Digital Check TellerScan TS240 User Manual
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Digital Check TellerScan TS240 User Manual

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TellerScan
TS240 User Manual
December 2013_Rev 122013

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Summary of Contents for Digital Check TellerScan TS240

  • Page 1 ® TellerScan TS240 User Manual December 2013_Rev 122013...

  • Page 2: Table Of Contents

    Radio Frequency Interference ........................4 TellerScan TS240 System Requirements ....................... 4 TellerScan TS240 Included Equipment ......................5 External View of the TellerScan TS240 ......................6 Rear View of the TellerScan TS240 ....................... 6 TellerScan TS240 Initial Setup ........................7 New User Notice ............................7 Cable Connections and Scanner Placement ....................
  • Page 3 Image Quality ............................... 23 MICR Errors ..............................23 Using the Diagnostic Pop Up ........................23 TellerScan TS240 Frequently Asked Questions ..................24 Is Using a Check Jogger Recommended? ....................24 What is the Typical Cleaning Interval? ......................24 What is the LED Status Light Sequence? ..................... 24 What About Avoiding MICR Read Head Interference? .................

  • Page 4: About The Tellerscan Ts240

    Rev 122013 About the TellerScan TS240 The TellerScan TS240 is an easy-to-use, high volume check scanner that automatically scans the front and/or back side of checks and reads the MICR (Magnetic Ink Character Recognition) code line. The images and data are then transmitted through a USB (Universal Serial Bus) interface to the PC.

  • Page 5: Tellerscan Ts240 Included Equipment

    TS240 User Manual ® Rev 122013 TellerScan TS240 Included Equipment The TellerScan TS240 includes the following equipment in the box:  TellerScan TS240 check scanner  100v-240v 50/60hz voltage sensing, external power supply and cord  USB 2.0 cable  Ink cartridge - MS0083 (1 line printer) or MS0095 (4 line printer) depending on model Note: Ink cartridges are included only with ‘Inkjet’...

  • Page 6: External View Of The Tellerscan Ts240

    TellerScan TS240 User Manual ® Rev 122013 TellerScan TS240 Features External View of the TellerScan TS240 Rear View of the TellerScan TS240 Page | 6...

  • Page 7: Tellerscan Ts240 Initial Setup

    Do not connect the ‘USB’ cable from the scanner to your PC before installing the ‘drivers’ or PLEASE NOTE: the ‘scanning application / software’. Digital Check does not provide scanning software. Please contact your bank or other solution provider for further assistance with installing the driver or getting the scanning software set up or installed.

  • Page 8: Installing The 1 Line Printer Ink Cartridge

    TellerScan TS240 User Manual ® Rev 122013 Installing the 1 Line Printer Ink Cartridge Note: This step only applies to TellerScan TS240s that have the optional inkjet configuration. Follow these instructions when installing the ink cartridge for the first time, or when replacing an empty cartridge. Inkjet platform style might vary based on production.

  • Page 9: Installing The 1 Line Printer Ink Cartridge (Continued)

    TellerScan TS240 User Manual ® Rev 122013 Installing the 1 Line Printer Ink Cartridge (continued) Step 3: Insert the nozzle end of the cartridge into the platform while keeping the end of the cartridge tilted slightly upward. Push down on the rear of the cartridge until it clicks twice and snaps into position. Step 4: Verify that the cartridge is properly installed.

  • Page 10: Installing The 4 Line Printer Ink Cartridge

    TellerScan TS240 User Manual ® Rev 122013 Installing the 4 Line Printer Ink Cartridge Follow these instructions when installing the ink cartridge for the first time, or when replacing an empty cartridge. Note: The following steps must be followed when installing a new cartridge, replacing a cartridge or prior to troubleshooting any application related inkjet errors.

  • Page 11: Installing The Ink Cartridge (Continued)

    TellerScan TS240 User Manual ® Rev 122013 Installing the Ink Cartridge (continued) Step 3: Press on the ‘Push to Open’ blue tab on the side of the inkjet platform to open the latch. Step 4: Carefully insert the cartridge into the platform from the top with the contacts facing down. Make sure that the cartridge is fully seated by pressing on the top of the cartridge.

  • Page 12: Installing The Franker Roller

    TellerScan TS240 User Manual ® Rev 122013 Installing the Franker Roller Note: This step only applies to TellerScan TS240s that have the optional franker configuration. Follow these instructions when installing the franker roller for the first time, or when replacing an empty franking roller. Step 1: Remove the Center and Outer scanner Step 2: Swing out the outer Camera Door.

  • Page 13: Testing The Scanner

     The scanner is ready to be used with a ‘scanning application’ or a Digital Check demo program. Installing ScanLite2 The Digital Check demo program (ScanLite2) is a basic utility that allows you to scan and view images and test the various scanner functions. ‘ScanLite2’ is also useful for cleaning the scanner. See the ‘Cleaning the TS240 Drive Rollers’...

  • Page 14: Led Status Indicator

    TellerScan TS240 User Manual ® Rev 122013 LED Status Indicator LED Status Indicator Off or No LED: The ‘USB cable is not connected and/or no power to the scanner. Red LED: Scanner ‘USB’ and ‘Power Supply’ cables are properly connected. This is the default state when an application is not controlling the scanner or has not yet acquired the scanner.

  • Page 15: Led Status Indicator (Continued)

    A flashing ‘Red’ LED indicates an error. Select an eject option within the application, if available, or look for a document in the path. If there is a stopped or jammed item in the path, remove it from the scanner. See the ‘Accessing the TellerScan TS240’ section for additional information on how to open up and access the scanner.

  • Page 16: Loading Items Into The Scanner

    TellerScan TS240 User Manual ® Rev 122013 Loading Items into the Scanner The TS240’s automatic feeder can handle up to 100 items at a time. Please follow the steps below to ensure proper feeding. Step 1: Slide out the ‘Exit Tray’ to expand the length of the tray to accommodate larger or business size checks.

  • Page 17: Accessing The Tellerscan Ts240

    Rev 122013 Accessing the TellerScan TS240 Accessing the Internal Document Path The TellerScan TS240 has two covers, the ‘Center’ cover and ‘Outer’ cover. These can be removed separately or together by lifting / pulling up on the covers. Accessing the Cameras Note: Older models might have a white nylon thumbscrew in place of the latch shown below.

  • Page 18: Accessing The Cameras (Continued)

    TellerScan TS240 User Manual ® Rev 122013 Accessing the Cameras (continued) Step 2: Carefully swing open the camera door once it is unlocked. Note: Look for the white strip behind the glass, which is the camera. Be careful not to scratch the glass when cleaning or accessing the camera for any reason.

  • Page 19: Tellerscan Ts240 Routine Maintenance

    Cleaning the TS240 Camera To clean the cameras, use a Digital Check cleaning swab or a clean cloth to wipe the camera glass. Be careful not to scratch the glass when cleaning or accessing the camera for any reason. See the ‘Accessing the Cameras’...

  • Page 20: Cleaning The Ts240 Drive Rollers Using A Cleaning Card

    Rev 122013 Cleaning the TS240 Drive Rollers Using a Cleaning Card Use the Digital Check scanner cleaning swabs (PN: IS0030) and the cleaning cards (PN: IS0028 - available at www.digitalcheck.com) for regular cleaning maintenance. Note: Use a scanning application or Digital Check’s ‘ScanLite2’ utility to start the scanner motors so that the rollers are turning during the cleaning process.

  • Page 21: Cleaning The Ts240 Drive Rollers Using A Cleaning Swab

    Note: Use the cleaning swabs for a more thorough cleaning of the scanner rollers. This can be done every few cleaning cycles. Use the Digital Check scanner cleaning swabs (PN: IS0030) and the cleaning cards (PN: IS0028 - available at www.digitalcheck.com) for regular cleaning maintenance.

  • Page 22: Replacing The Sadr Discrimination Roller

    SADR Roller – Part Number 151161-01 Step 1: Remove the ‘Center’ and ‘Outer’ scanner covers to provide access to the ‘SADR Discrimination’ roller. See the ‘Accessing the TellerScan TS240’ section for additional information on how to open up and access the scanner.

  • Page 23: Tellerscan Ts240 Troubleshooting

    ‘Eject’ button on the scanner. If the document does not exit the track, grab the document with both hands and carefully wiggle the document back and forth while lifting up. See the ‘Accessing the TellerScan TS240’ section for additional information on how to open up and access the scanner.

  • Page 24: Tellerscan Ts240 Frequently Asked Questions

    However, the rated character yield on the inkjet cartridge is between 5-7 million characters. Do not shake or drop to cartridge which can cause the printing to fail. Digital Check recommends keeping a spare cartridge on hand in case the current cartridge cannot be used.

  • Page 25: Tellerscan Ts240 Specifications

    TellerScan TS240 User Manual ® Rev 122013 TellerScan TS240 Specifications Unit Size: Height: 7.50” (19.05 cm) Scan Module: Contact Image Sensor (CIS) Width: 5.10” (12.95 cm) Resolution: 300 dpi (850 Pixel Linear Array) Length: 11.10” (28.19 cm) Light Source: Tri-Color LEDs Weight: 5.20 lbs.

  • Page 26: Digital Check Contact Information

    Digital Check Corp. 10231-A Trademark Street  Technical Support and More Rancho Cucamonga, CA 91730 Phone: (909) 945-5106 Fax: (909) 948-3788 TellerScan is a trademark of Digital Check Corp. All other trademarks are the property of their respective owners. Page | 26...

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