Troubleshooting Information - Canon imagePRESS Server G250 V2 Service Manual

WARNING:
Before you open the imagePRESS Server, it is strongly recommended that you review
avoid injury or damage to the imagePRESS Server.
In addition, keep the following in mind:
• To prevent inhaling dust, make sure to wear a mask when cleaning inside the chassis.
• If possible, create a backup of the current system before cleaning the imagePRESS Server (see
the system configuration" on page
• When cleaning the imagePRESS Server, make sure to move the imagePRESS Server to a place where the stirred dust does
not cause any problems.
• Use appropriate cleaning tools.
• Vacuum cleaner
Use vacuum cleaner only to remove the accumulated dust outside the chassis.
• Air dust blower
Use a air blower when you remove the dust on the fans, or other area where the vacuum cleaner nozzle cannot be used.
• To maintain the air flow inside the chassis and prevent the temperature rising, make sure to clean the following locations.
No.
1 Chassis fan - use the vacuum cleaner from outside of the chassis.
2 CPU fans - use air dust blower
• After completing the cleaning, reassemble the imagePRESS Server and verify its functionality (see
the imagePRESS Server" on page

Troubleshooting information

You can collect the troubleshooting information when a printing or processing error occurs. The information can be sent to support
department of your sales company for the troubleshooting resource.
You can create the following information.
• Job Error Report
• System Logs
For the successful problem diagnosis, we recommend that you collect the Job Error Report, System logs, and the Printer Device
Logs at the same time,
For the procedure of collecting the Printer device logs, see the service manual of the printer.
■ Job Error Report
Job Error Report contains the important troubleshooting information that the technical support personnel can use to solve
customer issues. When a user encounters a job error, system fault, or any unexpected output while printing a job, the user can
generate a report from Command WorkStation. The Job Error Report is a collection of job files, logs, and server information in a
zip file, and it is available from both Mac OS and Windows versions of Command WorkStation.
47).
1
2
Figure 33: Cleaning locations
44).
78
5. TROUBLESHOOTING
"Tools you will need" on page
Name
3to
"Backing up and restoring
"To reinstall and verify