Ford Endura Warranty And Services Manual
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Ford Endura Warranty And Services Manual

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Endura
Customer Assistance,
Warranty and Service Guide
E N D U R A

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  • Page 1 Endura Customer Assistance, Warranty and Service Guide E N D U R A...
  • Page 2 0800 15 16 17 Visit ford.co.nz Information provided was accurate at the time this manual was approved for printing. Ford reserves the right subject to all applicable laws and regulations to change specifications of any vehicle model at any time without incurring any...

  • Page 3: Table Of Contents

    Dealer Locations .......................9 Ford Warranties ......................12 The Ford Express New Vehicle Warranty................12 Warranty Explanation ......................15 The Ford Express Parts and Accessories Warranty...............23 Five Year Perforation Corrosion Warranty................24 Capacities and Specifications ..............26 Engine Data ..........................27 Fluid Specifications ........................28 Fluid Specifications Table......................30 Scheduled Servicing .....................31...

  • Page 4: Introduction

    All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorisation from Ford Motor Company of New Zealand Limited.

  • Page 5: Customer Assistance And Service

    Customer assistance and service CUSTOMER ASSISTANCE Speak or meet with the Dealer Principal. He or she either owns the As a proud new Ford Owner, you business, or is totally responsible for deserve to be pleased with your its overall operation.

  • Page 6: Dealer Service Centres

    Customer assistance and service DEALER SERVICE CENTRES While all Authorised Ford Dealers are available to provide you with advice and assistance in the maintenance and service of your vehicle, it is the Authorised Ford Dealer from whom you purchased your vehicle who is primarily responsible for providing you with such advice and assistance.

  • Page 7: Ford Roadside Assistance

    Professional help is only a toll free phone call away, 24 hours a day 365 days of the year to all new Ford owners for a 3 year, unlimited kilometre period, from first date of registration. Ford Roadside Assistance staff are fully qualified to assist Ford owners all the way from providing general advice over the phone, right through to providing roadside service in the unlikely event of an emergency breakdown.
  • Page 8 100 km of home, or if your vehicle could be repaired within 24 hours, elements of Ford Roadside Assistance will still apply and we will liase with you as to how best we can assist to repair or recover your vehicle and/or get you home.
  • Page 9 Centralised Booking Service. When your vehicle needs a service, call 0800-15 16 17 and we will make a booking on your behalf at your preferred Ford Dealership. We, or the Ford Dealer will then call you back to confirm the appointment has been made.
  • Page 10 GENERAL TERMS AND CONDITIONS Ford Roadside Assistance will endeavour to provide the services described in this brochure to the best of Ford’s ability. But acts and events beyond its reasonable control (including such elements as industrial disputes, strikes, flood conditions, adverse weather, the geographic inaccessibility of certain areas in New Zealand, the absence and/or availability of service providers) may delay, interfere or prevent provision of some or all of these services.

  • Page 11: Dealer Locations

    Dealer locations There are, at the time of printing, approximately 69 Authorised Ford Dealers from whom Service and replacement parts are available. Authorised Ford Dealers are located at: NORTHLAND TOWN DEALERSHIP NAME ADDRESS PHONE NO Dargaville Dargaville Motors 54 Normanby Street...
  • Page 12 One Stop Auto Shop 35 Russell Street 06 327 8708 Napier Bay Ford 9 Owen Street 06 834 0000 New Plymouth Energy City Ford Cnr Courtenay Street & Glover Street 06 757 5639 Stratford Mountain Motors 147 Broadway 06 765 6059 Taumarunui...
  • Page 13 TOWN DEALERSHIP NAME ADDRESS PHONE NO Ashburton Gluyas Ford 79 Kermode Street 03 307 5800 Christchurch Team Hutchinson Ford 186 Tuam Street 03 379 3440 Christchurch South Avon City Ford 162 Main South Road 03 348 4129 Greymouth Grey Ford...

  • Page 14: Ford Warranties

    THE FORD EXPRESS NEW VEHICLE WARRANTY - WARRANTY STATEMENT Ford warrants to the Owner that it will during the Ford Vehicle Warranty Period , at its option, repair, replace or adjust free of charge at the premises of the Servic-...
  • Page 15 “Authorised Ford Dealer” means a dealer appointed by Ford to sell for and on behalf of Ford new and/or unused vehicles of the kind marketed from time to time by Ford in New Zealand and to perform Ford Warranty Service on such Vehicles .
  • Page 16 “Ford Warranty Commencement Date” means: In the case of a Vehicle which is a company, dealership or demonstration Vehicle , • the date on which the Vehicle is first registered by Ford or an Authorised Ford Dealer ; or •...

  • Page 17: Warranty Explanation

    Ford Vehicle Warranty ? If, as a result of a defect which is covered by the Ford Vehicle Warranty the Vehicle cannot be driven, or cannot be driven safely, you should contact the nearest Authorised Ford Dealer as soon as possible and arrange for that dealer to carry out the required Ford Warranty Service .
  • Page 18 Warranty Service at the premises of the Servicing Dealer are free of charge. Whenever Ford Warranty Service is to be carried out by the Servicing Dealer , it is your responsibility to deliver the Vehicle to the Servicing Dealer’s premises and to collect it from those premises when the Ford Warranty Service has been completed.
  • Page 19 Ford Vehicle Warranty will also be rejected if a Modification (other than a Modification made by, or at the direction of, Ford ) is made to the Vehicle by, or for you and such Modification adversely affects the Performance / Compliance of the Part in respect of which such claim is made.
  • Page 20 Ford Warranties 9. What other items are not covered by the Ford Vehicle Warranty ? Maintenance costs and wear and tear items, since they do not arise from defects in factory materials or workmanship, are not covered by the Ford Vehicle Warranty .
  • Page 21 Ford for the purpose) used in, nor any defect caused by, or attributable to, or to the use of, any Modification not carried out by, or at the direction of, Ford . For example,...
  • Page 22 Refer to Questions 12 for details of warranty coverage for tyres. If a Ford Part or Ford Accessory is fitted by an Authorised Ford Dealer to a Vehicle prior to or during the Ford Vehicle Warranty Period that Ford Part or Ford Accessory...
  • Page 23 If a Ford Licensed Accessory is fitted by an Authorised Ford Dealer to a Vehicle prior to or during the Ford Vehicle Warranty Period that Ford Licensed Accessory will be...
  • Page 24 19. What if the vehicle has been written off? If Ford believes, on reasonable grounds, that a Vehicle has been Written Off , the Ford Vehicle Warranty will cease to apply to that Vehicle . Despite the fact that a Vehicle has been Written Off , the Owner may have rights under a Statutory Enactment in relation to parts fitted to that vehicle.

  • Page 25: The Ford Express Parts And Accessories Warranty

    Ford and purchased by a retail customer from an Authorised Ford Dealer that FORD WILL , in the case of a new part/accessory sold at retail for use in or in con- nection with a passenger or commercial vehicle or automotive engine: •...

  • Page 26: Five Year Perforation Corrosion Warranty

    Definitions In the preceding Ford Express Parts and Accessories Warranty: “Authorised Ford Dealer” means a dealer appointed by Ford to sell for and on behalf of Ford new and/or unused vehicles and new replacement parts/accessories of the kind marketed from time to time by Ford in New Zealand.
  • Page 27 Ford Warranties Washing your vehicle Wash the vehicle often, particularly in coastal areas or where salt or chemicals are in the air or used on the roads. Use warm or cold water. As time goes on, tree sap, insects and road grime or tar may be difficult to remove with water alone. Use a mild soap solution or suitable mild detergent for washing, then rinse with clear water immediately.

  • Page 28: Capacities And Specifications

    Capacities and Specifications ENDURA ST-LINE Capacities and Specifications -26-...

  • Page 29: Engine Data

    Capacities and Specifications ENGINE DATA 2.0L TDCi Engine Duratorq Engine code Power output @RPM 3,750 Torque output @RPM 2,000 Bore 85.0 Stroke 88.0 Capacity cm³ 1,997 Compression Ratio 16.7:1 Idle speed Firing order 1-3-4-2 Valves Valve clearance (cold): 0.013 - 0.049 Inlet 0.023 - 0.059 Exhaust...

  • Page 30: Fluid Specifications

    Do not use non-detergent or API class SC, SD, SE, SF, SG or SH oils or oil additives. Topping up the oil : Only use fluid that meets Ford specifications. If you are unable to find an oil that meets the specification defined by WSS-M2C950-A, you must use an SAE 0W-30 oil that meets the specification defined by ACEA C2 but no more than 1 Litre in any service interval.
  • Page 31 Capacities and Specifications Air conditioner • Refrigerant - use only R1234yf Compressor oil - use only compressor oil meeting Ford specification WSS-M2C300-A2. WARNINGS Do not mix diesel with any oil, petrol or other liquids. Prolonged use of supplemental additives to prevent fuel waxing is not recommended. Do not add kerosene, paraffin or petrol to diesel fuels.

  • Page 32: Fluid Specifications Table

    The specified lubricants referred to in the Fluid Specifications Section of this Guide have been extensively tested and provide adequate lubrication performance for your vehicle. Ford does not recommend the addition of additives to the specified engine, transmission or axle lubricants. These are unnecessary and could, under certain conditions, result in powertrain damage which is not covered by the vehicle’s warranty.

  • Page 33: Scheduled Servicing

    Scheduled Servicing ENDURA ST-LINE Scheduled Servicing -31-...
  • Page 34 The following section explains when your vehicle should be serviced, which service should be carried out and the work which is required at each service. This servicing during the Warranty period is a condition of the Ford 3 year / 100,000 km New Vehicle Warranty.

  • Page 35: Scheduled Servicing Plan

    The following section explains when your vehicle should be serviced, which service should be carried out and the work which is required at each service. This servicing during the Warranty period, is a condition of the Ford 3 year / 100,000 km New Vehicle Warranty.

  • Page 36: Peace Of Mind Inspection' Schedule

    Your Authorised Ford Dealer offers a complimentary inspection after 3,000 km, or 2 months, just to ensure that everything is as it should be. Simply contact your Authorised Ford Dealer for a booking, and they will happily inspect your vehicle.
  • Page 37 Scheduled Servicing Outside the vehicle Doors Check door adjustment Water entry Check for body related water leaks Under the bonnet Engine Inspect engine oil Auxiliary drive belts Inspect drive belt condition Induction air filter Inspect air cleaner, intake manifold tube and hoses Coolant Inspect cooling system condition including clamps Ignition system...

  • Page 38: A' Service Schedule

    Scheduled Servicing ‘A’ SERVICE SCHEDULE General Clarify features of vehicles to customer Complete customer instructions Check Ford computer network to ensure there are no outstanding campaign or recall actions on the vehicle Road test Engine Inspect engine driveability Inspect squeaks, rattles, wind noise and powertrain...
  • Page 39 Scheduled Servicing Under the vehicle Engine undershield Remove and install, if fitted Engine Drain oil and replace oil filter, Reset the oil change indicator, where fitted Steering, suspension linkages, Check for damage, wear, security and rubber ball joints, sideshaft joints, deterioration (where visible) gaiters Engine, transmission...

  • Page 40: B' Service Schedule

    ‘C’ SERVICE SCHEDULE Vehicles which are driven under severe or unusual conditions may require additional servicing. Your Ford Service Advisor will help you determine the best servicing intervals for your vehicle in line with Ford requirements. You should complete a ‘C’ Service if your vehicle is driven, even temporarily under one or more of the conditions listed below.

  • Page 41: Additional Scheduled Maintenance Items

    Scheduled Servicing ADDITIONAL SCHEDULED MAINTENANCE ITEMS The following less frequent operations should be added at the required interval specified. Additional items that need routine servicing on a time basis Every 2 years Braking system Replace brake fluid Every 2 years Pollen Filter Replace Every 3 years...

  • Page 42: Servicing Chart

    Scheduled Servicing Number of months or kilometres, Months whichever occurs first x 1,000 km ROAD TEST Engine driveability Noise, vibration and harshness (squeaks, rattles, wind noise and powertrain noise) GENERAL Outstanding campaign or recall actions on vehicle Carry out Self Test on all control modules and update calibration DRIVING THE VEHICLE INTO THE WORKSHOP Instrument gauges, warning/control lights and horn Washers, wipers (adjust if necessary)
  • Page 43 Scheduled Servicing Replace every 10 years / 160,000 km, whichever occurs first Replace every 10 years / 160,000 km, whichever occurs first Replace every 10 years / 160,000 km, whichever occurs first -41-...
  • Page 44 Scheduled Servicing Number of months or kilometres, Months whichever occurs first x 1,000 km UNDER THE BONNET CONTINUED Battery, visual check for condition & leaks Battery terminals, clean, if necessary/grease Induction air filter - replace, more often in dusty conditions Fuel filter (drain water on every service if not replaced) UNDER THE VEHICLE Engine oil replace, more often in severe conditions...
  • Page 45 Scheduled Servicing Replace every 2 years regardless of distance travelled -43-...

  • Page 46: Explanation Of Maintenance Requirements

    Scheduled Servicing EXPLANATION OF MAINTENANCE REQUIREMENTS • Engine oil change intervals of 20,000 km or every 12 months, whichever occurs first, are recommended for normal operating conditions. When a vehicle is operating primarily in city traffic and most trips are less than 15 km the engine often does not warm up enough to resist the formation of condensation and sludge.

  • Page 47: Ford Protect

    New Vehicle Extended Mechanical Breakdown Insurance policy. However, should you not wish to purchase this policy, additional Roadside Assistance is available to be purchased separately on a yearly basis. Please contact your local Ford Dealer for further details of an extension to your factory Roadside Assistance. -45-...

  • Page 48: Service Records

    By stamping this service record you confirm that: You are an Authorised Ford Dealer Service Department You have completed all aspects of the Ford Peace of Mind Inspection You have checked and completed any outstanding campaign or recall actions Your next service is due at the earlier of:...
  • Page 49 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 50 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 51 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 52 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 53 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 54 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 55 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 56 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 57 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 58 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 59 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 60 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 61 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 62 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 63 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 64 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 65 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 66 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 67 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 68 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 69 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 70 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 71 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 72 You have checked and completed any outstanding campaign or recall actions You have only fitted Genuine Ford Parts You have recorded this service event on the Ford Motor Company computer system Your next service is due at the earlier of:...
  • Page 73 24 months from previous brake system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 74 24 months from previous brake system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 75 24 months from previous brake system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 76 24 months from previous brake system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 77 48 months from previous cooling system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 78 48 months from previous cooling system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 79 48 months from previous cooling system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...
  • Page 80 48 months from previous cooling system service Kms: Date: Service Type Authorised Ford Dealer Log Book Service Verification Stamp GENUINE Parts, Service and Accessories Ford Dealer Log Book Service Verification By stamping this service record you confirm that:...

  • Page 81: Notes

    Notes -79-...
  • Page 82 Notes -80-...
  • Page 83 Owner/Vehicle Identification Owner’s Name: Address: Suburb: Model Type: Model Code: Reg. No: Registration Date: Colour: NSC No: Paint/Trim Code: Selling Dealer Name: Servicing Dealer Information Dealer’s Name: Address: Suburb: City/Town: Our Service Manager is: Phone No: Our Service Advisor is: Phone No: Our Email is:...
  • Page 84 January 2018 First Printing JT4J 19T200 ZDA Produced by FORD MOTOR COMPANY OF NEW ZEALAND LIMITED ford.co.nz...

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