Evolis Primacy 2 User Manual
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Evolis Primacy 2 User Manual

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PRiMAcy 2
USER GUIDE
Evolis © 2022. All rights reserved.
User Guide_PRM2_20220119_ENG_A0

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  • Page 1 PRiMAcy 2 USER GUIDE Evolis © 2022. All rights reserved. User Guide_PRM2_20220119_ENG_A0...

  • Page 2: Table Of Contents

    PRiMAcy 2 1. GETTiNG STARTED Unpacking Description of the printer and its functions installation connecting the Printer Power Supply cable installing Evolis Premium Suite connecting to a network Ribbons inserting cards Removing printed cards Adjusting card thickness Managing the reject box/rear output hopper 2.
  • Page 3 4. ADVANcED FEATURES Available options installing the 200-cards extension feeder Configuring a Wi-Fi network Using the UV effect with the overlay panel Overlay settings PRiMAcy 2 Double-side printing Activation key Double-side printing with a simplex printer Rewrite (option) Lamination module...
  • Page 4 Printing a graphical test card identifying installed software versions Troubleshooting Printing problems Freeing jammed cards Replacing the print head Updating the firmware Updating the print driver Technical support Evolis partner network Finding information on myplace.evolis.com 7. DEcLARATiONS OF cONFORMiTy General United-Kingdom...

  • Page 5: Copyright And Trademarks

    All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination PRiMAcy 2 or use of this manual.

  • Page 6: About Your New Printer

    ABOUT yOUR NEW PRiNTER Thank you for choosing an Evolis printer. Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories available from Evolis.

  • Page 7: Getting Started

    Use only the power supply unit supplied with your Evolis printer. Use only the USB cable supplied with your Evolis printer. The Evolis printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Make sure to keep your printer NOTE...

  • Page 8: Description Of The Printer And Its Functions

    Access to the side panels of the machine and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users. Always disconnect the machine from the power supply (unplugged) before performing work on it. PRiMAcy 2 card input feeder (100 cards)
  • Page 9 Protective cover PRiMAcy 2 Place for reject box (See "Managing the reject box/rear output hopper", page 18) Location for security locking (option) Power cable socket Ethernet connector USB socket (type A) USB socket (type B) cleaning Roller Side panel opening mechanism...
  • Page 10 PRiMAcy 2 Printer serial number label Dust filter Location for double-sided printing activation key (option) Side panel opening mechanism...

  • Page 11: Connecting The Printer Power Supply Cable

    30 minutes in standby mode. The standby settings can be configured in the Evolis Premium Suite. In standard standby mode, sending a print request restarts the printer and briefly pressing the control button (for 1 second) exits the printer from hibernation mode.

  • Page 12: Installing Evolis Premium Suite

    • An encoding station (magnetic encoding, etc.) • A diagnostic tool To install the print driver: Go to the link dedicated to the driver (start.evolis.com/primacy2) Download and launch the driver: Evolis Premium Suite ® A program guides you through the entire installation process. it is possible to select Standard or Minimal installation: standard installation is recommended as it includes notification and supervision features.

  • Page 13: Connecting To A Network

    All Evolis printers can be fitted with a TCP/IP network connection. This function is available as standard on Primacy. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.

  • Page 14: Ribbons

    Ribbons Evolis High Trust® ribbons optimize your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers may damage the printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See "Printer cleaning", page 51.

  • Page 15: Inserting Cards

    For optimum quality, the cards used must be ISO 7810 certified. NOTE Use only the card types recommended by Evolis. Do not touch the printable surface of the cards to preserve print quality. Do not use cards that are damaged, folded, embossed or dropped on the floor.

  • Page 16: Removing Printed Cards

    This output hopper is designed to collect printed and/or encoded cards. The output hopper has a maximum capacity of 100 x 0.76mm cards. PRiMAcy 2 x0.76mm if the locking option is installed, maximum capacity is reduced to around 50 x 0.76mm cards.

  • Page 17: Adjusting Card Thickness

    The printer is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open. The printer accepts cards between 0.25mm and 1.25mm thick (10 to 50mil). The factory setting is 0.76mm. To adjust card thickness: PRiMAcy 2 Open the card feeder and remove cards if Adjust the thickness of the cards used by...

  • Page 18: Managing The Reject Box/Rear Output Hopper

    The reject box can be used as a hopper to optimise the production flow of cards when continuous ribbons are used. NOTE Preloading cards enables to optimise the production flow. To activate this feature, go to Evolis Premium Suite and click the printer name>Printer settings>Printing>Resolution and Speed>Enable automatic card preloading.

  • Page 19: Managing Print Settings

    NOTE To access this application: Double-click on Evolis Premium Suite shortcut or, from the Start button on the bottom left of your screen in the Windows task bar, select All programs>Evolis Card Printer>Evolis Premium Suite The application displays all connected Evolis printers. Select the desired printer.

  • Page 20: Essential Settings

    ESSENTiAL SETTiNGS Once the ribbon is installed, the Evolis printer automatically adapts its parameters and settings to suit the ribbon. Action Setting in Evolis Premium Suite Go to Ribbon tab and click on Enable duplex printing to use the double-side printing feature.

  • Page 21: Printing And Interacting With The Printer

    The card design window is displayed. you are ready to customise your card by adding the various items that go to make up a card: logo and illustration, identification photo, fixed and variable texts, barcode, etc. click on File>Print, select Primacy 2 printer and click on Print. For more information, refer to the knowledge base on myplace.evolis.com...

  • Page 22: Using The Control Panels

    CARDS If the problem persists, contact your Evolis dealer for assistance. • No cards in the card feeder. Put cards back into the feeder – the process starts again.
  • Page 23 • The printer must be cleaned to avoid the risk of the warranty being voided. (See "Regular printer cleaning", page 51) ADVANCED CLEANING • The printer requires advanced cleaning. PRiMAcy 2 (See "Advanced cleaning", page 55) COOLING MODE FIRMWARE UPDATE • The cooling system has been activated.

  • Page 24: Lcd Screen

    LcD screen LcD screen is touch-sensitive: it enables easy interaction with the printer. PRiMAcy 2 Useful messages on the printer processes are displayed. They enable you to take actions and perform a good supervision of the printing jobs. There are various types of statuses: •...
  • Page 25 • Red: processes cannot be performed due to a serious issue. The user action is needed: Scan the flash code to access help Launch the process again PRiMAcy 2 Cancel the process For more information, refer to the LCD screen user guide.

  • Page 26: Pop-Ups

    • Warnings about problems which have stopped the printer. PRiMAcy 2 When the Evolis Premium Suite is active, a small icon is displayed in the bar on the bottom right of your computer screen. The color of the icon varies according to the status of the printer: •...

  • Page 27: Advanced Features

    Options may be already integrated in the printer or provided separately. in this case, their shipped kits contain all instructions for installation. Refer to the driver User Guides for all settings linked to these two possibilities. PRiMAcy 2 Basic internal locking...

  • Page 28: Installing The 200-Cards Extension Feeder

    An extension for the feeder can be installed on Primacy 2. The standard version of Primacy 2 has a feeder that can hold 100 cards. When the extension is installed, the feeder can hold 200 cards. Remove all cards from the feeder before performing the installation.

  • Page 29: Configuring A Wi-Fi Network

    The frequency of Wi-Fi network must be compatible with the printer Wi-Fi card: • connect1: 2.4 GHz • UBox: 2.5 GHz/5 GHz PRiMAcy 2 To configure the printer in Wi-Fi, contact the Support team. check the availability of a Wi-Fi network...

  • Page 30: Using The Uv Effect With The Overlay Panel

    The UV effect settings are only activated when the adequate ribbon is inserted into the printer. To insert UV-light reflective element on your card: From Evolis Premium Suite, go to Printer Settings and select Printing>Overlay>UV effect. Select the file to apply.

  • Page 31: Double-Side Printing

    Activation key A simplex printer (prints only on one side) can be upgraded into a duplex printer (prints on both sides). To obtain the activation key for that upgrade, contact your Evolis dealer. Proceed as follows: Turn the printer on Open the printer cover.
  • Page 32 The LED or LcD panel gives information about the process. The printer restarts at the end of the update. close the cover if necessary, a wizard is available in Evolis Premium Suite to perform the activation...

  • Page 33: Double-Side Printing With A Simplex Printer

    Open the feeder and insert rewritable cards. if other cards are already inserted, remove them from the feeder. From Evolis Premium Suite, go to Printer Settings>Printing>Rewrite. PVc body that may be blank Select Rewrite>Rewrite option, then the type of card:...

  • Page 34: Lamination Module

    Always disconnect the machine from the power supply (unplugged) before performing any work on it. Description of the lamination module PRiMAcy 2 Output Hopper Lamination Module Primacy 2 Printer control Panel Space for output hopper cards and ribbon cleaning...
  • Page 35 PRiMAcy 2 Location for security locking Platform for lamination module installation Heating head Axles Jam-clearing wheel card leveler Dust filter Power cable socket Serial number label...

  • Page 36: Installation Of The Lamination Module

    Install the printer and the lamination module on a flat surface. PRiMAcy 2 Place the printer on the installation platform connect the printer power supply and connect the lamination module power ("Printer" side) USB cable. See “connecting the Printer supply cable.

  • Page 37: Inserting Cards And Ribbon

    30 minutes in standby mode. The standby settings can be configured in the Evolis Premium Suite. In standard standby mode, sending a print request restarts the printer and briefly pressing the control button (for 1 second) takes the printer out of hibernation mode.

  • Page 38: Inserting Lamination Film

    Inserting lamination film PRiMAcy 2 Push the door button to open the lamination module door Insert the lamination film until you hear a click on each roll close the lamination module door...

  • Page 39: Removing Laminated Cards

    The capacity of the output hopper is 100 cards maximum with 0.76mm (30mil) thickness. PRiMAcy 2 interacting with the lamination module Although the lamination module was designed to operate independently and keep user involvement to a minimum, it may prove useful to be aware of the main warning messages.
  • Page 40 Open the cover and hold down the control button to eject printer. If there is a print job in progress, it the jammed card. restarts with a new card. If the problem persists, contact your Evolis dealer for CARDS assistance. • No cards in the card feeder.
  • Page 41 See “Regular printer cleaning”, page 51 ADVANCED CLEANING OF THE PRINTER • The printer requires advanced cleaning. See “Advanced cleaning”, page 55 PRiMAcy 2 WAITING FOR CARD INSERTION OR REMOVAL COOLING MODE • The printer is waiting for a card to be inserted •...

  • Page 42: Encoding Options

    Location of the magnetic encoder The magnetic encoder is a module installed either in the factory or on site by your Evolis dealer. The read-and-write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.

  • Page 43: Contact Smartcard Encoding

    Contact station location The contact station is a module installed either in the factory or on site by your Evolis dealer. it is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is...
  • Page 44 Printing over the chip may cause permanent damage to the chip. Card positioning Smartcards must be placed in the card feeder with the contact chip facing upwards. PRiMAcy 2 Contact station interface Printers fitted only with a smartcard contact station (without integrated encoder) are fitted with a female DB-9 connector on the back of a printer.
  • Page 45 (i/O) c8 (reserved) card present signal Refer to the Programming Guide for the Evolis printer to get more information on programming a smartcard and the Option NOTE installation manual for configuration of the card present signal. A smartcard can be encoded with the cardPresso software or Evolis Premium SDK and the SDK of the encoder.

  • Page 46: Contactless Smartcard Encoding

    Evolis printers may be equipped with an encoding device for contactless smartcards (RFiD). This consists of an encoding module and a built-in antenna. A module such as this must be installed by a specialist. The Evolis product catalogue includes printers equipped with a built-in encoder for contactless chips.

  • Page 47: Security Options

    This feature is used to erase data that is visible on the monochrome and overlay panels of the ribbon. Before launching a printing job, go to Evolis Premium Suite>Printer Settings and activate Hide the data printed on the ribbon. Launch the printing job.

  • Page 48: Security Locking

    Security locking This option enables to attach the printer with a physical cable. PRiMAcy 2 ScANNiNG Scanning a printed card (on both sides) is used for the following purposes: • Have a record of printed cards, • Tracking and fraud questions (e.g.: making sure that cards are not printed for personal or wrong purposes), •...

  • Page 49: Color Profile

    On a Windows computer By default, Evolis color profile is embarked in Evolis Premium Suite. To deactivate Evolis color profile, go to Evolis Premium Suite>Printer settings>Printing>Colors>Color settings and click on Do not apply. On a Macintosh computer Go to Applications>Utilities>ColorSync Utility.

  • Page 50: Maintenance

    Users must comply with the servicing and maintenance instructions as fully described in this section. The Evolis High Trust® consumables have been exclusively designed to work with the Evolis card printers. Tested and validated by the Evolis R&D and Quality departments, these consumables bring you printing quality and reliability, maximizing the life span of the print head. The use of consumables other than Evolis High Trust®...

  • Page 51: Regular Printer Cleaning

    Recommended cleaning cycle: whenever the ribbon is changed. NOTE Mandatory cleaning cycle: when the cleaning warning is triggered. PRiMAcy 2 Servicing accessory: adhesive cleaning card. The cleaning warning system of the printer is triggered after a certain number of inserted cards.
  • Page 52 PRiMAcy 2 Open the printer cover Remove the ribbon close the cover and press until a click is heard. Open the card feeder. Remove the cards and using the lever, set the card thickness to the MAX position.
  • Page 53 When the cleaning is over, the used adhesive card is ejected into the output hopper. NOTE Before using the printer, remember to reset the gauge to the desired card thickness. cleaning can also be launched from the Evolis Premium Suite properties by clicking on Start cleaning.

  • Page 54: Print Head Cleaning

    To maintain the original print quality and to absorb surplus ink on the print head, we recommend that the print head is cleaned regularly using the cotton buds supplied by Evolis. Protect the print head and its components from any discharge of static electricity.

  • Page 55: Advanced Cleaning

    For a more in-depth clean, we recommend carrying out an advanced clean every five regular cleaning cycles. Evolis provides an Evolis High Trust® maintenance kit consisting of 2 adhesive cards, 2 impregnated T-cards, a cleaning pen and a box of wipes. The T-card is used to clean the card feed rollers and the magnetic encoder head.
  • Page 56 PRiMAcy 2 Remove the cards and set the card thickness to the MAX position. Double-click the cleaning button on the control panel before inserting the cleaning card Take the T-card and insert it into Remove the T-card. Remove the film from the adhesive card and insert the adhesive the feeder as shown.

  • Page 57: Print Head Cleaning

    Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles carefully. PRiMAcy 2 Avoid any contact between the print head and any metal or sharp objects. it could damage the print head. Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.

  • Page 58: Dust Filter Cleaning

    Open the printer cover. Locate the dust filter. Locate dust filter. Take a cleaning wipe supplied by Evolis. Remove the filter by pulling it upwards and slide it out to release it fully. Clean the filter by rubbing the wipe over Put the filter back.

  • Page 59: Lamination Module Cleaning

    Recommended cleaning cycle: once a year or every 10,000 cards, depending on the work environment. NOTE Servicing accessory: special adhesive cleaning card. Follow the procedure to perform a lamination module cleaning. PRiMAcy 2 Remove lamination film from the lamination unit Once the cleaning cycle is complete, the used card is ejected from the printer.

  • Page 60: Lamination Dust Filter Cleaning

    PRiMAcy 2 Unplug the lamination module and disconnect it from the printer. Take a cleaning wipe supplied by Evolis. The dust filter is located below the lamination unit. Remove the filter by pulling it and slide it out to release it fully.

  • Page 61: Using The Leveler

    Two block support positions for the card (A and B) are available to ensure the cards are perfectly flat. Follow the procedure below: PRiMAcy 2 Open the door of the lamination Loosen the two wheels as...

  • Page 62: Help

    6. HELP DiAGNOSTic HELP This section contains all information that could be needed to perform a few simple checks that your Evolis dealer may require. Printing a technical test card PRiMAcy 2 The technical test card must be printed when the machine is received to ensure your printer operates correctly. This card shows various items of technical information concerning the machine (serial number, firmware, cleaning operations, print head, etc.).

  • Page 63: Troubleshooting

    • Make sure that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged • Print a test card. myplace.evolis.com if the test card does not print, contact an Evolis dealer for technical support or visit...
  • Page 64 • The card surface may be dirty. Check that your cards are perfectly clean. Use new cards. • cleaning roller or print head clogged. PRiMAcy 2 Run a cleaning cycle. Horizontal white lines • The ribbon is not correctly fitted.
  • Page 65 Evolis dealer or visit myplace.evolis.com. We recommend that you obtain your cards from an Evolis dealer. NOTE Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.

  • Page 66: Freeing Jammed Cards

    Freeing jammed cards Control panel displays: MECHANICAL ERROR PRiMAcy 2 • A card is jammed in the printer. Print jobs are interrupted. The printer light and the control button are ON. Do not turn your printer off, as this cancels pending print jobs in the printer’s memory.

  • Page 67: Replacing The Print Head

    See “Print head cleaning”, page 54 to clean the print head. in case the user needs to replace the print head, Evolis designed a unique device that requires no tools for the replacement. Before replacing the print head, contact your Evolis dealer. The dealer can give advise and supply a new print head if necessary.
  • Page 68 Installing the new print head PRiMAcy 2 Note the code (PKN number) on the white Take the new print head and insert it connect the cable into its socket, making label of the print head. This code is needed vertically (white connector upwards), raising sure it is the right way round.
  • Page 69 Configuring the new print head Power on the printer and make sure that it is properly connected to a computer on which the Evolis Premium Suite is installed. From Evolis Premium Suite, go to Assistance and Maintenance>Maintenance>Print head replacement. Enter the PKN number of the print head kit in Enter PKN No. (noted in step 7). Then Validate PKN.

  • Page 70: Updating The Firmware

    Ready status, this means that the update was not performed correctly or, that the printer is not working properly. check the connection cables and run a new update. In case of problems during the update of the firmware on Windows or Macintosh, contact your Evolis dealer who can provide a new NOTE...

  • Page 71: Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, contact your Evolis dealer for advice or guidance on performing the update. Download the file from myplace.evolis.com.

  • Page 72: Technical Support

    TEcHNicAL SUPPORT If you are having difficulties in configuring and using your printer, read this manual carefully. if you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network. Evolis partner network For unresolved technical problems, contact your Evolis dealer.

  • Page 73: Declarations Of Conformity

    EN50364: 2010 Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Evolis may cause, harmful interference and void the Fcc authorization to Article 3.1 b: (electromagnetic compatibility protection requirements) operate this equipment.

  • Page 74: United-Kingdom

    BS-EN50364:2010 Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Evolis may cause, harmful interference and void the Fcc authorization to Article 3.1 b: (electromagnetic compatibility protection requirements) operate this equipment.

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