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Symptom
The 'Offline' message of the Jet
Bot appears on the SmartThings
App though the Jet Bot's
registration has completed
without a problem.
The 'Offline' message of the Jet
Bot appears on the SmartThings
App during normal operation of
the App.
A map cannot be saved.
When controlling with a
smartphone, a response is
delayed.
The Jet Bot does not drive
straight but turns to avoid an
obstacle that is not there.
The Jet Bot does not avoid small
obstacles but bumps into them
frequently.
The Jet Bot returns to the Clean
Station though cleaning is not
complete.
The Jet Bot takes an unusual and
complicated trajectory.
The Jet Bot does not recognize
pet waste but sucks it up.
44
English
• Close the SmartThings App and then run it again.
• Check whether there is an internet connection problem
of the wireless router. Especially, a firewall may
interrupt standard operation.
• If the Jet Bot is distant from a wireless router,
connection cut may occur.
• Close the SmartThings App and restart the App.
• If the connection cut occurs repeatedly, try the product
registration again.
• When the SSID/password of a wireless router is
changed, try the product registration again.
• Check whether the Jet Bot is in the Sleep Mode. Press
the [
] to cancel the Sleep Mode.
• To create a map, you need to register the device first
and then start creating a map with the SmartThings
App.
• When the Jet Bot starts cleaning from the Clean Station
and completes cleaning one time in Auto Clean, a map
is saved.
• If the Jet Bot and the smartphone are not connected
to the same wireless router, a response can be delayed
depending on the network environment.
• 3D sensor calibration is required. As to the calibration,
please refer to the calibration procedures in the
SmartThings App.
• If the problem is still not solved with the procedures
in the 'Calibration' section, contact a Samsung service
center.
• If the pet waste is in the blind spot of the Object
Recognition sensor's view angle, it may not be
recognized. If the size of pet waste is smaller in
diameter than about 2 cm x 3 cm wide, the Jet Bot may
not recognize it as pet waste but something it has to
clean and then it may suck it up.
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