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Lenovo 10HC User Manual

Lenovo 10HC User Manual

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Lenovo S500z
User Guide
Machine Types: 10HC and 10K3

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Summary of Contents for Lenovo 10HC

  • Page 1 Lenovo S500z User Guide Machine Types: 10HC and 10K3...
  • Page 2 Important safety information” on page iii and Appendix F “Notices” on page 87. Fourth Edition (May 2016) © Copyright Lenovo 2015, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA”...

  • Page 3: Table Of Contents

    Accessing a program on the computer ..Using the Setup Utility program ..An introduction to Lenovo programs ..Starting the Setup Utility program ..
  • Page 4 Appendix F. Notices ..87 Lenovo Web site ... . Trademarks ....

  • Page 5: Read This First: Important Safety Information

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 6: Static Electricity Prevention

    Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. Lenovo S500z User Guide...

  • Page 7: Extension Cords And Related Devices

    • Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. © Copyright Lenovo 2015, 2016...

  • Page 8: Operating Environment

    • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Lenovo S500z User Guide...

  • Page 9: Power Supply Statement

    • Keep remote controls, toys, and other items that might attract children off the computer. • Keep the computer, cables, and cords out of the reach of children. • Supervise children in rooms where these safety tips have not been followed. © Copyright Lenovo 2015, 2016...
  • Page 10 Lenovo S500z User Guide...

  • Page 11: Chapter 1. Product Overview

    Integrated camera shield control slider Integrated camera Optical drive eject/close button Optical drive activity indicator Monitor/computer mode switch Power button • Integrated camera Used to take pictures or hold a video conference. • Integrated camera activity indicator © Copyright Lenovo 2015, 2016...

  • Page 12: Rear View

    Used to turn on your computer. You also can use the power button to turn off your computer only when ® ® you cannot use any Microsoft Windows shutdown procedure to turn off your computer. Rear view Figure 2. Rear view Lenovo S500z User Guide...

  • Page 13: Computer Components

    Security-lock slot USB 3.0 connectors (2) Headset connector Card reader slot HDMI -in connector USB 2.0 connectors (3) HDMI-out connector Ethernet connector ac power adapter connector Internal speakers (2) • ac power adapter connector Used to connect the ac power adapter to your computer for power supply. •...
  • Page 14 Figure 3. Computer components Frame stand UltraFlex II Stand base UltraFlex II Stand Monitor stand base Monitor stand Computer cover Wi-Fi antennas (2) M.2 Wi-Fi card Lenovo S500z User Guide...

  • Page 15: Parts On The System Board

    Integrated camera shield control slider System board shield Memory module I/O bracket Heat sink Coin-cell battery ® System board VESA mount bracket Storage drive bracket System fan Storage drive Internal speakers (2) Feet (2) Control button board Converter board Optical drive Optical drive bracket ac power adapter Parts on the system board...

  • Page 16: Locating The Machine Type And Model Label

    Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the rear side of your computer as shown.
  • Page 17 Your computer is preinstalled with Windows 7 or Windows 10 operating system. Additional operating systems might be identified by Lenovo as compatible with your computer. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.
  • Page 18 • Windows Management Instrumentation (WMI) Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an operating system interface through which instrumented components provide information and notification. Lenovo S500z User Guide...

  • Page 19: Specifications

    Specifications This section lists the physical specifications for your computer. Dimensions (without the computer stand) Width: 569 mm (22.4 inches) Height: 395 mm (15.6 inches) Depth: 40 mm (1.63 inches) Weight Maximum configuration as shipped: 13.6 kg (36.4 lb) Environment •...

  • Page 20: An Introduction To Lenovo Programs

    – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with the computer.
  • Page 21 – Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Chapter 1...
  • Page 22 Lenovo S500z User Guide...

  • Page 23: Chapter 2. Using Your Computer

    “Using the single-touch or multi-touch feature” on page 20 Adjusting the computer stand You can use the computer stand to adjust the computer to a position comfortable for you. Note: The computer stand is optional. © Copyright Lenovo 2015, 2016...

  • Page 24: Adjusting The Frame Stand

    You can use the monitor stand to adjust the computer by doing the following: • You can adjust the vertical position of the computer between 5° to the front and 24° to the rear as shown. Lenovo S500z User Guide...

  • Page 25: Adjusting The Ultraflex Ii Stand

    Figure 7. Adjusting the monitor stand • You can adjust the angle of the computer between 45° to the left and 45° to the right as shown. Figure 8. Adjusting the monitor stand Adjusting the UltraFlex II Stand You can use the UltraFlex II Stand to adjust the computer by doing the following: •...
  • Page 26 • After you adjust your computer to the rear, you can adjust the UltraFlex II Stand downward at an angle of 57° as shown. Figure 10. Adjusting the UltraFlex II Stand • Turn the computer at an angle of 45° to the left and 45° to the right. Lenovo S500z User Guide...

  • Page 27: Registering The Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.

  • Page 28: Adding An Icon To The Windows Notification Area

    • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. Lenovo S500z User Guide...

  • Page 29: Playing And Removing A Disc

    Playing and removing a disc To play a disc, do the following: 1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides out of the drive. 2. Insert a disc into the tray. Some optical drive has a snap hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push center of the disc until it snaps into place.

  • Page 30: Connecting To A Network

    Depending on the computer model, the single-touch or the multi-touch feature is available. The single-touch feature enables you to use only one finger at a time to interact with the computer. The multi-touch feature enables you to use one or two fingers to interact with the computer. Lenovo S500z User Guide...
  • Page 31 Note: The single-touch and multi-touch features are optional. To use the single-touch or multi-touch feature, do the following: • To make a single click, tap the touch screen once with your finger. • To make a double-click, tap twice without pausing. •...
  • Page 32 Lenovo S500z User Guide...

  • Page 33: Chapter 3. You And Your Computer

    Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2015, 2016...

  • Page 34: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 35 Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
  • Page 36 – Change the size of the items on the desktop or a window. Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Lenovo S500z User Guide...

  • Page 37: Cleaning The Computer

    Then, you can type a message on the computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 38: Keeping The Computer Current

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.

  • Page 39: Moving The Computer

    – Turn on or restart the computer. Then, repeatedly press and release the F2 key until the Lenovo Rescue System program opens. Select Driver and Application Installation and follow the instructions on the screen. Note: For some keyboards, you might need to press Fn+F2 to open the Lenovo Rescue System program.
  • Page 40 Lenovo S500z User Guide...

  • Page 41: Chapter 4. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support...

  • Page 42: Viewing And Changing Security Settings In The Setup Utility Program

    2. Depending on your Windows version, do one of the following: – For Windows 7: Click Control Panel ➙ User Accounts. – For Windows 10: Click Settings ➙ Accounts. 3. Follow the instructions on the screen. Lenovo S500z User Guide...

  • Page 43: Protecting Data Against Viruses

    The computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on the computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 44 Lenovo S500z User Guide...

  • Page 45: Chapter 5. Advanced Configuration

    3. Select the feature you want to enable or disable and press Enter. 4. Select the desired setting and press Enter. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 38. © Copyright Lenovo 2015, 2016...

  • Page 46: Enabling Or Disabling The Erp Lps Compliance Mode

    Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when the computer is off or in sleep mode.

  • Page 47: Using Bios Passwords

    Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to the computer and data. You do not have to set any passwords to use the computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Setup Utility program password types The following types of passwords are available: •...

  • Page 48: Selecting A Startup Device

    Enter to start the Setup Utility program. For more information about how to select a permanent startup device, see “Changing the startup device sequence permanently” on page 38. Exiting the Setup Utility program To exit the Setup Utility program, do one of the following: Lenovo S500z User Guide...

  • Page 49: Updating The Bios

    To update the BIOS, do the following: 1. Go to http://www.lenovo.com/drivers. 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you download.
  • Page 50 Lenovo S500z User Guide...

  • Page 51: Chapter 6. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 50. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information about help, service, and technical assistance, see Chapter 8 “Getting information, help, and service”...

  • Page 52: Audio Problems

    • Click the volume icon in the Windows notification area on the taskbar. Then, click the speaker icon on top of the volume control. Click the Levels tab and ensure that the Balance settings are set correctly . Lenovo S500z User Guide...

  • Page 53: Cd Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 18. CD problems This section provides solutions to CD-related problems. A CD or DVD does not work Solutions: •...

  • Page 54: Intermittent Problems

    "No Operating System Found" message or the system not starting up from the correct storage drive Symptom: "No Operating System Found" message or the system not starting up from the correct storage drive Solutions: • Ensure that all storage drive signal cables and power cables are connected correctly. Lenovo S500z User Guide...

  • Page 55: Screen Problems

    • Ensure that the storage drive the computer starts up from is listed as the first startup device in the Setup Utility program. Refer to “Changing the startup device sequence permanently” on page 38. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.
  • Page 56 • For Windows 10, enable the wireless LAN feature in Windows Settings. Click the Start button to open the Start menu, and then click Settings ➙ Network & Internet ➙ Wi-Fi. Turn on the Wi-Fi feature. • Enable the wireless LAN adapter. Lenovo S500z User Guide...

  • Page 57: Performance Problems

    1. Depending on your Windows version, do one of the following: – For Windows 7: Click the Start button to open the Start menu. – For Windows 10: Right-click the Start button to open the Start context menu. 2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Network and Sharing Center ➙...
  • Page 58 – To turn some Windows features off, click Turn Windows features on or off. Follow the instructions on the screen. – To remove some unnecessary programs, select the program you want to remove, and then click Uninstall/Change or Uninstall. Insufficient free memory space Solutions: Lenovo S500z User Guide...

  • Page 59: Serial Connector Cannot Be Accessed

    • Detach and reconnect the USB connector to reset the USB device. I cannot install the Windows 7 operating system using an external USB device Solution: Go to http://www.lenovo.com/support to download and install USB drivers. Software and driver problems This section provides solutions to software- and driver-related problems.

  • Page 60: Diagnostics

    If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.

  • Page 61: Recovery Information For Windows 10

    Note: For some keyboards, you might need to press Fn+F8 to open the Advanced Boot Options window. • Use the Lenovo Rescue System program to restore the storage drive from a backup, or restore the C drive to the factory-default settings.
  • Page 62 F2 key until the Lenovo Rescue System program opens. Follow the instructions on the screen. Note: For some keyboards, you might need to press Fn+F2 to open the Lenovo Rescue System program. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.

  • Page 63: Chapter 7. Installing Or Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 64: Replacing The Computer Stand

    Then, pivot the frame stand downward and tighten the screw to secure the stand to the computer cover. Figure 15. Installing the frame stand Lenovo S500z User Guide...
  • Page 65 Replacing the monitor stand To replace the monitor stand, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 66 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the computer cover is facing up. Lenovo S500z User Guide...
  • Page 67 3. Remove the screw that secures the UltraFlex II Stand to the computer. Then, lift the UltraFlex II Stand up to remove it from the computer. Figure 20. Removing the UltraFlex II Stand 4. Remove the screw that secures the UltraFlex II Stand base to remove it from the UltraFlex II Stand. Figure 21.

  • Page 68: Removing The Computer Cover

    2. Remove the computer stand. See “Replacing the computer stand” on page 54. 3. Unlock any locking device that secures the computer cover. Lenovo S500z User Guide...

  • Page 69: Replacing The 2.5-Inch Storage Drive

    4. Remove the two screws that secure the computer cover. Then, lift the computer cover up to remove it from the computer. Figure 23. Removing the computer cover Replacing the 2.5-inch storage drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information”...
  • Page 70 8. Align the screw holes in the new storage with the screw holes in the bracket. Then, install the four screws to secure the storage drive to the storage drive bracket. Figure 26. Installing the 2.5-inch storage drive into the bracket Lenovo S500z User Guide...

  • Page 71: Replacing The Optical Drive

    9. Align the screw holes in the storage drive bracket with the screw holes in the chassis. Then, install the four screws to secure the storage drive bracket to the chassis. Figure 27. Installing the 2.5-inch storage bracket into the computer 10.

  • Page 72: Replacing The System Board Shield

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Lenovo S500z User Guide...

  • Page 73: Replacing A Memory Module

    Replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information” on page iii. Note: Ensure that you install memory modules following the installing sequence. Memory slot 1 and memory slot 2 indicate the installing sequence.

  • Page 74: Replacing The Coin-Cell Battery

    8. Reinstall the system board shield. See “Replacing the system board shield” on page 62. 9. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 67. 10. Turn on the computer and all connected devices. Lenovo S500z User Guide...

  • Page 75: Replacing The M.2 Wi-Fi Card

    Note: When the computer is turned on for the first time after replacing the coin-cell battery, an error message might be displayed. This is normal after replacing the coin-cell battery. 11. Use the Setup Utility program to set the date, time, and any passwords. See “Using the Setup Utility program”...
  • Page 76 Figure 38. Securing the M.2 Wi-Fi card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Lenovo S500z User Guide...

  • Page 77: Completing The Parts Replacement

    Completing the parts replacement After completing the installation or replacement for all parts, reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to “Using the Setup Utility program” on page 35. To reinstall the computer cover and reconnect cables to your computer, do the following: 1.
  • Page 78 Lenovo S500z User Guide...

  • Page 79: Chapter 8. Getting Information, Help, And Service

    Ensure that you read and understand all safety information before using the computer. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain the computer. You also can do the following: •...

  • Page 80: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 81: Purchasing Additional Services

    • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com Chapter 8 Getting information, help, and service...
  • Page 82 Lenovo S500z User Guide...

  • Page 83: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 84 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 85: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 86: Taiwan Vision Precaution Notice

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.

  • Page 87: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 88: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 89: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 90 Lenovo S500z User Guide...

  • Page 91: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...

  • Page 92: China Rohs

    China RoHS Taiwan RoHS Lenovo S500z User Guide...

  • Page 93: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2015, 2016...
  • Page 94 Lenovo S500z User Guide...

  • Page 95: Appendix E. Energy Star Model Information

    ENERGY STAR program requirement for computers at the time of manufacture: 10HC and 10K3. For more information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.
  • Page 96 Lenovo S500z User Guide...

  • Page 97: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 98: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Intel is a trademark of Intel Corporation in the U.S. and/or other countries.

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