Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C557F/MX-C607F User's Guide October 2021 Machine type: 7564 Models: 5H6, 5H8...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Selecting a location for the printer........................ 10 Printer conﬁgurations............................11 Attaching cables..............................13 Using the control panel............................ 15 Understanding the status of the power button and indicator light............16 Using the home screen.............................16 Printing the Menu Settings Page........................
Page 3 Contents Printing......................35 Printing from a computer..........................35 Printing forms..............................35 Printing from a mobile device........................35 Printing from a ﬂash drive..........................36 Supported ﬂash drives and ﬁle types......................37 Conﬁguring conﬁdential jobs......................... 38 Printing conﬁdential and other held jobs....................38 Printing a font sample list..........................39 Printing a directory list.............................
Page 4 Contents Changing the fax resolution..........................61 Adjusting the fax darkness..........................61 Printing a fax log..............................62 Blocking junk faxes............................62 Holding faxes..............................62 Forwarding a fax..............................62 Scanning...................... 64 Using the automatic document feeder and scanner glass..............64 Scanning to a computer..........................64 Scanning to an FTP server..........................65 Creating an FTP shortcut..........................
Page 5 Contents Encrypting the printer hard disk........................139 Restoring factory default settings........................139 Statement of Volatility.............................139 Maintaining the printer................141 Adjusting the speaker volume........................141 Networking................................. 141 Cleaning printer parts............................. 145 Ordering parts and supplies..........................147 Replacing parts and supplies........................148 Storing supplies..............................190 Moving the printer............................190 Saving energy and paper..........................
Page 6 Contents Color quality problems..........................242 Faxing problems..............................245 Scanning problems............................248 Contacting your dealer..........................252 Upgrading and migrating................253 Hardware................................253 Software................................274 Firmware................................277 Notices....................... 279 Index......................292...
Page 7: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 8 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 11: Printer Configurations
Learning about the printer 330 mm (13 in.) Right side 152 mm (6 in.) Front 381 mm (15 in.) Left side 457 mm (18 in.) Rear 203 mm (8 in.) Printer conﬁgurations Note: Make sure to conﬁgure the printer on a ﬂat, sturdy, and stable surface.
Page 12 Learning about the printer Basic model Automatic document feeder (ADF) Control panel Standard bin Standard 550-sheet tray Multipurpose feeder Proximity sensor Note: Available only in some printer units. Conﬁgured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 13: Attaching Cables
Learning about the printer Staple ﬁnisher Note: Not supported if another ﬁnisher is installed. Multiposition staple, hole punch ﬁnisher Note: Not supported if another ﬁnisher is installed. Mailbox Optional 2200‑sheet tray Caster base Optional 550‑sheet trays or envelope trays Note: Some options may not be available. For more information, contact the place where you purchased the printer.
Page 14 Learning about the printer CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 15: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 16: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
Page 17: Printing The Menu Settings Page
Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 18: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen From the control panel, touch Settings > Device > Visible Home Screen Icons. Select the icons that you want to appear on the home screen. Apply the changes.
Page 19: Using Shortcut Center
Setting up and using the home screen applications • When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. Apply the changes. Note: You need a printer hard disk to scan multiple cards. Using Shortcut Center From the home screen, touch Shortcut Center, and then select a printer function.
Page 20: Managing Contacts
Setting up and using the home screen applications Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 21 Setting up and using the home screen applications From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. If necessary, specify a login method to allow application access. Apply the changes. Adding groups Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 22 Setting up and using the home screen applications Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups section, select a group name that you want to delete.
Page 23: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 24 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper with the printable side faceup. Note: Load envelopes only in the optional envelope tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives in the optional envelope tray.
Page 25: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading.
Page 26 Loading paper and specialty media Load the paper. • Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelopes with the ﬂap side up and against the left side of the paper guide. Load European envelopes with the ﬂap side up and entering the printer ﬁrst.
Page 27: Linking Trays
Loading paper and specialty media Linking trays From the home screen, touch Settings > Paper > Tray Conﬁguration > select a paper source. Set the same paper size and paper type for the trays that you are linking. From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration >...
Page 28: Paper Support
Paper support Paper support Supported paper sizes Supported input sizes Paper size Dimensions 550‑ 2200‑ Envelope Multipurpose Two‑sided sheet tray sheet tray tray printing feeder 3 x 5 76.2 x 127 mm (3 x 5 in.) 4 x 6 101.6 x 152.4 mm (4 x 6 in.) 210 x 297 mm (8.3 x 11.7 in.)
Page 29 Paper support Paper size Dimensions 550‑ 2200‑ Envelope Multipurpose Two‑sided sheet tray sheet tray tray printing feeder Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) 139.7 x 148 mm to 215.9 x 355.6 mm Universal (5.5 x 5.8 in. to 8.5 x 14 in.) Universal 76.2 x 127 mm to...
Page 30 Paper support Supported output sizes Paper size Dimensions Standard Staple ﬁnisher Multiposition staple, hole punch ﬁnisher Offset Staple Offset Staple Hole 2‑bin punch mailbox 3 x 5 76.2 x 127 mm (3 x 5 in.) 4 x 6 101.6 x 152.4 mm (4 x 6 in.) 210 x 297 mm (8.3 x 11.7 in.)
Page 31: Supported Paper Types
Paper support Paper size Dimensions Standard Staple ﬁnisher Multiposition staple, hole punch ﬁnisher Offset Staple Offset Staple Hole 2‑bin punch mailbox Universal 98.4 x 162 mm to 176 x 250 mm (3.9 x 6.4 in. to 6.9 x 9.8 in.) Universal 210 x 215.9 mm to 210 x 1321 mm...
Page 32 Paper support Paper type 550‑sheet 2200-sheet Envelope Multipurpose Two‑sided tray tray tray feeder printing Plain Paper Card Stock Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope Rough Envelope Transparency Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Supports up to 176 g/m of card stock weight.
Page 33: Supported Paper Weights
Paper support Paper type Staple ﬁnisher Multiposition staple, hole punch ﬁnisher Non‑ﬁnishing Offset Staple Standard bin 2‑bin Staple (Normal mailbox and hole and offset punch stacking) Heavy Glossy Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Supported paper weights...
Page 34 Paper support Paper type Standard 550‑sheet 2200-sheet tray Envelope tray Multipurpose feeder tray Envelopes 60–105 g/m (16– 60–105 g/m (16–28 lb) 4, 5 28 lb) Grain short paper that weighs at least 90 g/m (24 lb) is supported in two‑sided printing. Recycled paper that weighs 75–120 g/m (20–32 lb) is supported in two‑sided printing.
Page 35: Printing
Printing Printing CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document.
Page 36: Printing From A Flash Drive
Printing Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 37: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 38: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs Using the control panel From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 39: Printing A Font Sample List
Printing Select the print job type (Conﬁdential, Repeat, Reserve, or Verify). If you select Conﬁdential, then secure the print job with a personal identiﬁcation number (PIN). Click OK or Print. From the printer home screen, release the print job. • For conﬁdential print jobs, touch Held jobs >...
Page 40: Canceling A Print Job
Printing Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. Select the job to cancel. From the computer Depending on the operating system, do either of the following: •...
Page 41: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 42: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 43: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 44: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 45 E-mailing Using the Settings menu in the printer From the home screen, touch Settings > E‑mail > E‑mail Setup. Conﬁgure the settings. Notes: • For more information on the password, see the list of e‑mail service providers. • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. E‑mail service providers •...
Page 46 E-mailing Setting Value Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate...
Page 47 E-mailing iCloud Mail Note: Make sure that two‑step veriﬁcation is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 48 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account.
Page 49 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live or Microsoft 365 These settings apply to outlook.com and hotmail.com e‑mail domains, and Microsoft 365 accounts. Setting Value Primary SMTP Gateway...
Page 50 E-mailing Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To generate an authorization code, from the QQ Mail home page, click Settings > Account, and then from the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, click Generate authorization code.
Page 51 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required...
Page 52: Sending An E-Mail
E-mailing Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Zoho Mail Account Security page, log in to your account, and then from the Application‑Speciﬁc Passwords...
Page 53: Faxing
Faxing Faxing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 54 Faxing Choosing a fax connection Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 55 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 56 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 57 Faxing Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 58 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 59 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 60: Sending A Fax
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On.
Page 61: Scheduling A Fax
Faxing For Macintosh users With a document open, choose File > Print. Select the printer and enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax >...
Page 62: Printing A Fax Log
Faxing Printing a fax log From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log. Blocking junk faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On.
Page 63 Faxing In the Fax Forwarding menu, select Forward. In the Forward to menu, conﬁgure the destination.
Page 64: Scanning
Scanning Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 65: Scanning To An Ftp Server
Scanning For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer” on page 275. Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: •...
Page 66: Scanning To A Flash Drive
Scanning Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 67: Scanning To A Fax Server
Scanning Scanning to a fax server Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center, and then from the list of destinations, select Fax. Select a fax destination. Note: To create a fax destination, touch Create Fax. Scan the document.
Page 68: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 69: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
Page 70 Understanding the printer menus Menu item Description Screen Brightness Adjust the brightness of the display. 20–100% (100*) Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax.
Page 71 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 72 Understanding the printer menus Menu item Description Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention. Custom Supply Estimates Show Estimates Note: This menu item appears only in the Embedded Web Server. Do Not Show Estimates* E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer.
Page 73 Understanding the printer menus Menu item Description Error Prevention Let the printer continue processing or printing a job automatically after clearing certain printer conditions that Auto Continue require user intervention. On* (5 seconds) Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle...
Page 74 Understanding the printer menus Menu item Description Jam Content Recovery Specify how to restart a scan job after resolving a paper jam. Scanner Jam Recovery Job level Page level* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
Page 75 Understanding the printer menus Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to the manufacturer. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance. None* Anonymous Data Send Time Start Time...
Page 76 Understanding the printer menus Menu item Description Tray Conﬁguration Set the tray to sense automatically the paper size loaded into Size Sensing Tray [x] Sensing Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings.
Page 77 Understanding the printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PPDS data stream. PPDS Emulation Off* Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Printer Emulations Set the page timeout during emulation.
Page 78 Understanding the printer menus Menu item Description Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*)
Page 79 Understanding the printer menus Menu item Description Device Operations Enable the optional parallel port. Enable Optional Parallel Port Off* Toner patch sensor setup Set the printer to put down the correct amount of toner to maintain color consistency. Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments...
Page 80 Understanding the printer menus Menu item Description Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output. Tiff Byte Order CPU Endianness* Little Endian Big Endian Scanner Conﬁguration Set the RowsPerStrip tag value of a TIFF‑formatted scan output. Exact Tiff Rows Per Strip Note: An asterisk (*) next to a value indicates the factory default setting.
Page 81: Print
Understanding the printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E-mail Status/Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs Scan Proﬁles App Proﬁles Forms and Favorites Scan Center Card Copy About this Printer...
Page 82 Understanding the printer menus Menu item Description Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off (1,1,1,2,2,2) On (1,2,1,2,1,2)* Separator Sheets...
Page 83 Understanding the printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 84 Understanding the printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 85 Understanding the printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 86 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 87 Understanding the printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 88 Understanding the printer menus Menu item Description Font Source Choose the source which contains the default font selection. Resident* Notes: Disk • Flash and Disk appear only when a ﬂash memory or hard disk is Flash installed. • For Flash and Disk to appear, make sure that they are not read‑ or write‑protected.
Page 89 Understanding the printer menus Menu item Description Auto LF after CR Set the printer to perform a line feed after a carriage return control command. Off* Tray Renumber Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a Assign MP Feeder given paper source.
Page 90: Paper
Understanding the printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 91 Understanding the printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Letter/A4 Notes: All Listed* • Off prompts the user to load the required paper size. •...
Page 92 Understanding the printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25.4–215.9 mm (215.9*) Height 1–25 inches (11*) 25.4–635 mm (279.4*) Orientation Portrait* Landscape...
Page 93: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 94 Understanding the printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 95 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0* Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 96: Fax
Understanding the printer menus Admin Controls Menu item Description Allow Color Copies Print copies in color. Transparency Separators Insert a blank sheet between transparencies. Allow Priority Copies Interrupt a print job to make copies. Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings.
Page 97 Understanding the printer menus Fax Setup Menu item Description General Fax Settings Conﬁgure the general fax settings. Fax Name Fax Number Fax ID (Fax Number*) Enable Manual Fax (Off*) Memory Use (Equal*) Cancel Faxes (Allow*) Fax Number Masking (Off*) Digits to Mask Enable Line Connected Detection (On*) Enable Line In Wrong Jack Detection (On*) Enable Extension In Use Support (On*)
Page 98 Understanding the printer menus Menu item Description Fax Send Settings Conﬁgure the fax send settings. Resolution (Standard*) Note: Custom Job Scanning and Scan Preview appear only Original Size (Mixed Sizes*) when a hard disk is installed. Orientation (Portrait*) Sides (Off*) Content Type (Text*) Content Source (Color Laser*) Darkness (5*)
Page 99 Understanding the printer menus Menu item Description Fax Receive Settings Conﬁgure the fax receive settings. Rings to Answer (3*) Auto Reduction (Off*) Paper Source (Auto*) Sides (Off*) Separator Sheets (None*) Separator Sheet Source(Tray 1*) Output Bin(Standard Bin*) Fax Footer (Off*) Fax Footer Time Stamp (Receive*) Holding Faxes Held Fax Mode (Off*)
Page 100 Understanding the printer menus Menu item Description Speaker Settings Set the speaker mode and volume for incoming or outgoing fax. Speaker Mode (Always Off*) Speaker Volume (Low*) Ringer Volume (Off*) Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Setup Menu item Description...
Page 101: E-Mail
Understanding the printer menus Menu item Description Fax Server Scan Settings Conﬁgure the fax server scan settings. Image Format (PDF (.pdf)*) Content Type (Text*) Content Source (Color Laser*) Fax Resolution (Standard*) Sides (Off*) Darkness (5*) Orientation (Portrait*) Original Size (Mixed Sizes*) Use Multi‑Page TIFF (On*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 102 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 103 Understanding the printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Highly Compressed (Off*) set to 1.4.
Page 104 Understanding the printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 105 Understanding the printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 106 Understanding the printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned. 5–95 (75*) Photo Default Set the photo quality of the content being scanned.
Page 107: Ftp
Understanding the printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 108 Understanding the printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi...
Page 109 Understanding the printer menus Menu item Description Auto Color Detect Conﬁgure the auto color detection setting. Color Sensitivity (5*) Area Sensitivity (5*) FTP Bit Depth (1 bit*) JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image.
Page 110 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 111: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) PDF Settings Conﬁgure the PDF settings of the scanned image. PDF Version (1.5*) Notes: Archival Version (A‑1a*) •...
Page 112 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation of the original document when scanning on both sides of the document.
Page 113 Understanding the printer menus Menu item Description Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document. • Fixed removes image noise from a photo. Mirror Image Create a mirror image of the original document.
Page 114 Understanding the printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. LZW* JPEG Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings. Off* Note: This menu item appears only when a hard disk is installed.
Page 115 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 116: Network/Ports
Understanding the printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Note: Wireless is available only in printers connected to a wireless network. Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display.
Page 117 Understanding the printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network Web Server. Network Name Network Mode Infrastructure Wireless Security Mode Disabled*...
Page 118 Understanding the printer menus Menu item Description WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal. Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2.
Page 119 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 120 Understanding the printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address...
Page 121 Understanding the printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Page 122 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 123 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 124 Understanding the printer menus Menu item Description Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility. SHA512 IKE SA Lifetime (Hours) Specify the IKE SA expiry period. Note: This menu item appears only when Base Conﬁguration is set to Secure.
Page 125 Understanding the printer menus Menu item Description LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job request.
Page 126 Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Off* Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 (0*) Packet Size (kbytes) Set the packet size for data transmission.
Page 127 Understanding the printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 128: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks...
Page 129 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 130 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 131 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 132 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 133 Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 134 Understanding the printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all ﬁles stored on the printer memory. Off* Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed.
Page 135: Reports
Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...
Page 136: Help
Understanding the printer menus Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Note: This menu item appears only when Enable Job Log is set to On. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On.
Page 137: Troubleshooting
Understanding the printer menus Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Cleaning the Scanner Print instructions on how to clean the scanner.
Page 138: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 139: Encrypting The Printer Hard Disk
Securing the printer Note: This process can take from several minutes to more than an hour, making the printer unavailable for other tasks. Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption.
Page 140 Securing the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data •...
Page 141: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume From the control panel, navigate to: Settings >...
Page 142 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 143 Maintaining the printer Notes: • By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, from the home screen touch Settings > Security > Miscellaneous > Enable Password/PIN Reveal. • To know the password of the Wi-Fi Direct network without showing it on the printer display, from the home screen touch Settings >...
Page 144 Maintaining the printer For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Page 145: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 146 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass...
Page 147: Ordering Parts And Supplies
Maintaining the printer • Scanner glass pad Close the scanner cover. Ordering parts and supplies Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Ordering toner cartridges Notes: •...
Page 148: Replacing Parts And Supplies
Maintaining the printer • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Device > Notiﬁcations. From the Supplies menu, click Custom Supply Notiﬁcations. Select a notiﬁcation for each supply item. Apply the changes.
Page 149 Maintaining the printer Remove the waste toner bottle.
Page 150 Maintaining the printer Remove the imaging unit. Remove the developer unit. Unpack the new developer unit, and then remove the packing material. Insert the new developer unit.
Page 151 Maintaining the printer Insert the imaging unit. Insert the waste toner bottle. Close door A.
Page 152 Maintaining the printer Replacing the fuser Turn off the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the fuser.
Page 153 Maintaining the printer Clean the fuser lens using the cotton swab that came with the package. Insert the new fuser until it clicks into place. Close door B. Turn on the printer.
Page 154 Maintaining the printer Replacing a photoconductor unit Open door A.
Page 155 Maintaining the printer Remove the waste toner bottle.
Page 156 Maintaining the printer Remove the imaging unit. Remove the photoconductor unit. Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 157 Maintaining the printer Insert the imaging unit. Insert the waste toner bottle. Close door A.
Page 158 Maintaining the printer Replacing an imaging unit Open door A.
Page 159 Maintaining the printer Remove the waste toner bottle.
Page 160 Maintaining the printer Remove the imaging unit. Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 161 Maintaining the printer Insert the waste toner bottle. Close door A. Replacing a toner cartridge Open door A.
Page 162 Maintaining the printer Remove the toner cartridge. Unpack the new toner cartridge. Insert the new toner cartridge until it clicks into place. Close door A. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray or envelope tray Turn off the printer.
Page 163 Maintaining the printer Remove the pick roller. Unpack the new pick roller.
Page 164 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
Page 165 Maintaining the printer Replacing the pick roller in the 2200‑sheet tray Turn off the printer. Pull out, and then unlock the tray. Remove the tray. Remove the pick roller. Unpack the new pick roller.
Page 166 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
Page 167 Maintaining the printer Replacing the separator pad Pull out the tray. Remove the separator pad. Unpack the new separator pad. Insert the new separator pad until it clicks into place. Insert the tray.
Page 168 Maintaining the printer Replacing the waste toner bottle Open door A.
Page 169 Maintaining the printer Remove the waste toner bottle. Unpack the new waste toner bottle.
Page 170 Maintaining the printer Insert the new waste toner bottle. Close door A.
Page 171 Maintaining the printer Replacing the transfer belt Turn off the printer. Open door A.
Page 172 Maintaining the printer Remove the waste toner bottle. Open door A1.
Page 173 Maintaining the printer Remove the transfer belt. Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt.
Page 174 Maintaining the printer Close door A1. Insert the waste toner bottle. Close door A . Turn on the printer.
Page 175 Maintaining the printer Replacing the transfer roller Open door B. Remove the transfer roller. Unpack the new transfer roller. Note: Do not remove the white packing material.
Page 176 Maintaining the printer Insert the new transfer roller. Remove the white packing material. Close door B.
Page 177 Maintaining the printer Replacing the ADF pick roller Turn off the printer. Open door D. Remove the ADF pick roller cover. Remove the ADF pick roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 178 Maintaining the printer Unpack the new ADF pick roller. Insert the new ADF pick roller until it clicks into place. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 179 Maintaining the printer Replacing the ADF feed roller Turn off the printer. Open door D. Remove the ADF pick roller cover. Remove the ADF feed roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 180 Maintaining the printer Unpack the new ADF feed roller. Insert the new ADF feed roller until it clicks into place. Insert the ADF pick roller cover until it clicks into place. Close door D. Turn on the printer.
Page 181 Maintaining the printer Replacing the ADF separator roller Turn off the printer. Open door D. Remove the ADF separator roller cover. Remove the ADF separator roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 182 Maintaining the printer Unpack the new ADF separator roller. Insert the new ADF separator roller until it clicks into place. Insert the ADF separator roller cover until it clicks into place. Close door D. Turn on the printer. Resetting the maintenance counter From the home screen, touch Settings >...
Page 183 Maintaining the printer Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher Open door C. Open door G.
Page 184 Maintaining the printer Remove the staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place. Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
Page 185 Maintaining the printer Replacing the staple cartridge holder in the staple ﬁnisher Open door C. Open door G.
Page 186 Maintaining the printer Pull out the staple cartridge holder. Remove the staple cartridge. Unpack the new staple cartridge holder. Insert the staple cartridge until it clicks into place.
Page 187 Maintaining the printer Insert the staple cartridge holder until it clicks into place. Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Replacing the staple cartridge in the multiposition staple, hole punch ﬁnisher Open door J.
Page 188 Maintaining the printer Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place. Close door J.
Page 189 Maintaining the printer Replacing the staple cartridge holder in the multiposition staple, hole punch ﬁnisher Open door J. Remove the staple cartridge holder. Remove the staple cartridge. Unpack the new staple cartridge holder.
Page 190: Storing Supplies
Maintaining the printer Insert the staple cartridge until it clicks into place. Insert the staple cartridge holder until it clicks into place. Close door J. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 191: Saving Energy And Paper
Maintaining the printer CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • Make sure that all doors and trays are closed. • Turn off the printer, and then unplug the power cord from the electrical outlet. •...
Page 192 Maintaining the printer Adjusting the brightness of the printer display From the home screen, touch Settings > Device > Preferences > Screen Brightness. Adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. •...
Page 193: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 194: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 195: Paper Jam In Trays
Clearing jams Finisher jam locations Door L Door J Door K Door N Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 196 Clearing jams Insert the tray. Open the tray cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 197: Paper Jam In The Multipurpose Feeder
Clearing jams Close the tray cover. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 198: Paper Jam In The Automatic Document Feeder
Clearing jams Close door B. Flex, fan, and align the paper edges before loading. Reload paper. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door D. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity.
Page 199 Clearing jams Close door D. Open the scanner cover. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 200: Paper Jam In The Standard Bin
Clearing jams Close door E and the scanner cover. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 201: Paper Jam In Door B
Clearing jams Close door B. Paper jam in door B Paper jam in the fuser Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 202 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 203 Clearing jams Close door B. Paper jam in the duplex unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 204: Paper Jam In The Finisher Bin
Clearing jams Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex cover and door B. Paper jam in the ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 205 Clearing jams Open door C. Open door F. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 206: Staple Jam In Door G
Clearing jams Close doors F and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Staple jam in door G Open door C.
Page 207 Clearing jams Open door G. Pull out the staple cartridge holder.
Page 208 Clearing jams Lift the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. Close the staple guard.
Page 209: Paper Jam In Door K
Clearing jams Insert the staple cartridge holder. Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Paper jam in door K Open doors C and K. Remove the jammed paper.
Page 210: Paper Jam In Door J
Clearing jams • Using knob J2 Close doors K and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Paper jam in door J Open door J. Remove the jammed paper.
Page 211 Clearing jams • Area J1 • Areas J3 and J4 • Areas J5 and J6 Close door J.
Page 212: Paper Jam In Door N
Clearing jams Paper jam in door N Open door N. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door N.
Page 213: Paper Jam In Door L
Clearing jams Paper jam in door L Open door L. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door L.
Page 214: Paper Jam In The Staple Finisher Bin
Clearing jams Paper jam in the staple ﬁnisher bin Open door J. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door J. Staple jam in door J Open door J.
Page 215 Clearing jams Remove the staple cartridge holder. Open the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. Close the staple guard.
Page 216 Clearing jams Insert the staple cartridge holder. Close door J.
Page 217: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 218 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another job.
Page 219: Hardware Options Problems
Troubleshooting Hardware options problems Defective ﬂash detected Contact your dealer. Not enough free space in ﬂash memory for resources Contact your dealer. Unformatted ﬂash detected Try one or more of the following: • From the control panel, select Continue to stop the defragmentation and continue printing. •...
Page 220: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 221 Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
Page 222 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 223: Printing Problems
Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact your dealer.
Page 224 Troubleshooting Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF ﬁles, generate a new ﬁle, and then print the documents.
Page 225 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 226 Troubleshooting Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 227 Troubleshooting Action Step 5 The problem is Contact your dealer. solved. Remove, and then reinstall the print driver. Print the document. Is the document printed? Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper.
Page 228 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 229 Troubleshooting Print quality is poor Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2.
Page 230 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 231 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Print the document. Do ghost images appear on prints? Step 2 Go to step 3. The problem is solved.
Page 232 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality >...
Page 233 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 234 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 235 Troubleshooting Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Contact your dealer. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 3.
Page 236 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package.
Page 237 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the page or image clipped? Step 2 Contact your dealer. The problem is solved.
Page 238 Troubleshooting Action Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 239 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper source from the Printing Preferences or Print dialog. Print the document. Do horizontal dark lines appear on prints? Step 2 Go to step 3.
Page 240 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 241 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 242: Color Quality Problems
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 243 Troubleshooting Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual > Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
Page 244 Troubleshooting How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
Page 245: Faxing Problems
Troubleshooting Action Step 2 Contact your dealer. The problem is solved. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. Adjust the settings. Print the document. Does the print appear tinted? Faxing problems Cannot send or receive faxes Action Step 1...
Page 246 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 247 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 248: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects. For more information, see “Print quality is poor”...
Page 249 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 250 Troubleshooting Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job. Is the scan job successful? Step 2 The problem is...
Page 251 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 252: Contacting Your Dealer
Troubleshooting Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF. In the Copy Quick Test menu, touch Start.
Page 253: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Internal solutions port (ISP) Note: Some options are available only in some printer models. For more information, contact the place where you purchased the printer.
Page 254 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 255 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk. Insert the bracket into the board until it clicks into place.
Page 256 Upgrading and migrating Attach the ISP to the bracket. If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 257 Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 258 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 259 Upgrading and migrating Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 260 Upgrading and migrating If an internal solutions port (ISP) is installed, then do the following: Remove the hard disk bracket.
Page 261 Upgrading and migrating Attach the hard disk to the ISP. Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 262 Upgrading and migrating Lift the printer using the side and rear handles. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time.
Page 263 Upgrading and migrating • Printer • Staple ﬁnisher Installing the keyboard tray Turn off the printer. Open door A. Remove the keyboard attach cover. Unpack the keyboard tray.
Page 264 Upgrading and migrating Attach the keyboard to the base. Insert the keyboard tray. Close door A. Turn on the printer.
Page 265 Upgrading and migrating Installing the staple ﬁnisher Turn off the printer. Open door C. Remove the paper bail.
Page 266 Upgrading and migrating Remove the paper transport and staple ﬁnisher connector covers. Unpack the staple ﬁnisher. Insert the staple ﬁnisher until it clicks into place.
Page 267 Upgrading and migrating Close door C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Turn on the printer. Installing the multiposition staple, hole punch ﬁnisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 268 Upgrading and migrating Open the covers at the side of the caster base. Open door C.
Page 269 Upgrading and migrating Remove the paper bail. Remove the covers. Unpack the paper transport, and then remove the pieces of tape.
Page 270 Upgrading and migrating Lift, and then align the paper transport to the printer. Firmly push the paper transport until it clicks into place. Close door C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
Page 271 Upgrading and migrating Unpack the multiposition staple, hole punch ﬁnisher, and then remove the pieces of tape. On a ﬂat, sturdy, and stable surface, align the ﬁnisher to the printer. Note: Avoid installing the ﬁnisher on a carpeted surface.
Page 272 Upgrading and migrating Push the ﬁnisher to the printer by applying pressure at the bottom of the ﬁnisher until it clicks into place. Check if the ﬁnisher and printer are properly locked by pulling hard the ﬁnisher away from the printer. If the ﬁnisher detaches from the printer, then repeat step 13 through...
Page 273 Upgrading and migrating When the ﬁnisher is locked, do the following: Open the bottom front door of the ﬁnisher. Turn the levers of the ﬁnisher counterclockwise until the levers are loose. Close the door.
Page 274: Software
Upgrading and migrating Check the gap between the printer and the ﬁnisher. If the gap is uneven, then do either of the following: To ﬁx the gap at the top, rotate the side wheels of the ﬁnisher clockwise. To ﬁx the gap at the bottom, rotate the side wheels of the ﬁnisher counterclockwise. Connect the power cords to the ﬁnisher and the printer, and then connect them to a properly grounded electrical outlet.
Page 275 Upgrading and migrating • Windows Server 2012 • Windows 7 SP1 • Windows Server 2008 R2 SP1 • Windows Server 2008 SP2 • Windows Vista SP2 • Mac OS X version 10.7 or later • Red Hat Enterprise Linux WS •...
Page 276 Upgrading and migrating • Connect the printer to the computer using a USB cable. For more information, see “Attaching cables” on page Note: The USB cable is sold separately. For Windows users From a computer, install the print driver. Note: For more information, see “Installing the printer software”...
Page 277: Firmware
Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 278 Upgrading and migrating Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 279: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 280 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 281 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 282 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 283 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
Page 284 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One-sided: 825 (7564-5H6), 870 inputs.
Page 285 Notices The Hibernate mode can be entered in any of the following methods: • Using the Hibernate Timeout • Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month.
Page 286 Notices Saving energy The ENERGY STAR® program is a voluntary scheme to promote the development and purchase of energy efficient models, which help to minimize environmental impact. Products which meet the stringent requirements of the ENERGY STAR program for both environmental beneﬁts and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program.
Page 287 Notices If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time...
Page 288 Notices This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Spark will accept no responsibility should difficulties arise in such circumstances. The decadic (or pulse) dialing on this device is unsuitable for use on the Spark network in New Zealand. For correct operation, the total of all the Ringer Equivalence Numbers (RENs) of all parallel devices connected to the same telephone line may not exceed 5.
Page 289 Notices Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera.
Page 290 Notices Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003. Japanese VCCI notice Notice to users of Class A products in Brazil Este produto não é...
Page 291 Notices This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Page 292: Index
Index Index conﬁguring daylight saving time 60 adapter plug 57 blocking junk faxes 62 conﬁguring supply adding a shortcut bookmarks notiﬁcations 147 copy 43 creating 19 conﬁguring the e‑mail server adding contacts 20 creating folders for 20 settings 44 adding groups 21 conﬁguring the settings adding hardware options fax speaker 141...
Page 293 Index creating a shortcut envelopes cannot send or receive copy 43 loading 25 faxes 245 network folder 65 environmental settings 191 poor print quality 248 creating bookmarks 19 erasing faxing creating folders printer memory 138 setting the date and time 60 for bookmarks 20 erasing hard disk memory 138 using the automatic document...
Page 294 Index home screen icons ﬁnisher bin 204 Conﬁdential Print Setup 132 displaying 18 fuser 201 Conﬁguration Menu 75 using 16 multipurpose feeder 197 Copy Defaults 93 horizontal dark lines 238 standard bin 200 Custom Scan Sizes 92 horizontal white lines 240 staple cartridge 206, 214 Device 135 humidity around the printer 283...
Page 295 Index Solutions LDAP Settings 134 ordering personal identiﬁcation number TCP/IP 121 toner cartridges 147 method 142 ThinPrint 126 ordering supplies photoconductor unit Tray Conﬁguration 90 waste toner bottle 147 replacing 154 Troubleshooting 137 photos, copying 41 Universal Setup 91 pick roller USB 126 replacing 162 paper...
Page 296 Index white pages 229 printer software replacing the ADF separator print troubleshooting installing 275 roller 181 collated printing does not printer status 16 replacing the fuser 152 work 220 printing replacing the pick roller 162 conﬁdential and other held conﬁdential print jobs 38 replacing the separator pad 167 documents do not print 223 directory list 39...
Page 297 Index scanning staple cartridge holder trays to a computer 64 replacing 185, 189 linking 27 to an FTP server 65 staple ﬁnisher loading 23 to ﬂash drive 66 installing 265 unlinking 27 using the automatic document staple jam in door G 206 troubleshooting feeder (ADF) 64 staple jam in door J 214...
Page 298 Index vertical dark lines or streaks wireless networking 141 appear on prints 239 wireless option 253 vertical white lines 241 Wi‑Fi Direct white pages 229 conﬁguring 142 troubleshooting, scan enabling 143 partial copies of documents or printing from a mobile photos 249 device 36 poor copy quality 249...

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