Canon imagePASS-P1 Service Manual
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Canon imagePASS-P1 Service Manual

Canon imagePASS-P1 Service Manual

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imagePASS-P1
SERVICE
MANUAL
Canon
September 5, 2018
Rev. 1
CANON imagePASS-P1 Rev. 1 PRINTED IN U.S.A.
COPYRIGHT
2018 CANON INC.
©

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Summary of Contents for Canon imagePASS-P1

  • Page 1 SERVICE MANUAL Canon September 5, 2018 Rev. 1 CANON imagePASS-P1 Rev. 1 PRINTED IN U.S.A. COPYRIGHT 2018 CANON INC. ©...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Introduction Symbols Explanation Symbols Explanation Disconnect the connector. Connect the power cable. Connect the connector. Disconnect the power cable. Remove the cable/wire from the Turn on the power. cable guide or wire saddle. Install the cable/wire to the cable Turn off the power. guide or wire saddle.

  • Page 4: Table Of Contents

    Contents Contents 1. Introduction...................... 1 Introduction............................2 About the imagePASS...........................2 About this document..........................2 Document conventions.......................... 3 How the imagePASS operates.......................3 Preparing for hardware installation or parts replacement................3 Precautions............................3 Tools you will need..........................5 2. Using the imagePASS..................6 Using the imagePASS.........................7 Starting, shutting down, rebooting, and restarting the imagePASS............7 3.
  • Page 5 Contents Securing space for installation......................55 Installation Outline Drawing......................... 55 Checking the Contents........................55 Check Items when Turning OFF the Main Power...................56 Installation Procedure........................57 Installing the Open I/F PCB........................57 Installing the imagePASS........................60 Settings After Installation........................63 Checking the Operation After Making the Settings.................64 Connecting to the Network........................65...

  • Page 6: Introduction

    Introduction Introduction........... 2...

  • Page 7: Introduction

    1. Introduction Introduction This document includes information about servicing the Canon imagePASS-P1. In this document, Canon imagePASS-P1 is referred to as “the imagePASS.” About the imagePASS The imagePASS embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the Canon imageRUNNER Advance C5560/50/40/35.

  • Page 8: Document Conventions

    1. Introduction Document conventions NOTE: The Note: indicator highlights important messages and additional information. WARNING: A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment safely, always pay attention to these warnings. CAUTION: A caution concerning operations that may lead to injury to persons if not performed correctly.
  • Page 9 1. Introduction Handling boards When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners. Handling the hard disk drive To ensure that you do not damage the hard disk drive, do the following: •...

  • Page 10: Tools You Will Need

    1. Introduction Fan notice WARNING: The imagePASS contains hazardous moving parts. When servicing the imagePASS, keep away from moving fan blades. Tools you will need To install or service the imagePASS, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat •...

  • Page 11: Using The Imagepass

    Using the imagePASS Using the imagePASS......7...

  • Page 12: Using The Imagepass

    2. Using the imagePASS Using the imagePASS This chapter describes how to use the imagePASS. Starting, shutting down, rebooting, and restarting the imagePASS Always use the following procedures to start, shut down, reboot, or restart the imagePASS. IMPORTANT: Always verify that the imagePASS is not in use before you power off or restart it. Make sure that the system is not processing or printing a job.
  • Page 13 2. Using the imagePASS Figure 3: The imagePASS Tools menu...

  • Page 14: Replacing Parts

    REPLACING PARTS Replacing Parts........10 Restoring imagePASS functionality after service........34...

  • Page 15: Replacing Parts

    3. REPLACING PARTS Replacing Parts Replacing Parts Generally, the imagePASS does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat, or replace major hardware components. Overview This chapter includes information about the following: • Diagrams of imagePASS components ( see below Figure) •...
  • Page 16 3. REPLACING PARTS Figure 4: Exploded view of imagePASS components Item Item Item Item Chassis cover Battery Chassis fan guard Power switch Printer interface board Motherboard Service board Chassis CPU cooling assembly 500GB SATA HDD HDD SATA data cable Power supply duct (hard disk drive) 2GB DIMM HDD bracket...
  • Page 17 3. REPLACING PARTS Figure 5: imagePASS connector panel Item Item DVI port (not used) Monitor port (not used) Type A USB2.0 ports (x4) Network port (Upper RJ-45) Type A USB3.0 ports (x2) Crossover Ethernet connector Printer interface connector Duct Power connector Power switch During startup, the imagePASS advances through a standard diagnostic sequence.

  • Page 18: Accessing The Imagepass

    3. REPLACING PARTS Figure 6: LED display Item Service switch LED display If the LED display hangs on a code other than 00, one or more diagnostic tests may have failed. Look up the diagnostic code in “Troubleshooting” on page 43 to determine the troubleshooting actions that you should take.

  • Page 19: Checking Imagepass Internal Connections

    3. REPLACING PARTS Figure 7: Removing the chassis cover Checking imagePASS internal connections The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs. IMPORTANT: Before you touch any parts inside the imagePASS, attach a grounding wrist strap.

  • Page 20: Removing And Replacing Imagepass Components

    3. REPLACING PARTS Figure 8: imagePASS internal cable connections Item Item Chassis fan Power supply CPU fan Cable key From Power supply cables Power supply a. SATA power connector—HDD b. 4-pin motherboard connector (J18) c. 24-pin motherboard connector (ATX24P_1) 10-pin power button cable Printer interface board (J351) J15 connector on motherboard HDD data cable...
  • Page 21 3. REPLACING PARTS IMPORTANT: Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing these procedures. For details, see “Precautions” on page NOTE: There may be tie-wraps used to secure the cables to the chassis. If necessary, cut these tie-wraps before removing the components.
  • Page 22 3. REPLACING PARTS 3. Remove the mounting screw that secures the printer interface board to the imagePASS chassis (see (below Figure). Set aside the mounting screw so that you can replace it later. Figure 10: Removing the printer interface board Item Mounting screw 4.
  • Page 23 3. REPLACING PARTS 2. To release a DIMM, push outward on the levers on each side of the DIMM (see blow Figure) Figure 11: Releasing a DIMM Item Lever DIMM Socket notch 3. Lift the DIMM straight out of the socket. 4.
  • Page 24 3. REPLACING PARTS ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren.
  • Page 25 3. REPLACING PARTS Jumper Description J4 is the Clear CMOS and Password jumper. Default configuration: jumper cap installed on pins 2 and 3. NOTE: Because the jumper cap is very small, it is not necessary—and could introduce an error—to remove the jumper cap in order to clear the CMOS settings.
  • Page 26 3. REPLACING PARTS • All cables connected from other components to the motherboard (these include both motherboard power cables, chassis fan cable, HDD data cable, 10-pin power button cables, and service board cable) IMPORTANT: Follow standard ESD precautions while handling the motherboard and all components. For details, see “Precautions”...
  • Page 27 3. REPLACING PARTS 2. Lift the edge of the motherboard opposite the connector panel to release the motherboard from the chassis, and then gently slide the motherboard out of the chassis. NOTE: Make sure to lift the edge of the motherboard near jumper area SPKR1 so that the underside of this area clears the nearby screw standoff.
  • Page 28 3. REPLACING PARTS IMPORTANT: Be sure to align the small notch in the security chip with the notch in the outline that appears inside socket J12(CRYPTO). If you install the security chip incorrectly, you may corrupt the security chip and/or the motherboard. Figure 15: Aligning the security chip Item J12(CRYPTO)
  • Page 29 3. REPLACING PARTS To replace motherboard components 1. Replace the following cables to the motherboard (see“Checking imagePASS internal connections” on page 14): • 10-pin power button cable Connect one end of the 10-pin power button cable to J351 connector on the printer interface board. Connect the other end to the J15 connector on the motherboard.
  • Page 30 3. REPLACING PARTS Item Item Load plate To remove a CPU 1. Access and open the imagePASS, as described on“Accessing the imagePASS” on page 13). 2. Remove the motherboard components (see“Motherboard jumpers” on page 19). 3. Remove the motherboard from the chassis (see“Motherboard jumpers”...
  • Page 31 3. REPLACING PARTS 7. Open the load plate (see below). Figure 18: Removing/replacing the CPU Item Item Socket lever in the locked position Socket lever in the open position Flat corner of socket border Yellow triangle Load plate open 8. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. NOTE: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.
  • Page 32 3. REPLACING PARTS 3. Place the CPU in the socket (see above Figure). The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket. Align the yellow triangle on the CPU with the flat corner of the socket. A yellow arrow stenciled on the motherboard next to the socket points to the flat corner.
  • Page 33 3. REPLACING PARTS 4. Remove the two screws that secure the service board to the chassis, and remove the board from the chassis (see below Figure). Figure 20: Removing/replacing the service board Item Service board Screw (1 of 2) To replace the service board 1.
  • Page 34 3. REPLACING PARTS 3. Remove the four plastic rivets that attach the fan to the chassis, and remove the fan. To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of the chassis while squeezing and pushing the locked end of the rivet with your fingers or a pair of pliers.
  • Page 35 3. REPLACING PARTS To replace the chassis fan 1. If you are installing a new chassis fan, attach the fan guard to the correct face of the new fan. Use the fan guard and four rivets that you removed from the old chassis fan. Position the guard against the face of the new fan so that the airflow arrow on the fan points toward the guard (see above Figure).
  • Page 36 3. REPLACING PARTS 7. Gently lift the power supply out of the chassis. Figure 24: Removing the power supply Item Screw (1 of 4) To replace the power supply 1. Place the power supply inside the chassis (see above Figure). Make sure to fit the power connector through the cutout in the chassis.
  • Page 37 3. REPLACING PARTS • The latest version of user software (for networked computers that will print to the imagePASS) For information about installing system software, see“Installing System Software” on page Proper handling IMPORTANT: Improper handling can damage the HDD. Handle the HDD with extreme care: •...
  • Page 38 3. REPLACING PARTS 7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket. Remove the four screws that secure the HDD to the HDD bracket (see below Figure). Remove the HDD bracket and set it aside so that you can replace it later.

  • Page 39: Restoring Imagepass Functionality After Service

    3. REPLACING PARTS Restoring imagePASS functionality after service Complete your inspection and service by reinstalling and verifying the imagePASS. To reinstall and verify the imagePASS 1. Reseat all boards, cables, connectors, and other parts loosened or removed during service. When routing cables in the imagePASS make sure that: •...

  • Page 40: Installing System Software

    INSTALLING SYSTEM SOFTWARE Installing System Software....36...

  • Page 41: Installing System Software

    4. INSTALLING SYSTEM SOFTWARE Installing System Software The imagePASS system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. System software installation reminders Keep in mind the following when installing system software: Compatibility:...
  • Page 42 4. INSTALLING SYSTEM SOFTWARE • Server Presets • Fonts • Job Log NOTE: If you cannot create a configuration file as described in the following procedure, ask the site administrator to archive custom files (such as color profiles and customer-installed fonts) to removable media or a network location. To back up the system configuration 1.

  • Page 43: Installing System Software Using A Usb Flash Drive

    4. INSTALLING SYSTEM SOFTWARE Installing system software using a USB flash drive To install system software using a USB flash drive attached to the imagePASS, you need the following items: • Fiery USB Setup Tool DVD (provided with the imagePASS media pack) •...
  • Page 44 4. INSTALLING SYSTEM SOFTWARE 3. Depending on the file format of the system software provided, do one of the followings: • If the system and user software are provided as ISO image files, drag and drop the ISO image files onto the Fiery USB Setup Tool window.
  • Page 45 4. INSTALLING SYSTEM SOFTWARE 7. Flip the service switches to boot mode (switch 1 set to ON; switch 2 set to OFF). NOTE: The LED display is mounted in upside-down orientation. Figure 28: Service switches on the imagePASS Item Service switches LED display Flip the service switches from normal (OFF) position...

  • Page 46: Fiery Clone Tool

    4. INSTALLING SYSTEM SOFTWARE 16. Power on the printer using the main power switch. Allow the imagePASS to start up and reach Idle (00 should appear on the imagePASS LED display). NOTE: If you press the Fiery icon on the printer touch panel before the imagePASS finishes the startup process, “TCP connect error” appears on the printer touch panel.

  • Page 47: Troubleshooting

    TROUBLESHOOTI Troubleshooting........43...

  • Page 48: Troubleshooting

    5. TROUBLESHOOTING Troubleshooting This chapter identifies the source of common problems that may occur with the imagePASS and suggests ways of correcting them. Troubleshooting process The following sections identify the sources of common problems that may occur with the imagePASS and suggest ways of correcting them.

  • Page 49: Symptoms And Solutions

    5. TROUBLESHOOTING Symptoms and solutions For various problems and possible actions, see the following table. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step.
  • Page 50 5. TROUBLESHOOTING Symptom Possible cause Suggested action Startup imagePASS starts up and One of the following: 1. Check and reseat the printer interface cable between the then shuts down • Faulty connection between image- imagePASS and the printer. PASS and printer 2.
  • Page 51 5. TROUBLESHOOTING Symptom Possible cause Suggested action imagePASS remains on for One of the following: 1. Make sure that the imagePASS service switch 1 is set to 30 minutes (or longer) after • Service switches are set to the wrong ON and service switch 2 is set to OFF.
  • Page 52 5. TROUBLESHOOTING Symptom Possible cause Suggested action The LED on the image- The USB device may have a corrupted 1. Run Windows Disk Error Check on the USB device. PASS shows error codes image file, or your hard disk drive cannot 2.
  • Page 53 5. TROUBLESHOOTING Symptom Possible cause Suggested action Test page fails to print There is a problem with the connection 1. Make sure that the imagePASS LED is lit. If not, press the between the imagePASS and the printer power switch to turn on the imagePASS. 2.
  • Page 54 5. TROUBLESHOOTING Symptom Possible cause Suggested action Print quality is poor Problem with the printer Test the printer and service, if necessary (see the service doc- umentation that accompanies the printer). Out of calibration or calibration informa- 1. If you suspect that a custom calibration setting is causing tion/curves on the active partition are cor- the problem, reset the calibration setting to its default rupted...
  • Page 55 5. TROUBLESHOOTING Printing to the imagePASS If the customer can print the imagePASS Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following: •...

  • Page 56: Specifications

    SPECIFICATIONS Specifications........52...

  • Page 57: Specifications

    6. SPECIFICATIONS Specifications The imagePASS has, or makes use of, the following features. Hardware features • 2.7GHz Intel Pentium dual core G1820 CPU • 2GB DIMM • Hard disk drive (500GB) • 4 USB2.0 ports • 2 USB3.0 ports • 10BaseT/100BaseTX/1000BaseT network port for network printing •...

  • Page 58: Installation Procedure

    INSTALLATION PROCEDURE How to Check the Installation Procedure........54 Check Items before Installation...55 Installation Procedure......57...

  • Page 59: How To Check The Installation Procedure

    7. INSTALLATION PROCEDURE How to Check the Installation Procedure Symbols The frequently-performed operations are described with symbols in this procedure. Screw Tighten Loosen Packaged Item Unused Parts Remove Install Harness (Common for Guides Connector Power Cord and Clamps) Connect Disconnect Connect Disconnect Remove...

  • Page 60: Check Items Before Installation

    7. INSTALLATION PROCEDURE Check Items before Installation Outline Drawing Installation The IP addresses for communication between the host machine and equipment are set automatically 1. Turn ON the main power switch of the host machine. 2. Set the value in the following service mode (Level 1) to "3".

  • Page 61: Check Items When Turning Off The Main Power

    7. INSTALLATION PROCEDURE Check Items when Turning OFF the Main Power Check that the main power switch is OFF. 1. Turn OFF the main power switch of the host machine. 2. Be sure that Control Panel Display and Main Power Lamp are both turned OFF, and then disconnect the power plug.

  • Page 62: Installation Procedure

    7. INSTALLATION PROCEDURE Installation Procedure Installing the Open I/F PCB NOTE: The removed screw will be used in step 8.
  • Page 63 7. INSTALLATION PROCEDURE NOTE: Use the screws removed in step 5. NOTE: The removed parts and screws will be used in step 10.
  • Page 64 7. INSTALLATION PROCEDURE NOTE: Use the parts and screws removed in step 6. CAUTION: • Be sure to insert the Main Controller PCB 1 until it stops. • Be sure to push [A] part hard to install it, otherwise the connector may not be connected properly.

  • Page 65: Installing The Imagepass

    7. INSTALLATION PROCEDURE Installing the imagePASS Stepped Screw; M4 Screw with Toothed Washer ; M4x8 Stepped Screw; M4...
  • Page 66 7. INSTALLATION PROCEDURE Screw with Toothed Washer ; M4x8 Crossover Ethernet Cable...
  • Page 67 7. INSTALLATION PROCEDURE Crossover Ethernet CAUTION: Cable Be sure to use the network cable with Category 5e or higher. In addition, a shielded type (STP cable) is recommended. When using the non-shielded type (UTP cable), it may influence the surrounding electronic equipments via network cable.

  • Page 68: Settings After Installation

    7. INSTALLATION PROCEDURE 3. Select [Tools] > [Setup]. Exit from Service Mode. Settings After Installation 1. Select [Fiery] from the main menu on the host machine's LCD. 4. Check the settings of server, network, printer and PDL, and press [Save Changes] even if there is no change.

  • Page 69: Checking The Operation After Making The Settings

    7. INSTALLATION PROCEDURE machine and this equipment as well as the settings of this equipment. 1. Select [Fiery] from the main menu on the host machine's LCD. 5. Press [Exit Setup] after all settings are completed. 2. Select [Login] to log in as a system administrator. Entering "Fiery.1"...

  • Page 70: Connecting To The Network

    7. INSTALLATION PROCEDURE 4. Press [Yes]. Connecting to the Network Ask the network administrator to connect to the network, make settings and output the test print. Refer to "Settings Management" in User's Manual for details of checking work.

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