Samsung Xpress M202 Series Service Manual
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Samsung Xpress M202 Series Service Manual

Mono laser printer
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SERVICE
Mono Laser Printer
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser Printer
Xpress M202x series
M2020 / M2020W / M2022 /
M2022W
(Ver1.0)
MANUAL
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Questions and answers

Ebba salen
January 16, 2025

A paper i stuck. How to get rid of it?

0
1 comments:
Mr. Anderson
February 3, 2025

To clear a paper jam in a Samsung Xpress M202 Series printer, follow these steps:

1. In the Tray:
- Remove the jammed paper by gently pulling it straight out.
- Fold the output support and open the top cover.
- Close the top cover, load the paper, and unfold the output support.
- Try printing again.

2. Inside the Machine:
- Close the output support before opening the top cover.
- Open the top cover. If you do not see the jammed paper, proceed to the next step.
- Open the tray and the top cover.
- Remove the toner cartridge carefully.
- Open the fuser unit cover and gently remove the jammed paper.
- Re-install the toner cartridge and close the fuser unit cover.
- Close the top cover, load the paper, and unfold the output support.

Important Note:
- Handle the fuser unit area with care as it may be hot.
- Pull the jammed paper slowly and gently to avoid tearing it.

This answer is automatically generated

0
Josh
February 28, 2025

Need a video on how to change the separation pad. I have no idea where the spring connects to Thanks

0
Steve Coetzer
March 5, 2025

Good Day , The printer switches on, but does not show that it is ready to print

0
Lynn
March 10, 2025

No AirPrint printers found Samsung Xpress M2020W

0
Maria Matabuena
March 20, 2025

where can I find the IP address of my XpressM2020W printer

0

Related Manuals for Samsung Xpress M202 Series

Summary of Contents for Samsung Xpress M202 Series

  • Page 1 Mono Laser Printer Xpress M202x series M2020 / M2020W / M2022 / M2022W (Ver1.0) SERVICE MANUAL Mono Laser Printer Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Alignment and Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Hardware configuration ....................2 − 17 2.2.5.1. Main board ....................2 − 18 2.2.5.2. OPE board ....................2 − 20 2.2.5.3. Wireless LAN board (M202xW only)..............2 − 21 2.2.5.4. SMPS/HVPS board ..................2 − 22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 3 Periodic Defective Image ....................4 − 7 4.1.5. Useful management tools ....................4 − 8 4.1.5.1. Using Samsung Easy Printer Manager (Windows and Macintosh only) ....4 − 8 4.1.5.2. Using Samsung Printer Status (Windows only) ........... 4 − 10 4.1.5.3.
  • Page 4 Reference Information........................6 − 1 6.1. Tool for Troubleshooting ......................6 − 1 6.2. Glossary..........................6 − 2 6.3. The Sample Pattern for the Test ....................6 − 8 6.4. Selecting a location ........................6 − 9 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 7 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 8: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 9: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 10: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 11: Product Specifications And Description

    Up to 20 ppm in A4 (21 ppm in Letter) Warm-up time From Sleep Less than 30 seconds FPOT From Ready Less than 8.5 seconds From Sleep Less than 19 seconds Resolution Up to 1,200 x 1,200 dpi effective output Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 12: Controller And Software

    Smart Panel Linux OS only 2.1.2.3. Paper Handling Item Specification Standard Capacity 150-sheet Multi Purpose Tray @ 80 g/m² Max. Capacity 150-sheet @ 80 g/m² Max. Size 216 x 356 mm (8.5" x 14.02") Printing Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 13: Supplies

    Depending on the options, percentage of image area, and job mode used, the toner cartridge’s lifespan may differ. 2.1.2.5. Maintenance Part Item Part Code Life Fuser Unit • JC91–01077A (220V) 30,000 Pages • JC91–01076A (110V) Transfer Roller JC66–02709A 30,000 Pages Pick-Up Roller (Assy) JC93–00525A 30,000 Pages Feed Roller JC66–02598B 30,000 Pages Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 14: Reliability And Service

    ** See the rating label on the machine for the correct voltage (V), frequency (hertz) and type of current (A) for your machine. *** For the machine that has a power switch. 2.1.2.8. Accessories Image Item Remark Power cord Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 15 Item Remark Quick installation guide Software CD The software CD contains the printer drivers and software applications. Misc. accessories Miscellaneous accessories included with your machine may vary by country of purchase and specific model. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 16: Model Comparison Table

    High Speed USB 2.0 802.11b/g/n wireless LAN Size (mm) 332 x 215 x 178 mm 332 x 215 x 178 mm 349 x 238 x 196 mm Toner Standard 1,000 pages Standard 1,500 pages Standard 1,600 pages Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 17: System Overview

    This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. Output Tray Toner cartridge Control Panel Paper width guide Tray Output support Top cover Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 18: Rear View

    2.2.2. Rear View NOTE • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. USB Port Power receptacle Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 19: Paper Path

    2. Product Specifications and Description 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 20: System Layout

    Frame, Toner Cartridge, Drive Unit, Transfer roller, Pick up unit, Fuser, Bin-tray. The hardware parts consists of the main board, SMPS/HVPS board, OPE board, PC interface. Plate-Bottom Toner Cartridge Fuser Unit Transfer roller Exit roller1 Feed roller Pick-Up roller 2-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 21: Feeding Part

    1 Paper width guide 2 Tray 2) Pick-up roller It has functions such as a paper pickup function, driving control function, paper feeding function, and removing electronic static function. Pick up roller is driven by clutch. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-11...

  • Page 22: Transfer Roller

    A step motor for driving is assembled to the left frame. • Driving Frequency: Step Motor 810 PPS (1013 rpm) • It is a power delivery unit by gearing: Step Motor → Pick-up/ Feeder/ OPC/ Fuser/ Exit 2-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 23: Fuser Unit

    5) Halogen Lamp • Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 % • Capacity : 750 Watt ± 30 W Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-13...
  • Page 24 A fuser power is cut off when a front cover is opened. Maintain a temperature of fuser cover’s surface under 80°C for user, and attach a caution label at where customer can see easily when customer open a rear cover. 2-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 25: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-15...

  • Page 26: Toner Cartridge

    OPC Cleaning : Collect the toner by using cleaning blade • Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM 2-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 27: Hardware Configuration

    The main board is adopted 600 MHz A1500 CPU (only Europe) or A1000 CPU that is integrated with engine controller, video controller, SDRAM, Flash ROM. It uses SDRAM and Flash ROM inside the ASIC chip. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-17...

  • Page 28: Main Board

    A1000 chip or A1500 chip(only Europe) is applied to the main processor. Its process speed is 600 MHz. It is integrated engine controller, video controller, SDRAM, Flash ROM. USB is the embedded type. 2-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 29 Pick up connector Sensor connector USB device connector Fuser thermistor interface connector CRUM connector Engine motor connector • Information Part Code ▪ M2022 : JC92–02685A ▪ M2022W : JC92–02687A Part Name : PBA-MAIN Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-19...

  • Page 30: Ope Board

    The OPE board is not a controller. It receives the KEY input from ASIC. LED on/off also is controlled by ASIC. [OPE board image] [OPE board image] • Information Part Code : JC92–02690A PBA name : PBA-OPE • Connection Main board interface connector 2-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 31: Wireless Lan Board (M202Xw Only)

    The Wireless LAN Module supports 802.11b/g/n. It communicates with main board via SPI. [WLAN board image] • Information Part Code : JC92–02517A PBA name : PBA-WNPC • Connection Interface connector to main board Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-21...

  • Page 32: Smps/Hvps Board

    Output Power: 43.2W ▪ DC 24V : 43.2W • Information 110V 220V Part Code JC44–00208A JC44–00209A PBA name SMPS/HVPS V1 SMPS/HVPS V2 • Connection Main Board interface connector AC_Inlet COVER OPEN/CLOSE Switch FUSER_AC Output 2-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 33 HVPS PWM_THV HVPS VPP_DEV_AC HVPS Common Ground +24VS1 Relay, Fuser Common Ground Common Ground +24V SMPS RELAY_ON AC RELAY ON (ACTIVE HIGH) +24V SMPS Common Ground +24V SMPS FUSER_ON FUSER_ON (ACTIVE HIGH) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-23...

  • Page 34: Electrical Parts Location

    Description Controller Function Photo interrupter (Feed Sensor) PBA sensor Paper detection Photo interrupter (width Sensor) PBA sensor Paper detection Switch Front Cover SMPS Cover Open detection Motor, Clutch Description Main motor Pick-Up clutch 2-24 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 35: Engine F/W Contol Algorithm

    AD converter. The voltage value for impressing to the transfer roller is decided by the changed value. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-25...

  • Page 36: Fusing

    Error Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. The engine rechecks the LSU error, if the error does not reoccur printing is resumed. 2-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 37: Software Descriptions

    Host. 2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine system. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-27...

  • Page 38: Data And Control Flow

    1) Network Interface Card is that relay the communication between Host and kernel using various network protocol. 2) Kernel is that manages the flow control of emulation procedure, receiving data from Host or Network card and printing with engine & rendering job. 2-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 39 Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU). • Engine print the received data to required paper with the sequential developing process. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-29...

  • Page 40: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 41: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 42: Screws Used In The Printer

    BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- LEFT 6003-000283 FRAME-MAIN BH,+,-,B,M3,L8,ZPC(WHT),SWRCH18A,- LEFT 6002-000308 FRAME PH,+,-,B,M2.6,L6,ZPC(WHT),SWRCH18A,- MAIN-RIGHT 6003-000269 FRAME BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- MAIN-RIGHT 6003-000269 FRAME BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- MAIN-MIDDLE 6003-000283 BH,+,-,B,M3,L8,ZPC(WHT),SWRCH18A,- 6003-000269 FRAME-FEED IDLE BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000283 COVER-TOP BH,+,-,B,M3,L8,ZPC(WHT),SWRCH18A,- 6003-000196 MAINLINE PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 MAINLINE BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 43: Replacing The Main Svc Parts

    4. Remove the rear cover after removing 2 screws. 2. Remove the left cover from the rear and bottom hooks. 5. Open the COVER-OPEN. Release both jam lever from 3. Remove the right cover from the rear and bottom hooks. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 44 3. Disassembly and Reassembly 6. Remove the COVER-OPEN after releasing it from the 7. Unplug the OPE connector from the main board. COVER-TOP. 8. Remove the COVER-TOP. 9. Remove the front cover after remove 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 45: Main Board

    2. Unplug all connectors. Remove 2 screws. And then the WLAN board.) remove the main board. 3.3.3. Fuser Unit 1. Remove the main board. (Refer to 3.3.2) 3. Release the fuser unit after removing 3 screws. 2. Unplug the fuser connector. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 46: Smps/Hvps Board

    3.3.4. SMPS/HVPS board 1. Remove the main board. (Refer to 3.3.2) 2. Unplug the fuser connector. Remove 8 screws. And release the SMPS/HVPS board. 3.3.5. Drive Unit 1. Release the Drive Unit after removing 4 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 47: Lsu

    4. Unplug 2 flat cables. Remove 3 screws. And release the LSU. 2. Remove 2 screws securing the LSU cover. 3. Remove 2 screws securing the LSU cover. Unplug the motor connector. And release the LSU cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 48: Feed Sensor Pba

    1. Remove the rear cover. (Refer to 3.3.1) 2. Unplug the connector after releasing the Feed Sensor PBA. 3.3.8. Pick up roller 1. Remove 2 screws from the bottom. 2. Release the pick up roller. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 49: Motor

    3. Disassembly and Reassembly 3.3.9. Motor 1. Release the left frame after removing 6 screws. 2. Release the motor after removing 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-10...

  • Page 50: Transfer Roller

    5. Remove the rear cover after removing 2 screws. 2. Remove 1 screw. 3. Remove the left cover from the rear and bottom hooks. 6. Push the Bush-TR from the rear and remove the Transfer roller from the front. 3-11 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 51 3. Disassembly and Reassembly 7. When reassembling it, push the bush-TR in two direction like below picture. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-12...

  • Page 52: Alignment And Troubleshooting

    LED on, and release. • Manual print • Press this button each time you load a sheet of paper in the tray if you have selected Manual Feeder for Source in your printer driver. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 53 Manual Feeder for Source in your printer driver. Power You can turn the power off or wake the machine up from the sleep mode with this button. Status LED Shows the status of your machine. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 54: Understanding The Status Led

    ISO/ IEC 19752. The number of pages may be affected by operating environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing. ** Wireless model only Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 55: Jam Removal

    1) Remove the original jammed paper by gently pulling it 4) Close the top cover. straight out. 2) Fold the output support. 5) Load the paper. Unfold the output support. 3) Open the top cover. 6) Try to a print job again. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 56 If you do not see the paper in this area, stop and go to next step: 6) Open the tray and top cover. 3) Close the top cover. 7) Remove the toner cartridge. 4) Load the paper. Unfold the output support. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 57 4. Alignment and Troubleshooting 8) Open the fuser unit cover. 10) Re-install the toner cartridge. Close the fuser unit cover. 9) Remove the original jammed paper by gently pulling it 11) Close the top cover. straight out. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 58: Periodic Defective Image

    White and Black Spots Developing Roller 33.7 mm White spot, Horizontal black band Supply Roller 78.2 mm Periodic Band by little difference of density Transfer Roller 39.3 mm Ghost, Damaged image by abnormal Transfer roller transfer Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 59: Useful Management Tools

    • For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager. The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
  • Page 60 Job Accounting Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 61: Using Samsung Printer Status (Windows Only)

    Check the operating system(s) that are compatible with your machine. Samsung Printer Status overview If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

  • Page 62: Using Syncthru Web Service (Sws)

    2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select pages to check the configuration and customize the settings. CAUTION Please, change SWS Default ID and Password for system security in case of your first connection. 4-11 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 63 1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’. 2) In the ‘Services’ Menu, check ‘Direct Print’. 1) Click ‘System Security’ in the ‘Security’ menu. 2) Select ‘Feature Management’ in the left frame. 3) In the ‘Services’ Menu, check ‘Direct Print’. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-12...

  • Page 64: Updating Firmware

    3) Turn the machine on. Check if the printer is the ready status. 4) Drag the firmware file and Drop down on the usblist2.exe. And then firmware update will be started automatically. 5) When upgrading is completed, machine is automatically re-booting. 4-13 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 65: Update The Firmware By Using The Network (M202Xw Only)

    Firmware file to update Upgrade Procedure 1) Open the Web-browser and input IP address of machine. Click “Login”. 2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select Maintenance menu and click “upgrade wizard” Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-14...
  • Page 66 4) Select firmware file using “browser” button and press next button. 5) SyncThru will check verify firmware file and compare version and press next button. 6) Machine starts upgrading. SyncThru will return home page after upgrading is completed. 4-15 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 67: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-16...

  • Page 68: Basic Check List

    Refer to image quality problem section. 6) Check consumables (toner etc.). • Using the keys print the Test Pattern. › Expected life of various consumable parts, compare this with the figures printed and replace as required 4-17 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 69: Error Code And Troubleshooting

    U1-2340 Fuser Unit Failure #U1-2340. Turn off then on. Page 4–23 U2-1112 LSU Unit Failure: #U2-1112. Turn off then on. Page 4–24 U2-1113 LSU Unit Failure: #U2-1113. Turn off then on. Page 4–24 Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-18...
  • Page 70 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the toner cartridge with new one. 4-19 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 71 Toner cartridge is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace it with new one. ► Error Code M2–1110 M2–1116...
  • Page 72 1) Open the top cover. Remove the jammed paper. 2) Turn the machine off. 3) Turn the machine on while pushing the print screen button. (wireless model : WPS button) Wait for rebooting the machine. 4-21 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 73 ► Troubleshooting method Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.
  • Page 74 Check if the thermistor is twisted or contaminated. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. 4-23 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 75 2) If it is OK, check that the LSU harness on LSU board is connected properly. (picture- 2,3) 3) Check if the LSU harness is defective. (picture- 4,5) 4) If the problem persists, replace the LSU. 5) If the problem persists after replacing LSU, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-24...

  • Page 76: Image Quality Problem

    Some foreign substances are on the window of the toner Remove the foreign matter of the exposure window. cartridge frame. If the fuser is defective, voids occur periodically at the top Replace the fuser unit. of a black image. 4-25 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 77 If a black image is partially broken, the transfer voltage is • abnormal or the transfer roller’s life has expired. Clean the inside of the set against the paper particles • and foreign matter in order not to cause the trouble. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-26...
  • Page 78 Check if the high voltage terminal is contaminated. Clean the high voltage terminal. The charging roller is defective. Replace the toner cartridge. The output from the HVPS is abnormal. Replace the HVPS board. 4-27 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 79 Does recycle paper be used? Use the proper papers. The life of the toner cartridge has been expired Replace the toner cartridge. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-28...
  • Page 80 The life of the transfer roller has been expired. Replace the transfer roller. 10) Stains on back of page Description : The back of the page is stained. Check and cause Solution Transfer roller is contaminated. Replace the transfer roller. 4-29 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 81 Reinstall the toner cartridge. Print 10 sample pages for test. 2) If the problem persists, replace the toner cartridge. The contact between toner cartridge and transfer roller is Check if the toner cartridge and transfer roller are installed bad. properly. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-30...

  • Page 82: Other Errors

    Description : When system power is turned on, LED and LCD on the operator panel do not come on. Check and cause Solution The connection between main board and OPE board is bad. Reconnect or replace the harness. HVPS/SMPS output is abnormal. Replace the HVPS/SMPS board. 4-31 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 83: System Diagram

    5. System Diagram 5.1. Block Diagram 3.3V_COVER TOP Cove r 3.3V Micro S witch 24VS +24V 24VS 3.3V FUS ER Control 3.3V_COVER Re la y Control OP EN HVP S Control S P I Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 84: Connection Diagram

    5. System Diagram 5.2. Connection Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 85: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 86: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 87 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 88 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 89 You just need NFC supported cell phone. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone. Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
  • Page 90 Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIAcompliant scanner. Wi-Fi is a popular technology that allows an electronic device to exchange data wirelessly over a Wi-Fi computer network, including high-speed Internet connections. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 91 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 92: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 93: Selecting A Location

    Front: 326 mm (enough space so that the paper tray can be removed) • Back: 100 mm (enough space for ventilation) • Right: 100 mm (enough space for ventilation) • Left: 100 mm (enough space for ventilation) Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 94 E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2013 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under All rights reserved. applicable International and/or domestic law.
  • Page 95 JC95-01875A COVER-LEFT; SL-M2022W,SEE JC95-01877B COVER-TOP; SL-M2022,SEE JC95-01874A COVER-FRONT; SL-M2022W,SEE JC63-04328A COVER-INNER; SL-M2020,HIPS,SPLIT GRAY JC63-04327A COVER-CASSETTE; M2020,ABS+PC,SPLIT GRAY JC93-00866A FRAME; SL-M2022W,SEE JC63-04343A COVER-REAR; SL-M2020,HIPS,SPLIT GRAY,SHG8 JC63-03183A SHEET-INSULATOR-MAIN; ML-2160,PC,0.254,91 JC92-02685A PBA-MAIN; M2022,SEC,4L,MAIN PBA,90X76.75m JC95-01876A COVER-RIGHT; SL-M2022W,SEE Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 96 Description & Specification Qty. JC95-01877B COVER-TOP; SL-M2022,SEE JC63-04329A COVER-DUST; ABS,SPLIT BROWN BLACK L9472 JC63-02629A SHEET-STACKING; ML-1660,PET,0.188,BLACK JC61-06056A STACKER-MAIN; SL-M2020,ABS,HF-0660I,SPLIT JC61-06059A STACKER-SUB; SL-M2020,ABS,HF-0660I,SPLIT JC61-04453A HOLDER-SHAFT; ML-2160,POM,NATURAL,F20-02 JC63-04325B COVER-OPEN; SL-M2022,ABS,SPLIT BROWN BLAC JC63-04326A COVER-OPEN DUMMY; M2020,HIPS,SPLIT GRAY Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 97 Exploded Views and Parts List Lvl. Loc. Material Code Description & Specification Qty. JC63-04324B COVER-TOP; SL-M2022,ABS,SPLIT BROWN BLACK JC64-00914A KEY-PRINT SCREEN; SL-M2020,ABS,SPLIT BROW JC92-02690A PBA-OPE; M2022W,SEC,FR1, 16 Array,74X24mm Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 98 FRAME MAIN-MIDDLE; ML-2160,SEC JC93-00517B FRAME-MAIN LEFT; SL-M2022,SEC JC93-00524A FRAME-FEED IDLE; ML-2160,SEC JC93-00514A FRAME-PATH; ML-2160,SEC L9509 JC66-02709A ROLLER-TRANSFER; Bluejay,12.5 (mm),NBR+EC JC91-01077A FUSER; ML-2160,SEC,220V JC63-03178A COVER-LSU; ML-2160,HIPS,1.5,285.7,146.1,F JC93-00518A FRAME MAIN-RIGHT; ML-2160,SEC JC63-03182A SHEET-INSULATOR HVPS; ML-2160,PC,0.254,64 JC93-00402A FRAME-TERMINAL; ML-2950ND,SEE Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 99 Exploded Views and Parts List Lvl. Loc. Material Code Description & Specification Qty. JC98-02555A ETC-SMPS/HVPS-V2; ML-2160,Bluejay V2 SMPS L9426 JC61-03775A GUIDE-INPUT; ML-1660,PET+GF,218,GF30%,BLA Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 100 COVER-EXIT; ML-1660,PC F9900 6006-001078 SCREW-TAPTYPE; PH,+,WSP,B,M3,L10,ZPC(WHT) L9488 JC66-02583A GEAR-EXIT DRV; ML-1660,POM,0.8/0.8,z24,z1 JC66-03058A GEAR-EXIT; ML-2160,POM,m0.8,z15,BLK,SPUR L9432 JC61-03782A BUSH-SHAFT_EXIT; ML-1660,POM,5,9.1,WHITE, L9380 6107-002664 SPRING-ES; SWP B,PI0.85,L24.4,OD7.0,14.25 JC91-01073A FUSER-UPPER; ML-2160,SEC,220V L9442 JC61-03968A STOPPER-GEAR_FUSER; ML-1660,Rhodia 2413GW JC66-03083A LEVER-JAM_L; ML-2160,PC,BLACK,LINK/UNC Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 101 G1505 6107-001163 SPRING-CS; SUS,PI0.4,D3.9,L13,OD4.3 JC91-01071A FUSER-LOWER; ML-2160,SEC,PR20 pi L9433 JC61-03783A BRACKET-PR_L; ML-1660,SECC,1.2T,47.7 L9411 JC61-03756A BUSH-PR; ML-1660,PPS,6.1,10,BLACK,CONDUCT L9622 JC66-02716B ROLLER-PRESSURE; ML-1660,8,SUM22 or SUM23 L9430 JC61-03779A FRAME; ML-1660,SECC,0.6,PRESS L9434 JC61-03784A BRACKET-PR_R; ML-1660,SECC,1.2T,46.7 JC63-03257A COVER-FUSER DUMMY; ML-2160,PET+GF,243.3 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 102 ACTUATOR-FEED; ML-2160,PC,2,39.2,28.9,NH- L9378 6107-002633 SPRING-TS; SUS304,PI0.18,ID2.9,OD3.08,LEF JC66-03050A ACTUATOR-WIDTH; ML-2160,ABS,2.1,49.77,34. G1591 6107-001164 SPRING-TS; SUS,PI0.15,D3.95,ID3.8,OD4.1 JC66-02598B ROLLER-FEED; ML-2160,EPDM,CFRP,5 E9623 JC61-00604A PLATE-P-SAW; ML-1400,SUS304,0.15,15.1,216 L9470 JC63-02625A GROUND-SAW; ML-1660,SUS304,0.2,36.4,18.5, JC63-03181A GROUND-THV; ML-2160,SUS304,0.2,29.95,44.9 JC61-04430A GUIDE-PAPER-PATH; ML-2160,HIPS,2,266.1,12 JC66-03068A SHAFT-HOUSING PICK UP; ML-2160,POM,10,NAT Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 103 Exploded Views and Parts List Lvl. Loc. Material Code Description & Specification Qty. JC47-00033B CLUTCH-ELECTRIC; 2.5,23,0.8,120mA,200Ohm JC66-03061A GEAR-FEED; ML-2160,POM,m0.8,z23,BLACK L9428 JC61-03777A BUSH-TR L; ML-1660,POM G1432 JC61-70940A SPRING ETC-TR(12); ML-5500,0.5,5,13,SUS30 L9427 JC61-03776A BUSH-TR R; ML-1660,POM,Black JC93-00522A FRAME-HOLDER PAD; ML-2160,SEC Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 104 JC61-04437A FRAME-LEFT; ML-2160,EGI-SECC,0.8,191,156. JC66-03060A GEAR-FEED DRV; ML-2160,POM,m0.8,z43,NATUR JC66-03054A GEAR-RDCN OPC; ML-2160,POM,m0.5/m0.5,z78/ JC66-04206A GEAR-OPC DRV OUT; M2022,POM,0.7,26,BLACK, JC66-03059A GEAR-RDCN FEED; ML-2160,POM,m0.5/m0.8,z57 JC66-04021A GEAR-OPC DRV IN; ML-2160,POM,0.5,83,NATUR JC66-04051A GEAR-FUSER DRV OUT; SL-M2022,POM,0.8,31,B JC66-03056A GEAR-RDCN FUSER; ML-2160,POM,m0.4/m0.4,z1 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 105 Exploded Views and Parts List Lvl. Loc. Material Code Description & Specification Qty. JC66-03053A GEAR-RDCN A; ML-2160,POM,m0.4/m0.5,z139/z JC93-00530A DRIVE-MOTOR STEP; ML-2160,SEC,XAA Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 106 FRAME MAIN-RIGHT; ML-2160,SEC JC61-04436A FRAME-RIGHT; ML-2160,EGI-SECC,0.8,201,159 JC65-00053A TERMINAL-CRUM; ML-2160,SUS304WPB,0.55 L9376 6107-002625 SPRING-TS; SWP B,PI1.1,D7.5,ID6.4,OD8.6,2 JC63-03180A GROUND-OPC; ML-2160,SUS301-CSP 3/4H,0.2,3 F8258 6044-000001 RING-CS; ID2.8,OD8,T0.25,BLACK,SK-5 L5476 6002-000308 SCREW-TAPTYPE; PH,+,-,B,M2.6,L6,ZPC(WHT), JC63-03176A COVER-CRUM; ML-2160,ABS,1.8,28.4,45.6,Bla JC61-04431A GUIDE-DEVE RAIL R; ML-2160,ABS,2,110.8,10 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 107 FRAME MAIN-BOTTOM; ML-2160,SEC JC61-04455A ADJUST-R; ML-2160,HIPS,1.7,118.5,110,SGH8 JC61-04454A ADJUST-L; ML-2160,HIPS,1.7,118.5,110,SGH8 JC67-00550A PAD RUBBER-FRICTION; ML-2160,EPDM,80,0.8~ JC61-04445A PLATE-BOTTOM; ML-2160,HIPS,2.3,265.9,BLAC C3690 JG66-40003A GEAR-PINION; SF4000,POM,1,Z16,WHT JC66-03438A DAMPER-SPONGE; ML-2160,SPONGE,5t,9x9,SHL JC93-00519A FRAME MAIN-MIDDLE; ML-2160,SEC JC61-04434A BRACKET-LSU; ML-2160,SECC,T0.8,266.1,74.6 JC63-03179A COVER-MOTOR; ML-2160,ABS,2,48.6,64.7,Blac JC61-04434A BRACKET-LSU; ML-2160,SECC,T0.8,266.1,74.6 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 108 SPRING-CS; SWP B,0.5,12.3,4.1,5.1,5,RIGHT JC61-04446A PLATE-GUIDE; ML-2160,HIPS,2.3,132.2,HIPS- JC66-03063A LATCH-L; ML-2160,POM,11.6,48.9,20.4 JC61-04452A STOPPER-PAPER; ML-2160,POM,6.3,34.5,F25-0 JC93-00525A FRAME-PICK UP; ML-2160,SEC JC61-04440A HOUSING-PICKUP; ML-2160,ABS,2,HF0660i JC66-03067A SHAFT-PICKUP; ML-2160,PC,92.5,9,MOLD I7270 JC61-02260A HOLDER-SHAFT; CLX-6200FX,POM G0795 JC61-02807A SLEEVE-CLUTCH MP; POM,ML-2851ND,8.4,NATUR 6107-002958 SPRING-TS; SWRS82A,10,8.13,9.7,RIGHT Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 109 JC61-02503A SLEEVE-ADF; CLX-3170FN,5,39.4,10,BLK 7-14 6107-003105 SPRING-ES; SUS,0.3,15,3.9,4.48,20.25,RIGH 7-15 C3485 JC66-01918A GEAR-IDLE PICK UP; CLX-3170FN,POM,0.5,20, 7-16 C3370 JC66-01755A GEAR-FEED IDLE D; CLX-6200FX,POM,M0.5,Z23 7-17 F8981 JC66-01910A ROLLER-SHAFT ADFDRIVE; CLX-3170FN,POM,9.5 JC66-03062A LATCH-R; ML-2160,POM,13.3,48.9,20.4 JC66-03581A DAMPER-SPONGE ADF; ML-2160,SPONGE,4T,8,17 Copyright© 1995-2013 SAMSUNG. All rights reserved.

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