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Frequently asked questions
Program cancellation and error message
Problem
Drainage fault. Clean
drain filter and pump.
Check the drain
hose.
Water intake fault.
Open the water sup-
ply.
Waterproof system
activated.
Disinfection temper-
ature not reached
Fault F. If restart
fails, contact Ser-
vice.
58
Possible cause and solution
The drain is blocked or restricted.
The drain hose has been fixed too high.
Clean the drain filter and the drain pump.
The maximum drain height is 3' 3 3/8" (1 m).
The water intake is blocked or restricted.
Check whether the water supply is turned on prop-
erly.
Check whether the intake hose is kinked.
The water pressure is too low.
Switch on the
water pressure" under "Supervisor level").
The filters in the water intake are blocked.
Clean the filters (see "Cleaning the filters" under
"Cleaning and care").
The water protection system has reacted.
Turn off the water supply.
Contact Technical Service.
The required temperature was not reached during the
disinfection program.
The washing machine has not carried out the dis-
infection cycle correctly.
Start the program again.
There is a fault.
Disconnect the washing machine from the power
supply.
Wait at least 2 minutes before reconnecting the
washing machine to the power supply.
Switch the washing machine on again.
Start the program again.
If the fault message appears again, contact Tech-
nical Service.
Low water pressure
setting (see "Low
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