What Can I Do When A Projection Problem Occurs - Huawei IdeaShare Key User Manual

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IdeaShare Key (Type-A)

User Guide

This chapter describes the FAQs for using the IdeaShare Key.

Issue 01 (2023-03-30)

What Can I Do When a Projection

Why is there no response after I insert the IdeaShare Key into the

endpoint?

The possible cause is that after the OPS is inserted into the endpoint, the USB

mode is Windows mode. In this case, you need to switch it to the Android

mode or HarmonyOS mode as follows:

In the lower right corner of the endpoint's home screen, choose Settings >

Advanced > Input/Output > USB and set the mode to Android mode or

HarmonyOS mode.

Why is there no response after I insert the IdeaShare Key into a Windows

computer?

The possible cause is that antivirus software or PC Manager of a certain type

is installed on your computer, and the service startup items of the IdeaShare

Key are optimized.

You are advised to add the IdeaShare Key software to the trustlist of the

antivirus software or PC Manager and install the IdeaShare Key software

again.

What can I do if an error message is displayed indicating no script file

specified after the IdeaShare Key is installed on the computer?

The version of the IdeaShare Key does not match that of the endpoint.

Reinsert the IdeaShare Key into the endpoint again and the IdeaShare Key will

upgrade automatically. After the update is completed, the two devices will

automatically pair with each other. When the pairing succeeds, insert the

IdeaShare Key into the computer and restart the installation process.

How do I upgrade the IdeaShare Key?

After inserted into the endpoint, the IdeaShare Key will automatically detect

its version and upgrade to match the endpoint's version if the versions are

inconsistent.

How do I upgrade the IdeaShare Key software driver?

After the IdeaShare Key is inserted into the computer, the IdeaShare Key

software will be automatically upgraded.

3 What Can I Do When a Projection Problem

Problem Occurs?

Occurs?

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