Table of Contents
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Installation and Operations Guide
®
SmartSource
Elite Series
➢
Professional Elite
➢
Merchant Elite
➢
Ultraviolet Elite
➢
Expert Elite
Styles released starting with serial # 918XXXXX:
SSM1-ELITE55
SSM1-ELITE55-IJ
SSM1-ELITE55-SE
SSM1-ELITE55-SEIJ
SSM1-ELITE55-GIJ
SSP1-ELITEM55
SSP1-Elite75
SSP1-Elite155
SSX1-ELITE-FS
SSX1-ELITE
SSM1-ELITEUV-IJ
SSP1-ELITEUV
SS Merchant Elite Identify with auto retract feeder flag
and gray inner cover badge.
55 DPM Elite-1-Line Ink Jet
55 DPM Elite-SE Firmware, No Ink Jet
55 DPM Elite-SE Firmware, 1-line Ink Jet
55 DPM Elite 1-Line Ink Jet + Document Security Sensor
55 DPM 4-line Inkjet
75 DPM Elite-4-line Ink Jet
155 DPM Elite-4-line Ink Jet
SS Expert Elite, Full Speed
SS Expert Elite, Low Speed
100 DPM UV ELITE-1-Line Ink Jet
SS PRO ELITE-UV-4-line inkjet
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Table of Contents
Related Manuals for Digital Check SmartSource SSM1-ELITE55-IJ
Summary of Contents for Digital Check SmartSource SSM1-ELITE55-IJ
- Page 1 Installation and Operations Guide ® SmartSource Elite Series ➢ Professional Elite ➢ Merchant Elite ➢ Ultraviolet Elite ➢ Expert Elite Styles released starting with serial # 918XXXXX: SS Merchant Elite Identify with auto retract feeder flag SSM1-ELITE55 and gray inner cover badge. SSM1-ELITE55-IJ 55 DPM Elite-1-Line Ink Jet SSM1-ELITE55-SE...
- Page 2 The only warranties made by Digital Check Corp., if any, with respect to the products described in this document are set forth in such agreement. Digital Check cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages.
- Page 3 CAN ICES-3 (B)/NMB-3 (B) Trademarks Digital Check is a registered trademark licensed to Digital Check Corp. in the United States and other countries. SmartSource and SmartSource Elite are registered trademarks of Digital Check Corp. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respective holders.
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Page 4: Table Of Contents
SmartSource Elite Series - Installation & Operations Guide Table of Contents Capabilities overview ..........................6 SmartSource Professional Elite, Expert Elite, Merchant Elite and Ultraviolet Elite ........7 Section 1 ............................... 9 Setting up the Unit ............................. 9 Choose a Location ..........................9 Power Supply ............................ - Page 5 SmartSource Elite Series - Installation & Operations Guide Only use Digital Check supplied ink cartridges in you Digital Check Scanner ........25 Cleaning the endorser station (Professional Elite, Expert Elite and Ultraviolet Elite & all 55DPM Models) ..............................26 Section 4 ..............................28 Solving problems .............................
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Page 6: Capabilities Overview
SmartSource Elite Series - Installation & Operations Guide Introduction Capabilities overview The SmartSource Elite series is a family of table-top document scanners that can feed, read, endorse, image and stack a wide range of financial documents, as well as rigid cards such as driver’s licenses and ID cards. -
Page 7: Smartsource Professional Elite, Expert Elite, Merchant Elite And Ultraviolet Elite
SmartSource Elite Series - Installation & Operations Guide SmartSource Professional Elite, Expert Elite, Merchant Elite and Ultraviolet Elite SmartSource Elite family Style Maximum Throughput Description SSP1-ELITE155 155 items per minute (grayscale) SSPI-ELITE75 75 items per minute (grayscale) SmartSource Professional Elite With 4-line Ink Jet SSP1-ELITEM55 55 items per minute (grayscale) - Page 8 SmartSource Elite Series - Installation & Operations Guide 4-line 4-LINE-SSP1-ELITE UV programmable Not present or 1- Present Present 1-line SSM1-ELITE inkjet line Ink Jet endorser *Throughput based on 6.0-inch (152mm) documents Note – The SmartSource Elite operates in conjunction with a document-processing software application. This guide describes all the available functions of the SmartSource Elite.
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Page 9: Section 1
Uninterruptible Power Supply (UPS), both of which are available from Digital Check. Need Help? ➢ Call Digital Check Support at 847-446-2285 for live customer support. ➢ Online, go to http://www.digitalcheck.com/support for general product information, manuals, downloads and training/support videos. -
Page 10: Opening The Box - Checking Box Contents
SmartSource Elite Series - Installation & Operations Guide Opening the Box – Checking box contents In addition to your SmartSource Elite unit, the shipping box should contain the following items: Power supply ‘brick’ USB or Ethernet Cable Inkjet endorser cartridge (Professional Elite, Expert Elite and Ultraviolet Elite only) Also included in the package are the following documents:... -
Page 11: Basic Layout Of Your Smartsource Elite
SmartSource Elite Series - Installation & Operations Guide Basic layout of your SmartSource Elite Endorser cover – lifts off Alternate entry (in back) Power, Ethernet and Image cover – snaps open USB cable entry (in back) Feeder flag Document limit – Front cover –... -
Page 12: Connecting Cables And Powering On The Unit
1. Locate the power supply ‘brick’ and AC power cord and plug them together. a. Use only the power supply ‘brick’ that was packed with your SmartSource Elite. Do not exchange power supply ‘bricks’ between units, or use non-Digital Check- supplied power supplies, even if they look similar. -
Page 13: Installing The Inkjet Cartridge-4 Line (Professional Elite, Expert Elite And Ultraviolet Elite Only)
SmartSource Elite Series - Installation & Operations Guide Installing the Inkjet Cartridge-4 line (Professional Elite, Expert Elite and Ultraviolet Elite Only) 1. Lift off the endorser cover. The endorser housing is visible. 2. The housing may have packing tape on it to hold it closed during shipping. Remove this tape carefully. -
Page 14: Operating The Unit
SmartSource Elite Series - Installation & Operations Guide Section 2 Operating the Unit Powering on the Unit Press the power button. The blue status light within the button will illuminate. When the unit is ready for use, the light will start to blink slowly. Ultraviolet Elite only: WARNING INVISIBLE LED RADIATION... -
Page 15: Preparing For Document Flow
SmartSource Elite Series - Installation & Operations Guide Below is a chart for LED power button indication/function for Front Feed ID Card Elite models starting with serial # 9197XXXX: LED COLOR STATE SCANNER STATE OTHER STATUS SOLID USB or Ethernet cable not connected SLOWLY RED/PURPLE BLINKING... -
Page 16: Document / Card Preparation
SmartSource Elite Series - Installation & Operations Guide Document limit moved out to accommodate longest documents Hopper extender moved out to Hopper extender moved out to fully-support documents fully-support documents Document / card preparation The SmartSource Elite is optimized to work with the majority of normal financial documents. However, the unit will function acceptably with a wide range of paper weights and thicknesses, from thicker tab-cards to thin multipart form stock, as well as specialty items like ATM envelopes. -
Page 17: Inserting Documents And Aligning Them For Proper Flow
The maximum card thickness is 0.030” (0.75 mm). Thicker cards, or credit cards with embossed characters, should not be fed – they may jam in the unit, and the image quality may be degraded The SmartSource Elite series is designed to process documents adhering to Digital Check Document Design Guidelines 4326 6808. -
Page 18: Processing Documents
SmartSource Elite Series - Installation & Operations Guide Documents properly aligned for Documents not properly aligned trouble-free feeding for trouble-free feeding Insert documents into the feed hopper as shown. On Professional Elite, Expert Elite and Ultraviolet Elite units, the feed hopper will open automatically. On Merchant Elite units, the feed hopper will need to be opened manually by pushing back the grey flag. -
Page 19: Processing Id Cards And Documents Using The Alternate Entry
SmartSource Elite Series - Installation & Operations Guide Processing ID cards and documents using the alternate entry Insert card as shown When prompted by your application, insert the ID card into the alternate entry at the rear of the unit, as shown. -
Page 20: Removing Items From Pocket
SmartSource Elite Series - Installation & Operations Guide Removing items from pocket Lift stacked documents out of the pocket as shown. Documents may be removed from the pocket at any time. Lift documents up and out of pocket Stopped-document conditions If the unit stops with a document in the track (between the feeder hopper and the output pocket) first refer to the application to determine the cause of the stoppage. -
Page 21: Section 3
For cleaning sensors, image cameras and track walls, isopropyl alcohol may be used, preferably diluted 50% with water. Cleansing wipes pre-soaked with suitable solvent are available from Digital Check, www.digitalcheck.com, online store, SmartSource Professional Elite Consumables & Accessories, part number 751804907. - Page 22 SmartSource Elite Series - Installation & Operations Guide If foreign objects cannot be blown out with compressed air, you can attempt to remove them using a non- metallic tool or probe such as the Digital Check track-cleaning tool (available from Digital Check, www.digitalcheck.com, part number 750381907).
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Page 23: Cleaning The Image Cameras
Clean the glass faces using a soft cloth moistened with water. For stubborn stains isopropyl alcohol may be used. Cleansing wipes pre-soaked with suitable solvent are available from Digital Check, www.digitalcheck.com, part number 751804907. Ensure that any cleanser or solvent has been completely wiped off or dried before closing the image cover. -
Page 24: Cleaning Track Sensors
ID feed models Clean these sensors using canned or compressed air, or a soft cloth (or a cotton swab) moistened with isopropyl alcohol. Cleansing wipes pre-soaked with suitable solvent are available from Digital Check, www.digitalcheck.com, part number 751804907. Cleaning the endorser cartridge (Professional Elite, Expert Elite and Ultraviolet Elite only) It is possible for the nozzles of the inkjet cartridge to become blocked by dried ink, especially if the unit has been unused for a long period. -
Page 25: Only Use Digital Check Supplied Ink Cartridges In You Digital Check Scanner
Ink nozzles Electrical contacts Only use Digital Check supplied ink cartridges in you Digital Check Scanner Single line inkjet released for Smart Source Elite Below is the single line inkjet cartridge, Part # MS0083: May 2019 8227 4907-005... -
Page 26: Cleaning The Endorser Station (Professional Elite, Expert Elite And Ultraviolet Elite & All 55Dpm Models)
SmartSource Elite Series - Installation & Operations Guide Remove the inkjet cartridge and wipe the inkjet nozzles briefly with a soft cloth moistened with water. Use only water – use of any other cleanser or solvent may destroy the cartridge. When cleaning the nozzles, fresh ink may appear after cleaning –... - Page 27 The replacement felt pad assembly slides in upwards and ‘snaps’ into place. Replacement felt assemblies are available from Digital Check, www.digitalcheck.com, part number 8227 4203-000 for the 4-line Inkjet. Single line Inkjet replacement felt assembly part number is 82275914-000.
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Page 28: Section 4
SmartSource Elite Series - Installation & Operations Guide Section 4 Solving problems Jams in track Documents jamming in the track are usually the result of ➢ Poor document quality – documents with tears, creases, folds or dog-ears ➢ Foreign objects attached to the documents – tape, staples, adhesives, etc. ➢... - Page 29 SmartSource Elite Series - Installation & Operations Guide To ensure continued trouble-free operation, users should be aware that consumables may need to be replaced and be prepared with replacement parts when necessary. The unit is designed for quick and easy replacement of feeder consumables by the operator. No tools are required, and the unit does not need to be taken out of service or returned to a service facility.
- Page 30 SmartSource Elite Series - Installation & Operations Guide To remove and examine the separator: 1. Open the front cover, lift off the endorser cover and locate the triangular separator – it has a blue top cap and a blue rubber tire. 2.
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Page 31: Poor Stacking In Pocket
SmartSource Elite Series - Installation & Operations Guide Poor stacking in pocket Poor stacking of documents in the output pocket is usually caused by ➢ Poor document quality – documents with tears, creases, folds or dog-ears. ➢ Foreign objects attached to the documents – tape, staples, adhesives, etc. ➢... -
Page 32: Detailed Troubleshooting Chart
IP address of the unit. The Elite match network Configuration Utility can be downloaded from the settings. Digital Check website, www.digitalcheck.com The factory default IP address is 192.168.1.101 PC firewall is blocking Follow configuration instructions for PC and/or the network firewall software. - Page 33 Verify Digital Check-branded Endorser Cartridge is installed. Error messages indicating “Wrong Cartridge Type” (or similar) are a clue. Unit will not feed if non-Digital Check cartridge is installed. Verify endorser cartridge is firmly seated. Unit won’t feed if cartridge is not making good contact in its housing.
- Page 34 SmartSource Elite Series - Installation & Operations Guide Feeder (cont’d) Flow will not restart Application is not Refer problem to application provider after a jam checking to ensure its messages are being accepted by the SmartSource Elite Application does not Refer problem to application provider send “stop flow”...
- Page 35 No print – Error Endorser Non-Digital Check Remove the cartridge; install a Digital Check- (Professional Elite, messages indicate cartridge installed branded cartridge. If problem persists the “Wrong Cartridge Expert Elite and cartridge may be defective.
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Page 36: Section 5
SmartSource Elite Series - Installation & Operations Guide Section 5 Replacement parts / consumables To obtain replacement parts, call 847-446-2285 or visit Digital Check, customerservice@digitalcheck.com The following consumable parts are available: Item Part Number Description Endorser felt ,4- line Felt and holder assembly-4 line... - Page 37 10 foot / 3 meters cable A male to B male USB Cable Order by contacting the Digital Check at 847-446-2285 and specifying style B25-LC. A representative will assist you in specifying the correct style of line cord connector AC line cord for your geographic region.
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