Warranty & Service; Customer Service - NEC A201NE User Manual

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Warranty & Service
Warranty
・The warranty period is 1 year from the date of a new
purchase.
・Repairs will be done based on terms of repair service. Terms
of repair service is referred to SoftBank website.
https://cdn.softbank.jp/mobile/set/common/pdf/legal/
spguide/common/warranty.pdf
・Warranty covers only Wi-Fi router. Accessories such as cables
are not covered by terms of repair service.
Precautions
Damages
SoftBank Corp. is not liable for any damages resulting from
use of Wi-Fi router.
Accidents/Repair
Files and settings may be lost or altered due to accidents or
repairs. Keep a copy etc. of important files. SoftBank Corp.
is not liable for damages resulting from loss or alteration of
files or settings due to accident or repair.
Disassembling/Modifying Wi-Fi Router
Disassembling or modifying this Wi-Fi router may be a
violation of the Radio Law. Note that SoftBank Corp. does
not accept repair requests for modified products.
After-Sales Service
To request repairs, contact "Customer
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the terms
of repair service.
・After the warranty period, if Wi-Fi router can be repaired,
repairs will be made at cost.
The functional parts necessary to repair Wi-Fi router will
be available for six years generally after the manufacture is
discontinued.
Repair may not be possible because of a shortage of repair
parts even during the warranty period.
Further Inquiry
For more information, contact a SoftBank Shop or
Customer Support."
(Japanese)
Service" or a nearby
"SoftBank

Customer Service

For application or service information, call SoftBank Technical
Support Center.
SoftBank Customer Support
・From a SoftBank handset, dial toll free at 157
・From a landline/IP phone, dial toll free at 0800-919-0157
・Business hours : Call 10:00am - 7:00pm / Chat 9:00am -
8:00pm
SoftBank Technical Support Center
・ From a SoftBank handset, dial toll free at
・From a landline/IP phone, dial toll free at 0088-21-5525
・Business hours : Weekdays 9:00am - 7:00pm / Sat., Sun. and
holidays 9:00am - 5:00pm
5525