Canon imagePASS-N1 Service Manual
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Canon imagePASS-N1 Service Manual

Canon imagePASS-N1 Service Manual

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imagePASS-N1
SERVICE
MANUAL
Canon
September 5, 2018
Rev. 1
CANON imagePASS-N1 Rev. 1 PRINTED IN U.S.A.
COPYRIGHT
2018 CANON INC.
©

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Summary of Contents for Canon imagePASS-N1

  • Page 1 SERVICE MANUAL Canon September 5, 2018 Rev. 1 CANON imagePASS-N1 Rev. 1 PRINTED IN U.S.A. COPYRIGHT 2018 CANON INC. ©...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Introduction Symbols Explanation Symbols Explanation Disconnect the connector. Connect the power cable. Connect the connector. Disconnect the power cable. Remove the cable/wire from the Turn on the power. cable guide or wire saddle. Install the cable/wire to the cable Turn off the power. guide or wire saddle.

  • Page 4: Table Of Contents

    Contents Contents 1. Introduction...................... 1 Introduction............................2 About the imagePASS...........................2 About this document..........................2 Document conventions.......................... 3 How the imagePASS operates.......................3 Preparing for hardware installation or parts replacement................3 Precautions............................3 Tools you will need..........................5 2. Using the imagePASS..................6 Using the imagePASS.........................7 Starting, shutting down, rebooting, and restarting the imagePASS............7 3.
  • Page 5 Contents Checking the network........................57 Printing to the imagePASS........................58 6. SPECIFICATIONS................... 59 Specifications............................ 60 7. INSTALLATION PROCEDURE...............61 How to Utilize This Installation Procedure..................62 Symbols............................. 62 Check Items before Installation......................63 The IP addresses for communication between the host machine and equipment are set automatically..63 Securing space for installation......................63 Check Item When Turning OFF the Main Power..................63 Check When Connecting the Power Plug to an Outlet................

  • Page 6: Introduction

    Introduction Introduction........... 2...

  • Page 7: Introduction

    1. Introduction Introduction This document includes information about servicing the Canon imagePASS-N1. In this document, Canon imagePASS-N1 is referred to as “the imagePASS.” About the imagePASS The imagePASS embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the imageRUNNER Advance C7580/C7570/C7565.

  • Page 8: Document Conventions

    1. Introduction Document conventions NOTE: The Note: indicator highlights important messages and additional information. WARNING: A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment safely, always pay attention to these warnings. CAUTION: A caution concerning operations that may lead to injury to persons if not performed correctly.
  • Page 9 1. Introduction Handling boards When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners. Handling the hard disk drive To ensure that you do not damage the hard disk drive, do the following: •...

  • Page 10: Tools You Will Need

    1. Introduction Fan notice WARNING: The imagePASS contains hazardous moving parts. When servicing the imagePASS, keep away from moving fan blades. Tools you will need To install or service the imagePASS, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat •...

  • Page 11: Using The Imagepass

    Using the imagePASS Using the imagePASS......7...

  • Page 12: Using The Imagepass

    2. Using the imagePASS Using the imagePASS This chapter describes how to use the imagePASS. Starting, shutting down, rebooting, and restarting the imagePASS Always use the following procedures to start, shut down, reboot, or restart the imagePASS. IMPORTANT: Always verify that the imagePASS is not in use before you power off or restart it. Make sure that the system is not processing or printing a job.
  • Page 13 2. Using the imagePASS Figure 3: The imagePASS Tools menu...

  • Page 14: Replacing Parts

    REPLACING PARTS Replacing Parts........10 imagePASS connector panel and LED diagnostic codes......12 Accessing the imagePASS....14 Checking imagePASS internal connections........15 Removing and replacing imagePASS components........17 Restoring imagePASS functionality after service........35...

  • Page 15: Replacing Parts

    3. REPLACING PARTS Replacing Parts Generally, the imagePASS does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat, or replace major hardware components. Overview This chapter includes information about the following: • Diagrams of imagePASS components (see below Figure) •...
  • Page 16 3. REPLACING PARTS Figure 4: Exploded view of imagePASS components Item Item Item Item Chassis cover Battery Chassis fan guard Power switch Printer interface board Motherboard Service board Chassis CPU cooling assembly 500GB SATA HDD HDD SATA data cable Power supply duct (hard disk drive) 2GB DIMM HDD bracket...

  • Page 17: Imagepass Connector Panel And Led Diagnostic Codes

    3. REPLACING PARTS imagePASS connector panel and LED diagnostic codes The connector panel of the imagePASS has the external connectors and power switch. Familiarize yourself with the connector panel of the imagePASS. Figure 5: imagePASS connector panel Item Item DVI port (not used) Monitor port (not used) Type A USB2.0 ports (x4) Network port (Upper RJ-45)
  • Page 18 3. REPLACING PARTS Figure 6: LED display Item Service switch LED display If the LED display hangs on a code other than 00, one or more diagnostic tests may have failed. Look up the diagnostic code in “Printing to the imagePASS” on page 58 to determine the troubleshooting actions that you should take.

  • Page 19: Accessing The Imagepass

    3. REPLACING PARTS Accessing the imagePASS Always use the following procedure to disconnect the imagePASS from the printer and open the unit for inspection and service. IMPORTANT: Make sure that you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before following this procedure.

  • Page 20: Checking Imagepass Internal Connections

    3. REPLACING PARTS Checking imagePASS internal connections The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs. IMPORTANT: Before you touch any parts inside the imagePASS, attach a grounding wrist strap.
  • Page 21 3. REPLACING PARTS Item Item Chassis fan Power supply CPU fan Cable key From Power supply cables Power supply a. SATA power connector—HDD b. 4-pin motherboard connector (J18) c. 24-pin motherboard connector (ATX24P_1) 10-pin power button cable Printer interface board (J351) J15 connector on motherboard HDD data cable HDD data connector...

  • Page 22: Removing And Replacing Imagepass Components

    3. REPLACING PARTS Removing and replacing imagePASS components Before replacing costly components, be sure to verify the connections between the printer and the imagePASS. Also, verify the connections of each replaceable imagePASS component. For more information about troubleshooting, see “Troubleshooting” on page The following sections describe how to remove and install replaceable parts on the imagePASS: •...

  • Page 23: Dimm

    3. REPLACING PARTS 3. Remove the mounting screw that secures the printer interface board to the imagePASS chassis (see (below Figure). Set aside the mounting screw so that you can replace it later. Figure 10: Removing the printer interface board Item Mounting screw 4.

  • Page 24: Motherboard

    3. REPLACING PARTS 2. To release a DIMM, push outward on the levers on each side of the DIMM (see below Figure) Figure 11: Releasing a DIMM Item Lever DIMM Socket notch 3. Lift the DIMM straight out of the socket. 4.

  • Page 25: Motherboard Jumpers

    3. REPLACING PARTS ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren.
  • Page 26 3. REPLACING PARTS Jumper Description J4 is the Clear CMOS and Password jumper. Default configuration: jumper cap installed on pins 2 and 3. NOTE: Because the jumper cap is very small, it is not necessary—and could introduce an error—to remove the jumper cap in order to clear the CMOS settings.
  • Page 27 3. REPLACING PARTS • All cables connected from other components to the motherboard (these include both motherboard power cables, chassis fan cable, HDD data cable, 10-pin power button cables, and service board cable) IMPORTANT: Follow standard ESD precautions while handling the motherboard and all components. For details, see “Precautions”...
  • Page 28 3. REPLACING PARTS 2. Lift the edge of the motherboard opposite the connector panel to release the motherboard from the chassis, and then gently slide the motherboard out of the chassis. NOTE: Make sure to lift the edge of the motherboard near jumper area SPKR1 so that the underside of this area clears the nearby screw standoff.
  • Page 29 3. REPLACING PARTS 4. Install the security chip in socket J12(CRYPTO) on the new motherboard. IMPORTANT: Be sure to align the small notch in the security chip with the notch in the outline that appears inside socket J12(CRYPTO). If you install the security chip incorrectly, you may corrupt the security chip and/or the motherboard. Figure 15: Aligning the security chip Item J12(CRYPTO)

  • Page 30: Cpu And Cpu Cooling Assembly

    3. REPLACING PARTS To replace motherboard components 1. Replace the following cables to the motherboard (see“Checking imagePASS internal connections” on page 15for the location of each connector): • 10-pin power button cable Connect one end of the 10-pin power button cable to J351 connector on the printer interface board. Connect the other end to the J15 connector on the motherboard.
  • Page 31 3. REPLACING PARTS Item Item Heatsink CPU socket on motherboard Load plate To remove a CPU 1. Access and open the imagePASS, as described on“Accessing the imagePASS” on page 14). 2. Remove the motherboard components (see“Motherboard jumpers” on page 20). 3.
  • Page 32 3. REPLACING PARTS 7. Open the load plate (see below). Figure 18: Removing/replacing the CPU Item Item Socket lever in the locked position Socket lever in the open position Flat corner of socket border Yellow triangle Load plate open 8. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. NOTE: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.

  • Page 33: Service Board

    3. REPLACING PARTS 3. Place the CPU in the socket (see above Figure). The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket. Align the yellow triangle on the CPU with the flat corner of the socket. A yellow arrow stenciled on the motherboard next to the socket points to the flat corner.

  • Page 34: Chassis Fan

    3. REPLACING PARTS 4. Remove the two screws that secure the service board to the chassis, and remove the board from the chassis (see below Figure). Figure 20: Removing/replacing the service board Item Service board Screw (1 of 2) To replace the service board 1.
  • Page 35 3. REPLACING PARTS 3. Remove the four plastic rivets that attach the fan to the chassis, and remove the fan. To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of the chassis while squeezing and pushing the locked end of the rivet with your fingers or a pair of pliers.

  • Page 36: Power Supply

    3. REPLACING PARTS To replace the chassis fan 1. If you are installing a new chassis fan, attach the fan guard to the correct face of the new fan. Use the fan guard and four rivets that you removed from the old chassis fan. Position the guard against the face of the new fan so that the airflow arrow on the fan points toward the guard (see above Figure).

  • Page 37: Hard Disk Drive (Hdd)

    3. REPLACING PARTS 7. Gently lift the power supply out of the chassis. Figure 24: Removing the power supply Item Screw (1 of 4) To replace the power supply 1. Place the power supply inside the chassis (see above Figure). Make sure to fit the power connector through the cutout in the chassis.
  • Page 38 3. REPLACING PARTS • The latest version of user software (for networked computers that will print to the imagePASS) For information about installing system software, see“Installing System Software” on page Proper handling IMPORTANT: Improper handling can damage the HDD. Handle the HDD with extreme care: •...
  • Page 39 3. REPLACING PARTS 7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket. Remove the four screws that secure the HDD to the HDD bracket (see below Figure). Remove the HDD bracket and set it aside so that you can replace it later.

  • Page 40: Restoring Imagepass Functionality After Service

    3. REPLACING PARTS Restoring imagePASS functionality after service Complete your inspection and service by reinstalling and verifying the imagePASS. To reinstall and verify the imagePASS 1. Reseat all boards, cables, connectors, and other parts loosened or removed during service. When routing cables in the imagePASS make sure that: •...

  • Page 41: Installing System Software

    INSTALLING SYSTEM SOFTWARE Installing System Software....37 Backing up and restoring the system configuration........38 Using Fiery System Restore....40 Installing system software using a USB flash drive........42 Fiery Clone Tool........46 Printing the Configuration pages..47...

  • Page 42: Installing System Software

    4. INSTALLING SYSTEM SOFTWARE Installing System Software The imagePASS system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. System software installation reminders Keep in mind the following when installing system software: Compatibility:...

  • Page 43: Backing Up And Restoring The System Configuration

    4. INSTALLING SYSTEM SOFTWARE Backing up and restoring the system configuration The following sections describe how to back up and restore the system configuration. Backing up the system configuration If you back up the system configuration you can restore it after you reinstall system software. When you back up the system configuration, you save a configuration file that includes one or more of the following: •...
  • Page 44 4. INSTALLING SYSTEM SOFTWARE 2. In the URL field of the browser, type the IP address or server name of the imagePASS, and press Enter to open the WebTools page. The IP address and server name are listed on the Configuration page. 3.

  • Page 45: Using Fiery System Restore

    4. INSTALLING SYSTEM SOFTWARE Using Fiery System Restore Fiery System Restore allows you to create a backup of the imagePASS for quick recovery later when any problem happens. You can restore the imagePASS either from images stored on the local hard disk, or from a bootable USB drive. Fiery System Restore also provides the feature of creating the scheduled backups.
  • Page 46 4. INSTALLING SYSTEM SOFTWARE To restore the system by booting from a bootable USB flash drive You can restore from a bootable USB flash drive by following the installation procedure described in“Installing system software using a USB flash drive” on page NOTE: The imagePASS must remain powered ON during the backup or restore process.

  • Page 47: Installing System Software Using A Usb Flash Drive

    4. INSTALLING SYSTEM SOFTWARE Installing system software using a USB flash drive To install system software using a USB flash drive attached to the imagePASS, you need the following items: • Fiery USB Setup Tool DVD (provided with the imagePASS media pack) •...
  • Page 48 4. INSTALLING SYSTEM SOFTWARE 3. Depending on the file format of the system software provided, do one of the followings: • If the system and user software are provided as ISO image files, drag and drop the ISO image files onto the Fiery USB Setup Tool window.
  • Page 49 4. INSTALLING SYSTEM SOFTWARE 7. Flip the service switches to boot mode (switch 1 set to ON; switch 2 set to OFF). NOTE: The LED display is mounted in upside-down orientation. Figure 28: Service switches on the imagePASS Item Service switches LED display Flip the service switches from normal (OFF) position...
  • Page 50 4. INSTALLING SYSTEM SOFTWARE 16. Power on the printer using the main power switch. Allow the imagePASS to start up and reach Idle (00 should appear on the imagePASS LED display). NOTE: If you press the Fiery icon on the printer touch panel before the imagePASS finishes the startup process, “TCP connect error” appears on the printer touch panel.

  • Page 51: Fiery Clone Tool

    4. INSTALLING SYSTEM SOFTWARE Fiery Clone Tool With the Fiery Clone Tool, you can copy the contents of the imagePASS hard disk drive to an image file, and then save the image file to a folder on the imagePASS hard disk drive or a USB storage device connected to the imagePASS. For more information, see the documentation that accompanies the Fiery Clone Tool.

  • Page 52: Printing The Configuration Pages

    4. INSTALLING SYSTEM SOFTWARE Printing the Configuration pages This section describes how to print the Configuration pages. The Configuration pages list all installed options on the imagePASS, as well as the customer’s current Setup configuration (for more information, see“Installing System Software” on page 37).

  • Page 53: Troubleshooting

    TROUBLESHOOTI Troubleshooting........49 Symptoms and solutions..... 51 Checking the network......57 Printing to the imagePASS....58...

  • Page 54: Troubleshooting

    5. TROUBLESHOOTING Troubleshooting This chapter identifies the source of common problems that may occur with the imagePASS and suggests ways of correcting them. Troubleshooting process The following sections identify the sources of common problems that may occur with the imagePASS and suggest ways of correcting them.
  • Page 55 5. TROUBLESHOOTING For more information about servicing and troubleshooting problems with the printer, see the documentation that accompanies the printer.

  • Page 56: Symptoms And Solutions

    5. TROUBLESHOOTING Symptoms and solutions For various problems and possible actions, see the following table. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step.
  • Page 57 5. TROUBLESHOOTING Symptom Possible cause Suggested action Any other code that the sys- • Faulty motherboard 1. Make sure that you reseated the internal cable connections tem hangs on before reach- and verified system components. ing the idle state 2. Replace the motherboard. Startup imagePASS starts up and One of the following:...
  • Page 58 5. TROUBLESHOOTING Symptom Possible cause Suggested action imagePASS remains on for One of the following: 1. Make sure that the imagePASS service switch 1 is set to 30 minutes (or longer) after • Service switches are set to the wrong ON and service switch 2 is set to OFF.
  • Page 59 5. TROUBLESHOOTING Symptom Possible cause Suggested action The LED on the image- The USB device may have a corrupted 1. Run Windows Disk Error Check on the USB device. PASS shows error codes image file, or your hard disk drive cannot 2.
  • Page 60 5. TROUBLESHOOTING Symptom Possible cause Suggested action Test page fails to print There is a problem with the connection 1. Make sure that the imagePASS LED is lit. If not, press the between the imagePASS and the printer power switch to turn on the imagePASS. 2.
  • Page 61 5. TROUBLESHOOTING Symptom Possible cause Suggested action Print quality is poor Missing or outdated printer description file Make sure that the appropriate printer description file is instal- led. Application cannot find the appropriate For information about printer files, see Printing, which is part of printer description file the user documentation set.

  • Page 62: Checking The Network

    5. TROUBLESHOOTING Checking the network Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the imagePASS. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems and do not necessarily indicate a imagePASS malfunction.

  • Page 63: Printing To The Imagepass

    5. TROUBLESHOOTING Printing to the imagePASS If the customer can print the imagePASS Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following: •...

  • Page 64: Specifications

    SPECIFICATIONS Specifications........60...

  • Page 65: Specifications

    6. SPECIFICATIONS Specifications The imagePASS has, or makes use of, the following features. Hardware features • 2.7GHz Intel Pentium dual core G1820 CPU • 2GB DIMM • Hard disk drive (500GB) • 4 USB2.0 ports • 2 USB3.0 ports • 10BaseT/100BaseTX/1000BaseT network port for network printing •...

  • Page 66: Installation Procedure

    INSTALLATION PROCEDURE How to Utilize This Installation Procedure........62 Check Items before Installation...63 Installation Procedure......65...

  • Page 67: How To Utilize This Installation Procedure

    7. INSTALLATION PROCEDURE How to Utilize This Installation Procedure Symbols The frequently-performed operations are described with symbols in this procedure. Screw Tighten Loosen Packaged Item Unused Parts Remove Install Harness (Common for Guides Connector Power Cord and Clamps) Connect Disconnect Connect Disconnect Remove...

  • Page 68: Check Items Before Installation

    7. INSTALLATION PROCEDURE Check Items before Check When Connecting the Installation Power Plug to an Outlet 1. When connecting the power plug of this equipment to an The IP addresses for outlet, be sure to use an outlet of a system different from that of the host machine.

  • Page 69: Checking The Contents

    7. INSTALLATION PROCEDURE Checking the Contents Crossover Ethernet Straight Ethernet Cable (3.0 m) Cable (0.5 m) (for network connection) Screw with Stepped Toothed Washer; Screw; M4 M4x8 Stepped Screw with Toothed Washer; Screw; M4 M4x8 * Power Cord: The connector has a different shape depending on locations.

  • Page 70: Installation Procedure

    7. INSTALLATION PROCEDURE Installation Procedure Installing the Open I/F PCB Protrusion...
  • Page 71 7. INSTALLATION PROCEDURE NOTE: CAUTION: Ask the user to keep the removed Face Cover. Check that there are 2 gaskets here. NOTE: The removed screws will be used in step 6. NOTE: The removed screws will be used in step 8.
  • Page 72 7. INSTALLATION PROCEDURE NOTE: NOTE: Use the screws removed in step 3. Use the screws removed in step 4.
  • Page 73 7. INSTALLATION PROCEDURE CAUTION: Protrusion • Be sure to insert the Main Controller PCB until it stops. • Be sure to push [A] part hard to install it, otherwise the connector may not be connected properly. Protrusion...

  • Page 74: Installing The Imagepass

    7. INSTALLATION PROCEDURE Installing the imagePASS...
  • Page 75 7. INSTALLATION PROCEDURE NOTE: NOTE: Install this equipment in the direction of arrow. Do not secure Crossover Ethernet Cable to the Wire Saddles. Crossover Ethernet Cable (0.5 m)

  • Page 76: Settings After Installation

    7. INSTALLATION PROCEDURE When the message "Turn ON the main power of the host machine again." is displayed on the host machine's LCD, turn CAUTION: OFF the main power switch. (It may take approx. 10 minutes Be sure to use the network cable with Category 5e or before the message appears.) higher.
  • Page 77 7. INSTALLATION PROCEDURE Check that the items in the General Setup are set, and perform [Save Changes] even if there is no change. The setting will not be completed unless [Save Changes] is 3. Select [Tools] > [Setup]. pressed. 4. Check the settings of server, network, printer and 5.

  • Page 78: Checking The Operation After Making The Settings

    7. INSTALLATION PROCEDURE 6. The confirmation screen will appear, and then press [Reboot Now]. 3. Select [Info] > [Print Pages] > [PS Test Page]. 7. The imagePRESS Server will be restarted (approx. 10 min.). Checking the Operation After Making the Settings Output Test Page and Configuration by the following procedure, and check the connection between the host machine and this equipment as well as the settings of this...

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