idp SOLID-510S User Manual
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idp SOLID-510S User Manual

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SOLID Series
SOLID-510S, SOLID-510D, SOLID-510L
User Manual
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Summary of Contents for idp SOLID-510S

  • Page 1 SOLID Series SOLID-510S, SOLID-510D, SOLID-510L User Manual...
  • Page 2 IDP Reseller. The IDP Reseller will bear the costs of shipping and insuring the printer from the repair location to the address from which the printer was shipped.

  • Page 3: Table Of Contents

    Table of Contents ........................10 1. Introduction Printer outside features ...................... 10 1.2 Printer inside features ......................13 Ribbon cartridge features....................15 Display and Buttons ......................16 ......................17 2. Printer installation 2.1. Connecting a power and a USB cable................17 2.2. Fitting the ribbon ........................19 2.3.
  • Page 4 .................71 5. Optional device driver installation 5.1. Contact smartcard reader...................... 71 5.2. Contactless smartcard reader ....................74 ........................77 6. Troubleshooting 6.1. Error Message ......................... 77 6.2. Cleaning the printer ........................ 81 6.3 TPH (Thermal Print Head) replacement ................85 6.4. Laminator Head Replacement ....................87 6.5.
  • Page 5 Figure 7 Ribbon cartridge features ........................ 15 Figure 8 SOLID-510 Display and Buttons ....................16 Figure 9 SOLID-510S Connection of power and USB cable ............. 17 Figure 10 SOLID-510D Connection of power and USB cable ............17 Figure 11 SOLID-510L Connection of powers and USB cable - 1 ..........18 Figure 12 SOLID-510L Connection of powers and USB cable - 2 ..........
  • Page 6 Figure 31 SOLID-510 Withdrawal a card ..................... 25 Figure 32 SOLID-510 Dividing a stacker ..................... 25 Figure 33 SOLID-510S installation of Rear Stacker ................26 Figure 34 SOLID-510D installation of Rear Stacker ................26 Figure 35 SOLID-510L installation of Rear Stacker ................26 Figure 36 Install Win7 driver 1 ..........................
  • Page 7 Figure 54 Magnetic Encoding Advanced Option ..................34 Figure 55 Load/Save Option ..........................35 Figure 56 Printer sharing............................. 38 Figure 57 Ports ................................. 38 Figure 58 Advanced ............................... 39 Figure 59 Color Management ..........................39 Figure 60 Security ..............................40 Figure 61 Service ..............................
  • Page 8 Figure 81 Upgrading the firmware 1 ......................57 Figure 82 Upgrading the firmware 2 ......................58 Figure 83 Upgrading the firmware 3 ......................58 Figure 84 Dynamic IP configuration ......................59 Figure 85 Static IP configuration ........................59 Figure 86 Network service configuration ....................60 Figure 87 OCP configuration ..........................
  • Page 9 Figure 108 Printer cleaning Step 3 ......................... 83 Figure 109 Printer cleaning Step 4 ......................... 83 Figure 110 Printer cleaning Step 5 ......................... 84 Figure 111 Printer cleaning Step 6 ......................... 84 Figure 112 Thermal Print Head ......................... 85 Figure 113 Print head setup ..........................85 Figure 114 Print head replacement ........................

  • Page 10: Introduction

    1. Introduction 1.1 Printer outside features For the user’s convenience, SOLID-510 status can be seen through LCD with LED and the printer can be controlled by two LED buttons. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s The following shows the outside functional features found on the printer.

  • Page 11: Figure 2 Solid-510 Rear Features

    ⑦ Backside card outlet ⑧ Stacker fixing Hole ⑨ Power switch ⑩ 24V power connector ⑦ ⑪ Network port In case there is no ⑧ network option, it is closed. ⑨ ⑩ ⑪ ⑫ ⑫ USB port Figure 2 SOLID-510 rear features...

  • Page 12: Figure 3 Solid-510S (Standard)

    There are three models in SOLID-510 card printer series such as SOLID-510S, SOLID-510D, SOLID-510L. SOLID-510S (Figure.3) is the standard card printer. It can be printed in single side with the encoding. This manual is prepared based on SOLID-510S. SOLID-510D (Figure.4) has a flipper which can enable to print in both sides. SOLID-510D can print the both side of the card with the encoding.

  • Page 13: Printer Inside Features

    1.2 Printer inside features In SOLID printer, the ribbon is installed by a ribbon cartridge which can be used semi permanently. The following shows the inside functional features found on your SOLID-510 printer. ⑤ ② ④ ③ ① Figure 6 SOLID-510 Inside features ①...
  • Page 14 ⑤ Thermal Print Head This enables the cards to be printed. (Caution!: This is very hot after printing. Do not contact the surface of the Thermal Print Head with fingers or a sharp metal object to avoid degrading print quality or damaging printer head permanently.)

  • Page 15: Ribbon Cartridge Features

    1.3 Ribbon cartridge features SOLID-510 printer uses the same ribbon cartridge as a SOLID-500’s. (However, the ribbon for SOLID-510 is incompatible with SOLID-500’s. The color of gear part of the ribbon for SOLID-510 is gray.) ① Ribbon cartridge ④ ② ③...

  • Page 16: Display And Buttons

    1.4 Display and Buttons Control panel of Printer consists of 2 lines LCD and 2 buttons. The 2 buttons have the functions as shown in the Figure 8. Two Line LCD Right Left Button Button Figure 8 SOLID-510 Display and Buttons The status of SOLID-510 is ‘Initializing’...

  • Page 17: Printer Installation

    Connect the power and USB cable as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. Figure 9 SOLID-510S Connection of power and USB cable SOLID-510D Connect the power and USB cable after turning the printer on its side as the below picture.

  • Page 18: Figure 11 Solid-510L Connection Of Powers And Usb Cable - 1

    SOLID-510L SOLID-510L needs two power cables. Connect powers and USB cable after turning the printer on its side as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. SOLID-510L has two power switches so please turn on both switches. Figure 11 SOLID-510L Connection of powers and USB cable - 1 Figure 12 SOLID-510L Connection of powers and USB cable - 2...

  • Page 19: Fitting The Ribbon

    2.2. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button.

  • Page 20: Figure 15 Loading The Ribbon 1

    (4) Install a ribbon into the ribbon cartridge as the right picture. Figure 15 Loading the ribbon 1 (5) Insert the supply side of the ribbon ① to no.1 hole and press the opposite ③ (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4.

  • Page 21: Figure 18 Peeling The Protective Wrapper

    (7) Peel the protective wrapper from the cleaning roller. After removing the protective wrapper, the cleaning roller should be kept clean from fingerprints, dust and foreign substances to avoid contamination because it is adhesive. (Caution! Do not use without peeling off Figure 18 Peeling the protective wrapper the protective wrapper because the cleaning roller cannot perform its function.)

  • Page 22: Fitting A Laminating Film

    2.3. Fitting a laminating film In case of installation of the laminator, please fit a laminating film as below. (1) Open the laminator cover by pressing the laminator cover open button. Take out the film cartridge. (Caution: Laminator head is possible to be HOT.

  • Page 23: Loading The Cards

    2.4. Loading the cards This section shows how to load the plastic cards. (1) Open the input hopper cover. Adjust the card thickness with the card thickness control lever. (Caution! If the adjustment is not correct, it will make some error. Use the type of cards in the specification of this manual.

  • Page 24: Figure 27 Loading The Cards 1

    (3) Stand the stack of cards vertically after separating Figure 27 Loading the cards 1 (4) Load the cards on the input hopper properly and close the hopper cover. Figure 28 Loading the cards 2 (5) When insert each one card, insert the card to the end as left picture (Caution! If the printer has a lock device,...

  • Page 25: The Withdrawal Of Printed Cards

    2.5. The withdrawal of printed cards. Printed cards are passed out to the stacker of front bottom side of printer. Figure 31 SOLID-510 Withdrawal a card SOLID-510’s stacker can be divided as following image. so you can withdraw the printed cards easily.

  • Page 26: Rear Stacker (Option)

    After that, set the value of ‘Card Out’ to ‘Back’ in the CardPrinterConfig Program. In case of CP55 Dual, set the value of ‘Flipper Cover Open’ to ‘Ignore’ in the Configuration Program Figure 33 SOLID-510S installation of Rear Stacker Figure 34 SOLID-510D installation of Rear Stacker Figure 35 SOLID-510L installation of Rear Stacker...

  • Page 27: Driver Installation (Windows 7 / 8 / 10)

    2.7. Driver installation (Windows 7 / 8 / 10) (1) Please insert the installation CD. Please choose language and click “Driver Install”. Figure 36 Install Win7 driver 1 (2) When “User Account Control” window is opened, click “Yes” Figure 37 Install Win7 driver 2 (3) STEP 1: Please turn off printer if it is connected to PC.

  • Page 28: Figure 39 Install Win7 Driver 6

    (4) STEP 2: When you click “Next”, the driver installation will be ready. Figure 39 Install Win7 driver 6 (5) STEP 3: USB Please click “Next” if printer is connected to USB only. If you want to install the driver for a printer connected to network, please select the “TCP/IP Network port”...

  • Page 29: Figure 43 Install Win7 Driver 11

    Sound”. Please check if “IDP SOLID- 510 Card Printer” is created. Figure 44 Install Win7 driver 12 (10) Please click the right mouse button after cursor is placed on “IDP SOLID-510 Card Printer” icon. Click “Printer properties”. Figure 45 Install Win7 driver 13...

  • Page 30: Figure 46 Install Win7 Driver 14

    (11) Please select “general” tab and click “Print test page” in “IDP SOLID-510 Card Printer Properties” window. Figure 46 Install Win7 driver 14 (12) Please check test card if it is printed properly and click “Close” if a card is printed properly.

  • Page 31: Driver Configuration

    3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “IDP SOLID-510 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture.

  • Page 32: Figure 50 Input / Output

    (3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if SOLID- 510 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because SOLID-510 supports CR80 cards only. Figure 50 Input / Output (4) Printing Do Printing : You can select printing or...

  • Page 33: Figure 52 Laminating

    Partial : Partial print mode. It is printed partially for the print area only. Printing speed can be faster than standard mode. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only. (Please select “Diffusion Dither”...

  • Page 34: Figure 53 Encoding

    (6) Encoding This tap will be shown only when Magnetic encoder is installed. Do Encoding : You can select encoding or Coercivity : You can select the coercivity to encode Loco : 300, 600 Oe. HiCo : 2760 Oe. SpCo : 4000 Oe. Auto : Defined automatically Repeat Count : You can select the retry Figure 53 Encoding...

  • Page 35: Advanced Options

    (8) Load/Save Option Load Driver Setting : Load the saved driver configuration file Save Driver Setting : Save the current driver configuration to the file Figure 55 Load/Save Option 3.2. Advanced Options To change the detailed configuration, In the ‘Layout’ tab shown, Please click “Advanced…”...
  • Page 36  Color Correction: You can correct gamma for colors. You need to use CardPrinterConfig to adjust color densities. Main [-100:100] : Correct gamma for all panels Yellow [-100:100] : Correct gamma for yellow panel Magenta [-100:100] : Correct gamma for magenta panel Cyan [-100:100] : Correct gamma for cyan panel Black [-100:100] : Correct gamma for black panel Overlay [-100:100] : Correct gamma for overlay panel...
  • Page 37  Extra Controls : Other options Fast Alignment [On/Off]: to set the position of input card to the magnetic encoder or normal printing. If it is on, the printer can save the time to encode Rewritable Erase Density [0:100] : to set Erase Density on Rewritable printer ...

  • Page 38: Other Settings

    3.3. Other settings (1) Sharing You can share a printer with Sharing tab via Network. Default is unchecked “Share this printer”. Figure 56 Printer sharing (2) Ports Port tab shows which port is connected with SOLID-510. SOLID-510 has connection with USB Virtual printer port as left picture because SOLID-510 uses USB connected to PC.

  • Page 39: Figure 58 Advanced

    (3) Advanced It is available for Working Time setting, Priority order, Spool print etc. in “Advanced” tab. “Advanced” setting follows MS Windows standard. If you want to change the setting, please refer to the Window manual. (It is recommended to maintain default.) Figure 58 Advanced (4) Color Management In “Color management”...

  • Page 40: Figure 60 Security

    (5) Security You can set the permission to use a printer. Depend on the permission, the certain group or user can print, manage the printer/documents or not. Figure 60 Security (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon &...

  • Page 41: Utilities

    4. Utilities 4.1. Card Printer Config SOLID-510 is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in our Installation CD. You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program.

  • Page 42: Figure 64 Cardprinterconfig - Card Printer Basic Setup

    Figure 64 CardPrinterConfig – Card Printer Basic Setup ① To show connected printers Device: You can select a printer using pull-down menu. “IDP SOLID-510 Card Printer” is a name of printer. “SOLID1” is printer ID, “USB005” is connected port. If you connect the Network printer, please check the “Allow Network Printer”...
  • Page 43 ③ Click “Card Printer” tab.(If laminator or flipper is installed, you can setup laminator or flipper setting value by “Laminator” tab or “Flipper” tab.. ④ To show firmware version, serial number of printer and serial number, resister & type of print head. ⑤...

  • Page 44: Figure 65 Color Density

    Figure 65 Color density Black Density: To set resin black density. In the picture, barcode is printed to express density. When density is too strong, barcode is printed too thick. When density is too weak, barcode is too thin. Please adjust resin black density to express clear barcode. Please refer to the following pictures.

  • Page 45: Figure 67 Overlay Density

    Figure 67 Overlay density ⑧ To print calibration card. ⑨ To show advanced Setup. (It is recommended not to set advanced setup.) ⑩ To load or save values. Get Config.: to get values from current printer Set Config. : to set values to current printer Load from File: to load values from file Save to File : to save values to file Load Default : to load default.

  • Page 46: Figure 68 Cardprinterconfig - Card Printer Advanced Setup

    (3) Card Printer Advanced Setup You can set more values. ① ② ③ ④ Figure 68 CardPrinterConfig – Card Printer Advanced Setup ① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When SOLID-510 is used by SDK, you can set unique ID for SOLID-510 printer regardless of whether it is connected by USB or what IP address is.
  • Page 47 Set Mag. Encrypt Key: One of security function. When you use SDK, you can encrypt magnetic stripe encoding data transmitted by USB. You can define and save the encryption key to SOLID-510 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with SOLID-510 printer. “Total Issue Count” is the number of issued cards from factory shipment, “User Issue Count”...
  • Page 48 SBS Only: Please enable it when you issue cards with software programed by SDK. This option disables printer device driver. Safe Head Heat: Set not to print if the print head is overheated. Cleaning Warning: Set to show the ‘Do cleaning’ message periodically Use USB Serial: When SOLID-510 is connected to USB, it transmits the USB serial number to PC.

  • Page 49: Figure 69 Cardprinterconfig - Flipper Setup

    (4) Flipper Setup This ‘Flipper’ tab is shown when the flipper option is installed. ① ② Figure 69 CardPrinterConfig – Flipper Setup ① To show installed flipper Firmware version and serial number of flipper ② To set configuration of flipper Device Attribute: Basic attribute of flipper Card In Speed: Set the speed of inputting a card into a flipper Set the speed of moving a card...

  • Page 50: Figure 70 Cardprinterconfig - Laminator Basic Setup

    (5) Laminator Basic Setup This ‘Laminator’ tab is shown when the laminator option is installed. ① ② ④ ③ Figure 70 CardPrinterConfig – Laminator Basic Setup ① It shows the information of installed laminator such as firm-ware version, serial number. ②...
  • Page 51 Laminating PPS : Laminating speed. Laminating Move Pulse : The distance of laminating movement. Separation with Card : After laminating and removing film, the value changes the distance of card movement Separation with Film : After laminating and removing film, the value changes the Distance of film movement.

  • Page 52: Figure 71 Cardprinterconfig - Laminator Advanced Setup

    (6) Laminator Advanced Setup ① ② Figure 71 CardPrinterConfig – Laminator Advanced Setup ① It shows total laminating count. ② You can change other configurations of laminator Torque Move Max: Change Maximum motor torque Torque Move Min: Change Minimum motor torque Head Motor Torque: Change head motor torque Device Attribute: The attribute value of laminator In Speed: Set the speed of inputting a card into a...

  • Page 53: Network Configuration

    4.2. Network configuration (1) Connecting network port The printer which installed with network option has a port for network connection as shown in the left picture. ① Power Switch ② Power Supply Connector ③ Network Port ① ② ③ ④ ④...

  • Page 54: Figure 74 Running The Netadmin

    (2) Network configuration NetAdmin is run as the Pic.72 after ① turning on SOLID-510 network ② printer. ③ ① Printer Connection Status Searches local network, finds and shows available network printer. ② Network Module Management Searches connected encoder on network module. Reboots, Resets network module.

  • Page 55: Figure 76 Connecting To Usb Port

    If you are unable to find printer in local network, please connect printer by USB. You can setup network by USB. When you click Refresh, you can find a printer connected by USB as shown in the left picture..  You don’t need to install device driver for network configuration by USB.

  • Page 56: Figure 78 Usb Port State

    “USB port state” shows USB device status connected on network module.  Network module has 4 USB ports.  Network module supports PC/SC. When you install the encoders that support PC/SC on network module, you can recognize the status of encoders. Figure 78 USB port state “Reboot module”...

  • Page 57: Figure 80 Reset To Default

    “Reset to default” resets to default and reboot network module.  Please click “Yes” when pop-up window comes out for reset.  It takes 1 minute to reboot.  Please click “Refresh” after reboot. When proper printer shown, please connect printer by clicking “Connect”. Figure 80 Reset to default “Upgrade firmware”...

  • Page 58: Figure 82 Upgrading The Firmware 2

     Warning box will be shown during firmware upgrade for network module.  It is recommended not to do other work during firmware upgrade for system reliability.  Please do not turn off a printer until the upgrade is completed. Figure 82 Upgrading the firmware 2 ...

  • Page 59: Figure 84 Dynamic Ip Configuration

    If you setup network automatically, please choose DHCP.  Please select DHCP or Static.  “DHCP” is default for SOLID-510 printer.  Please enter values for “IP”, “Network Mask”, and “Gateway”. Click “Set Configuration”.  Static IP is recommended. DHCP server assigns IP address automatically but this IP address is temporary, so the IP address may be changed.

  • Page 60: Figure 86 Network Service Configuration

    You can change Service Configuration.  SOLID-510 network printer provides 3 kinds of service (change “USB Spool”, “Network Spool” and “Network SDK”). You can select and change the service according to the need. In “Network SDK”, you can control the ...

  • Page 61: Figure 88 Network User Configuration

    You can add, change, delete User and change its password.  “admin” is administrator and you can’t delete this account. Please don’t forget password for “admin”  “Get User”: shows available users  “Add User”: makes new user  “Del User”: deletes selected user ...

  • Page 62: Card Printer Test

    ⑦ Figure 89 CardPrinterTest ① Select Printer: select printer to test. In the picture, “IDP SOLID-510 Card Printer” is the Printer name, SOLID is the Printer ID, and USB001 is the connected port. ② Control : To execute each step to test...
  • Page 63 ④ Batch Start: Repeat selected encoding test by “⑤ Encoding” ⑤ Encoding: Encode Magnetic Stripe, Contact Card, Contactless Card ⑥ Printer Status: Check printer status. ⑦ Message: Description of status by log. (2) Select printer and control When you execute CardPrinterTest, it will search connected printers by USB and Network automatically and SOLID-510 printer connected to USB has higher priority.
  • Page 64  Rotate Rotator is to flip over a card in the printer installed flipper. “Auto” is to move a card from printer to flipper and flip over a card and move a card to the printing position automatically. “Batch” is to repeat “Auto” as many times as the number of set. “To Bottom”...

  • Page 65: Figure 90 Magnetic Stripe Encoding

    ejection. When it is completed, the printer ejects the card and brings a new card into the printer and starts testing. In the Setting, “Retry” is to retry the encoding test when the error occurred. “Prompt on Error” is to display Pop up Message when the error occurred. If not, Error number will be counted without message.
  • Page 66 IC(PC/SC) : Contact Smartcard Encoding In SOLID-510 printer, a contact smartcard encoder can be installed and SOLID-510 printer supports the contact smartcard encoder in the printer inside. “IC(PC/SC)” is to test a contact smartcard encoding. “ICH Contact” is to bring the encoder head into contact with the IC chip of smartcard physically.

  • Page 67: Figure 91 Contact Smartcard Encoding

    Figure 91 Contact smartcard encoding RF(PC/SC) : Contactless Smartcard Encoding In SOLID-510 printer, a contactless smartcard encoder can be installed and SOLID- 510 printer has the internal and external contactless smartcard encoder. RF(PC/SC) is to read and write the contactless smartcard. Using internal encoder, the printer brings a card into the printer from input hopper and encodes a smartcard.

  • Page 68: Figure 92 Contactless Smartcard Encoding

    “Save APDU” is to save the displayed APDU commands. “Clear APDU” is to clear the APDU section. “Send APDU” is to run the APDU commands. Batch process repeats the following steps sequentially, Card “IN”  Move “RF”  RF “Connect”  Get UID RF “Discontact”  Card “OUT” Figure 92 Contactless smartcard encoding (6) Printer status “Get Temperature”...

  • Page 69: Firmware Update

    4.4. Firmware update When you run the CardPrinterFirmware, you can see the pop-up window. CardPrinterFirmware Menu Device: Select the local printer that you want to upgrade. Card Printer / Flipper / Laminator: Select the device you want upgrade. Device Version: Displays the current firmware version of selected printer.

  • Page 70: Figure 95 Update Firmware

    Firmware Update  Click “Update” button to upgrade automatically, then the printer is upgraded after rebooting.  In case there are some problems in the automatic upgrade, you click “Manual Update” and can see the pop-up widow as below picture. It shows procedure of manual upgrade.

  • Page 71: Optional Device Driver Installation

    5. Optional device driver installation In SOLID-510 printer, you can install the optional devices that encode contact smartcard or contactless smartcard. If your purchased SOLID-510 printer has optional devices, you should also install the smart card reader drivers. 5.1. Contact smartcard reader In SOLID-510 printer, you can install the two types of optional devices which are contact smartcard reader.

  • Page 72: Figure 97 License Agreement

    (2) License agreement The license agreement window is shown. Check at the agreement and click “Next”. Figure 97 License agreement (3) Installation The installation message is shown as the picture. Click “Install” to install driver. Figure 98 Installing the contact smartcard reader driver...

  • Page 73: Figure 99 Completing The Smartcard Reader Driver Installation

    (4) Complete installation When the installation is completed, the window is shown. Click the “Finish” to complete the installation steps. Figure 99 Completing the smartcard reader driver installation...

  • Page 74: Contactless Smartcard Reader

    5.2. Contactless smartcard reader In SOLID-510 printer, you can install the two types of smartcard reader which are internal contactless smartcard reader and external contactless smartcard reader. If you have one or more contactless smartcard reader devices on your printer, you should install the contactless smartcard device driver as in the following, and connect SOLID-510 printer to your PC.

  • Page 75: Figure 101 Installation Method Selection

    (2) Choose the installation method At the window as the picture, select “Install from a list or specific location” and click “Next”. Figure 101 Installation method selection (3) Driver location Insert the smartcard installation CD and find “\Options\ Omnikey 5121” directory on your CD.

  • Page 76: Figure 103 Completing The Driver Installation

    (4) Complete installation When the installation is completed, the window as the Pic121 is shown, click “Finish” to complete the installation steps. Figure 103 Completing the driver installation...

  • Page 77: Troubleshooting

    6. Troubleshooting 6.1. Error Message SOLID-510 printer shows the error message in the LCD display when it occurs. Click the Left button to retry or the right button to cancel an operation. The following shows the error message on your SOLID Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD.
  • Page 78 -. Check the state of the Cable between a module and a main board -. Check the operating state of the IC Motor The printer can’t search the ribbon panel in printing or booting up -. Check the operating state of the Ribbon Motor Ribbon Seek Err -.
  • Page 79 Error occurs while initializing Init Error -. Check the status of installation of ribbon and laminating film -. Check the laminator turning on if the laminator is installed Fail to communicate between a printer and a flipper/laminator DeviceCon Error -. Check the laminator turning on if the laminator is installed -.
  • Page 80 -. Contact the place of purchase if you forget the password Failed to execute a command of the printer -. Replace the USB cable USB SetCommandFail -. Change the USB port in the PC -. Turn off/on the printer The printing data is full in the spooler Spool Full -.

  • Page 81: Cleaning The Printer

    6.2. Cleaning the printer To maintain the best condition of SOLID-510 printer, you must clean the printer periodically. If you use the exclusive long cleaning card as the picture, you can clean the printer easily. For purchase the exclusive long cleaning card, ask to SOLID-510 printer provider.

  • Page 82: Figure 106 Printer Cleaning Step 1

    Step 1. Connect the SOLID-510 printer to PC and turn it on, and prepare the exclusive long cleaning card. Figure 106 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 107 Printer cleaning Step 2 Step 3.

  • Page 83: Figure 108 Printer Cleaning Step 3

    automatically. It is normal that the exclusive long cleaning card is inserted to the ends and rollers are moving to clean. Figure 108 Printer cleaning Step 3 Step 4. Close the top cover to clean the Thermal Print Head and the printing roller. When the top cover is closed, cleaning card will be moving back and forth to clean.

  • Page 84: Figure 110 Printer Cleaning Step 5

    Step 5. Wait until the cleaning is completed. When the cleaning is completed, the exclusive long cleaning card will be ejected automatically as the picture. Figure 110 Printer cleaning Step 5 Step 6. Remove the exclusive long cleaning card and install ribbon cartridge into the printer.

  • Page 85: Tph (Thermal Print Head) Replacement

    6.3 TPH (Thermal Print Head) replacement Check the serial number and the resistance of new Thermal Print Head as the Picture. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 112 Thermal Print Head 2.

  • Page 86: Figure 114 Print Head Replacement

    (1) Turn off the printer and open the top cover. (2) Hold the Print Head and press the locked hook, then the Print Head is disconnected.. (3) Disconnect the Print Head from print head wire carefully. (Caution: Print Head is possible to HOT.) Step2: Installing the new Print Head (1) Connect new Print Head to the print head wire.

  • Page 87: Laminator Head Replacement

    6.4. Laminator Head Replacement 1. Disassemble the Laminator Head 1. Open Top Cover. (Step. 1) 2. Push the Head Ass'y in the direction of the arrow and separate it from Top Cover. (Be Careful of burns from high-temperature) (Step. 2) 3.

  • Page 88: Figure 117 Assemble The New Laminator Head

    2. Assemble the new Laminator Head 6. Connect sensor wire(Con.1) and Laminator Head wire(Con.2) through the hole on top of the Head Ass'y. (notice to the direction) (Step. 6) 7. Fix the cables using the retainer coil. (Step. 7) 8. Turn the Head Ass'y and place its upper part to fixing point of Top Cover. (Step. 8) 9.

  • Page 89: Card Movement

    6.5. Card movement 6.5.1. Cards can’t enter into the printer from input hopper.  Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm).  Card thickness control lever is set improperly. Regulate the card thickness control lever to fit the current card thickness.

  • Page 90: Printing Quality

     Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm).  Printer setting is changed or is not proper. Please contact the local supplier.  The transfer roller or the printing roller is contaminated with the dust and dirt. Remove the dust and dirt with the cleaning kit as section 6.1.

  • Page 91: Figure 120 Printing Quality Trouble 3

    6.6.3. Unclear or not uniform print.  Uneven or bad card surface. Change the card.  Too high or low setting of the color density. Please contact the local supplier. The color density default of your printer needs to be changed.

  • Page 92: Magnetic Stripe Encoding

     Worn-out printer. Please contact the local supplier. 6.7. Magnetic stripe encoding 6.7.1. Magnetic encoding error. First of all, Please press left LED button to retry.  The magnetic head is contaminated with the dust and dirt. Clean the magnetic head with the cleaning kit. ...
  • Page 93  Not genuine ribbon. Change to the genuine ribbon.  Ribbon is consumed. Printing is not possible if ribbon is used up. Change the ribbon.  Snapped ribbon. Open the top cover and take out the cartridge. After putting the snapped pieces on together, install the cartridge again.

  • Page 94: Specification

    7. Specification Model SOLID-510S SOLID-510D SOLID-510L Printing Print Type Dye-Sublimation Print Area Edge to Edge Resolution 300dpi (Color & Mono) / 300x600dpi, 300x1200dpi (Mono only) Dual Side Printing Option (with Flipper) Card Card Feeding Automatic Card Size ISO CR80 or ISO CR79 (option-Factory installed) Card Thickness 0.38mm (15mil), 1.0mm (40mil)

This manual is also suitable for:

Solid seriesSolid-510dSolid-510l

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