Solving Epplayout Problems - Epson Gemini User Manual

Solving EPPLayout Problems

If this happens:
Thumbnails don't appear
when you select their folder.
Modifications you made to
your images in EPPWorks
don't appear when you open
them in EPPLayout.
Thumbnails appear very
slowly when you select a
folder or open EPPLayout
with that folder selected.
Thumbnails appear to be the
wrong color.
You sent multiple print jobs
from EPPLayout, but one or
more of the jobs didn't print.
You have trouble opening
EPPLayout (or another
Gemini program) when
another program is running.
You see a connection failure
error message when you start
EPPLayout.
If you have problems using EPPLayout, check here for solutions:
Your digital image files may not be in the correct format. They must be JPEG or
TIFF, in RGB format, uncompressed (except JPEGs), and containing no alpha
channels.
You may have saved your changes only as an "EGG" file. These changes are not saved
with your original TIFF or JPEG file and cannot be viewed in EPPLayout. Follow the
steps on page 1-12 to export your EPPWorks modifications to a TIFF or JPEG file,
then open the file in EPPLayout again.
If there are a lot of image files in your folder, or if your files are quite large, it takes
longer for your software to display and process them. Make sure that each of your
image files are no larger than 48MB. Also make sure there are less than 100 images (or
500MB total image files size) in the selected folder, depending on the processing speed
and capacity of your system.
Don't worry if the thumbnails look incorrect; their colors are not calibrated. The
colors will appear correctly when you print your photos.
You may be printing a print job containing an image size over 48MB or one with
several very large images, such as 8 photos that are 47MB. Reduce the resolution of
the photos in the print job and reprint the job. To have EPPLayout automatically
change the resolution of your photos before sending the print job to the server, follow
the steps on page 2-20.
You need to increase the virtual memory allocated on your system. Check your
Macintosh documentation for instructions on increasing the virtual memory size in
your Memory Control Panel.
• Make sure you turned on the Gemini and the EPPServer screen appears on the
Gemini screen. If the Gemini was turned on, you may need to restart it. Turn off
the Gemini from the switch on the back of the cabinet, wait up to 5 minutes until
the system shuts down completely, then turn it back on. See "Turning On Your
System" on page 2-1 for instructions. After the EPPServer screen appears, start
EPPLayout on your workstation again.
• If you still receive a connection failure error message, check for secure cable
connections from your workstation to the Gemini or to your network hub or router.
Be sure to secure the cable connection to the white interface on the back of the
Gemini in its bottom left corner.
• Make sure the TCP/IP Control Panel on your Macintosh has the Connect via
option set to Ethernet and is using the correct IP address (listed in the System
Information sheet located behind the Supplements tab in your User Kit binder). You
can also check your network router documentation for instructions on identifying
your system identification, if you're using a router.
Try this:
Troubleshooting 7-7