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Frequently asked questions
Many malfunctions and faults that can occur in daily operation can be easily reme-
died. You can save time and money in many cases, as you do not need to contact
Miele Customer Service. Information to help you rectify faults yourself can be
found at www.miele.com/service. The following tables are designed to help you to
find the cause of a malfunction or a fault and to resolve it.
Messages in the display
Problem
will flash alternately
with in the timer dis-
play and a tone will
sound.
After the cooktop has
been switched on, or af-
ter touching a sensor
control, appears in
the timer display for a
few seconds.
After the cooktop has
been switched on,
appears briefly in the
timer display. The cook-
ing zones do not heat
up.
The cooktop has
switched off automati-
cally. When the element
is switched back on,
appears above the
On/Off sensor control.
will flash alternately
with in the timer
display.
60
Possible cause and solution
The cooktop is incorrectly connected.
Disconnect the cooktop from the electrical power
supply.
Contact Customer Service. The cooktop must be
connected to the power supply according to the
wiring diagram.
The system lock is activated.
Deactivate the system lock (see "Operation – De-
activating the system lock").
The safety lock is activated.
Deactivate the safety lock (see "Operation – Deac-
tivating the safety lock").
The cooktop is in demo mode.
Press the 0 sensor control on any numerical dis-
play.
Then touch the and sensor controls at the
same time until flashes alternately with in
the timer display.
One or more of the sensor controls are covered, e.g.,
by finger contact, food boiling over, or an object.
Clean off any soiling and/or remove the object (see
"Overview – Safety shut-off").
Overheating protection has been triggered.
Allow the cooktop to cool down.
Rectify the causes of the overheating (see "Over-
view – Overheating protection").
Check that the cooktop works.
If this fault message continues to appear in the
display, contact Miele Customer Service.
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