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Lenovo 10AU User Manual

Thinkcentre e73
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ThinkCentre E73
User Guide
Machine Types: 10AU, 10AW, 10BF, 10BG, 10DU, and 10DT

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Summary of Contents for Lenovo 10AU

  • Page 1 ThinkCentre E73 User Guide Machine Types: 10AU, 10AW, 10BF, 10BG, 10DU, and 10DT...
  • Page 2 “Important safety information” on page v and Appendix A “Notices” on page 125. Third Edition (June 2014) © Copyright Lenovo 2013, 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Windows passwords ..An introduction to Lenovo programs ..Locations....
  • Page 4 Safety and Warranty... Enabling ErP LPS compliance mode ..Lenovo Web site ... . Exiting the Setup Utility program .
  • Page 5 Important WEEE information ..Index....Recycling information for Japan ..© Copyright Lenovo 2013, 2014...
  • Page 6 ThinkCentre E73 User Guide...

  • Page 7: Important Safety Information

    ® Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/UserManuals. The Lenovo Support Web site also provides the Safety, Warranty, and Setup Guide and this User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.

  • Page 8: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2013, 2014...

  • Page 10: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...

  • Page 11: Power Supply Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2013, 2014...
  • Page 12 ThinkCentre E73 User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
  • Page 14 • Internal speaker (installed in some models) Connectivity • PCI Express Fax modem (some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 15 Input/Output (I/O) features • One DisplayPort connector • One Ethernet connector • One 9-pin serial connector (optional) • One VGA monitor connector • Six Universal Serial Bus (USB) connectors – Two USB 2.0 connectors on the front panel – Two USB 2.0 connectors on the rear panel –...
  • Page 16 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 17: Specifications

    Voltage-selection switch setting: 230 V ac Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary. Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or from Control Panel.

  • Page 18: Accessing Lenovo Programs On The Windows 8 Or Windows 8.1 Operating System

    You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table. ® Note: If you do not find the program you need, open the Lenovo ThinkVantage Tools program to find the dimmed icon for the program.

  • Page 19: An Introduction To Lenovo Programs

    • On the Windows 8.1 operating system, press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in the search box in the top-right corner of the screen.
  • Page 20 With Lenovo Reach, you can add your favorite Web services to your cloud desktop; stay logged in to Web sites with the cloud password manager; and access, edit, and share your files from anywhere.

  • Page 21: Locations

    • System Update (Windows 7, Windows 8, and Windows 8.1) The System Update program helps you keep the software on your computer up-to-date by downloading and installing software update packages (Lenovo programs, device drivers, BIOS updates, and other third party programs).

  • Page 22: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
  • Page 23 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

  • Page 24: Locating Components

    Locating components Figure 3 “Component locations” on page 12 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 35. Figure 3. Component locations Heat sink and fan assembly Power supply assembly Memory modules (2) Optical drive...

  • Page 25: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board part locations” on page 13 shows the locations of the parts on the system board. Figure 4. System board part locations 4-pin power connector Microprocessor Microprocessor fan connector Memory slot 1 (DIMM1) Memory slot 2 (DIMM2) Thermal sensor connector Power fan connector...

  • Page 26: Locating Internal Drives

    Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.

  • Page 27: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
  • Page 28 ThinkCentre E73 User Guide...

  • Page 29: Chapter 2. Using Your Computer

    “Creating recovery media” on page 80. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 30: Navigating Among Screens On The Windows 8 And Windows 8.1 Operating Systems

    Navigating among screens on the Windows 8 and Windows 8.1 operating systems This section provides instructions on how to navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed instructions, see “Navigating on Windows 8”...

  • Page 31: Navigating On Windows 8.1

    1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. 2. Tap the desired workspace. • Method 2 1. Swipe in from the left edge of the screen to navigate to the next available workspace. 2.

  • Page 32: Accessing Control Panel On The Windows 8 Or Windows 8.1 Operating System

    – Using a pointing device: 1. Do one of the following: • Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen. • Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen.

  • Page 33: Using Windows Shortcut Keys

    – For Windows 8.1: 1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Using Windows shortcut keys Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system.

  • Page 34: About Your Computer Audio

    About your computer audio If a factory-installed, high-performance audio adapter is installed in your computer, the system-board audio connectors on the rear of the computer are typically disabled; use the connectors provided on the audio adapter. Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector.

  • Page 35: Using Cds And Dvds

    2. In the Sound section, click Adjust system volume. 3. Move the sliders up or down to raise or lower the volume of your computer. Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media.

  • Page 36: Recording A Cd Or Dvd

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do one of the following: • On the Windows 7 operating system, you have either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer.

  • Page 37: Chapter 3. You And Your Computer

    51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. © Copyright Lenovo 2013, 2014...

  • Page 38: Glare And Lighting

    For more information about power cords, see “Power cords and power adapters” on page vi. Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. Some technologies are already provided in your operating system. Others can be purchased through vendors.
  • Page 39 select one object with your keyboard, the object is highlighted. When you move the pointer to one object with your mouse, the introductory text of the object is displayed. To use on-screen notification, open Control Panel, click Ease of Access ➙ Ease of Access Center, and then click Use text or visual alternatives for sounds.
  • Page 40 For more information about how to use and configure Speech Recognition, see the Windows Help and Support information system. Customizable text size Depending on your preference, you can change only the text size instead of changing the size of everything on the desktop.
  • Page 41 • “Zoom” on page 28 Ease of Access keyboard shortcuts The following table contains keyboard shortcuts that can help make your computer easier to use. Keyboard shortcut Function Windows logo key + U Open the Ease of Access Center Right Shift for eight seconds Turn Filter Keys on or off Shift five times Turn Sticky Keys on or off...

  • Page 42: Registering Your Computer

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 43: Chapter 4. Security

    For more information, see “Selecting or changing the startup device sequence” on page 90. • Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected. © Copyright Lenovo 2013, 2014...

  • Page 44: Locking The Computer Cover

    Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.

  • Page 45: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.

  • Page 46: Windows Passwords

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 47: Chapter 5. Installing Or Replacing Hardware

    Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 48: Removing And Reinstalling The Front Bezel

    This section provides instructions on how to remove the computer cover. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.

  • Page 49: Accessing The System Board Components And Drives

    3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer. Carefully lay the front bezel aside without disconnecting the power switch and light-emitting diode (LED) assembly cable. Figure 10.
  • Page 50 This section provides instructions on how to access the system board components and drives. To access the system board components and drives, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 35. 3.

  • Page 51: Installing Or Replacing A Pci Express Card

    Installing or replacing a PCI Express card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a PCI Express card. Your computer has two PCI Express x1 card slots and one PCI Express x16 graphics card slot.
  • Page 52 • If you are replacing an old PCI Express card, remove the screw that secures the old PCI Express card, grasp the old card that is currently installed, and gently pull it out of the slot. Figure 14. Removing a PCI Express card Notes: a.

  • Page 53: Installing Or Replacing A Memory Module

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 54: Replacing The Battery

    • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 16. Opening the retaining clips 9. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board.

  • Page 55: Replacing The Hard Disk Drive

    The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium battery notice”...
  • Page 56 This section provides instructions on how to replace the hard disk drive. To replace the hard disk drive, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 35. 3.

  • Page 57: Replacing The Optical Drive

    6. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis. 7. Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board.
  • Page 58 This section provides instructions on how to install or replace the optical drive. Note: The optical drive is only available in some models. To replace an optical drive, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
  • Page 59 7. Press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 25. Lowering the drive bay assembly 8. Slide the optical drive out of the front of the computer. Figure 26. Removing the optical drive Chapter 5 Installing or replacing hardware...
  • Page 60 9. Slide the new optical drive into the optical drive bay from the front of the computer. Figure 27. Installing a new optical drive 10. Hold the new optical drive and pivot the drive bay assembly upward. Align the screw holes in the new optical drive with the corresponding holes in the drive bay.

  • Page 61: Replacing The Solid-State Drive

    11. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13. Then, locate an available five-wire power connector and connect it to the rear of the new optical drive.
  • Page 62 1. Remove the four screws that secure the solid-state drive to the storage converter. Then, remove the drive from the converter as shown. Figure 30. Removing the solid-state drive from the storage converter 2. Take the new solid-state drive out of the static-protective package. 3.
  • Page 63 Replacing the solid-state drive on the bottom of the optical drive bay To replace the solid-state drive on the bottom of the optical drive bay, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 64 7. Remove the four screws that secure the solid-state drive to the bracket. Then, slide the drive as shown to remove it from the bracket. Figure 33. Removing the solid-state drive from the bracket 8. Take the new solid-state drive out of the static-protective package. 9.
  • Page 65 10. Carefully slide the solid-state drive bracket downward until it is secured by the three retaining clips the bottom of the optical drive bay. Figure 35. Installing the solid-state drive bracket 11. Install the screw to secure the bracket on the bottom of the optical drive bay. Chapter 5 Installing or replacing hardware...

  • Page 66: Replacing The Power Supply Assembly

    Figure 36. Installing the screw to secure the bracket on the bottom of the optical drive bay 12. Connect one end of the signal cable to the bottom of the new solid-state drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13.
  • Page 67 Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
  • Page 68 6. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the power supply clip downward to release the power supply assembly and then slide the power supply assembly to the front of the computer. Lift the power supply assembly out of the computer. Figure 38.
  • Page 69 Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 39. Installing the power supply assembly 9.

  • Page 70: Replacing The Heat Sink And Fan Assembly

    10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position. Figure 40. Installing the heat sink fan duct 11. Secure the power supply assembly cables with the cable clips and ties in the chassis. What to do next: •...
  • Page 71 4. Pivot the drive bay assembly upward. Then, pivot the two plastic retaining clips outward to remove the heat sink fan duct from the failing heat sink and fan assembly. Figure 41. Removing the heat sink fan duct 5. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board.
  • Page 72 6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...

  • Page 73: Replacing The Microprocessor

    Figure 43. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 74 5. Lift the small handle and open the retainer to access the microprocessor Figure 44. Accessing the microprocessor 6. Lift the microprocessor straight up and out of the microprocessor socket. Figure 45. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. ThinkCentre E73 User Guide...
  • Page 75 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.

  • Page 76: Replacing The System Fan Assembly

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 76. Replacing the system fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 77: Replacing The Front Audio And Usb Assembly

    9. Install the new system fan assembly by aligning the new rubber mounts that came with the new system fan assembly with the corresponding holes in the chassis, and then push the rubber mounts through the holes. Then, carefully pull on the tips of the rubber mounts from the bottom until the new system fan assembly is secured in place.

  • Page 78: Replacing The Wifi Units

    4. Pivot the drive bay assembly upward. See “Accessing the system board components and drives” on page 37. 5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board” on page 13. Note: Make sure that you note the locations of the cables when you disconnect the cables from the system board.

  • Page 79: Removing The Wifi Adapter Card

    Replacing the WiFi units involves the following operations: • “Removing the WiFi adapter card” on page 67 • “Removing the WiFi card module” on page 67 • “Installing the WiFi units” on page 69 Removing the WiFi adapter card To remove the WiFi adapter card, do the following: 1.
  • Page 80 1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module. Figure 51. Removing the WiFi antenna cables 2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 52.
  • Page 81 3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 53. Removing the WiFi card module Installing the WiFi units To install the WiFi units, do the following: Chapter 5 Installing or replacing hardware...
  • Page 82 1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 54. Installing the WiFi card module 2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 55.

  • Page 83: Installing Or Removing The Rear Wifi Antenna

    3. Locate the two PCI Express x1 slots on the system board. See “Locating parts on the system board” on page 13. 4. Install the WiFi adapter card into one of the two PCI Express x1 slots. Then install the screw to secure the WiFi adapter card in place.

  • Page 84: Removing The Rear Wifi Antenna

    3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident. Figure 57. Installing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. •...

  • Page 85: Installing Or Removing The Front Wifi Antenna

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Installing or removing the front WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the front WiFi antenna.

  • Page 86: Removing The Front Wifi Antenna

    5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 60. Installing the front WiFi antenna 6. Connect the front antenna cable to the WiFi card module. What to do next: •...

  • Page 87: Replacing The Keyboard Or Mouse

    5. Remove the front antenna and cable from the front of the computer. Figure 61. Removing the front WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 88: Completing The Parts Replacement

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program.

  • Page 89: Obtaining Device Drivers

    Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives. Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating system at http://www.lenovo.com/support.
  • Page 90 ThinkCentre E73 User Guide...

  • Page 91: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 92: Performing Backup And Recovery Operations

    “creating Product Recovery discs.” To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 93: Using The Rescue And Recovery Workspace

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 94: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium on different operating systems. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 95: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

  • Page 96: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.

  • Page 97: Recovery Information For The Windows 8 Or Windows 8.1 Operating System

    Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.

  • Page 98: Recovering Your Operating System If Windows 8 Or Windows 8.1 Fails To Start

    1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Restart your computer following the instructions on the screen. •...

  • Page 99: Chapter 7. Using The Setup Utility Program

    Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2013, 2014...

  • Page 100: Password Considerations

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.

  • Page 101: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.

  • Page 102: Selecting A Startup Device

    4. Press F10 to save and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 91. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 103: Exiting The Setup Utility Program

    • Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.
  • Page 104 ThinkCentre E73 User Guide...

  • Page 105: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 106: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 107: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 108: Using System Update

    To open the System Update program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 5 or “Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system” on page 6. If the System Update program is not currently installed on your computer, you can download it from the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 109: Cleaning Your Computer

    Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

  • Page 110: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
  • Page 111 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.
  • Page 112 ThinkCentre E73 User Guide...

  • Page 113: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 114: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 121 for more information. • If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 121 for more information.

  • Page 115: Audio Problems

    If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure that you review and follow the electrical safety information provided with your computer.

  • Page 116: Cd Problems

    Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. •...

  • Page 117: Dvd Problems

    An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive.
  • Page 118 Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 118 for instructions).

  • Page 119: Intermittent Problems

    • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.

  • Page 120: The Fingerprint Reader Does Not Work

    4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. – On the Windows 8 or Windows 8.1 operating system, do the following: 1. Open Control Panel. Note: For detailed information on how to open Control Panel onWindows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system”...

  • Page 121: Monitor Problems

    The wireless keyboard does not work Symptom: The wireless keyboard does not work. Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met: •...

  • Page 122: The Image Is Discolored

    Actions: • Make sure that the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems. • Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required.

  • Page 123: Networking Problems

    3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 121 for details. Networking problems The following are the most common networking problems. Select your networking problem from the following list: •...
  • Page 124 Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 20. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Page 125: Option Problems

    6. Click OK to close the Sound window. Note: Bluetooth is supported only on some computer models. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...

  • Page 126: Performance And Lockup Problems

    • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly. • You have not loosened other installed options or cables. •...
  • Page 127 1. Open File Explorer and click Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. To check the amount of free space on the Windows 8.1 operating system, do the following: 1.

  • Page 128: Printer Problems

    2. Click Start ➙ Computer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab. 5. Click Defragment Now, then click Continue. 6. Click Defragment Now again to start a disk-defragmentation process. On the Windows 8 or Windows 8.1 operating system, do the following: 1.

  • Page 129: Software Problems

    Actions: • Make sure that the serial cable is securely connected to the serial connector on the computer and to the serial device. If the serial device has its own power cord, make sure that it is attached to a properly grounded electrical outlet.

  • Page 130: Usb Problems

    1. Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For more information about the Lenovo ThinkVantage Toolbox program, see “Lenovo...

  • Page 131: Lenovo Solution Center

    3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
  • Page 132 1. Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from: http://www.lenovo.com/support 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.

  • Page 133: Chapter 11. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 134: Lenovo Support Web Site

    Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 118. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 135: Using Other Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
  • Page 136 ThinkCentre E73 User Guide...

  • Page 137: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 138: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo TheThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

  • Page 139: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 140 This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 141: Eurasian Compliance Mark

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 142: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.

  • Page 143: Appendix C. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 144: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
  • Page 145 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix C. WEEE and recycling information...
  • Page 146 ThinkCentre E73 User Guide...

  • Page 147: Appendix D. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 148: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre E73 User Guide...

  • Page 149: Appendix E. China Energy Label

    Appendix E. China Energy Label © Copyright Lenovo 2013, 2014...
  • Page 150 ThinkCentre E73 User Guide...

  • Page 151: Appendix F. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 2.
  • Page 152 ThinkCentre E73 User Guide...

  • Page 153: Index

    Description information device drivers getting devices, handling static-sensitive important safety diagnostics programs, using resources diagnostics, troubleshooting safety DisplayPort connector warranty documentation, using Input/Output (I/O) features drivers, device installing options drives memory module © Copyright Lenovo 2013, 2014...
  • Page 154 POST/BIOS update failure keyboard, replacing software recovery boot-block operations, backup and problems, solving Lenovo Solution Center recovery media, creating and using Lenovo ThinkVantage Toolbox removing computer cover Lenovo ThinkVantage Tools replacing locating components battery hard disk drive...
  • Page 155 Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information WiFi units, WiFi adapter card, WiFi card module, WiFi antenna cable, replacing workspace, backup and recovery © Copyright Lenovo 2013, 2014...
  • Page 156 ThinkCentre E73 User Guide...

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