Dover markem-image SmartDate X65 User Manual
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Dover markem-image SmartDate X65 User Manual

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Summary of Contents for Dover markem-image SmartDate X65

  • Page 1 User Manual...

  • Page 2: Table Of Contents

    Contents General „ Introduction „ Copyright Notice „ Contact „ Related Documentation „ Serial Number Information Controller Printer Cassette Description „ Overview „ Model Options Main Components Optional Components „ Printing Styles Intermittent Continuous Installation „ Controller and Printer Connection Connection Panels Cables Connecting the Controller...
  • Page 3 Contents „ Date Settings „ Time Settings Daylight Saving Time „ Power saving Starting power saving Stopping power saving „ Screen Types Menus Settings Drop-Down List Numeric Keypad Alphanumeric Keypad Diagnostics and Reports Faults Warnings Other Screens „ Dead Dot Display Data Management „...
  • Page 4 Contents Creating a User Profile Cloning an Existing Operator or Supervisor Profile Deleting a Profile „ Consumables „ Information Panel „ Printer Type „ Printing Modes High Pack Rate High Speed Digital Ribbon Save (DRS) „ Ribbon Save Modes „ Relative Motion Printing „...
  • Page 5 Contents „ Reconnecting a Broken Ribbon „ Adjusting the Print Dead Dot Detection „ Test Print „ Cleaning the Printhead „ Editing Jobs at the User Interface Currently Selected Job Jobs in the Database „ MI Sigma Monitoring Information „ Information Screens System Counts Statistics...
  • Page 6 Contents Removing the worn printhead (Shuttled Printer) Fitting the New Printhead (Shuttled Printer) Removing the damaged printhead (128 mm Printer) Fitting the New Printhead (128 mm Printer) Technical Specifications „ Machine Specification SmartDate X65 SmartDate X65c - Intermittent Mode SmartDate X65c - Continuous Mode SmartDate X65s SmartDate X65c128 - Intermittent Mode SmartDate X65c128 - Continuous Mode...

  • Page 7: X84; Introduction

    General „ Introduction This manual, along with the SmartDate X65 Instruction Guide, explains how to safely operate your SmartDate X65 printer. The manual, along with related documentation is available in various languages from the Markem-Imaje website. https://www.markem-imaje.com/services-support/support/downloads „ Copyright Notice Original Copyright ©...

  • Page 8: X84; Serial Number Information

    General „ Related Documentation Below is a list of documents in the SmartDate X65 related documentation set. SmartDate X65 - Safety and Important Information Guide SmartDate X65 - Instruction Guide SmartDate X65 - Technical Manual „ Serial Number Information † Controller The controller serial number and ‘Markem-Imaje’...

  • Page 9: Description

    Description „ Overview SmartDate X65 is a small, easy to use Thermal Transfer Overprinter (TTO) consisting of a printer, a ribbon cassette and a control device housing an operator interface control panel. The printer can print batch codes, best before dates, graphics and other variable information directly onto packaging, substrate and other materials.
  • Page 10 Description † Main Components The main components of the SmartDate X65 are: Printer body Containing the drive system Controller and thermal transfer Containing the main operation printhead PCBs and capacitive touchscreen user interface Ribbon cassette Containing ribbon supply and waste take up spools †...

  • Page 11: X84; Printing Styles

    Description „ Printing Styles † Intermittent In this mode the SmartDate X65 is designed to print onto stationary substrate materials. The material is held stationary for printing and after the print is completed, the material is indexed to the next printing position. •...

  • Page 12: Installation

    Installation „ Controller and Printer Connection † Connection Panels The connection panels are shown below. The connectors used will depend on the printer type and configuration. Controller 1. Printer Power and Signals 2. I/O 3. RS232 Comms. 4. USB ‘A’ 5.
  • Page 13 Installation † Cables Mains Power Printer Power and Signal Available in 1,2,5 and 10 meter Provides mains power to the lengths, the cable provides Provides connection between the Controller connection between the Printer and Controller and host system signals Controller RS232 Comms.
  • Page 14 Installation Power and Signal Cable Connect the power and signal cable to the Controller, making sure the securing fasteners are tightened Connect the cable providing signals from the host machine to the I/O connector RS232 Comms If required, connect the RS232 comms. cable to the controller Network If required, connect the network comms.
  • Page 15 Installation † Connecting the Printer Power and Signal Cable Connect the other end of the power and signal cable to the printer, making sure the securing fasteners are tightened Encoder Connect the encoder to the printer if required Connect the air supply to the printer and turn on the air supply.

  • Page 16: X84; Powering The System

    Installation „ Powering the system Press the on/off switch to ‘I’ to start the system After a few seconds, the Controller displays the start-up screen. Information Please Wait... 10099206-AA...

  • Page 17: Interface

    Interface „ Profiles Depending on the profile previously used, the user interface may display the ‘Select Profile’ screen at start-up. By default, three preconfigured profiles are available. These profiles can be customized and added to as required. Select Profile Administrator Operator Supervisor The default profiles are defined below.

  • Page 18: X84; The 'Home' Screen

    Interface „ The ‘Home’ Screen After ribbon calibration has been completed and if no faults or warnings are detected, the ‘Home’ screen is displayed. The screen provides information about the currently selected job, provides real-time information about the printer status and access to the SmartDate X65 system settings. System Date/Time Selected job User Profile...

  • Page 19: X84; Printer Status

    Interface „ Printer Status The printer status is indicated at the top of the screen and whether the printer is currently running by the colour of the screen background. Name Description The ribbon is calibrated and the printer is ready for production by Idle pressing ‘Start’...
  • Page 20 Interface A red background indicates the printer is not working as a fault condition has been detected. Press to see information about the detected fault. 15/10/2020 Aborted Administrator 11:56 default job Start Select Job Use By 19th May 2022 Adjust Total print count 5904 Batch print count...

  • Page 21: X84; Language Settings

    Interface „ Language Settings To change the user interface language. Select ‘Tools’ from the ‘Home’ screen, followed by: Tools Select Profile Data Management Information Maintenance Settings Help Settings Printer External Interfaces Printer Printing Display Controller Interface Ribbon Date/Time Profiles Languages Contact your Markem-Imaje representative or distributor for a list of available languages 10099206-AA...

  • Page 22: X84; Date Settings

    Interface „ Date Settings Press the Time/Date display to make changes to the internal clock. 15/10/2020 Idle Administrator 11:56 default job Start Select Job Use By 19th May 2022 Adjust Total print count 5904 Batch print count Packed in UK Tools Current Substrate Speed Instant Average Pack Rate...

  • Page 23: X84; Time Settings

    Interface „ Time Settings Press the Time/Date display to make changes to the internal clock. 15/10/2020 Idle Administrator 11:56 default job Start Select Job Use By 19th May 2022 Adjust Total print count 5904 Batch print count Packed in UK Tools Current Substrate Speed Instant Average Pack Rate...

  • Page 24: Daylight Saving Time

    Interface † Daylight Saving Time Daylight saving time (DST) is not automatically applied. If the system clock is not adjusted by a host system, for example CoLOS, the internal clock must be adjusted manually each time DST changes. „ Power saving Power save mode is used to reduce the power consumed by the system by up to 50%.

  • Page 25: X84; Screen Types

    Interface „ Screen Types † Menus Used to navigate to the various ‘Settings’ and ‘Information’ screens. Press the menu item button to navigate the menu pages. Depending on the current user profile, not all menu items are displayed. Tools Information Select Profile Data Management Settings...
  • Page 26 Interface † Drop-Down List For some settings, a list of options will appear. Ribbon Save Mode indicates the currently set value No Ribbon Save Interlaced The blue border indicates the current Radial Mode 1 selection Radial Mode 2 Radial-Interlaced Whitespace Choose the required setting followed by .
  • Page 27 Interface † Alphanumeric Keypad For settings that require text input, the keypad will be displayed automatically. Enter the required text followed by the button Line 1 Used to access the extended Latin character set Switches between upper and lower case Used to access symbols Selects Arabic, Cyrillic and Chinese (Pin Yin) keypads...
  • Page 28 Interface † Faults A fault screen is displayed if a problem occurs that has stopped the printer from printing and requires immediate attention. If more detailed information about the fault is available, it can be accessed by pressing 1300 Cassette Open Help Exit †...

  • Page 29: X84; Dead Dot Display

    Interface † Other Screens There are a number of other screens that may occasionally appear. Generally they are designed to give advice or confirm an action. This example is displayed after a new ribbon is loaded. New Ribbon Detected Please confirm or amend the ribbon settings: Grade: Xtra 3520 Colour: Black Width: 53mm...

  • Page 30: Data Management

    Data Management „ Overview Job, settings and other files are managed from the ‘Data Management’ screen where files can be saved to and retrieved from a USB memory stick. Smartdate X65 is compatible with many brand types. However, where the USB memory stick is intended to be permanently installed on a controller with the IP45 kit fitted, the memory stick must be shorter than 100mm in length.

  • Page 31: Data Management Screen

    Data Management Selecting one of the options provides access to the specified file types which can be uploaded from, or downloaded to the USB memory stick. The specified file type can also be deleted from the controller’s local memory. The following examples demonstrate the transferring of job files. The process for transferring other file types follows the same process.

  • Page 32: Transfer To Usb

    Data Management † Transfer to USB To transfer job files to the USB memory stick from the printer’s local memory, press the ‘Transfer to USB’ button. Tools > Data Management > Job > Transfer to USB Transfer to USB Delete Transfer from USB The files available on the USB memory stick are displayed.
  • Page 33 Data Management † Delete To delete job files from the printer’s local memory, press the ‘Delete’ button. Tools > Data Management > Job > Delete Transfer to USB Transfer from USB Delete Files available in the printer’s local memory are displayed. Select the files to be transferred, can be used to select/deslect the complete list.

  • Page 34: Job Selection

    Job selection „ Job Selection † Default Job The default job allows up to four lines of fixed text to be entered to produce a basic text layout. It is not possible to use Time/Date, logos or calculated fields when using the default job. Select ‘default job’...
  • Page 35 Job selection Enter the field data and press BEST BEFORE Repeat the process for the remaining fields to be populated. default job Field1 BEST BEFORE BEST BEFORE 21 JUL 2021 Field2 21 JUL 2021 Produced in Portugal Field3 Produced in Field4 Portugal Modify...
  • Page 36 Job selection † Database Jobs can be stored in the local controller job database, on a USB memory stick or alternatively on a host system for example, CoLOS. Press ‘Select Job’ on the ‘Home’ screen to display a list of available jobs. 15/10/2020 Idle Administrator...

  • Page 37: X84; Job Set-Up

    Job selection An error message will be displayed if memory stick device is not inserted or cannot be read. A similar message is displayed if the job is unavailable on the host system. Information Could not retrieve jobs from host „...
  • Page 38 Job selection Enter the field data for each line of text and press to confirm. BEST BEFORE When all the required fields are populated, press to complete the job selection. job 2 Field1 BEST BEFORE BEST BEFORE 21 JUL 2021 Field2 21 JUL 2021 Produced in...

  • Page 39: X84; Master-Slave

    Job selection † Prompted Date Entry The following screen is used to enter a fixed offset date at job selection which does not update until the job is reselected. Use the keys to adjust the date offset. Press when complete. BBE1 July 2021 The following screen is used to enter a fixed offset date at job selection which updates...

  • Page 40: Printer Configuration

    Printer configuration „ User Profiles Three preconfigured user profiles are available, each user profile having access and the ability to modify a set of system and printer settings. • The default ‘Operator’ profile is limited to accessing ‘Information’, ‘Print Adjust’ and ‘Job Select’...
  • Page 41 Printer configuration If you forget the administrator password, contact your Markem-Imaje representative for help to reset it. † Changing a Password Log in to the ‘Administrator’ profile and navigate to the ‘Profiles’ page. Tools > Settings > Printer > Profiles Profiles Administrator Operator...
  • Page 42 Printer configuration † Editing an Existing User Profile Log in to the ‘Administrator’ profile and navigate to the ‘Profiles’ page. Tools > Settings > Printer > Profiles Profiles Administrator Operator Supervisor With the profile to be edited highlighted, press Note: Only ‘Operator’, ‘Supervisor’ and custom user profiles can be edited. Profiles Profile name Password...
  • Page 43 Printer configuration Set Configuration Select Job Image adjust position Image adjust darkness Image adjust rotation Test Print On/Off printer Press to select or deselect access to each setting for this user profile. Use select and deselect all available settings. Press when complete.
  • Page 44 Printer configuration Profiles Profile name Password Paulo 1234 Configuration Create the new user profile adding a password and setting the configuration as required. The profile name can be set to something meaningful. For example, an operator name. Press to make changes to the configuration settings for this user profile. Set Configuration Select Job Image adjust position...
  • Page 45 Printer configuration Select Profiles Administrator Paulo Supervisor Operator † Cloning an Existing Operator or Supervisor Profile Log in using the ‘Administrator’ profile and navigate to the ‘Profiles’ page. Highlight the profile to clone and press the key. Tools > Settings > Printer > Profiles Profiles Administrator Operator...
  • Page 46 Printer configuration Profiles Profile name Password Operator L9091 Configuration The profile name can be set to something meaningful. For example, an operator name. Press to make changes to the configuration settings for this user profile. Set Configuration Select Job Image adjust position Image adjust darkness Image adjust rotation Test Print...
  • Page 47 Printer configuration † Deleting a Profile Log in using the ‘Administrator’ profile and navigate to the ‘Profiles’ page. Tools > Settings > Printer > Profiles Profiles Administrator Jorge Operator Supervisor Highlight the profile to delete and press the key. Note: Only ‘Operator’, ‘Supervisor’ and custom user profiles can be deleted. Select Profile Administrator Operator...

  • Page 48: X84; Consumables

    Printer configuration „ Consumables This screen displays information about the installed ink ribbon and printhead and is accessed from the ‘Home’ screen by pressing the ‘Consumables’ panel. 15/10/2020 Idle Administrator 11:56 default job Start Select Job Use By 19th May 2022 Adjust Total print count 5904...

  • Page 49: X84; Information Panel

    Printer configuration „ Information Panel The ‘Information Panel’ can be configured to display any of the available printer counters and/or other statistical information By default, total and batch counts, the current substrate speed and average pack rate are displayed. 15/10/2020 Idle Administrator 11:56...
  • Page 50 Printer configuration The number of print-go signals with the current job selected that Batch Unexpected were ignored as they occurred in an unexpected time Number of prints with the current job selected that were completed Batch Low Speed using the ‘Low Speed Print’ feature Number of prints with the current job selected that were not Batch Discarded completed...

  • Page 51: X84; Printer Type

    Printer configuration „ Printer Type The SmartDate X65c printer can be used in both intermittent and continuous modes. Select the appropriate printer type for the application. Tools > Settings > Printer > Controller > Machine Machine Set-Up Machine Type Continuous Carriage Position (mm) Database Local...
  • Page 52 Printer configuration For example: Actual substrate speed is 284mm/s - Set ‘Max Substrate Speed’ to 300mm/s Tools > Settings > Printer > Printing > Print Features > Max Print Speed Max Substrate Speed 100 mm/s 200 mm/s 300 mm/s 400 mm/s 500 mm/s 600 mm/s Substrate speeds higher than the set value will result in compressed prints and frequent ribbon...
  • Page 53 Printer configuration Tools > Settings > Printer > Printing > Print Features > High Speed Threshold Print Features High Speed Threshold Max Substrate Speed 1000 mm/s Min Print Speed (mm/s) Print Mode High Speed Return Speed (mm/s) Ribbon Save Mode No Ribbon Save The default threshold of 600mm/s can also be lowered to improve print quality on difficult to print on materials.
  • Page 54 Printer configuration 1st print Ink Ribbon Used 2nd print Ink Ribbon Used 12 07 2021 12 07 2021 3rd print Ink Ribbon Used 4th print Ink Ribbon Used 12 07 2021 12 07 2021 Finer adjustment of the amount of ribbon saving applied is possible by adjusting the ‘Ribbon Save Percent (%)’...

  • Page 55: X84; Ribbon Save Modes

    Printer configuration „ Ribbon Save Modes Primarily provided to reduce ink ribbon use, ‘Ribbon Save’ modes can also be used to improve printer performance. Unless stated otherwise, all modes can be used in both Intermittent and Continuous printing. Tools > Settings > Printer > Printing > Print Features > Ribbon Save Mode Ribbon Save Mode No Ribbon Save Interlaced...
  • Page 56 Printer configuration 3rd print Ink Ribbon Used 4th print Ink Ribbon Used 12 07 2021 12 07 2021 12 07 2021 12 07 2021 12 07 2021 12 07 2021 Interlaced prints are of reduced density compared with non-interlaced prints and therefore not suitable for printing barcodes or graphics.
  • Page 57 Printer configuration Radial Ribbon Save This mode maximises the amount of ribbon used by printing each image next to the previous image until the entire ribbon width has been used. 1st print Ink Ribbon Used 2nd print Ink Ribbon Used 3rd print Ink Ribbon Used 4th print...
  • Page 58 Printer configuration Radial Mode 2 Printing starts from the home position. After the final image in the sequence has been printed, the ink ribbon is indexed forward and printing sequence continues from the last position. 12 07 2021 12 07 2021 12 07 2021 12 07 2021 12 07 2021...
  • Page 59 Printer configuration Whitespace Used to reduce ink ribbon usage where there is a large gap within a single print. 1st print Ink Ribbon Used 2nd print Ink Ribbon Used SPAIN SPAIN SPAIN 12 07 2021 12 07 2021 12 07 2021 SPAIN SPAIN 12 07 2021...
  • Page 60 Printer configuration Tools > Settings > Printer > Printing > Print Features > Print Features 12.0 Max Section Length (mm) Print Speed (mm/s) Return Speed (mm/s) Whitespace Ribbon Save Mode The SmartDate automatically calculates the maximum number of prints that can fit in to each section of ink ribbon before moving on to the next section.
  • Page 61 Printer configuration SPAIN 12 07 2021 12mm SPAIN 12 07 2021 Tools > Settings > Printer > Printing > Print Features > Print Features 12.0 Max Section Length (mm) Print Speed (mm/s) Return Speed (mm/s) Radial Whitespace Ribbon Save Mode The SmartDate automatically calculates the maximum number of prints that can fit in to each section of ink ribbon before moving on to the next section.
  • Page 62 Printer configuration 1st print Ink Ribbon Used 2nd print Ink Ribbon Used SPAIN SPAIN SPAIN SPAIN SPAIN ES12200C00 ES12200C00 ES12200C00 ES12200C00 ES12200C00 12 07 2021 12 07 2021 12 07 2021 12 07 2021 12 07 2021 3rd print Ink Ribbon Used 4th print Ink Ribbon Used SPAIN...

  • Page 63: X84; Relative Motion Printing

    Printer configuration SPAIN SPAIN SPAIN ES12200C00 ES12200C00 ES12200C00 SPAIN 12 07 2021 12mm 12 07 2021 ES12200C00 12 07 2021 12 07 2021 Number of prints possible in the print area In this example ‘Step Distance’ is 12mm and ‘Step Repeat’ is 2. „...

  • Page 64: X84; Low Speed Print Mode

    Printer configuration Max Print Speed The speed at which relative motion printing is initiated Relative Print Max Travel The maximum value the printhead can be moved to complete the current print Note: Print quality towards the end of the print may be negatively affected and the maximum amount of travel possible will depend on the print roller diameter in use.

  • Page 65: X84; Mi Sigma Monitoring

    Printer configuration Tools > Settings > Printer > Machine Setup > Machine > Machine Disabled Image Adjust Abort On Stop Disabled Prompt For Allocation Database Local Default Allocation Discard Print Time (sec) „ MI Sigma Monitoring When enabled, this feature allows the Smartdate to collect and present monitoring data about the reasons for non-productive time.

  • Page 66: X84; Settings

    Printer configuration „ Settings These screens provide access to the printer and controller settings screens. The function for each setting is provided for reference. For further information consult the SmartDate Service Manual. Tools > Settings Tools Select profile Data management Information Maintenance Help...
  • Page 67 Printer configuration Name: Relative Year Offset Allows non-Gregorian calendars to be used by specifying an Range: 0 - 3000 offset from the CE year. Default: 1 Name: Calculated Maximum Action The action to take when a counter in a job reaches its maximum Default: Reset To Start value Name: Image Refresh...
  • Page 68 Printer configuration Name: Head Out Time: The time allowed for the printhead to move from the rest position Range: 1 - 100 to print position Default: 35 Name: Image Not Ready Action The action to take if an ‘Image not Ready’ problem is detected Default: Raise Warning Name: Leading Edge Boost Adjusts the power supplied to the printhead at the start of each...
  • Page 69 Printer configuration Print Position Tools > Settings > Printer > Printing > Print Position Setting Description Name: Maximum Print Width Sets the maximum width of print. Usually used in conjunction with Range: 0 - 55 (128) Radial Ribbon Save Default: 55 (128) Name: Offset: Moves the print across the target area Range: 0 - 53...
  • Page 70 Printer configuration Info Panel Configuration Tools > Settings > Printer > Display > Info Panel Configuration Information Description The information to display in slot 1 of the information panel on the Information 1 user interface The information to display in slot 2 of the information panel on the Information 2 user interface The information to display in slot 3 of the information panel on the...
  • Page 71 Printer configuration Machine Tools > Settings > Printer > Machine Setup > Machine Setting Description Name: Image Adjust Defines whether the ‘Image Adjust’ feature is enabled in the print Default: Disabled preview screen Name: Abort On Stop Defines whether the current print should be aborted if the printer Default: Disabled stops before the print is completed Name: Prompt For Allocation...
  • Page 72 Printer configuration † Interface Date Format Tools > Settings > Printer > Date/Time > Date Format Setting Description Name: Date Format Specifies the date format displayed on the ‘Home’ screen Default: dd/MMM/yyyy Time Format Tools > Settings > Printer > Date/Time > Time Format Setting Description Name: Time Format...
  • Page 73 Printer configuration Name: Ribbon Spacer Width Used to enter an appropriate offset if ribbon spacers are used Range: 0 - 55 Default: 0 Name: Ribbon Width Defines the ribbon width being used Default: 53mm (128mm) Ribbon Monitoring Tools > Settings > Printer > Ribbon > Ribbon Monitoring Setting Description Name: Low Ribbon Action...
  • Page 74 Printer configuration Name: NGPCL Success Field Controls the content of responses when using NGPCL Default: Yes Serial Tools > Settings > External Interfaces > Network Connectivity > Serial Setting Description Name: RS232 Char Set Defines whether NGPCL commands are expected to be ASCII or Default: ASCII Unicode encoded Name: Serial Port1 Baud Rate...
  • Page 75 Printer configuration Name: Sync Settings Defines whether system settings should be synchronised during Default: Off master/slave job selection Name: Synchronise Start/Stop Defines whether Start/Stop action is synchronised with the Default: No master printer in the master/slave network Ethernet Tools > Settings > External Interfaces > Network Connectivity > Ethernet Setting Description Name: IP Configuration...
  • Page 76 Printer configuration Name: Print Signal Defines whether the system is expecting active high or active low Default: Active High print go triggers Name: Print Trigger Defines whether the print signal is from a host machine or Default: External generated internally Encoder Tools >...

  • Page 77: X84; Menu Tree

    Printer configuration „ Menu Tree The presence of a number of settings in the menu depends on whether related settings are enabled, the printer model and printing mode selected. Home Start/Stop Select Job Test Print Adjust Registration Offset Print Darkness Rotation Tools Select Profile...
  • Page 78 Printer configuration Administrator Select Profile Operator Supervisor Data Management Transfer From USB Settings Transfer To USB Calendar Delete Input/Output Font Graphics Information Job History Printer Type Printer Orientation System Printhead Technology Printhead Width End Of Ribbon Sensor Controller Software Version Controller ID Key Controller Hardware Serial # Printer Software Version...
  • Page 79 Printer configuration Batch Good Counts Batch Spoiled Batch Unexpected Batch Discarded Statistics Batch Low Speed Batch Failed Batch Smartprints Batch Verification Batch Flexible Total Good Total Spoiled Total Unexpected Total Discarded Total Low Speed Total Failed Total Smartprints Total Verification Total Flexible Ribbon Used For Current Job Consumables...
  • Page 80 Printer configuration Serial # Type Printhead Coating Printhead Resistance Printhead Manufacture Date Manufacture ID Initial Printer Serial # Initial Printer Date Final Printer Serial # Printhead Identity Final Printer Date Average Printhead Life Printhead Aging Rate Life Expectancy Printheads Considered Estimate Printhead Replacement Print Count Printhead Usage...
  • Page 81 Printer configuration Printer Display Rotation Print Preview Display Dead Dots Screen Calibration Information 1 Information 2 Information 3 Info Panel Configuration Information 4 Information 5 Screen Power Saver Timeout Duration (Seconds) Machine Setup Warnings Warning # Image Adjust Abort On Stop Machine Prompt For Allocation Database...
  • Page 82 Printer configuration Body Boost Darkness Limit Printing End Border (mm) Head Clean Ribbon Count (Ribbons) Head In Time (ms) Head Out Time (ms) Print Quality Image Not Ready Action Leading Edge Boost Missed Line Fault Threshold Print Darkness (%) Print Darkness Adjust (%) Start Border (mm) Calculated Maximum Action Image Refresh...
  • Page 83 Printer configuration Interface Date/Time Date Format Date Format Time Format Time Format Ribbon Ribbon Adv Distance (mm) Ribbon Colour Ribbon Extra Wind (mm) Ribbon Grade Ribbon Setup Ribbon Spacer Width (mm) Ribbon Width Low Ribbon Action Low Ribbon Detect Ribbon Monitoring Low Ribbon Size (m) Ribbon Break Detection Date/Time...
  • Page 84 Printer configuration Network Connectivity NGPCL Checksum Enabled Field Length Name Field Data Length NGPCL NGPCL Request Success Field RS232 Char Set Serial Serial Port1 Baud Rate Serial Port1 Function Number of Slaves Master Slave Slave 1: IP Address Slave 2: IP Address Slave 3: IP Address Slave 4: IP Address Slave 5: IP Address...
  • Page 85 Printer configuration Maintenance Diagnostics Current Substrate Speed Input 1 State Print Signal State Fault Output Output 1 External Output 2 Warning Output Replace In Ribbon Prints Remaining Ribbon Thickness Supply Diameter Takeup Diameter Ribbon Core Diameter Ribbon Supply Length Controller Temperature System Printer Temperature Total Memory...
  • Page 86 Printer configuration Manual Control Calibrate Ribbon Feed Toggle Cycle Test Toggle Printhead Prime System Toggle Printhead In/Out Fault Output Warning Output External Output 1 Output 2 System Factory Setting/Reset Firmware Upgrade Load Settings From Flash Back-Up/Restore Save Settings To Flash Clear Job Database Reset Total Counts Speed Profile Graph...

  • Page 87: X84; Starting The Printer

    Operation „ Starting the printer After the initial start-up procedure is completed, the ‘Home’ screen is displayed and if present, the ink ribbon is calibrated If no faults are detected and depending on the printer configuration, the printer status will change from ‘Resetting’...

  • Page 88: X84; Printer Status

    Operation „ Printer Status LEDs above the cassette handle indicate the status of the printer. When the printer is working normally, the the green LED is lit and the blue LED flashes in synchronisation with the printing cycle. Producing Not Producing/Fault Busy If a fault is detected, the printer will stop and the red LED is lit.

  • Page 89: X84; Removing The Ribbon Cassette

    Operation „ Removing the Ribbon Cassette Turn the locking lever counter-clockwise to the ‘Open’ position Pull the ribbon cassette towards you „ Loading a New Ribbon † Combined Cassette Load the new ribbon following the ribbon load diagram on the cassette (Right Hand cassette shown) 10099206-AA...
  • Page 90 Operation Place the new ink ribbon onto the supply shaft being careful to make sure of the correct orientation of the ink ribbon Unwind the ink ribbon around the movement sensor Continue to thread the ink ribbon around the ribbon guide and movement rollers Push the the empty take-up core onto the rewind shaft.
  • Page 91 Operation † Shuttled Cassette Load the new ribbon following the ribbon load diagram on the cassette Push the new ink ribbon onto the supply shaft being careful to make sure of the correct orientation of the ink ribbon Unwind the ink ribbon around the movement sensor and through the shuttle 10099206-AA...

  • Page 92: X84; Inserting The Ribbon Cassette

    Operation Continue to thread the ink ribbon around the ribbon guide and movement rollers Push the the empty take-up core onto the rewind shaft. Wind on a little of the ribbon until it is no longer slack „ Inserting the Ribbon Cassette Insert the ribbon cassette by aligning the guide pin and pressing the unit home.

  • Page 93: X84; Removing The Waste Ribbon

    Operation „ Removing the Waste Ribbon Remove the ribbon cassette from the printer Pull the used ribbon forward using the ribbon take up reel flange located below the ribbon Push the flange back to its original position and pull off the used ribbon Repeat for the empty supply core 10099206-AA...

  • Page 94: X84; Reconnecting A Broken Ribbon

    Operation „ Reconnecting a Broken Ribbon Remove the ribbon cassette from the printer Do not tie a knot to reconnect the ribbon Pull some of the unused ribbon from the ribbon supply and wind it onto the waste ribbon take up Turn the waste reel by hand until the ribbon is tight on the waste take-up spool 10099206-AA...

  • Page 95: X84; Adjusting The Print

    Operation „ Adjusting the Print Press ‘Adjust’ on the ‘Home’ screen to enter the print adjust menu. 15/10/2020 Idle Administrator 11:56 default job Start Select Job Use By 19th May 2022 Adjust Total print count 5904 Batch print count Packed in UK Tools Current Substrate Speed Instant Average Pack Rate...
  • Page 96 Operation † Dead Dot Detection When enabled, any failed printhead elements are displayed on the preview screen. This feature can be used to optimise the print position and avoid using elements of the printhead which cannot print. In this example, the failed printhead elements run through the preview image Print Adjust BEST BEFORE Registration...

  • Page 97: X84; Test Print

    Operation „ Test Print Press the ‘Test Print’ to make the SmartDate printer produce a test print of the currently selected job. Use this feature to check any adjustments made have had the required effect. Print Adjust BEST BEFORE Registration Offset 22 02 20 BEST BEFORE...

  • Page 98: X84; Editing Jobs At The User Interface

    Operation Use a Markem-Imaje printhead cleaning wipe to remove any residue from the printhead If necessary, also clean the peel roller „ Editing Jobs at the User Interface † Currently Selected Job When enabled in the settings, advanced print adjust allows for basic editing of the currently selected job to be performed.
  • Page 99 Operation Print Adjust BEST BEFORE Registration Offset 22 02 20 BEST BEFORE 22 02 20 BEST BEFORE 22 02 20 BEST BEFORE 22 02 20 0.0 - 75.0 0.0 - 55.0 BEST BEFORE Rotation 22 02 20 Print darkness BEST BEFORE 22 02 20 0°...
  • Page 100 Operation Confirm the prints produced are acceptable and press to continue. Adjust/Image Save image adjust changes Confirm to revert changes Confirm changes, do not save permanently Confirm changes, save permanently You are now presented with a choice of 3 options: •...
  • Page 101 Operation From the list of available jobs, select the job that you want to edit. Select Job default job job 1 job 2 job 3 job 4 job 5 Image Adjust Send to Print Press to enter the job editing screen. Image Adjust Field1 Field2...

  • Page 102: X84; Mi Sigma Monitoring

    Operation Confirm the prints produced are acceptable and press to continue. Adjust/Image Save image adjust changes Replace existing job Save as new job Discard changes You are now presented with a choice of 3 options: • Replace existing job - Overwrites the job in the local database •...
  • Page 103 Operation MI Sigma Weight-scale fault Abort On Stop Meal detector fault Regular Maintenance No Product Other Select the appriopriate response to continue. The Smartdate records the last 200 responses and uses the data to populate the MI Sigma information page. Tools >...

  • Page 104: X84; Information Screens

    Information „ Information Screens The Information screens provide details about the performance of the SmartDate X65. To enter the ‘Information’ screens, press the ‘Information’ button in the ‘Tools’ menu. Tools Select profile Data management Information Settings Maintenance Help The information contained on these screens may be useful if diagnosing faults or when requesting support from Markem-Imaje.
  • Page 105 Information † System This screen displays system information including firmware and component hardware details and serial numbers. System Printer Type Continuous Printer Orientation Left Printhead Technology Genuine Printhead Width 53mm End Of Ribbon Sensor Present Not Present Controller Software Version v30.1 Build: 98 Mar 6 2019 †...
  • Page 106 Information † Statistics Accesses the Statistics menu screen and displays the following options. Statistics Consumables Printer Production Availability PackML Consumables This screen displays statistical information about ribbon and printhead use. This information is useful for predicting future ribbon/printhead use. Consumables Ribbons used for current job Actual prints on current ribbon 5115...
  • Page 107 Information Printer Displays statistical information about printer hardware use. Printer Printheads fitted Total print cycles 8041512 Time motors on 3098 Production Displays statistical information about production rates. Production Instant Average Pack Rate Long Term Average Pack Rate Max Print Speed Average Print Speed 10099206-AA...
  • Page 108 Information Availability Displays statistical information about the length of time the printer is available but not printing and is not in a fault condition. Availability Currently: Available Today: 95.9% Available 94.5% Including Cassette Change Lifetime: 64.7% Available 61.0% Including Casette Change Measured over: 769 Days Availability History...
  • Page 109 Information † Printhead Displays information about the printhead and its usage. Printhead Printhead Usage Dot Check History Printhead Identity Life Expectancy Firmware History Printhead Identity Displays hardware information about the printhead. 85-00656 Serial # Type KCE BH 32mm Printhead Coating Standard Printhead Resistance 1160...
  • Page 110 Information Printhead Life Expectancy Displays usage information about the printer’s printhead use. Printhead Life Expectancy Average Printhead Life Printhead aging rate Printheads considered Estimate Printhead Replacement Date Unknown Printhead Usage Displays usage information about the current printhead. Printhead Usage 00:01:17 Execute 02:21:12 Idle...
  • Page 111 Information Dot Check History Displays information about failed printing elements on the printhead. Dot Check History Dead Dots:2 07/11/2019 Ribbon Width:30 Ribbon Width:30 Dead Dots:4 10/11/2019 Dead Dots:5 Ribbon Width:30 14/11/2019 Dead Dots:6 Ribbon Width:30 15/11/2019 Ribbon Width:13 Dead Dots:7 16/11/2019 Dead Dots:8 Ribbon Width:13...
  • Page 112 Information MI Sigma Displays user-generated efficiency information about the causes of the printer not being in production because of a fault condition. MI Sigma 10099206-AA...

  • Page 113: Troubleshooting

    Troubleshooting „ Controller Issues Problem Possible Cause and Action Check the power lead is securely connected to the mains input plug on the controller. If the mains lead is connected to a mains socket outlet, check this too The mains fuse protecting the controller is located on the mains input socket.
  • Page 114 Troubleshooting Check the print signal is connected and providing a print trigger. Use the system diagnostics screen to monitor the print signal Check the ink ribbon is installed correctly. SmartDate X65 uses inside Printer is not printing wound ribbon Continuous mode only: Check the encoder is connected and providing a valid signal.

  • Page 115: Print Quality

    Troubleshooting Truncated print The image is too large for the printer to complete as a too much space has been added to the print. Continuous mode only: Reduce the start border Intermittent mode only: Reduce the print delay or reduce the length of the print. The line speed is too high to be able to print.
  • Page 116 Troubleshooting Print ‘bleed’ Too much energy is being supplied to the printhead. Check the print darkness settings are appropriate for the application. Set the darkness settings to the lowest possible value that produces acceptable print quality. Vertical lines in the print Clean the printhead.
  • Page 117 Troubleshooting Overlapping print The ribbon has not calibrated correctly. Remove the cassette and check the ribbon is correctly fitted. Replace the cassette and recalibrate. Intermittent mode only: The printhead carriage is being prevented from moving to it’s ‘Home’ postion. Make sure the printer is not mounted too close to the print platen.
  • Page 118 Troubleshooting Missing start of print The printhead has not settled on the substrate before printing has started. Check the gap between the printhead and print roller/platen is not to large, 2mm is recommended. Continuous mode only: Increase the ‘Start Border’ setting. Intermittent mode only: Increase the ‘Print Delay’...

  • Page 119: X84; Fault And Warning Messages

    Troubleshooting „ Fault and Warning Messages The messages are listed below along with potential causes and remedial actions. † Fault Messages A fault will prevent the SmartDate from printing and enable the fault output. Once a fault is activated, printing cannot restart until all faults are cleared. If the suggested corrective action is not successful or if faults are persistent, contact Markem- Imaje or your approved Markem-Imaje distributor.
  • Page 120 Troubleshooting Start-up Fault Possible Cause Corrective Action 1100 Bootstrap Failure A fault in the controller software has been Power cycle the controller detected 1101 Carriage Failed To Home The printhead carriage has failed to return to its Remove the Cassette and check the home position printhead carriage is not obstructed.
  • Page 121 Troubleshooting 1207 Multiple Unexpected Print Signals A configured number of consecutive missing Check the print sensor is correctly prints have been detected positioned or the host machine is configured to output the print go signal correctly 1208 Ribbon Fault - End of ribbon The ribbon has been finished Install new ribbon 1209 Print Signal Expected...
  • Page 122 Troubleshooting 1310 SSCC Settings Error A problem with the SSCC settings has been Verify that SSCC settings are configured detected correctly to generate valid SSCCs with valid length and within the valid range 1311 Calculated Max Value Reached A predetermined value has been reached No further prints will be possible with this job.
  • Page 123 Troubleshooting 1652 Slave 2 Has Faults Slave 2 is in fault Clear fault on Slave 2 and restart producing 1653 Slave 3 Has Faults Slave 3 is in fault Clear fault on Slave 3 and restart producing 1654 Slave 4 Has Faults Slave 4 is in fault Clear fault on Slave 4 and restart producing 1655 Slave 5 Has Faults...
  • Page 124 Troubleshooting 2005 Possible damage to image The Controller has detected failed Printhead Check print and if possible reposition the elements within the printing area print avoiding the failed printing elements or replace the printhead 2006 Controller - Printer Errors were detected in the communications link Check the interconnecting cable is Communications Errors between the controller and printer...
  • Page 125 Troubleshooting 2201 Settings Corrupt Controller memory fault Cycle the Controller power and try again or if unsuccessful, restore the printer to ‘Factory State’ 2202 Variable Data Logging Stopped The variable data logging operation has stopped Connect the Controller to CoLOS and as it has met the pre-programmed stop condition upload the Variable Data log from the SmartDate...
  • Page 126 Troubleshooting Master/Slave Warning Possible Cause Corrective Action 2451 No Connection To Slave 1 The network connection to Slave 1 cannot be Check network settings and physical established or has been lost network 2452 No Connection To Slave 2 The network connection to Slave 2 cannot be Check network settings and physical established or has been lost network...
  • Page 127 Troubleshooting 2477 State is Different to Slave 7 The producing state is different between the Check the slave SmartDate is operational Master and Slave 7 printer without faults 2481 Slave 1: Low Ribbon< Slave 1 will need a new ribbon soon Prepare new ribbon for Slave 1 2482 Slave 2: Low Ribbon<...

  • Page 128: X84; Cleaning And Care

    Maintenance „ Cleaning and Care To maintain optimal printer performance and maximise component life, the SmartDate printer should be inspected at regular intervals. The frequency of inspection will depend on the application and installation environment. The following is recommended. „ Maintenance Scheme †...

  • Page 129: X84; Replacing The Printhead

    Maintenance † Care of the Printhead Although purpose-built for its application, the printhead is still subject to wear and tear. Printhead life varies considerably depending on the substrate materials being used and the printhead darkness settings. Markem-Imaje ink ribbon protects the printhead against wear however, when using ink ribbon widths narrower than the printhead, it is possible that the unprotected section of the printhead is subject to increased wear.
  • Page 130 Maintenance Push the printhead forward towards the peel roller to release the catch Swing the printhead out from the print module. Remove the printhead from the print module. Note the different connectors: X4 - 60-way connector X5 - 40-way connector 10099206-AA...
  • Page 131 Maintenance † Fitting the new printhead (Combined) Push the printhead forward into into the print module locking mechanism While pushing it forwards, rotate the printhead upward towards the latch Make sure the printhead is locked into position Connect the printhead ribbon cable to the appropriate connector 10099206-AA...
  • Page 132 Maintenance † Removing the worn printhead (Shuttled Printer) Remove the retaining screws from the printhead ribbon cable guide Remove the ribbon cable guide Remove the two retaining nuts from the ribbon connector block Disconnect the ribbon cable from the PCB 10099206-AA...
  • Page 133 Maintenance Remove the ribbon cable from the connector Push the printhead forward towards the peel roller and rotate the rear of the printhead outwards as shown here Swing the printhead out from the print module Remove the printhead from the print module 10099206-AA...
  • Page 134 Maintenance † Fitting the New Printhead (Shuttled Printer) Push the printhead forward towards the peel roller Rotate the rear of the printhead towards the print module Connect the printhead cable to the print module interface pcb Fasten the print module interface pcb 10099206-AA...
  • Page 135 Maintenance Refit the cable plate Fasten the cable plate using the screws provided † Removing the damaged printhead (128 mm Printer) Loosen the printhead retaining screw by one and a half turns. Do not remove the screw Disconnect the printhead ribbon cable 10099206-AA...
  • Page 136 Maintenance Disconnect the power connector from the Printhead Pull the printhead from the print module † Fitting the New Printhead (128 mm Printer) Line up the prinhead with the printhead guide Press the printhead to the home position towards the peel roller 10099206-AA...
  • Page 137 Maintenance Secure the printhead by turning the retaining screw by one and a half turns Connect the printhead ribbon and power cables 10099206-AA...
  • Page 138 Technical specifications „ Machine Specification † SmartDate X65 Printhead Resolution 300 dpi (12 dots/mm). Power Supply 90 - 264V 47 - 63 Hz Controller IP 41 IP Rating Printer IP 2X Operating temperature: Environmental 0° C to 40° C (32° F to 104° F) 6 bar / 90 psi (maximum) dry, Air Supply uncontaminated.
  • Page 139 Technical specifications Computer Interface Ethernet Design Software Markem-Imaje CoLOS for Windows design package. Markem-Imaje CoLOS for Windows network, for data transfer, remote Network Software operation and machine monitor / data logging operations, for Windows PC Operation. Low Power Beacon Lights Options IP45 Kit USB-B for memory stick database (32GB Max fat32 format)
  • Page 140 Technical specifications Print Speed 0 - 1800 mm/s Max Pack Rate 200 ppm with a 10 mm image 180 mm (7.08”) length x 209 mm (8.22”) width x 197 mm (7.75”) height. Printer Dimensions Allow a minimum of 100 mm above the printer for extension of the handle and ribbon cassette removal.
  • Page 141 „ SmartDate X65 User Manual - Revision The revision AA index corresponds to the first edition of this manual. The revision index changes with each update. Date published Revision index documentation 08-2019 For Marking & Coding Equipment. Photographs and drawings are not binding in detail. This document was originally written in English.
  • Page 142 Markem-Imaje Industries Alexander Flemming Building Nottingham Science Park University Boulevard Nottingham NG7 2QN 10099206-AA 08/2019 Tél. : +44 (0)115 9430055 www.markem-imaje.com...

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