Chapter 10. Help And Support; Register With Lenovo; Cru Replacement; Self-Help Resources - Lenovo ThinkSmart One User Manual

Chapter 10. Help and support

This chapter provides help and support information for your product.
Note: ThinkSmart One is referred to as "Computer" in this chapter.

Register with Lenovo

To register with Lenovo, ensure that device is connected to the Internet. Then, go to
register and follow the instructions on the screen to enter the required information into Lenovo database.
The information enables Lenovo to contact you when there is a recall or other severe problem and provide
quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and
services to registered users.

CRU replacement

Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. Lenovo
computers contain the following types of CRUs:
• Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by
trained service technicians at an additional cost.
• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill
level. Trained service technicians can also provide service to install or replace the parts under the type of
warranty designated for the customer's machine.
If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement
instructions are shipped with your product and are available from Lenovo at any time upon request. You
might be required to return the defective part that is replaced by the CRU. When return is required: (1) return
instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you
might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)
days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty
documentation at:
https://www.lenovo.com/warranty/llw_02
Refer to the following CRU list for your device.
Self-service CRUs
• Cable door
• Rubber foot
• Wall mount bracket, screws and nuts
• 135 W power adapter and power cord
• Controller unit

Self-help resources

Use the following self-help resources to learn more about the product and troubleshoot problems.
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