EVOCA Cafection Symbol Service & Installation Manual
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EVOCA Cafection Symbol Service & Installation Manual

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SERVICE & INSTALLATION MANUAL
Images may vary from the actual product.
Manufactured by:
Evoca North America Venture Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: 800-561-6162
Fax: 800-463-2739
DS2212INSA - Revision 1
service.na@evocagroup.com
www.cafection.com
2023-04

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  • Page 1 SERVICE & INSTALLATION MANUAL Images may vary from the actual product. Manufactured by: Evoca North America Venture Inc. 2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada Tel.: 800-561-6162 Fax: 800-463-2739 DS2212INSA - Revision 1 service.na@evocagroup.com www.cafection.com 2023-04...

  • Page 2: Table Of Contents

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Table of Contents 1 SAFETY INSTRUCTIONS ........................5 Food-Contact Parts ........................5 Warnings ............................ 5 Power Supply ..........................5 Disconnect the Equipment if: ..................... 5 2 WARRANTY ............................. 6 Warranty Policy .......................... 6 Warranty Return Procedure ......................
  • Page 3 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 5 User Interface ............................27 Selection Screen Interface ......................27 Iced Coffee ..........................28 Accessibility for People with Disabilities ..................29 6 SERVICE MODE ............................ 30 Access Levels .......................... 30 Service Tab ..........................31 Status Tab ..........................
  • Page 4 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 8 PREVENTIVE MAINTENANCE ......................68 Preventive Maintenance (PM) Schedule .................. 68 Recommended Tools for Servicing the Coffee Brewer ............. 68 Overflow Tray .......................... 69 Brew Group Assembly ......................70 Outlet Valves .......................... 71 Hot Water Tank ........................

  • Page 5: Safety Instructions

    Basic safety precautions should always be followed when using electrical appliances. Read all instructions before using this brewing equipment. Food-Contact Parts Evoca North America recommends to clean and sanitize all parts in contact with food prior to installation and use. See Cleaning and Sanitizing (section 6) for more details.

  • Page 6: Warranty

    800-561-6162 WARRANTY Warranty Policy Evoca North America hereby certifies that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable: • All parts in contact with water (outlet valves, heating element, probe, inlet valve and tank float) are warranted against material defects for a period of 90 days from the date of...

  • Page 7: Warranty Return Procedure

    Warranty Return Procedure In order to always offer better, faster service, Evoca North America requests your cooperation for the return of parts under warranty. Evoca North America thanks you in advance for taking the time to follow this procedure: Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA) number.Send a copy of the original invoice to Evoca North America by fax at 800-463-2739 or by...

  • Page 8: Reference Drawings

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 REFERENCE DRAWINGS External View 1-Bean Model Bean Hopper Top Lid Bean Hopper Lock Glass Door Lock Touch Screen Back Splash Drip Tray Grill Drip Tray 2-Bean Model Bean Hoppers DS2212NSA Rev. 1 2023-04...

  • Page 9: Rear View

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Rear View Fans Water Tank Outlet Valves Soluble Container Whipper Assembly Motor Motor Brew Group Motor Motherboard Main Board Secondary Board Electric Box Ajustable Legs Overflow drip tray Water Inlet Back Panel DS2212NSA Rev.

  • Page 10: Internal View

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Internal View Bean Hopper (2-Bean Model Only) Bean Hopper Filter Paper Soluble Canister Ground Coffee Canister (optionnal) Soluble Canister (2-Soluble Model Only) Spout Anti-Splash Part Grinder Chute Grinder Chute (2-Bean Model Only) Soluble Whipper Assembly Brew Group...

  • Page 11: Brew Group Assembly

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Brew Group Assembly Funnel Yoke Brew Chamber Wheel Manufacturing Date (on the back) Cylinder Aluminum Frame Piston Coffee Spillway Crush hazard. Handle the brew group cautiously. DS2212NSA Rev. 1 2023-04...

  • Page 12: Brewing Process

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Brewing Process Step 1 - Rise of the Piston The ground coffee and the water are dispensed into the brew chamber during the rising of the piston. This action compresses the air in the cylinder and forces it through the coffee mixture in the brew chamber, thereby agitating the brewing coffee.

  • Page 13: Hot Water Tank

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Hot Water Tank Access the water tank by removing the back panel. Make sure the equipment is unplugged when servicing. If the error message ''Low Water Level in Tank'' is frequently displayed or if the heating element power supply has been cut out by the water tank safety part (it happens when the heating element turns ON while there is no water in the tank), the water tank needs to be opened to detect any damaged or defective part.

  • Page 14: Bean Hopper Installation

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Bean Hoppers Installation The hoppers are already installed in the brewer when shipped. To remove a bean hopper for cleaning or servicing, follow the steps below. 1. Open the brewer’s door. 2. Push the bean hopper flap all the way to the back. 3.

  • Page 15: Water Temperature

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Water Temperature This equipment has a water temperature setpoint of 200 °F to ensure a consistent beverage quality. There is a +/- 2 °F tolerance. This data represents an average and will not correspond to the temperature of a manual measurement.

  • Page 16: Initial Setup

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 INITIAL SETUP Before installing the brewer at the desired location, it is strongly suggested to unpack, inspect and perform a bench test of the machine at the warehouse. On-Site Installation Requirements 4.1.1 Operating Environment Equipment is for indoor use only.

  • Page 17: Clearance

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 4.1.5 Clearance Unit Clearances Allowance for Height 30.50" 36.50" Opening top lid. Width 17.75" 27.75" Accessing lock (right side) and opening door (left side). Depth 23.94" 18.78" Minimum countertop depth Back 1.75" Clearance for water hookup, hoses and adequate air Clearance circulation.

  • Page 18: Unpacking

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Unpacking To remove the unit from the box, carefully cut the straps holding the box in place on the skid. Remove the top of the packaging, then pull up the unit’s box. Inspect the unit to see if any damage occurred during shipment.

  • Page 19: Leveling The Equipment

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Level Leveling the Equipment For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery. 1. Place a level on the top lid of the machine. 2.

  • Page 20: Water Line Connection

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Water Line Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction. Make sure that the equipment is unplugged before proceeding with the water supply installation.

  • Page 21: Electrical Connection

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Electrical Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction. Make sure: - The equipment is OFF before plugging it in. - The equipment has its own electrical outlet. - NO extension cord is used.

  • Page 22: Loading Products

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Loading Products Product availability may vary depending on the model. Bean Hoppers Locks Bean Hoppers (4.8.2) Soluble Canisters (4.8.1) Ground Coffee Canister (4.8.3) Door Lock Do not overfill the hoppers and canisters. 4.8.1 Soluble Ingredients Canisters 1.

  • Page 23: Bean Hoppers

    Canister Worm Screw Clutch Driving Shaft Alignement Pin Mounting Hole Evoca North America does not recommend using flavored beans. Flavored coffee beans can contain ethyl alcohol that could affect the bean hopper’s longevity. DS2212NSA Rev. 1 2023-04...

  • Page 24: Filter Paper Installation

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Filter Paper Installation Make sure the brewer is ON. 1. Remove the brew group protection pannel. 2. Place the filter paper roll on the bracket so it dispenses on the left-hand side (see the diagram below).

  • Page 25: Chute Kit Installation (Optional)

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 4.10 Chute Kit Installation (Optional) Refer to the Chute Hole Position template (Annex 1) to cut your counter top prior to in installing the chute kit. 1. Open the brewer’s door and remove the protection panel, the internal waste bin and the chute hole hiding plate (if installed).

  • Page 26: Installation Verification

    4.13 Coin Changer and Bill Acceptor The Symbol software and hardware are tested and developed using Coinco products. Evoca North America recommends using the same brand for complete compatibility. The following models have been tested and work with the Symbol: - MDB Bill reader Bill Pro BP4SX (American bills - MDB Coin acceptor 9300GX...

  • Page 27: User Interface

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 USER INTERFACE Selection Screen Interface The selection screen interface is divided into three (3) steps: 1. Select a beverage. 2. Define beverage options (blend, strength, size and milk, if applicable). 3. Brew. 1.

  • Page 28: Iced Coffee

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Iced Coffee The coffee brewed by the machine is hot. It cools down in contact with ice. The brewer does not make ice. To order this beverage, an ice machine is required. The iced coffee is prepared in a 12 oz cup size by default.

  • Page 29: Accessibility For People With Disabilities

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Accessibility for People with Disabilities The adapted selection interface allows people who are not able to reach the screen or are not comfortable using it to order coffee easily. This feature can be enabled in the Settings sub-tab, under the System tab (see section 6.6.1) In order for the unit to be compliant with the Americans with Disabilities Act (ADA), it must be installed on a cabinet, or a counter, with a maximum height of 33.50 in.

  • Page 30: Service Mode

    Level 4: For administrative tasks. Sales counters (audits) access and passwords modification. Level 4 users have access to all tabs and sub tabs in Service mode. Factory password for this level: admin Evoca North America highly recommends changing those passwords. Access Levels: DS2212NSA...

  • Page 31: Service Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Service Tab To access the screen below, tap in order on the top left, bottom left and bottom right corners of the selection screen (see section 6). The Service tab is the first screen to be displayed. 1.
  • Page 32 For more help, press the (?) icon. Evoca North America recommends setting the alert at 25% for each product. 10. This button is used to exit Service mode.

  • Page 33: Status Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Status Tab To access the screen below, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the Status tab. xxxx-xxxx xxxx-xxxx-xxxx-xxxx 1.

  • Page 34: Password Pop-Up

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Password Pop-Up This pop-up window appears when selecting the Recipes, System, Media or Audits tabs. The user needs to type in his password using the alphanumeric keyboard, then press on ENTER. Depending on the password entered, the user gains access to different tabs.

  • Page 35: Recipes Information Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.5.2 Recipes Information Sub Tab 1. This drop-down menu is used to choose the recipe requiring modifications. 2. This field is used to set the recipe name that will be shown on the selection screen under the beverage illustration.
  • Page 36 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7. This button is used to reset all recipes to default settings. 8. This button is used to fix a lost or corrupted recipe by resetting it to default settings. 9. This button is used to discard any changes done in the current modification. 10.

  • Page 37: Brew Cycles Settings Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.5.3 Brew Cycles Settings Sub Tab 1. This table is used to set the brew cycles and extra grind time. Press on the quantity to modify it and enter the desired number of units using the numeric keyboard.

  • Page 38: Quick Settings Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.5.4 Quick Settings Sub Tab 1. This section is used to apply the same 1. This section is used to select desired cup price for all recipes. size. Slide the coffee cup icon from 7 oz to 20 oz.

  • Page 39: Configuration Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.5.5 Configuration Sub Tab The Configuration sub tab allows the user to edit the layout of the machine for each product type (coffee beans, soluble ingredients and ground coffee). 1. This dropdown menu is used to set the quantity of coffee bean hoppers (1 or 2). 2.

  • Page 40: System Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 System Tab To access the screen below, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the System tab. 6.6.1 Settings Sub Tab 1.
  • Page 41 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6. This toggle bar allows the user to enable or disable the valves self-cleaning feature during rinse cycles (enabled by default). 7. This toggle bar is used to enable or disable the milk option on selection screen for all drinks (if applicable).

  • Page 42: Tool Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.6.2 Tool Sub Tab 1. This button is used to enter Manual Control mode and manually test the machine’s components. This mode is intended for advanced technicians. Risk of damages to the machine or injuries.
  • Page 43 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6. This button creates an online backup file on Sophia (the machine needs to be connected to a cellular network and requires an Optimum License). The following data are saved in the backup: values of each recipe, configurations, brew cycles, Energy Saving schedules, Free Vend schedules, maintenance data and machine users list.
  • Page 44 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 9. This button gives access to the Energy Saving Schedule interface. This interface is used to plan sleep periods, reducing the brewer’s electricity consumption. By pressing the (+) and (-) buttons, the user can set the time frames during which the brewer will be sleeping.

  • Page 45: Network Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.6.3 Network Sub Tab This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection. Cellular Modem (Optional for base-line model) The Symbol is equipped with a cellular modem.
  • Page 46 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Wi-Fi (Optional) To connect the brewer to a wireless network (Wi-Fi), check the "Wi-Fi" box and select the desired network in the list. Add New Wi-Fi Network If the wireless network is invisible or not shown in the list, press on the "Add new Wi-Fi network"...

  • Page 47: Software Update Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Verify Internet Connection There are three (3) ways to verify if the brewer has been successfully connected. 1. In Service mode, under the Status tab, in the Network Status section. 2. In Service mode, under the System tab, in the Network sub tab. xxxxxx-xxxxxxxxx xxxxxx-xxxxxxxxx 3.

  • Page 48: Admin Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.6.5 Admin Sub Tab The Admin sub tab is available to level 4 users only (see section 6.1). xxxx-xxxx-xxxx-xxxx 1. This button is used to create a list of users authorized to activate Free Vend mode and/ or order one free drink directly from the selection screen.
  • Page 49 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 When a user activates the Free Vend mode, the related button in Service mode highlights and indicates the name of the user who set it. xxxx-xxxx-xxxx-xxxx 2. These fields are used to modify the levels 3 and 4 users’ passwords (see section 6.1) and the PIN used to enter Service mode.

  • Page 50: Media Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Media Tab The brewer plays video on the screen while a beverage is prepared and as a screen saver when the machine is not in use. To access the screen below, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the Media tab.

  • Page 51: Video Storage Sub Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 6.7.3 Video Storage Sub Tab This sub tab contains the library of all videos downloaded on the brewer. Use Sophia to upload new content on the brewer (Optimum License required). 6.7.4 Screen Saver Sub Tab The Screen Saver feature is used to display videos when the machine is not in use.

  • Page 52: Audits Tab

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Audits Tab To access this screen, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the Audits tab. 6.8.1 Permanent Sales Count This counter records the quantity of drinks sold since the machine has been manufactured.

  • Page 53: General Reset To Factory Settings

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 General Reset to Factory Settings Resetting the brewer back to factory settings will erase all personalized parameters. Only the Audits tab will remain unchanged to keep the brewer’s sales counters intact. To perform a general reset of the brewer, press in the top right corner of the selection screen and hold for eight (8) seconds.

  • Page 54: Cleaning And Sanitizing

    This button is used to clean and sanitize the brew group and the grinder using the appropriate products. Regular sanitation treatments of the brew group assembly prevent residue from affecting the vacuum in the mechanism and altering the taste of the beverages. Evoca North America highly recommends using Urnex products (Sani-Pure , Tabz tablets and Grindz tablets).

  • Page 55: Cleaning And Sanitizing Instructions

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Cleaning and Sanitizing Instructions It is important to clean and sanitize the machine on a regular basis. In order to maintain the highest beverage quality and to ensure the customers’ safety, all parts in contact with food must be cleaned and sanitized regularly.

  • Page 56: Recommended Cleaning Tools

    800-561-6162 Recommended Cleaning Tools In order to perform the cleaning procedure effectively, Evoca North America recommends having at least the following tools on hands: - Bucket. - Small brush for tubes and nozzles, suitable for food-contact surfaces and hot water (140°F - 170°F).

  • Page 57: Overall Cleaning

    See the Deep Cleaning Reference Guide for a complete cleaning procedure. Exterior Cleaning Frequency: daily To minimize scratching and preserve a neat appearance, Evoca North America recommends using a clean damp sponge or soft cloth. . Non food-contact parts to be verified and cleaned: - Touch screen.

  • Page 58: Waste Bin

    Maximum setting = 400 Minimum setting = 0 When using the internal waste bin provided with the unit, Evoca North America recommends setting the counter to a maximum of 40 cycles using standard 8, 10 and 12 oz cups. If the setting is too high, the wasted filter paper could jam in the brew group and damages may occur.

  • Page 59: Metal Surfaces, Door, Cabinet (Optional) And Counter

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.7.4 Metal Surfaces, Door, Cabinet (optional) and Counter Frequency: daily or as needed Use a non-abrasive detergent to clean all external surfaces of the unit, the base cabinet or counter, then thoroughly dry with a clean, soft cloth. Interior Parts Cleaning &...

  • Page 60: Bean Hoppers

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.1 Bean Hoppers Frequency: monthly or every 1,000 cycles It is recommended to remove, empty and clean the hopper every month to avoid coffee oil and soils to accumulate on the walls of the hopper and alter the quality of the beverages. 1.

  • Page 61: Ground Coffee Canister

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.2 Ground coffee canister Frequency: monthly or every 1,000 cycles It is recommended to remove, empty and clean the canister every month to avoid coffee oil and soils to accumulate on the walls of the container and alter the quality of the beverages. 1.

  • Page 62: Soluble Canisters

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.3 Soluble Canisters Frequency: monthly or every 1,000 cycles It is recommended to remove, empty and clean the soluble canisters every month to avoid coffee oil and soils to accumulate on the walls of the container and alter the quality of the beverages.

  • Page 63: Coffee Chute

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.4 Coffee Chute Frequency: weekly or every 200 cycles 1. Turn OFF the brewer and open the door. 2. Pull the coffee chute out from its support. If the machine is equiped with two (2) bean hoppers, repeat the process for the second grinder.

  • Page 64: Soluble Whipper Assembly

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.5 Soluble Whipper Assembly Frequency: weekly or every 200 cycles It is recommended to remove and clean the whipper assembly every week to avoid product accumulation that could clog the whipping chamber. 1. Remove the tube from the whipping chamber. 2.

  • Page 65: Brew Group

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.6 Brew Group Crush hazard. Handle the brew group cautiously. Brew Chamber and Funnel Frequency: weekly or every 200 cycles 1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water.
  • Page 66 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.6 Brew Group (continued) Crush hazard. Handle the brew group cautiously. Brew Group Assembly Frequency: monthly or every 1,000 cycles In order to maintain optimal performance of the brew group assembly, it is recommended to remove it from the unit, clean it and rinse it under hot water.

  • Page 67: Fans

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 7.8.6 Brew Group (continued) Crush hazard. Handle the brew group cautiously. Brew Group Assembly Sanitizing Treatment Frequency: quarterly or every 5,000 cycles Regular sanitation treatments of the brew group assembly prevent residues from affecting the vacuum in the mechanism and altering the taste of the beverages.

  • Page 68: Preventive Maintenance

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 PREVENTIVE MAINTENANCE All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

  • Page 69: Overflow Tray

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Overflow Tray Inspection: weekly Preventive maintenance: inspection It is recommended to verify frequently that there is no water in the overflow tray to detect any flood or leakage. If there is too much liquid in the overflow tray, an error will be displayed on screen, the inlet valve will shut off and the heating element will turn off.

  • Page 70: Brew Group Assembly

    Evoca North America will completely clean and replace all parts requiring maintenance, including the screen and seal, the cylinder and the piston seal.

  • Page 71: Outlet Valves

    Inspection: quarterly Hot Water Preventive maintenance: every 10,000 cycles Tank To avoid any issue related to mineral deposits, Evoca North America recommends rebuilding all outlet valves at the same time. Valve Leakage Identify the leaking valve, change it or rebuild it. If the leak...

  • Page 72: Hot Water Tank

    Preventive maintenance: every 60,000 cycles Temperature Probe Thermal Disk Connector 1 To avoid any issue related to mineral deposits, Evoca North America recommends having the water Cafection - 18LAB10F - rev 1 HOT WATER TANK - INNER COMPONENTS Thermal Disk Connector 2 Réservoir d’eau chaude —...

  • Page 73: Grinder

    Inspection: quarterly Preventive maintenance: every 100,000 cycles Evoca North America’s commercial grade burr grinder ensures perfect coffee grinding. The ground coffee particles’ size playing a key role in the coffee extraction and taste, it is important to change the grinder’s burrs in accordance with the preventive maintenance schedule.

  • Page 74: Parts Maintenance

    This section covers the servicing of various parts of the unit. Hot Water Tank Draining Evoca North America recommends allowing 3 hours for the water to cool down prior to emptying the tank. Make sure to have a bucket capable of holding a minimum of 0.8 gallons (3 L) suitable for hot water.

  • Page 75: Shutdown And Storage

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Shutdown and Storage If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine. 1. Turn off the unit and unplug it from the power outlet. 2.

  • Page 76: Brew Group Assembly

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Brew Group Assembly Removing the brew group 1. Open the brewer’s door. 2. Access Service mode (see section 6). 3. Press on the "Filter Paper Install" button (see section 6.2). 4. Wait for the brew chamber to open. Cut the filter paper with scissors on both sides of the brew chamber.

  • Page 77: Main Board & Computer

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Main Board & Computer Like any electronic main board, the one in this brewer is very sensitive to power surges inside buildings. If an issue persists after replacing the main board, verify the power source. Use the necessary precautions for handling static sensitive devices.

  • Page 78: Grinder

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Grinder 9.5.1 Grinder Issue (Grinder Jam) When an unusual performance of the grinder is detected, the machine tries to automatically recover itself by pulsing the grinder (max. 20 pulses), then finishes the beverage preparation.

  • Page 79: Disassembling The Coffee Grinder

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 9.5.2 Disassembling the Coffee Grinder 1. Turn OFF the machine and unplug the main power cord. 2. Open the brewer’s door and remove the coffee chute (see section 7.8.3). 3. Remove the bean hopper (see section 3.7). 4.

  • Page 80: Troubleshooting

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 TROUBLESHOOTING There are 2 types of service messages : Warnings and Errors. Warnings will temporarily disable some features, while errors turn the coffee brewer out of order. 10.1 Warning Messages List Filter Paper Roll Empty The unit is out of filter paper.

  • Page 81: Error Messages List

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Bill Value Too High, Returning Bill The bill inserted exceeds the maximum accepted value ($10). The bill will be returned to the customer. Not Enough Coins, Returning Bill The bill inserted exceeds the coin value available in the coin changer. The bill will be returned to the customer.
  • Page 82 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 Low Water Level in the Tank. The water tank failed to fill completely within the prescribed time. The water inlet valve is deactivated for safety reasons. - Maximum filling time is 4 minutes when the power switch of the coffee brewer has been set to the ON position.

  • Page 83: Annex 1 Chute Hole Position

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 ANNEX 1 CHUTE HOLE POSITION DS2212NSA Rev. 1 2023-04...

  • Page 84: Annex 2 Dimensions And Clearance

    SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 ANNEX 2 DIMENSIONS AND CLEARANCE With Antennas DS2212NSA Rev. 1 2023-04...
  • Page 85 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 ANNEX 3 MAIN BOARD DS2212NSA Rev. 1 2023-04...
  • Page 86 SERVICE & INSTALLATION MANUAL - Symbol www.cafection.com 800-561-6162 DS2212NSA Rev. 1 2023-04...

  • Page 87: Full Maintenance Schedule

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Evoca North America’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves.

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