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Troubleshooting
Internet Related Problems
Symptoms
I cannot access the Internet at
all.
The download or upload speed
is very slow.
I cannot visit the 5G CPE web
page.
I cannot establish the Wi-Fi
connection between my device
and the client.
Possible Problems / Solutions
•
Please check your configuration settings.
•
Please wait 1~ 2 minutes for the device to
initialize.
•
Check your network indicators.
The speed is dependent on signal strength. Check
your signal strength and network type.
•
Enter the correct IP address. You can view
the label on your device to get the default IP
address.
•
Only use one network adapter in your PC.
•
Do not use any proxy server.
•
Make sure the Wi-Fi function is active.
•
Refresh network list and select the correct
SSID.
•
Check the IP address to make sure your client
can obtain an IP address automatically in the
Internet protocol (TCP/IP) properties.
•
Type the correct network key (Wi-Fi password)
when you connect to the device.
12
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Do you have a question about the MC888A Ultra and is the answer not in the manual?
Questions and answers
Hi, i recently got the ZTE MC888 Ultra 5G router and all my devices connects to the wifi and internet but theres something wrong and i cant figure it out. I cant visit some links on google it is as if theres no internet. Also on my Xbox Series S i can connect to the WIFI but it doesnt allow me to play online, it says NAT: Strict and UPnP unsuccessfull even though i have activated UPnP in the router settings.
To fix internet connectivity issues and NAT type problems on the ZTE MC888A Ultra 5G router, try the following steps:
1. Check Signal Strength: Ensure your device has a strong signal. Poor signal strength can cause slow speeds and connectivity issues.
2. Restart the Router: Power off the router, wait a few minutes, and turn it back on.
3. Verify Network Type: Make sure your router is connected to the correct network type (4G/5G).
4. Check IP Address Settings: Ensure your client device is obtaining an IP address automatically in the Internet Protocol (TCP/IP) settings.
5. Disable Proxy Servers: Avoid using any proxy servers in your network settings.
6. Correct Wi-Fi Settings:
- Ensure Wi-Fi is enabled on the router.
- Refresh the network list and connect to the correct SSID.
- Enter the correct Wi-Fi password from the device label.
7. Fix NAT Type Issues:
- Log into the router’s web interface using its default IP address (found on the device label).
- Enable UPnP (Universal Plug and Play) in the router settings.
- If needed, manually configure port forwarding for specific applications.
8. Factory Reset: If issues persist, reset the router to factory settings and reconfigure it.
If the problem continues, contact ZTE support.
This answer is automatically generated