Chapter 8. Faq - Lenovo ThinkSmart One User Manual

Chapter 8. FAQ

This chapter lists out some most frequently asked questions for your reference. Please go to
support.lenovo.com/solutions/HT513794
Question
How to apply for an MTR account
and its password?
How to reset the Admin
password if I forgot it?
How to reset the device to factory
mode?
How to upgrade the OS to latest
version?
Can I downgrade the OS to a
previous version?
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to read the latest version.
Answer
Please refer to: https://learn.microsoft.com/en-us/microsoftteams/rooms/with-office-
365?tabs=m365-admin-center%2Cazure-active-directory2-password
There are two ways to reset Admin password.
• By RUSB
Please visit https://smartsupport.lenovo.com/us/en/
for detailed information.
• By password reset disk
1. Sign in to Admin account.
2. Go to Control Panel and view by large icons or small icons.
3. Click User Accounts
4. Insert a USB flash drive and select Create a password reset disk, then
follow the on-screen instructions to finish the process.
There are two ways to reset the device to factory mode. :
• By MTR
Please visit https://learn.microsoft.com/en-us/microsoftteams/rooms/recovery-tool
for detailed information.
• By Windows
1. Open the Start menu.
2. Click Settings ➙ Update & Security ➙ Recovery ➙ Reset this PC ➙ Get
Started.
3. Select Remove everything ➙ Local reinstall ➙ Next ➙ Reset. Then the
reset process has started.
4. After the reset process, the device will automatically restart. You need to
go through the OOBE process to configure windows.
CAUTION:
All data will be removed after device reset.
You need to upgrade the MTR application first and then finish the OS update via
Windows Update
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