Voltage	42 V
	Charging Temperature	32–104°F (0–40°C)
	Nominal Energy	215 Wh
	Nominal Capacity	5960 mAh
	Battery Management System	Over-heating, short circuit, over-current, over-discharge and over-charge protection
	Number of Batteries [2]	1
Motor	Nominal Power	300 W, 0.3 kW
Charger	Output Power	71 W, 0.071 kW
	Input Voltage	100–240 V~
	Output Voltage	42 V
	Output Current	1.7 A
Features	Brake Light	LED rear light
	Shock Absorber	Front
	Riding Modes	Speed limit mode, Standard mode and Sport mode
	Ambient Light	/	Customizable colour	Customizable colour
Tire	Tires	Material: non-pneumatic tires. synthetic rubber. Size: 9 inches

[1] Typical Range: tested while riding under full power, 165 lbs (75 kg) load, 77°F (25°C), 60% of max. speed on average on pavement.

* Some of the factors that affect range include: speed, number of starts and stops, ambient temperature, etc.

[2] All KickScooter models could install the second battery. Some of the parameters would change in this case.

	Item	E45	E45D	E45E
Dimensions	Length x Width x Height	45.7 × 16.5 × 46.1 in (116 × 42 × 117 cm)
	folded: Length x Width x Height	46.9 × 16.5 × 14.2 in (119 × 42 × 36 cm)
Weight	Net Weight	33.1 lbs (15.0 kg)
Rider	Payload	55–220 lbs (25–100 kg)
	Recommended Age	14+ years
	Required Height	3'11"–6'6" (120–200 cm)
Parameters	Max. Speed	18.6 mph (30 km/h)	12.4 mph (20 km/h)	15.5 mph (25 km/h)
	Typical Range [1]	28.0 miles (45 km)
	Max. Slope	20%
	Traversable Terrain	asphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
	Operating Temperature	14–104°F (-10–40°C)
	Storage Temperature	-4–122°F (-20–50°C)
	IP Rating	IPX4
	Duration of Charging	Approx. 7.5 h
Battery	Nominal Voltage	36 V
	Max. Charging Voltage	42 V
	Charging Temperature	32–104°F (0–40°C)
	Nominal Energy	368 Wh
	Nominal Capacity	10.2 Ah
	Battery Management System	Over-heating, short circuit, over-current, over-discharge and over-charge protection
	Number of Batteries	2
Motor	Nominal Power	300 W, 0.3 kW
Charger	Output Power	71 W, 0.071 kW
	Input Voltage	100–240 V~
	Output Voltage	42 V
	Output Current	1.7 A
Features	Brake Light	LED rear light
	Shock Absorber	Front
	Riding Modes	Speed limit mode, Standard mode and Sport mode
	Ambient light	Customizable colour	/	Customizable colour
Tire	Tires	Material: non-pneumatic tires. synthetic rubber. Size: 9 inches

[1] Typical Range: tested while riding under full power, 165 lbs (75 kg) load, 77°F (25°C), 60% of max. speed on average on pavement.

* Some of the factors that affect range include: speed, number of starts and stops, ambient temperature, etc.

Contacts

Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your KickScooter.

Americas:
Segway Inc.
14 Technology Drive, Bedford, NH 03110, USA
Tel: 1-603-222-6000
Fax: 1-603-222-6001
Toll Free: 1-866-473-4929

E-mail Sales: customeroperation@segway.com
E-mail Service: technicalsupport@segway.com
Website: www.segway.com

Europe, Middle East and Africa:
Segway Europe B.V.
Hogehilweg 8, 1101CC Amsterdam, The Netherlands

Website: www.segway.com

Have your KickScooter serial number on hand when contacting Segway.

You can find your serial number on the underside of your KickScooter or Basic Information in the Segway-Ninebot App.

Riding Safety

1. The KickScooter is a recreational product. Before mastering riding skills, you need to practice. Neither Ninebot Inc. (means Ninebot (Beijing) Tech Co., Ltd. and its subsidiaries and affiliates) nor Segway Inc. is responsible for any injuries or damage caused by a rider's inexperience or failure to follow the instructions in this document.
2. Please understand that you can reduce the risk by following all the instructions and warnings in this manual, but you cannot eliminate all the risks. Remember that whenever you ride the KickScooter you risk injury from loss of control, collisions, and falls. When entering into public spaces always comply with the local laws and regulations. As with other vehicles, faster speeds require longer braking distance. Sudden braking on low traction surfaces could lead to wheel slip, or falls. Be cautious and always keep a safe distance between you and other people or vehicles when riding. Be alert and slow down when entering unfamiliar areas.
3. Always wear a helmet when riding. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place, and provides protection for the back of your head.
4. Do not attempt your first ride in any area where you might encounter children, pedestrians, pets, vehicles, bicycles, or other obstacles and potential hazards.
5. Respect pedestrians by always yielding the right of way. Pass on the left whenever possible. When approaching a pedestrian from the front, stay to the right and slow down. Avoid startling pedestrians. When approaching from behind, announce yourself and slow down to walking speed when passing. Please obey local traffic laws and regulations if situation is different.
6. In places without laws, comply with the safety guidelines outlined in this manual. Neither Ninebot Inc. nor Segway Inc. is responsible for any property damage, personal injury/death, accidents, or legal disputes caused by violations of the safety instructions.
7. Do not allow anyone to ride your KickScooter on his/her own unless they have carefully read this manual and followed the New Rider Tutorial in the App. The safety of new riders is your responsibility. Assist new riders until they are comfortable with the basic operation of the KickScooter. Make sure each new rider wears a helmet and other protective gear.
8. Before each ride check for loose fasteners and damaged components. If the KickScooter makes abnormal sounds or signals an alarm, immediately stop riding. Diagnose your KickScooter via the Segway-Ninebot App and call your dealer/distributor for service.
9. Be alert! Scan both far ahead and in front of your KickScooter — your eyes are your best tool for safely avoiding obstacles and low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).
10. To reduce risk of injury, you must read and follow all "CAUTION" and "WARNING" notices in this document. Do not ride at an unsafe speed. Under no circumstance should you ride on roads with motor vehicles. The manufacturer recommends riders be 14+ years old. Always follow these safety instructions: