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16. Troubleshooting
This is a para in the topic template.
Solving common problems
The table below gives information on how to proceed when an error occurs.
Status / Error condition
UPS Unit LED blinks red
UPS Unit will not power down
Incorrect behavior and/or data in
Web app after upgrading firmware
Recorder unit is not visible in
Windows Explorer of a connected
PC and it is not possible to access
recording files
User Manual Simcenter SCADAS RS system, Simcenter Testlab
© 2023 Siemens
Possible cause(s)
Mains power lost
Power buffer defective
Power buffer weak
Power buffer partially charged
Fault condition
Microprocessor defective
Communication disrupted
Browser cache still holds old data
Static IP is set outside of the host IP
network range
PC is installed with a Windows
version older than Windows 7
Samba server is not discovered by
WSDiscovery
WS-Discovery is not enabled on
Windows PC
Samba server is not discovered by
WSDDiscovery
Possible solution(s)
Check circuit breaker
Check DC power source
Check power cord
Check cabling
Check power buffer
Check DC power source
Check cabling
Push the ON/OFF button for
more than 10 seconds
Windows: Ctrl + F5
Mac/Apple: Apple + R or
Command + R
Linux: F5
Connect through Wi-Fi
interface and change static
IP setting, or change host IP
network range and change
static IP setting
Windows versions prior to
Windows 7 will not be able to
connect
Refresh explorer window (F5)
Enable WS-Discovery. Contact
your local IT department
"\\A.B.C.D" in the windows
search box, where A.B.C.D is
the REC Unit HOST port IP
address.
16-1
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