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Gather this information before you begin installation for a smoother walk through.
The Sensi Wi-Fi Thermostat is a Wi-Fi enabled device. To install and configure your thermostat correctly, you must use the Sensi app. To start the installation process, download the Sensi app to your smart phone or tablet. It is a free download. The Sensi app requires the following Operating System (OS) software to download:
When you download the Sensi app, you will be prompted to create an account. This is required to access your thermostat remotely and use all the features Sensi offers. Use a valid email address and a password of your choosing to create an account. Remember this email address and password. Your Sensi thermostat will be linked to this email address once it is registered.
Once you have downloaded the Sensi app, and have created an account, you are ready to install the thermostat to your wall and connect it to Wi-Fi. If no thermostats are registered yet, the Sensi app will prompt you to add a thermostat.
First, choose which thermostat you purchased. The Sensi Wi-Fi Programmable Thermostat option is for the following model numbers:
Note: You can check your model number on the back of the thermostat faceplate.
After creating an account, signing in and choosing your model, the app will ask you whether or not the thermostat is already on the wall. You will either choose "No, it needs to be installed," or "Yes, it is on the wall."
The first option will walk through the entire installation process. If you did not have this thermostat professionally installed, choose this option.
The second option is for connecting your thermostat to Wi-Fi only. If you have had a professional install your thermostat, and you just need to connect the Sensi thermostat to your home Wi-Fi network, choose this option.
This option will walk you through the entire installation process, including identifying and connecting your wiring, as well as connecting to Wi-Fi. The Sensi app will walk through a step-by-step process for installation.
Gather all the necessary tools for installation.
Turn off the power to your heating and air conditioning system before handling your thermostat wires.
Remove the cover using a screwdriver or by pushing the pressure latch. Some covers pull off while others need to be released using a screwdriver.
The Sensi app will prompt you to take a picture of your existing thermostat and old wiring in case you need it later. This can be helpful for troubleshooting with our technical support team if necessary. The picture you take will be saved to your camera roll or photo gallery.
Sensi has a jumper wire built into it, and you will not need any jumper wires from your old unit.
Choose the terminal labels that have wires attached to them on your old thermostat here. The app will tell you if you have a valid configuration. If you are getting an invalid configuration message you can learn more about compatibility at sensicomfort.com/compatibility.
Select what type of system you have.
Using the provided wire label stickers, label your wires by removing one wire at a time.
After all of your wires are labelled, remove the old thermostat base from the wall.
Use the provided mounting screws and secure the Sensi base to the wall.
Once the Sensi base is mounted and secured on the wall, insert the wires into the terminals. Simply push the wires into the terminal slots. Use a screwdriver to secure each wire in place
Push the front display onto the thermostat base.
Turn the power to your system back on.
This portion of the installation guide covers how to connect your thermostat to Wi-Fi. If you chose the first option, "No, it needs to be installed," the app will provide instructions for installing and wiring your thermostat before you connect to Wi-Fi. If you chose, "Yes, it is on the wall," the app will jump right into connecting your thermostat to Wi-Fi.
You can select a name or choose a custom name for your thermostat. Press "Next" to continue.
After successfully connecting Sensi, the app will prompt you to register the thermostat. You can either choose the "Locate Me" option or fill in your street address, city, state, zip code, country and time zone manually. Press "Next" to continue.
If a contractor professionally installed your thermostat, and registered as a Sensi partner, they have the option to input their phone number here. If there is not a registered number available, simply hit "Next" to continue.
Congratulations on successfully installing Sensi. Press "Start Using Sensi Thermostat" to open the main screen of the app.
When you log into your Sensi account with your email address and password, the app or web page will be able to control all the thermostats registered to your Sensi account. If you give someone else your email address and password to your Sensi account, they will be able to log in and control any thermostats registered to that account. You can change your email address and password from inside the app or when you are logged into your thermostat via the Sensi website. Be aware of this when giving out your information. There is no limit to the number of devices that can access the thermostat.
If you forgot the password to your Sensi account, click on "Forgot Password" on the login screen of the Sensi app or select "Account" then "My Thermostat" option on the www.sensicomfort.com website. A temporary password will be sent to the email address that you use to login.
If you are installing more than one thermostat, follow the same installation process in the Sensi app. Once you have one thermostat installed, open the Sensi app on your phone. At the main screen, press the plus (+) sign to add another thermostat to your account. The (+) sign will be on the top left of the screen on an iOS device, and the top right of the screen on an Android device.
Note: To reconnect an already registered thermostat to a new router, use the plus sign and choose the second option, "Yes, it is on the wall," and run through the connection steps again.
You can use the Account area to access your email preferences, change your account information and email address associated with your Sensi.
For iOS: Tap the person icon in the upper right hand corner. (see picture)
For Android: Tap the three dots in the upper right hand corner.
If you chose the option "No, it needs to be installed" and walked through the installation process on the Sensi app the app should have correctly configured your thermostat for system type. You can check your system configurations by accessing the "menu" on the physical thermostat. Here is a configuration menu that explains each setting.
CONFIGURATION MENU ITEMS REFERENCE | |||
No. | Menu item | Default | Options |
1 | Wireless Setup Connects Thermostat to Wi-Fi network |
— | Connect |
2 | Fahrenheit or Celsius |
F | F C |
3 | Outdoor Equipment Configuration Cooling or heat pumps |
AC2 | AC1 – Conventional Cooling 1 (Single Stage) HP1 – Heat Pump 1 (Single Stage) AC2– Conventional Cooling 2 (Two-Stage) HP2– Heat Pump 2 (Two-Stage) ACO1– No Cooling |
4 | Indoor Equipment Configuration For Gas or Electric Heat |
EL2 | GA 1 (Single Stage) EL1– Electric 1 (Single Stage) GA2 (Two-Stage) EL2– Electric 2 (Two-Stage) |
5 | Reversing Valve Position Selects "O" or "B" Setting For Heat Pumps Only |
O | O B |
6 | Wireless Radio Turns Wi-Fi Radio On/ Off |
ON | On Off |
For problems connecting your Sensi thermostat, call or email the Sensi Technical Support team, and they will be happy to help you or your contractor walk through any steps needed to troubleshoot the Sensi thermostat.
www.sensicomfort.com/support
(888) 605.7131
support@sensicomfort.com
Single stage or multi-stage conventional system with single transformer
*Internal jumper between RC and RH, located on back of thermostat above battery compartment.
**Common connect ion required for Heat - only or Cool only systems.
***Thermostat wiring does not follow a standardized color code. Label thermostat wires before removing old thermostat from the wall.
Heat Pump Systems
*Internal jumper between RC and RH, located on back of thermostat above battery compartment.
**Common connection required on Heat - only, Cool - only or Heat Pump systems.
***Thermostat wiring does not follow a standardized color code. Label thermostat wires before removing old thermostat from the wall.
Single stage or multi-stage system (no heat pump) with two transformers
*Two transformer systems (separate RC and RH wires), clip interna, RC/RH jumper, located on back of thermostat above battery compartment.
**Thermostat wiring does not follow a standardized color code. Label thermostat wires before removing old thermostat from the wall.
© 2017 Emerson Electric Co. All rights reserved.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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