Samsung Xpress M283 Series Service Manual
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Samsung Xpress M283 Series Service Manual

Mono laser printer
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SERVICE
Mono Laser Printer
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser Printer
Xpress M283x Series
SL-M2830DW / SL-M2835DW
(Ver1.00)
MANUAL
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagrams
6. Schematic Diagrams
Contents

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  • Page 1 Mono Laser Printer Xpress M283x Series SL-M2830DW / SL-M2835DW (Ver1.00) SERVICE MANUAL Mono Laser Printer Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Troubleshooting 5. System Diagrams 6. Schematic Diagrams Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Toner System ....................2 − 16 2.2.5. Hardware configuration ....................2 − 17 2.2.5.1. Main board ....................2 − 18 2.2.5.2. OPE board ....................2 − 20 2.2.5.3. Wireless LAN board ..................2 − 21 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 3 3.3.15. LSU.......................... 3 − 13 3.3.16. Fuser Unit ........................3 − 14 3.3.17. Exit Sensor......................... 3 − 14 3.3.18. Feed and Regi sensor PBA .................... 3 − 15 3.3.19. OPE PBA ........................3 − 16 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 4 Periodic defective image ....................4 − 10 4.1.5. Useful management tools ....................4 − 11 4.1.5.1. Using Samsung Easy Printer Manager (Windows and Macintosh only) ....4 − 11 4.1.5.2. Using Samsung Printer Status (Windows only) ........... 4 − 13 4.1.5.3.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 7 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 8: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 9: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 10: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 11: Caution For Data Loss

    1. Precautions 1.4. Caution for Data Loss To prevent loss of customers data the SVC engineer provides end-user with relevant information in advance. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 12: Product Specifications And Description

    • M2830 series : 1,500 pages • M2835 series : 1,200 pages • Standard / High yield • M2830 series : 3,000 pages • M2835 series : 1,200 pages / 3,000 pages (2 types) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 13: Specifications

    PCL : 95 Scalable Fonts (Include OCR-A / OCR-B) / 1 Bitmap High speed USB 2.0 USB Host (Direct USB) Not support Interface Wired LAN Ethernet 10/100 Base Tx Wireless LAN Wireless 802.11 b/g/n Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 14: Paper Handling

    Plain, Thin, Thick, Thicker, Cardstock, Transparency, Pre-Printed, Recycled, Media Types Archive, Bond, Label, Envelope, Thick Envelope, Cotton, Colored Media Weight 60 ~ 220 g/m² (16 ~ 58 lb) Sensing Duplex Print Media Size A4, Letter, Legal, US Folio, Oficio Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 15: Reliability And Service

    368 x 334.5 x 202 mm (14.5" x 13.2" x 8.0")* Dimension (W x D x H) SET Packing 452 x 418 x 330 mm (17.8" x 16.5" x 13")* Net (SET with Weight 7.2 kg (16.0 lbs) Consumables) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 16: Supplies

    Model Item Average Yield Model Name Initial Toner 1,500 Pages Xpress M2830 series Laser Toner Cartridge Standard Toner High Yield Toner 3,000 Pages MLT-D115L NOTE * Declared yield value in accordance with ISO/IEC 19752. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 17: Maintenance Parts

    Fuser Unit 100,000 pages • 110V JC91–01034A • Transfer Roller JC66-01218A 100,000 pages Pick-Up/ Feed/ JC93–00405A 50,000 pages Forward Roller Assy Reverse(Retard) JC90–01107B 50,000 pages Roller 2.1.2.8. Options Item Specification Memory Second Cassette Hard Disk Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 18: Model Comparison Table

    Toner Cartridge : 1000 pages Initial Consumables Lifetime Imaging Unit : 12,000 pages Imaging Unit : 9,000 pages Separated Type Toner 1.2K / 2.6K 1.0K / 2.5K 2.1K (Standard/High) United Type Toner 1.5K / 3.0K (Standard/High) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 19: System Overview

    Paper Width Guides on a Manual Feeder Front Cover Laser Toner Cartridge * Paper Level Indicator Toner Cartridge ** Tray 1 Imaging Unit ** Manual Feeder * Xpress M2830 Series ** Xpress M2835 Series Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 20: Rear View

    This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. Network Port USB Port Power Switch Power Receptacle Rear Cover Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 21: Paper Path

    2. Product Specifications and Description 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-10...

  • Page 22: System Layout

    PC Interface. Cassette Toner Cartridge Transfer Roller Regi. Roller Duplex Unit Fuser Unit Feed Roller Exit Roller1 Forward Roller Exit Roller2 Retard Roller Toner Cartridge Pressure Unit* Pick-up Roller * Xpress M2835DW only 2-11 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 23: Feeding Part

    (A) Pick-up Roller (B) Reverse Roller (C) Forward Roller Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-12...

  • Page 24: Transfer Roller

    Life Span : Print over 100,000 sheets (in 15~30℃) 2.2.4.3. Drive Unit In this model, the driving device consists of BLDC motor, Regi./Pick up clutches, various gears for OPC, Fuser, Pick- up, Feed, Regi, Exit. 2-13 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 25: Fuser

    A fuser power is cut off when a front cover is opened Maintain a temperature of fuser cover’s surface under 80 ℃ for user, and attach a caution label at where customer • can see easily when customer open a rear cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-14...

  • Page 26: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. 2-15 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 27: Toner System

    Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM. [Integrated Toner System] Image Layout [Separated Toner System] Image Layout Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-16...

  • Page 28: Hardware Configuration

    The video controller receives print data from the host through network or USB Port. It takes this information and generates printable video bitmap data. The main board adopts the 600 MHz CPU, on board DDR3 memory (128MB) to perform printing jobs successfully. 2-17 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 29: Main Board

    A1500 chip is adopted as the main processor. Its process speed is 600 MHz. It is integrated engine controller and video controller. DDR3 128MB is adopted for high speed data processing. Boot has 8MB SPI. USB is the embedded type and wired network supports 100M full duplex. [Main board diagram] Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-18...
  • Page 30 USB device connector OPE connector Wireless module interface connector SMPS interface connector CRUM interface connector (M2835 only) Main BLDC Motor connector Paper Exit sensor connector • Information Part Code : JC92-02615F PBA name : PBA-MAIN 2-19 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 31: Ope Board

    LED. OPE communicates with main controller via UART. The power LED is controlled by the main board. [OPE board diagram] [OPE board image] • Information Part Code : JC92–02609A PBA name : PBA OPE • Connection MAIN PBA I/F HARNESS (JC39-01990A) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-20...

  • Page 32: Wireless Lan Board

    The Wireless LAN Module supports 802.11b/g/n. It communicates with video controller via SPI. [WLAN board image] • Information Part Code : JC92–02517A PBA name : PBA-WNPC • Connection Interface connector to main board (JC39-01984A , FFC CABLE-WLAN) 2-21 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 33: Joint Pba

    The Joint PBA is the interface connection board for Regi. clutch, Pick-up clutch, Fan. [Joint PBA image] • Information Part Code : JC92–02406A PBA name : JOINT PBA • Connection Regi. Clutch Pick-Up Clutch HVPS I/F Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-22...

  • Page 34: Smps Board

    Output Power: 58W ▪ DC 5V : 10W ▪ DC 24V : 48W • Information 110V 220V Part Code JC44–00206A JC44–00207A PBA name SMPS V1 SMPS V2 • Connection AC_Inlet INPUT_AC Switch FUSER_AC Output OUTPUT_DC 2-23 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 35 Pin No Description Ground +5V Power Ground +5V Power Ground Ground +24V Power 24V_OFF Sleep mode +24V Power RELAY ON Fuser Relay +24V Power 24V_F Photo Triac Bias Ground Fuser on Fuser On Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-24...

  • Page 36: Hvps Board

    • Information Part Code : JC44–00205A PBA name : HVPS • Connection Charger Blade HVPS I/F Clutch I/F Outbin Full I/F Crum I/F FAN SMPS I/F Regi, Feed sensor I/F Empty sensor I/F 2-25 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 37: Nfc Tag Sticker

    Wi-Fi. Communication is also possible between an NFC device and an unpowered NFC chip, called a "tag". NFC tag sticker stores Mac, PIN, Mobile Print App URL of Printer/MFP. • Information Part Code : JC68–03012A Part Name : LABEL ETC-NFC TECTILE STICKER (25x25mm) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-26...

  • Page 38: Electrical Parts Location

    Paper empty sensor Photo interrupter (exit Sensor) Paper detection Photo interrupter (Bin full sensor) Bin full detection Photo interrupter (Regi sensor) Paper detection Photo interrupter (feed Sensor) Paper detection Switch Front Cover Cover open detection 2-27 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 39 2. Product Specifications and Description 2) Motor, Clutch Description Main motor Pick up clutch Registration clutch Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-28...
  • Page 40 High Voltage Generation SMPS Constant Voltage Generation Main Board Main Controller CRUM Board * Toner Cartridge Check OPE Board Toner status display / Machine Operation for power, cancel. WLAN Board Wi-Fi * Xpress M2835 only. 2-29 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 41: Engine F/W Control Algorithm

    AD converter. The voltage value for impressing to the transfer roller is decided by the changed value. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-30...

  • Page 42: Fusing

    Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job. 2-31 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 43: Software Descriptions

    Host. 2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine system. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-32...

  • Page 44: Data And Control Flow

    4) Engine is that prints rendered bit-map data to paper with required size and type by Kernel. And then, for Job Spooling function for Multi-User, Multi-Printing that is occurred in Network printing and various additional printing functions, this Kernel use max. 10 Queuing systems in a memory. 2-33 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 45 Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU). • Engine print the received data to required paper with the sequential developing process. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-34...

  • Page 46: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 47: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 48: Screws Used In The Printer

    SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- FRAME MAIN-LEFT 6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- FRAME MAIN-RIGHT 6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 FRAME-PAPER_PATH SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A FRAME 6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A BASE-PICKUP 6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 COVER-TOP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A MAINLINE 6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 49: Replacing The Main Svc Parts

    3.3.1. Side Cover 1. Remove the Cassette from Printer. 3. Remove the Left Cover and Right Cover. * Attention to the direction of the hooks 2. Open the Front-Cover, then pull out the Toner Cartridge. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 50: Rear Cover

    2. Turn the machine back, then remove 4 screws of the back side of the machine. 3. Open the Lower Rear Cover. 5. Remove 2 screw of the upper back side of the machine, then pull off the Rear Cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 51: Front Cover

    3. Remove a hook at inside of the Front Cover. (Refer to 3.3.1 Side Cover) (Refer to 3.3.2 Rear Cover) 2. Remove a Harness cable at right side of the machine. 4. Remove the Front Cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 52: Top Cover

    3.3.5. Main Board 1. Remove the Right Cover. 3. Remove 4 screws on the board (Refer to 3.3.1 Side Cover) 2. Remove all connectors on the board. 4. Separate the Main Board from the machine. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 53: Smps

    3. Remove 6 screws on the board. 3.3.7. HVPS 1. Remove the Right Cover 3. Remove 6 screws on the board. (Refer to 3.3.1 Side Cover) 2. Remove all connectors on the board. 4. Separate the HVPS from the machine. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 54: Bin-Full Sensor

    2. Remove the main board. 3. Unplug the sensor connector. 3.3.9. Main Drive unit 1. Remove the left cover. 3. Release the main drive unit after moving the holder to the right. 2. Remove 5 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 55: Pick Up And Regi Clutch

    Joint PBA. And release the clutch. 3.3.11. Pick up and Forward roller 1. Remove the bottom bar after removing 2 screws. 3. Release the pick-up/forward roller Assy. 2. Remove 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-10...

  • Page 56: Retard Roller

    3. Release the retard roller holder. Then release the retard roller form its holder. 2. Open the retard roller cover. NOTE When reassembling the retard roller holder, place two springs on the bottom hole. 3-11 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 57: Duplex Unit

    2. Open the Rear Cover. Release the 2 hinges at the each side of the cover. And then remove the rear cover. 4. Pull off the hinge, then remove the Duplex Unit to upward. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-12...

  • Page 58: Transfer Roller

    1. Open the front cover. Remove the toner cartridge. 2. Remove the holder. Then remove the transfer roller. 3.3.15. LSU 1. Remove the top cover. 2. Unplug 2 flat cables. Remove 3 screws. And release the LSU. 3-13 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 59: Fuser Unit

    3. Remove the fuser unit after removing 4 screws. 2. Unplug 2 connectors. (SMPS board x 1, Main board x 1) 3.3.17. Exit Sensor 1. Remove the fuser unit. 2. Release the exit sensor after unplugging the connector. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-14...

  • Page 60: Feed And Regi Sensor Pba

    3.3.18. Feed and Regi sensor PBA 1. Remove the duplex unit. 4. Remove the sensor PBA after unplugging the connector. 2. Remove 1 screw. 3. Remove the sensor cover while pushing the hook. 3-15 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 61: Ope Pba

    3. Remove a connector on the board, then separate the board from the machine. 2. Remove 2 screws on the board. 3.3.20. Wireless LAN PBA 1. Remove top cover. 2. Release the WLAN PBA. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-16...

  • Page 62: Motor

    7. Turn the machine to backward. Removing 10 screws. 3. Remove the Duplex unit while pushing green buttons. 4. Remove 1 screw. Remove the GROUND-SAW. And unplug the motor connector. 3-17 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 63: Troubleshooting

    It includes the contents of manual. 4.1.1. Control Panel Shows the status of the toner. Toner LED Enters Eco mode to reduce toner consumption and paper usage. • WPS : Configures the wireless network connection easily without a computer. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 64 4 seconds until the status LED blinks fast, and release. You can turn the power on and off with this button. Power Shows the status of your machine. Status LED Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 65: Understanding The Status Led

    WPS LED Blue The machine is in power save mode. Power LED The machine is in ready mode or the machine’s power is off. Green Eco mode is on. ECO LED Eco mode is off. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 66: Jam Removal

    3) Remove the jammed paper by gently pulling it straight out. If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 67 4. Troubleshooting In the manual feeder 1) If the paper is not feeding properly, pull the paper out 2) Open and close the manual feeder. of the machine. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 68 1) Open the front cover. 5) Install the toner cartridge. 2) Remove the Toner Cartridge. 6) Close the front cover and check printing automatically resumes. 3) Pull the jam guides, then remove a jammed paper. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 69 1) Open the front cover, and then remove the Toner Cartridge. 5) Install the Drum Unit. 2) Remove the Drum Unit. 6) Close the front cover and check printing automatically resumes. 3) Pull the jam guides, then remove a jammed paper. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 70 3) Open the rear cover. 7) Close the Rear Cover and check printing automatically resumes. 4) Open the Fuser cover with pushing the each side levers (Green Color) Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 71 4. Troubleshooting In the duplex area 1) Remove the Rear Cover. 3) Close the Rear Cover and check printing automatically resumes. 2) Remove the jammed paper in the Duplex Unit. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 72: Periodic Defective Image

    White and Black Spots Supply Roller 63.22 mm Periodic Band by little difference of density Developing Roller 36.75 mm White spot, Horizontal black band Transfer Roller 47.12 mm Ghost, Damaged image by abnormal transfer Transfer roller 4-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 73: Useful Management Tools

    • For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager. The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
  • Page 74 Job Accounting Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software. 4-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 75: Using Samsung Printer Status (Windows Only)

    Check the operating system(s) that are compatible with your machine. Samsung Printer Status overview If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

  • Page 76: Using Smart Panel (Linux Only)

    4. Troubleshooting 4.1.5.3. Using Smart Panel (Linux only) Smart Panel is a program that monitors and informs you of the machine’s status, and allows you to customize the machine’s settings. You can download Smart Panel from the Samsung website. NOTE •...

  • Page 77: Updating Firmware

    And then firmware update will be started automatically. 6) When upgrading is completed, machine is automatically re-booting. 4.1.6.2. Update the firmware by using the network Upgrading preparations • Wired or Wireless Network connection is established. • Firmware file to update Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-15...
  • Page 78 4. Troubleshooting Upgrade Procedure 1) Open the Web-browser and input IP address of machine. Click “Login”. 2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select Maintenance menu and click “upgrade wizard” 4-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 79 4) Select firmware file using “browser” button and press next button. 5) SyncThru will check verify firmware file and compare version and press next button. 6) Machine starts upgrading. SyncThru will return home page after upgrading is completed. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-17...

  • Page 80: Edc Program

    Black Dev bias voltage on at normal drive level Output On[Off] Black THV bias voltage on at normal drive 107-0030 Black THV Bias Output On[Off] level Black THV bias voltage on at normal drive 107-0031 Black THV(-) Bias Output On[Off] level 4-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 81 LD – Laser Diode • LSU – Laser Scanning Unit • MHV - Main High Voltage (Charge Voltage) • OPC - Optical Photo Conductor • SCF - Second Cassette Feeder • THV - Transfer High Voltage Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-19...

  • Page 82: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? 4-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 83: Basic Check List

    Refer to image quality problem section. 6) Check consumables (toner etc.). • Using the keys print the Test Pattern. › Expected life of various consumable parts, compare this with the figures printed and replace as required Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-21...

  • Page 84: Error Code And Troubleshooting

    Video Failure: #S1-3212. Please turn off then on. Call for service if S1-3212 Page 4–33 the problem persists S2-4110 Door is open. Close it. Page 4–33 S6-3123 This IP address conflicts with that of other system. Check it Page 4–34 4-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 85 LSU Failure: #U2-1112. Turn off then on. Call for service if the U2-1112 Page 4–36 problem persists LSU Failure: #U2-1113.Turn off then on. Call for service if the problem U2-1113 Page 4–36 persists Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-23...

  • Page 86: Error Code

    3) The main BLDC motor is defective. - Unplug the connector from the motor carefully. - Replace the main BLDC motor with new one. 4) If the problem persists, replace the main board. 4-24 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 87: Prepare New Toner Cartridge

    Toner cartridge is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-25...

  • Page 88: Prepare New Toner Cartridge

    Toner cartridge is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. 4-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 89: Prepare New Imaging Unit

    Imaging unit is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of theImaging unit. 2) If theImaging unit is not a Samsung genuine Imaging unit, replace with new one. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-27...

  • Page 90: Paper Jam In Tray 1

    3) If the jammed paper occurred before entering it to the retard roller, check the Sheet Retard / Pickup roller / Forward roller / CST Knock up / CST Knock up Spring. 4) If the jammed paper occurred after entering it to the retard roller, check the Ribs in paper path. 4-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 91: Paper Is Empty In Tray 1. Load Paper

    3) Check if the empty actuator works normally. If it is defective or broken, replace it. 4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-29...

  • Page 92: Paper Jam Inside Of Machine

    2) Check if the paper in tray is loaded properly. Adjust the guide. Check the machine setting is normal for paper. 3) Check if the Guide-Change Duplex of the rear cover is defective or broken. Check if the rib form of the rear cover is normal. 4-30 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 93: Paper Jam In Exit Area

    1) Open the rear cover. Remove the jammed paper. (Refer to 4.1.3 Jam removal) 2) Check if the Guide-Change Duplex of the rear cover is defective. 3) Check if the exit sensor and actuator is working normally. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-31...

  • Page 94: Too Much Paper In Output Bin Tray. Remove Printed Paper

    1) Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper(80g/m2).) 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor. 4-32 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 95: Door Is Open. Close It

    2) Check if the connection between the main board and HVPS board is correct. 3) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-33...

  • Page 96: This Ip Address Conflicts With That Of Other System. Check It

    ► Troubleshooting method Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.
  • Page 97 2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-35...
  • Page 98 5) Reconnect the LSU harness and then execute the LSU motor test in EDC program again. 6) If the problem persists, replace the LSU. 7) If the problem persists after replacing LSU, replace the main board. 4-36 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 99: Image Quality Problem

    Remove the foreign matter of the exposure window. unit frame. If the fuser is defective, voids occur periodically at the top Open the rear cover. Reinstall the fuser unit. of a black image. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-37...
  • Page 100 If a black image is partially broken, the transfer voltage is • abnormal or the transfer roller’s life has expired. Clean the inside of the set against the paper particles • and foreign matter in order not to cause the trouble. 4-38 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 101 Check if the high voltage terminal is contaminated. Clean the high voltage terminal. The charging roller is defective. Replace the laser toner cartridge or imaging unit. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-39...
  • Page 102 Does recycle paper be used? Use the proper papers. The life of the imaging unit has been expired Replace the laser toner cartridge or imaging unit. The output from the HVPS is abnormal. Replace the HVPS board. 4-40 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 103 The life of the transfer roller has been expired. Replace the transfer roller. 10) Stains on back of page Description : The back of the page is stained. Check and cause Solution Transfer roller is contaminated. Replace the transfer roller. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-41...
  • Page 104 2) If the problem persists, replace the laser toner cartridge or imaging unit. The contact between imaging unit and transfer roller is bad. Check if the imaging unit and transfer roller are installed properly. 4-42 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 105: System Diagrams

    5. System Diagrams 5. System Diagrams 5.1. Block Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 106: Connection Diagram

    5. System Diagrams 5.2. Connection Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 107: Schematic Diagrams

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 108: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 109 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 110 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 111 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 112 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 113 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 114: The Sample Pattern For The Test

    6. Schematic Diagrams 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 115: Selecting A Location

    Front: 326 mm (enough space so that the paper tray can be removed) • Back: 100 mm (enough space for ventilation) • Right: 100 mm (enough space for ventilation) • Left: 100 mm (enough space for ventilation) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 116: Model Name And Code

    - Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder 6-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 117: Document Revision List

    6. Schematic Diagrams 6.6. Document Revision List Version Date Page Description 1.00 17/02/2014 Release Copyright© 1995-2013 SAMSUNG. All rights reserved. 6-11...
  • Page 118 E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2013 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under All rights reserved. applicable International and/or domestic law.

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