Frequently Asked Questions - Miele KM 3010 Operating And Installation Instructions

Frequently asked questions

Many malfunctions and faults that can occur in daily operation can be easily reme-
died. You can save time and money in many cases, as you do not need to contact
Miele Customer Service.
Information to help you rectify faults yourself can be found at www.miele.com/ser-
vice.
The following tables are designed to help you to find the cause of a malfunction or
a fault and to resolve it.
Problem
The burners do not ig-
nite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
The burner does not
light after several at-
tempts.
The gas flame goes out
after being lit.
30
Possible cause and solution
There may be air in the gas line.
 Try to light the burner again, making several at-
tempts if necessary.
There is a technical fault.
 Turn all the knobs clockwise to  burner off and
disconnect cooktop from the power supply for a
few seconds.
The burner is not properly assembled.
 Assemble the burner correctly.
The gas shut-off valve is closed.
 Open the gas shut-off valve.
The burner is wet and/or dirty.
 Clean and dry the burner.
The flame holes are clogged and/or wet.
 Clean and dry the flame holes.
The flames do not touch the thermocouple and the
burner does not get hot enough:
The burner parts are not positioned correctly.
 Assemble the burner components correctly.
The ignition safety device is dirty.
 Remove any dirt or grime.