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Q.
Unable to connect Wi-Fi Spot
A.
Confirm that access point to be connected is compatible
with Wi-Fi router. For specifications of access point, see
access point user guide.
A.
Confirm that Wi-Fi Spot settings such as password
(Encryption Key) are properly made. For details about
settings, see
"Setting Wi-Fi
Spot."
Q.
Transmission fails
A.
The incoming signal strength may be poor. Move to where
signal is stronger.
A.
Check Wi-Fi router's battery level. If Battery level is
low, charge Battery with PC using USB Cable (sample) or
AC Charger (sold separately).
A.
Confirm that Wi-Fi router and PC are properly connected
via WLAN or USB Cable (sample).
A.
If Wi-Fi router is connected via WLAN to a WLAN device,
temporarily power off Wi-Fi router, then power it on
again.
A.
If Wi-Fi router is connected using USB Cable (sample),
remove Wi-Fi router from PC, then reconnect.
A.
If Wi-Fi router is connected using LAN Cable via Cradle
(sold separately), remove Wi-Fi router from PC, then
reconnect.
A.
Some WLAN devices may stop when no data transfer is
made for a certain period of time. See WLAN device user
guide.
A.
Check that there are no other access points or
interfering equipment around.
A.
Wi-Fi router supports Protected Management Frames
(PMF) that strengthens communication security, but
connection may fail depending on the WLAN device
to be connected. In that case, in the displayed menu,
set
Quick Menu
Setting
to
OFF
(Do not use), or in Web UI, for the "Owner
SSID settings" or "Guest SSID settings," in "Advanced
Settings," set "Protected Management Frame Function
(PMF)" to OFF. For details, see
Management Frames
(PMF),"
"Owner SSID
"Guest SSID
Settings."
A.
If problem persists, restart PC, then reconnect to Wi-Fi
router.
LAN
PMF
"Setting Protected
Settings," and
Q.
Transmission from WLAN device connected to Wi-Fi
router fails
A.
Confirm that USIM Card is recognized.
A.
Confirm that Wi-Fi router is properly connected to the
Internet. When connected to the Internet, the icon which
means mobile networks connection completed (
appears in Home Screen.
A.
Data traffic is unavailable during Wi-Fi router software
update. Try to connect after software is updated.
A.
Wi-Fi router supports Protected Management Frames
(PMF) that strengthens communication security, but
connection may fail depending on the WLAN device
to be connected. In that case, in the displayed menu,
set
Quick Menu
Setting
to
OFF
(Do not use), or in Web UI, for the "Owner
SSID settings" or "Guest SSID settings," in "Advanced
Settings," set "Protected Management Frame Function
(PMF)" to OFF. For details, see
Management Frames
(PMF),"
"Owner SSID
"Guest SSID
Settings."
Q.
Transmission speeds feel slow
A.
The incoming signal strength may be poor. Move to where
signal is stronger.
A.
The condition of the network may be poor. Wait a while,
and then try again.
A.
Interference with nearby WLAN device etc. may occur.
Change the WLAN channel being used by Wi-Fi router or
connect with USB Cable (sample), and then try again. For
details about changing WLAN channel that is used, see
"Owner SSID/Guest SSID Common
A.
Using TV, radio or microwave oven may cause
interference with signal reception of Wi-Fi router. Use
them apart from Wi-Fi router or turn them off to check
if they interfere with Wi-Fi router signal reception.
A.
If temperature of Wi-Fi router remains high for a long
time, communication may be restricted. Try to connect
after a while.
A.
If Wi-Fi router is covered with cover or case, remove it.
Q.
Forgot PIN code/Unknown PUK Code/USIM Card is locked
A.
Contact
"Customer
Service."
Q.
USIM Card is not recognized/recognized as an invalid
USIM Card
A.
Make sure USIM Card is inserted correctly. For details,
see
"Installing USIM
Card."
A.
Check USIM Card for warping.
A.
Check USIM Card IC chip for scratches/corrosion.
A.
Dirt on USIM Card (particularly on IC chip) may prevent
recognition. Clean it with a soft cloth.
A.
If problem persists, contact
"Customer
211
)
LAN
PMF
"Setting Protected
Settings," and
Settings."
Service."
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